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The Holiday Inn Niagara Falls

3.0 of 5 114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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516 reviews from our community

Traveler rating
    80
    167
    139
    66
    64
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225
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mississauga, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were part of a hockey team in Buffalo for a tournament. I have never seen such poor customer service. We were assigned a handicap accessible room and did not request for one. On asking to change we were told, nothing available. They did offer us a complimentary breakfast for one night, however would not extend it for two nights,... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Castelin0, First, thank you for your stay with us, and for taking the time to leave us your feedback. We are sincerely sorry for the discomfort you experienced during your stay. As you may have noticed, our hotel is currently undergoing several massive renovations. While we understand that this doesn't make up for falling below your expectations on room... More 

Kitchener, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the Holiday Inn on the Thanksgiving/Black Friday weekend. The hotel is a few blocks from the Rainbow bridge and across the street from the Casino. Plenty of restaurants within walking distance. Rooms were clean, however the floors seem like they've seen a lot of mileage and worn. Overall a good experience. Didn't try the restaurant, pool, or... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Crashtastic, Thank you for your recent stay with us at the Holiday Inn Niagara Falls, and for taking the time to give us you feedback. We are happy to hear that your stay was enjoyable, but are concerned with your comment regarding your points. If you could contact us directly at info@hiniagarafalls.com, we can try and resolve the issue!... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We are from India and had stayed in this hotel for a night and would mention some very good things about it: 1. They allowed us to check in early at 10 a.m. 2. The front desk was very helpful - we had a Niagara tour during the day and slept after that only to wake up at 11 p.m.... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Sunita, Thank you for your recent stay with us, and for leaving your feedback. We are glad to hear that our staff did their best to accommodate your travel plans and make your stay comfortable. We hope to have you back again soon, should your travels return you to Niagara Falls! Best, Sophie H Holiday Inn Niagara Falls More 

Toronto
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our hockey team from Canada stayed for 3 nights. This hotel was very accommodating unlike most hotels where they grouped our team on the same floor not to disturb other floors. Typically our team is separated all over the hotel making it difficult to stay together and manage all the kids---very smart to keep us together!! Most hotels are very... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Catanzarit, Thank you for your recent stay with us, we are always happy to host our hockey guests! We are so glad to hear that our staff made your stay as comfortable and enjoyable as possible. We hope to see you again soon, should your travels return you to the area. Best, Sophie H Holiday Inn Niagara Falls More 

Abbeville, South Carolina
Top Contributor
120 reviews 120 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 11, 2014

This place is really close to the state park. It is an older property that is undergoing renovations. The rooms and public spaces were clean. It was nice that there were numerous signs showing what renovations were being done and what the final image would be. Helpful front desk. Plenty of parking on site.

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear CofCMom, Thank you for your recent patronage, and for taking the time to leave us your considerate review. We are always glad to hear that our guests recognize the work we are doing to renovate our property. We are happy to know your stay was pleasant, and hope to see you again soon. Best, Sophie H Guest Relations Holiday... More 

Columbus, Ohio
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 29, 2014

We stopped in on our way home from Bar Harbor Maine. We forgot to bring our passports so were forced to pick something on the American side. The rooms close to the falls are extremely overpriced and not worth what you pay but it was late so we took what looked like the best deal. Do not stay at this... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear AnnSG, Thank you for staying with us during your recent trip to Niagara Falls, and for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually work toward providing the best guest experience possible. We are very sorry to hear that our accommodation fell short of... More 

Top Contributor
90 reviews 90 reviews
37 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 28, 2014

Let's start with a positives -- the view from our room towards the falls with the Canadian skyline in the background was pretty spectacular. And the breakfast was pretty good. But the hotel as a whole was desperate for refurbishment. There is a display in the elevator showing the carpet that will be used, so at least it is recognised,... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Pete, First, thank you for your stay with us, and for taking the time to leave us your feedback. We are sincerely sorry for the discomfort you experienced during your stay. As you mentioned, our hotel is currently undergoing several massive renovations. While we understand that this doesn't make up for falling below your expectations, we do hope that... More 

Michigan
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed October 26, 2014

We stayed here for a hockey tournament. It was fine for a hockey tournament, but I wouldn't recommend. It's dated, needs some work. We stayed in a room with 2 queens (I was told over phone that it would be better for family of five with a pull out than a suite. After seeing a friends suite, they had double... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Jessica, Thank you so much for your recent patronage, we are always glad to host our hockey guests! We apologize for not meeting your expectations, and hope to have the chance to give you a better experience next time. Sophie H Guest Relations Holiday Inn Niagara Falls More 

Lewiston, New York
Top Contributor
91 reviews 91 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 11, 2014

The Holiday Inn in Niagara Falls, NY has served my hospitality needs extremely well for many years now. Stayed in room 708, in King Leisure room on the hotel's top floor with a view of the Niagara rapids. Melissa, the Front Office Manager, did such an outstanding job checking me in with great efficiency and friendliness that I was named... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Moomus, Thank you for your most recent stay with us, it's always a pleasure to see guests return to our hotel! We are so glad you found our staff to be helpful and considerate, and feedback like yours helps us continue to strive for that superior level of customer service. We very much look forward to your next stay... More 

Hermitage, Pennsylvania
2 reviews
4 of 5 stars Reviewed October 8, 2014

We stayed here on the advice of the gentleman at the visitor's center. We were able to secure an excellent rate and the hotel did not disappoint. From check in to check out we were extremely pleased. The food wasn't bad, the bartender was extremely attentive and provided us with travel information. The front desk was very accomodating. Most important....the... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Lori, I would like to thank you for your considerate review. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. Sophie H Guest Relations Holiday Inn & Suites More 

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Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

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