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The Holiday Inn Niagara Falls

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114 Buffalo Avenue, Niagara Falls, NY 14303
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1 room 1 guest
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The Holiday Inn Niagara Falls
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580 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Bowie, Maryland
Level Contributor
10 reviews
4 of 5 stars Reviewed 6 days ago NEW

While the hotel and its furnishings are aging, that is not what made this a good hotel. Two things very much stood out. First, the location just across from the state park could not have been better. It was so easy to walk out the door, and either get the trolley to the sights, or walk over to the park.... More 

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York, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Location was very close to the falls, within walking distance. Room on 7th floor had a nice view. The room was decent, although the plumbing routinely made odd noises and at times sounded like it was flooding, though it was not. Unfortunately, despite being at the end of the hall on the top floor, with a staff area across the... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Brittany W, I would like to thank you for your considerate review on our hotel. We are delighted to read that you liked our location. I would like to apologize that your guestroom location was noisy. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We... More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Convenient location. New restaurant just opened as well as new 2 story arcade which my son loved. Good parking. My room wasn't ready until almost 4:30 pm for check in which was disappointing. My second Nite there, the alarms went off twice during middle of night and had to evacuate the building. Not sure what issue was but never saw... More 

Was this review helpful? Yes 1
A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago

An excellent location, but value for money was too expensive for this hotel which requires renovation and the cleanliness was not to good, no breakfast and the next door restaurant was not up to the mark, they have great staff and good pool and they have office for tourism.

Was this review helpful? Yes 1
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear A TripAdvisor Member, I would like to thank you for staying with us and leaving your honest feedback on our hotel. I am glad that you found our location to be convenient. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will... More 

Sudbury, Massachusetts
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Our room smelled terrible.. Honestly it smelled like urine. So that was pretty gross. And the plumbing in our room keep making a noise like an alarm was going off. We honestly thought it was an alarm a couple times over the night when it woke us up and got up to check it out. We unfortunately were only staying... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear snowhorse, I would like to thank you for taking the time to leave us your feedback on our hotel. We who pride ourselves on delivering world class accommodations and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stopped in Niagara Falls for one night on my way to Western New York. I had my two teenagers with me. The room hotel is located a short 2-3 block walk from the falls, so the location was great. The room was a bit older (the door needed an extra push to close tight for locking), but comfortable and... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear BeLindaB, Thank you very much for taking the time to leave us your comments on our hotel. We appreciate your patronage and choosing our hotel for your accommodations. We are so happy that you found our location to be convenient for visiting Niagara Falls. We hope to welcome you and your family back in the near future. Sincerely, Michelle... More 

Fort Wayne, Indiana
Level Contributor
93 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let's start with the good things...The staff is very nice. Tony (the salesman for Grey Line Tour) was extra fantastic!! The view from our room (524) is wonderful. You can walk to everything and not have to worry about getting your vehicle out into the CRAZY traffic. Tony Roma's restaurant is here and the food is delicious. Fridge in our... More 

Was this review helpful? Yes 2
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Katie G. Thank you for your honest feedback regarding your recent visit at our hotel. I am delighted to hear that our staff was friendly and you enjoyed our location. I am very sorry for the unacceptable condition that you found your guest room to be in. We take our guest comments very seriously and always strive to provide... More 

Providence, Rhode Island
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I needed an early check in because I was sleeping in my car the night prior. Holiday Inn allowed me to check in at 10am with no additional charge. I am an IHG member and was very satisfied with the service they provided me with. I was so grateful that they allowed me to check in early. The staff was... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear sammijb816, We appreciate you taking the time to leave us your positive feedback on our property. I would like to thank you for being an IHG Rewards member and being loyal to our property. We are so happy to hear that our staff was accommodating and friendly to you throughout your stay at our hotel. We are also delighted... More 

Bridgewater, New Jersey
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 30, 2015

I have stayed in many Holiday Inn. All of them are very good in term of cleanness and facility maintenance expect this one. The carpet on elevators are certainly dirty. The furnitures in guest room are old and damaged. I wish this one is not under the name of Holiday Inn.

Was this review helpful? Yes 2
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Rosy S, I would like to thank you for taking the time to post your comments on our hotel. We are truly sorry that you found the condition of our hotel and your guest room to be less than satisfactory. We take our guest comments very seriously and always strive to provide superior accommodations and guest service to all... More 

London, United Kingdom
Level Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed July 29, 2015 via mobile

Just another average hotel, with poor wifi. Clean rooms, dated bathrooms. The restaurant that served the hotel has been there for about a week apparently and the service there is non existent. but I'll review that later. Generally speaking it's okish to average. But at 200+ $ per night for 2?

Was this review helpful? Yes 1
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

DearTheItalianTopDog Thank you very much for taking the time to post your comments on our hotel. It is truly unfortunate that we did not deliver exemplary customer service during your visit. I would like to apologize that the WiFi connection was less than satisfactory. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.... More 

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