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The Holiday Inn Niagara Falls

3.0 of 5 114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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516 reviews from our community

Traveler rating
    80
    167
    139
    66
    64
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225
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (97)
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There are newer reviews for The Holiday Inn Niagara Falls
See the most recent reviews
Southport, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 7, 2014

I stayed here one night.. Had room 730.. Lovely view over to the Falls.. Front desk team seem unintetested even tho I am an IHG Club member.. Staff at breakfast could be so much friendlier and welcoming.. Yes they work early shifts but then so do I back home.. Hotel looks tired.. Needs updating which I believe is going to... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Ndebelebev, Thank you so much for your feedback, it's comments from our guests that help us improve. We apologize for any inconveniences during your stay, but are happy to hear we were a convenient location for your trip to Niagara Falls. We hope to have you back soon, should your travels return you to the area. Sophie H Guest... More 

Attleboro, Massachusetts
Top Contributor
93 reviews 93 reviews
23 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed October 6, 2014

We found the location of this hotel to be great for sightseeing in the Niagara area. You are within walking distance from Goat Island, and the Rainbow Bridge to walk across to Canada. The staff here was fantastic. They are very accommodating. When we checked in I asked for a room with a view of on the falls side. They... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear bkpoud2, I would like to thank you for your considerate review on our hotel. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. Sophie H Guest Relations Holiday Inn & Suites More 

Huntingdon, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 5, 2014

We chose this hotel from the website describing its position, and we were not disappointed. Our 5th floor room had a view across the park to the top of the American Falls opposite the tourist office and was everything we could have wished for. It was easy to walk from the hotel into the park to Goat Island above the... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Richard, Thank you so much for your review! We are always happy to hear that our guests are comfortable and that they've enjoyed everything Niagara Falls has to offer. We hope to have you back soon, should your travels return you to the area. Sophie H Guest Relations Holiday Inn & Suites More 

Medina, Ohio
Contributor
20 reviews 20 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 4, 2014 via mobile

Stayed here for a wedding in the area. This Holiday Inn property has rooms that are in need of a major update. This is the worst Holiday Inn property I've stayed in. As we entered the room we were greeted by laminate wood floors, which were dirty and very worn. Hand prints on the wall in the bathroom. Two lamps... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear rtp216, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you a... More 

Mays Landing, New Jersey
1 review
5 of 5 stars Reviewed September 30, 2014

We notified the hotel ahead of time we were coming for our annivesary and due to a health issue, we would be arriving quite early in the day and asked if possible could we possible leave our stuff there if we arrived before a room was ready. The mgr made sure our room was not only ready, but she emailed... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Dynaribbon, Thank you so much for your review! We are always happy to hear that our guests are comfortable and that they've enjoyed everything Niagara Falls has to offer. We hope to have you back soon, should your travels return you to the area. Sophie H Guest Relations Holiday Inn & Suites More 

New York City, New York
1 review
1 of 5 stars Reviewed September 29, 2014

Due to the nature of our business, we have been traveling all over the world staying at the best hotels and “on-the-go hotels.” However, we have NEVER had such an awful experience like the one we had when we stayed at the Holiday INN in Niagara Falls. We were greeted with a less than welcoming hello by some unfriendly faces.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Maria F, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Oakdale, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2014

This hotel was very clean and the room was very nice. The beds were very comfortable and there were many different amenities in the room. The indoor pool and hot tub were also enjoyable. I did not really like the area but I did enjoy the Hotel it was very close to the falls. Theirs not much to do on... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear eddyd263, Thank you so much for your feedback. We are always happy to hear that our guests are comfortable and that they've enjoyed Niagara Falls. We hope to have you back soon, should your travels return you to the area. - Holiday Inn & Suites More 

Bradford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 22, 2014

We chose this hotel as the location for what we wanted to do was perfect. The room size was ok, but we had a very small bathroom that you could hardly move about in. On our final morning, the maids knocked on our door around 830am wanting to clean our rooms. We were still packing and felt like we were... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Camilla, Thank you so much for your feedback, it's comments from our guests that help us improve. We apologize for any inconveniences during your stay, but are happy to hear your overall experience was positive. We hope to have you back soon, should your travels return you to the area. - Holiday Inn & Suites More 

Sewell, New Jersey
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 20, 2014

The Holiday Inn provided a nice, clean room and friendly staff. The best advantage is the great location. It is a short walk to the Falls, Maid of the Mist, and Goat Island (great views of the falls and the rivers). There is also a "trolley" that you can ride around to the various attractions for only $2. Also if... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear eddyd263, Thank you so much for your feedback. We are always happy to hear that our guests are comfortable and that they've enjoyed everything Niagara Falls has to offer! We hope to have you back soon, should your travels return you to the area. - Holiday Inn & Suites More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2014

Family friendly place. Very accommodating! Clean and nice place to stay. Great pool, game room and restaurant all within minutes of the falls. The view of the fireworks from our room was fantastic. Had a great stay

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Chuck, I would like to thank you for your considerate review on our hotel. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. - Holiday Inn & Suites More 

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Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

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