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All 48 Niagara Falls hotels

The Holiday Inn Niagara Falls

3.0 of 5 Hotel   |   114 Buffalo Avenue, Niagara Falls, NY 14303
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Ranked #17 of 48 hotels in Niagara Falls
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447 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Richmond Hill
Top Contributor
91 reviews 91 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a King Suite, booked with 3 guests. The room was on the 4th floor but right behind the slooow elevator. Imagine hearing guests exiting and entering the escalator all night, with the non-existent sound-proofing in place. Remember about the 3 guests? Well, the washroom had 3 sets of towels all right, but only 1 set of shampoo and... More

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Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear MARK L, we appreciate you taking the time to leave us your honest feedback on our hotel. We who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are... More

Cooperstown
Top Contributor
72 reviews 72 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

OK, the hotel was good too. It is a Holiday Inn and you get what you expect from Holiday in. I would give them 3-4 stars over all but the best part was the Restaurant. The best part of the restaurant was our server "Sam". She was great. Funny, attentive and a great ambassador for the Holiday Inn. 5 Stars... More

Was this review helpful? Yes 1
Lansing, Illinois
1 review
1 of 5 stars Reviewed 3 weeks ago

The property is not well taken care of, the pool was broken, ceiling tiles damaged from water. The floor were not swept very bad in elevators and hallways. The walls in hallway to our room had a lot of water damage with holes in walls which they tried to cover with wall paper. In the room the floors were replaced... More

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Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Cathy B, I would like to thank you for taking the time to give us your candid feedback on our hotel. We are truly sorry that you found the cleanliness of your room and the common areas of our hotel to be less than satisfactory. We take our guest comments very seriously and always strive to provide friendly and... More

Nagpur, Maharashtra, India
Contributor
15 reviews 15 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location of the property is funtastic. Rate is reasonable.Every thing is at walkable distance. Complimentary breakfast is ok. Room size is also ok. A nice place to stay.The fall is very nearby from the rear door of the hotel. The staff is very helpful. The hotel is having its own parking.

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Warkworth, Canada
1 review
4 of 5 stars Reviewed March 17, 2014

This hotel and staff were outstanding. We went for a hockey tournament and they accommodate you to have so much fun. The open up the lobby for the children and parents to sit, relax, play mini sticks and just have lots of laughs and fun. The food especially the chicken wings were very good. The cleaning staff cleaned and tidied... More

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Ravenna, Ohio
1 review
5 of 5 stars Reviewed March 14, 2014 via mobile

This hotel is very close to everything. Could not ask for a better location, we found it to be very quite and the staff to be very friendly will be returning back. Thank you a great time in your area.

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Ithaca, New York
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 23, 2014

The hotel was in pretty bad shape. Nasty laminate floors in the rooms were coming up. Beds uncomfortable.... Refrigerator wasn't working in the room and stunk... Pool area was dark and just not nice at all. The restaurant was ok but way over priced! The staff was excellent. This owner is very lucky to have this staff. The hotel needs... More

Was this review helpful? Yes 1
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Cljttravel, I would like to thank you for taking the time to post your comments on our hotel. We are truly sorry that you found the condition of your guest room to be uncomfortable and that the prices in our restaurant were too high. We take our guest comments very seriously and always strive to provide superior accommodations and... More

1 review
1 of 5 stars Reviewed February 15, 2014

Desk staff great. Housekeeping banging on doors and trying to enter 3 hours before checkout. Every time a door slams it rattled our whole room. Can hear people pee, talk, etc. Old and run down. Pot smoke filled our room from next door. Get what you pay for through Hotwire.

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Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you very much for taking the time to post your review on our hotel. We are delighted to know that our front desk staff was friendly and accommodating. We reply on you our guests to let us know how we are doing and how to better meet your needs. I am very sorry that you experienced any inconvenience while... More

Senior Contributor
35 reviews 35 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 21, 2014

For a girls weekend we selected this hotel because of the solid reputation The Holiday Inn has. We will not return. Hotel rooms had a mold-like smell to them, wall paper peeling in bathroom, stained sink. Beds were sagging, view of the falls was awful, pillows smelled of smoke (it was a none smoking room), ice machine on our floor... More

Was this review helpful? Yes
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Crikgrrl, I would like to thank you for taking the time to leave us your feedback on our hotel. We are truly sorry that you had a bad experience and found your room to be uncomfortable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope that you will give us... More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 19, 2014

Stayed one night with my family and the hotel was a typical Holiday Inn, nothing terribly special (you kind of know what you're getting). When we checked in, there was no recognition of my Platinum IHG status and when they asked for my email address, that's when they discovered I was a platinum member. The front desk agent looked for... More

Was this review helpful? Yes
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Natchee, I would like to thank you for being an IHG Rewards Platinum Elite Member and for taking the time to post your comments on our property. We are truly sorry that your experience at our hotel was less than expected. Every one of our staff strive to provide comfortable and friendly accommodations to our guests. We value the... More

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Additional Information about The Holiday Inn Niagara Falls

Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
The Holiday Inn Niagara Falls Hotel
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 48 hotels in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Official Description (provided by the hotel):
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
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