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All 48 Niagara Falls hotels

The Holiday Inn Niagara Falls

3.0 of 5 Hotel   |   114 Buffalo Avenue, Niagara Falls, NY 14303
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Ranked #20 of 48 hotels in Niagara Falls
A recent review
3 of 5 stars reviewed 1 week ago
tauntetootie Abbeville, Louisiana
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479 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Weeley Heath, Essex, England
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 1 week ago

Great location and great staff - but I cannot think of much else to recommend it. The hotel has definately seen better days - it's tired and tatty. The bathroom had an interesting lining around the top of the walls - it did look seriously like mildew - but ever the optimist I prefer to think it was a badly... More

Was this review helpful? Yes 1
Abbeville, Louisiana
Contributor
11 reviews 11 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

No free breakfast here! Rooms are nice but not the coffee pot. Brews one cup at a time. It is in a cabinet and difficult to see. Hotel is near to everything. Walking distance! Hotel needs updating and to rid itself of spider webs in the lobby. All prices are high here!

Was this review helpful? Yes 1
Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

1 Star because -15 isn't available. The worst experience we ever had in a hotel, but our family had just one night available to spend at Niagara Falls, so we didn't have time to contest every issue with the hotel's management. Check in at the hall of plastic plants went smoothly, but did not prepare us for the shack we... More

Was this review helpful? Yes 4
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear hwmpg, I would like to thank you for staying with us and leaving your honest feedback on our hotel. I would like to apologize for all of the inconvenience you experienced while staying at our property. Our hotel is very proud of its level of service, cleanliness, and quality of its product and for this reason your comments are... More

New York City, New York
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an old hotel that needs urgent remodeling! However is well located very close to the Niagara Falls, good restaurants and the casino. (Avoid gambling in this casino! Slot machines are fixed to pay very small prices. If lucky!) One day we decided to sleep more and we left our room like at 1 pm. Housekeeping just decided of... More

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Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Gerardo C, I would like to thank you for taking the time to post your comments on our hotel. We are truly sorry that you found the condition of our hotel was not up to your expectations. We take our guest comments very seriously and always strive to provide superior accommodations and guest service to all of our guests.... More

Rockton, Illinois
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel 5 days checking in on the 28th of July. We chose it based on location to the falls. My husband travels all the time with his job and stays exclusively at Holiday Inns and is a platinum priority club member. Occasionally, we come along with him to check out the areas he travels to. When... More

Was this review helpful? Yes 1
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you so much for being and IHG rewards Platinum member and for your review of our property. I am pleased to hear that you liked our hotel location. We who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies... More

Rochester
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This is a great place to stay if in town to visit the falls. We walked everywhere we went. Staff at the front desk were very friendly and recommended a great restaurant just a block away. Rooms are a little old, but for the amount of time in the room, it was fine. Rooms were clean. Priced rather high but... More

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Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Pam K, thank you very much for your feedback on our hotel. I am so happy to hear that our staff was friendly to you and recommended a good restaurant in the area. We pride ourselves on delivering superior customer service and creating a wonderful atmosphere for our guests. We appreciate you taking the time to leave us your... More

Scotland
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were booked into here for 3 days for our wedding anniversary so requested a quiet room we were placed in a room with the extractor fans/air conditiong from the kitchen outside the window we were then moved to another room next to the vending area, ice machines and elevator. On the third attempt we were upgraded to a suite... More

Was this review helpful? Yes 1
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

I would like to thank you for taking the time to post your comments on our hotel. We are truly sorry that you found our hotel and the rooms you received to be less than satisfactory. It is very unfortunate to hear that we did not exceed your standards on your vacation to celebrate your wedding anniversary. We take our... More

Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 4 weeks ago

The staff at the hotel are all very nice and helpful. The room was nice we enjoyed that they put us on the top floor river view and we saw the fireworks from our room. Room was ok mini fridge froze everything we put in it and we had to toss some stuff. The elevators were in bad shape and... More

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IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Simone G, Thank you for your feedback regarding your recent visit at our hotel. I certainly appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. The feedback we receive from our valued guests, like you, enables us to improve and continually provide... More

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We booked two rooms at this hotel for two nights. The best feature of this hotel is its proximity to the falls as well as to niagara falls, canada via the rainbow bridge. Rooms are spacious and clean but we had a problem with the bed as it was clunky. Staff were very nice and helpful. We had free breakfast... More

Was this review helpful? Yes
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

I would like to thank you for your considerate review on our property. We are delighted to read that you liked our location and we appreciate your kind words regarding our staff. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest,... More

Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is minutes from the American falls and all of the attractions nearby. The prices are reasonable. The rooms are well maintain. The only disappointment was that the American side is very seasonal. I would definatly stay at this hotel again when visiting NF,NY.

Was this review helpful? Yes 5
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you very much for leaving us your positive feedback on our hotel. I’m so happy to hear that you enjoyed our guestrooms and that you thought the price was reasonable. The summer time is the peak season for Niagara Falls where you will find many things to do. We hope to welcome you back to our hotel soon when... More

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Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
Number of rooms
189

Questions & Answers

Questions? Get answers from The Holiday Inn Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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