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The Holiday Inn Niagara Falls

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114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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539 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ahmedabad, India
Top Contributor
92 reviews 92 reviews
53 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is ideally located next to the falls and hence makes perfect sense to stay here. The building it seems is very old and hence things like lifts etc need some upgrades. Rooms are decent sized but then the location of this property makes it up for the size of room. Surprisingly the hotel does not have a bar... More 

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Iowa City, Iowa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed for one night over the Memorial Day weekend so was busy but had an easy check-in. We were very pleased with the location as we walked easily to all parts of the park and the falls. There was construction happening but we weren't impacted by it at all in our 6th floor room. We appreciated... More 

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Hyderabad, India
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As expected Holiday Inn keeps up with the quality of room and service. The location of property is just too good. They are doing re modelling inside, but looks like only couple of weeks are left. Being an indian, I found mutiple indian restaurants nearby. Seneca Niagara is at a walking distance from this place. I loved my stay.

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Panama City, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Don't let the outside picture of the hotel fool you. They are in the process of remodeling which I did not know when I made the reservation. We stayed on the 7th floor. Every door on that floor doesn't fit the frame, you have to kick it to open and slam it to shut it. You also had construction workers... More 

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Jan5599, First, thank you for staying with us and leaving your review! Second, we'd like to apologize for the discomfort you experienced during your stay. We try our best to keep guests informed of our renovation status through our website, and facebook page! We're sorry that wasn't made clear to you. We strive for the best possible experience for... More 

Travelers are raving about these Niagara Falls hotels

Delhi, Delhi, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel with family while visiting Niagara Falls . Stay was pleasant and eminities are good. Try to get room to Canada side so view of Canada is nice . As well in evening Canada side view is awesome . Hotel having their own parking . Swimming pool is also good and indoor . Overall stay... More 

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Edison, New Jersey
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

Holiday inn is a good hotel to stay in with family. I visited with family and it was a relaxing stay. Since it's nearby the attraction, we just parked at the hotel and directly left for the maid of the mist. I liked the cleanliness, near proximity and hotel staff was helpful.

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New York City, New York
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Apparently everyone in this hotel never is at their desk, nor returns phone calls when you leave a message. I was told the front desk manager would be in yesterday from 8-4 so I left a voicemail the day before. After half the day passed, I tried calling multiple times. I didn't leave voicemails because I learned they don't work.... More 

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Pj K, We are very sorry for any miscommunication issues you are experiencing. Please feel free to email our assistant General Manager Gayle, at info@hiniagarafalls.com. Thank you for choosing to stay at our property, and we hope to resolve any issues you may have during your stay. Thank you, and we apologize again! Best, Sophie H Guest Relations Holiday... More 

Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 20, 2015

It's a Holiday Inn, so our expectations weren't all that high. The only reason I'm even bothering to write a review is to point out two things that were a little unpleasant -- the bathroom inexplicably had tiny black ants on the floor and counter (not tons of them; they just kept showing up, which was kinda icky), and the... More 

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear MM H, Thank you for your recent stay with us, and for taking the time to leave your feedback. We take our guests' comments very seriously as it helps us improve moving forward. We're sorry to hear that your stay was less relaxing than you anticipated, and that your room was less than satisfactory when you arrived -- we... More 

Batavia, New York
Top Contributor
65 reviews 65 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 3, 2015

We booked this hotel over a month ago for an overnight stay in the falls. Well we showed up and there was ALOT of renovating being done. The staff that checked us in, Michelle, was super sweet and very helpful. Although we were there a bit early, we still were able to check in. They did offer a free bottle... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Michelle, Thank you for your recent stay with us, and for taking the time to leave your feedback. Especially during times of renovation, we take our guests' comments very seriously as it helps us see the situation from their perspective. We're sorry to hear that your stay was less relaxing than you anticipated, and that there was confusion on... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 22, 2015

The hotel and rooms were very clean. the staff were friendly and very helpful Our stay was just for one night but we had a good rest, the hotel is ideally located close to the American falls and we would definitely stay there again.

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear HandD155019, Thank you for your recent patronage, and for taking the time to leave us your feedback! We are happy to hear that our location was convenient for your trip to Niagara Falls, and that our staff made your stay that much more enjoyable. We look forward to having you back once our renovations are complete, and showing you... More 

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