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The Holiday Inn Niagara Falls

3.0 of 5 114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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506 reviews from our community

Traveler rating
    77
    164
    139
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    62
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221
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lewiston, New York
Top Contributor
90 reviews 90 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Holiday Inn in Niagara Falls, NY has served my hospitality needs extremely well for many years now. Stayed in room 708, in King Leisure room on the hotel's top floor with a view of the Niagara rapids. Melissa, the Front Office Manager, did such an outstanding job checking me in with great efficiency and friendliness that I was named... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Moomus, Thank you for your most recent stay with us, it's always a pleasure to see guests return to our hotel! We are so glad you found our staff to be helpful and considerate, and feedback like yours helps us continue to strive for that superior level of customer service. We very much look forward to your next stay... More

Hermitage, Pennsylvania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here on the advice of the gentleman at the visitor's center. We were able to secure an excellent rate and the hotel did not disappoint. From check in to check out we were extremely pleased. The food wasn't bad, the bartender was extremely attentive and provided us with travel information. The front desk was very accomodating. Most important....the... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Lori, I would like to thank you for your considerate review. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. Sophie H Guest Relations Holiday Inn & Suites More

Southport, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here one night.. Had room 730.. Lovely view over to the Falls.. Front desk team seem unintetested even tho I am an IHG Club member.. Staff at breakfast could be so much friendlier and welcoming.. Yes they work early shifts but then so do I back home.. Hotel looks tired.. Needs updating which I believe is going to... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Ndebelebev, Thank you so much for your feedback, it's comments from our guests that help us improve. We apologize for any inconveniences during your stay, but are happy to hear we were a convenient location for your trip to Niagara Falls. We hope to have you back soon, should your travels return you to the area. Sophie H Guest... More

Attleboro, Massachusetts
Top Contributor
92 reviews 92 reviews
23 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We found the location of this hotel to be great for sightseeing in the Niagara area. You are within walking distance from Goat Island, and the Rainbow Bridge to walk across to Canada. The staff here was fantastic. They are very accommodating. When we checked in I asked for a room with a view of on the falls side. They... More

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear bkpoud2, I would like to thank you for your considerate review on our hotel. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. Sophie H Guest Relations Holiday Inn & Suites More

Huntingdon, United Kingdom
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel from the website describing its position, and we were not disappointed. Our 5th floor room had a view across the park to the top of the American Falls opposite the tourist office and was everything we could have wished for. It was easy to walk from the hotel into the park to Goat Island above the... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Richard, Thank you so much for your review! We are always happy to hear that our guests are comfortable and that they've enjoyed everything Niagara Falls has to offer. We hope to have you back soon, should your travels return you to the area. Sophie H Guest Relations Holiday Inn & Suites More

Medina, Ohio
Contributor
20 reviews 20 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for a wedding in the area. This Holiday Inn property has rooms that are in need of a major update. This is the worst Holiday Inn property I've stayed in. As we entered the room we were greeted by laminate wood floors, which were dirty and very worn. Hand prints on the wall in the bathroom. Two lamps... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear rtp216, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you a... More

Mays Landing, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

We notified the hotel ahead of time we were coming for our annivesary and due to a health issue, we would be arriving quite early in the day and asked if possible could we possible leave our stuff there if we arrived before a room was ready. The mgr made sure our room was not only ready, but she emailed... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Dynaribbon, Thank you so much for your review! We are always happy to hear that our guests are comfortable and that they've enjoyed everything Niagara Falls has to offer. We hope to have you back soon, should your travels return you to the area. Sophie H Guest Relations Holiday Inn & Suites More

New York City, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

Due to the nature of our business, we have been traveling all over the world staying at the best hotels and “on-the-go hotels.” However, we have NEVER had such an awful experience like the one we had when we stayed at the Holiday INN in Niagara Falls. We were greeted with a less than welcoming hello by some unfriendly faces.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Maria F, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More

Oakdale, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was very clean and the room was very nice. The beds were very comfortable and there were many different amenities in the room. The indoor pool and hot tub were also enjoyable. I did not really like the area but I did enjoy the Hotel it was very close to the falls. Theirs not much to do on... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear eddyd263, Thank you so much for your feedback. We are always happy to hear that our guests are comfortable and that they've enjoyed Niagara Falls. We hope to have you back soon, should your travels return you to the area. - Holiday Inn & Suites More

Bradford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose this hotel as the location for what we wanted to do was perfect. The room size was ok, but we had a very small bathroom that you could hardly move about in. On our final morning, the maids knocked on our door around 830am wanting to clean our rooms. We were still packing and felt like we were... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Camilla, Thank you so much for your feedback, it's comments from our guests that help us improve. We apologize for any inconveniences during your stay, but are happy to hear your overall experience was positive. We hope to have you back soon, should your travels return you to the area. - Holiday Inn & Suites More

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Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

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