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The Holiday Inn Niagara Falls

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114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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528 reviews from our community

Traveler rating
    80
    174
    143
    66
    65
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230
154
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel and rooms were very clean. the staff were friendly and very helpful Our stay was just for one night but we had a good rest, the hotel is ideally located close to the American falls and we would definitely stay there again.

Was this review helpful? Yes 1
Cicero, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed Friday and Saturday night. We were in the area to attend a concert and visit the Falls. Upon arrival, we realized that the hotel was currently having renovations completed. Very friendly Front Desk staff explained the situation and told us that due to the indoor pool being closed, restaurant only open for breakfast and construction noise, we could cancel... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Vinegarjoe10, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that our staff did their best to make your stay comfortable, despite our numerous renovations. We hope to have you back again soon, and show you the result of our hard work! Until then, safe travels! Best, Sophie H Holiday... More 

Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I book to spent one Saturday night in these hotel because it was walking distance from the Niagara National Park. I travel all day and when I get there at 6pm I found out they were doing updates and the whole place looks more like a construction site than a hotel. Moreover, a water pipe broke and they were moving... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear 968agv, First, thank you for your stay with us, and for taking the time to leave us your feedback. We are sincerely sorry for the discomfort you experienced during your stay. While we understand that construction doesn't make up for falling below your expectations, we do hope that our active efforts are seen as a sign of improvement. In... More 

Windsor, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2015

We have good experience being stayed in this hotel during our last three families gathering. We all enjoyed our stay and just missed the morning breakfast otherwise everything was perfect. Front desk operators were very friendly and helpful. They were well familiar with whole area and gave us proper guidelines too. Our other two families were New jersey.

Was this review helpful? Yes 2
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Mac, Thank you and your whole family for your recent stay with us, and for leaving your feedback. We are glad to hear that you found our location convenient for your visit! We hope to have all of you back again soon. Best, Sophie H Holiday Inn Niagara Falls More 

Corinth, Maine
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

If you're looking for somewhere to stay in the midst of it all this is your place. The rooms were comfortable and clean, and the food was pretty good. Breakfast was included, and we ate dinner during our stay, both yummy.

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Jessica, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that you found our location convenient for your trip to the Falls! We hope to have you back again soon. Best, Sophie H Holiday Inn Niagara Falls More 

Petaling Jaya, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

My family arrived at holiday inn Niagara falls at 2 am new years day. We were tired after driving from NYC. Tony(can't remember his last name) was on duty at the front desk. He made us feel welcomed, facilitated a speedy check-in, and without our asking extended our check-out time to 2pm. That's what I call hospitality. Breakfast was good... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear L_F_Tang, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that our staff did their best to accommodate your travel plans and make your stay comfortable. We hope to have you back again soon, should your travels return you to Niagara Falls! Best, Sophie H Holiday Inn Niagara Falls More 

Phnom Penh, Cambodia
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 22, 2015

Rooms were clean and room service was above par. The location couldn't be beat, walking distance to Goat Island and the falls. Decent breakfast. We got a room away from the elevators to cut down on the noise.

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear MelissaPP2, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that you found our location convenient for your trip to the Falls and Goat Island! We hope to have you back again soon. Best, Sophie H Holiday Inn Niagara Falls More 

Buenos Aires, Argentina
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2015

We stayed here in our visit to Niagara, just wanted to see the falls. From the hotel you can hear the water murmur from the falls, that's how close it is. We went to the falls at night and then back next day for the whole trail around them. Very nice location.

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear SolsitoU, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that you found our location convenient for your trip to the Falls! We hope to have you back again soon. Best, Sophie H Holiday Inn Niagara Falls More 

Bullsbrook
Top Contributor
52 reviews 52 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 4, 2015

Hotel was comfortable although looking a bit tired. Even though it was off season we couldn't check in early, but staff were friendly and stored our luggage. I was surprised that each evening front desk called our room to see if we needed anything, most unusual! We had a river room with a decent view, 2 queen beds and enough... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear LaaLaa2705, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that our staff did their best to accommodate your travel plans and make your stay comfortable. We hope to have you back again soon to show you the renovations we are currently undergoing, should your travels return you to Niagara... More 

Mississauga, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 16, 2014

We were part of a hockey team in Buffalo for a tournament. I have never seen such poor customer service. We were assigned a handicap accessible room and did not request for one. On asking to change we were told, nothing available. They did offer us a complimentary breakfast for one night, however would not extend it for two nights,... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Castelin0, First, thank you for your stay with us, and for taking the time to leave us your feedback. We are sincerely sorry for the discomfort you experienced during your stay. As you may have noticed, our hotel is currently undergoing several massive renovations. While we understand that this doesn't make up for falling below your expectations on room... More 

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