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The Holiday Inn Niagara Falls

3.0 of 5 114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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511 reviews from our community

Traveler rating
    78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Abbeville, South Carolina
Top Contributor
120 reviews 120 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is really close to the state park. It is an older property that is undergoing renovations. The rooms and public spaces were clean. It was nice that there were numerous signs showing what renovations were being done and what the final image would be. Helpful front desk. Plenty of parking on site.

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear CofCMom, Thank you for your recent patronage, and for taking the time to leave us your considerate review. We are always glad to hear that our guests recognize the work we are doing to renovate our property. We are happy to know your stay was pleasant, and hope to see you again soon. Best, Sophie H Guest Relations Holiday... More

Columbus, Ohio
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stopped in on our way home from Bar Harbor Maine. We forgot to bring our passports so were forced to pick something on the American side. The rooms close to the falls are extremely overpriced and not worth what you pay but it was late so we took what looked like the best deal. Do not stay at this... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear AnnSG, Thank you for staying with us during your recent trip to Niagara Falls, and for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually work toward providing the best guest experience possible. We are very sorry to hear that our accommodation fell short of... More

Top Contributor
83 reviews 83 reviews
36 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Let's start with a positives -- the view from our room towards the falls with the Canadian skyline in the background was pretty spectacular. And the breakfast was pretty good. But the hotel as a whole was desperate for refurbishment. There is a display in the elevator showing the carpet that will be used, so at least it is recognised,... More

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Pete, First, thank you for your stay with us, and for taking the time to leave us your feedback. We are sincerely sorry for the discomfort you experienced during your stay. As you mentioned, our hotel is currently undergoing several massive renovations. While we understand that this doesn't make up for falling below your expectations, we do hope that... More

Michigan
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here for a hockey tournament. It was fine for a hockey tournament, but I wouldn't recommend. It's dated, needs some work. We stayed in a room with 2 queens (I was told over phone that it would be better for family of five with a pull out than a suite. After seeing a friends suite, they had double... More

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Jessica, Thank you so much for your recent patronage, we are always glad to host our hockey guests! We apologize for not meeting your expectations, and hope to have the chance to give you a better experience next time. Sophie H Guest Relations Holiday Inn Niagara Falls More

Lewiston, New York
Top Contributor
91 reviews 91 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 11, 2014

The Holiday Inn in Niagara Falls, NY has served my hospitality needs extremely well for many years now. Stayed in room 708, in King Leisure room on the hotel's top floor with a view of the Niagara rapids. Melissa, the Front Office Manager, did such an outstanding job checking me in with great efficiency and friendliness that I was named... More

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Moomus, Thank you for your most recent stay with us, it's always a pleasure to see guests return to our hotel! We are so glad you found our staff to be helpful and considerate, and feedback like yours helps us continue to strive for that superior level of customer service. We very much look forward to your next stay... More

Hermitage, Pennsylvania
2 reviews
4 of 5 stars Reviewed October 8, 2014

We stayed here on the advice of the gentleman at the visitor's center. We were able to secure an excellent rate and the hotel did not disappoint. From check in to check out we were extremely pleased. The food wasn't bad, the bartender was extremely attentive and provided us with travel information. The front desk was very accomodating. Most important....the... More

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Lori, I would like to thank you for your considerate review. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. Sophie H Guest Relations Holiday Inn & Suites More

Southport, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 7, 2014

I stayed here one night.. Had room 730.. Lovely view over to the Falls.. Front desk team seem unintetested even tho I am an IHG Club member.. Staff at breakfast could be so much friendlier and welcoming.. Yes they work early shifts but then so do I back home.. Hotel looks tired.. Needs updating which I believe is going to... More

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Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Ndebelebev, Thank you so much for your feedback, it's comments from our guests that help us improve. We apologize for any inconveniences during your stay, but are happy to hear we were a convenient location for your trip to Niagara Falls. We hope to have you back soon, should your travels return you to the area. Sophie H Guest... More

Attleboro, Massachusetts
Top Contributor
93 reviews 93 reviews
23 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed October 6, 2014

We found the location of this hotel to be great for sightseeing in the Niagara area. You are within walking distance from Goat Island, and the Rainbow Bridge to walk across to Canada. The staff here was fantastic. They are very accommodating. When we checked in I asked for a room with a view of on the falls side. They... More

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear bkpoud2, I would like to thank you for your considerate review on our hotel. I am so pleased to hear that you and your family enjoyed everything that our hotel, and Niagara Falls had to offer! We look forward to having you back soon. Sophie H Guest Relations Holiday Inn & Suites More

Huntingdon, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 5, 2014

We chose this hotel from the website describing its position, and we were not disappointed. Our 5th floor room had a view across the park to the top of the American Falls opposite the tourist office and was everything we could have wished for. It was easy to walk from the hotel into the park to Goat Island above the... More

Was this review helpful? Yes
Sophie H, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Richard, Thank you so much for your review! We are always happy to hear that our guests are comfortable and that they've enjoyed everything Niagara Falls has to offer. We hope to have you back soon, should your travels return you to the area. Sophie H Guest Relations Holiday Inn & Suites More

Medina, Ohio
Contributor
20 reviews 20 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 4, 2014 via mobile

Stayed here for a wedding in the area. This Holiday Inn property has rooms that are in need of a major update. This is the worst Holiday Inn property I've stayed in. As we entered the room we were greeted by laminate wood floors, which were dirty and very worn. Hand prints on the wall in the bathroom. Two lamps... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear rtp216, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you a... More

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Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

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