This hotel was the residential part of a lifetime's ambition to see the Falls, so it is slightly disingenuous of me to overly criticise it...however...Apart from Ian on the front desk who was extremely helpful and courteous I can find little to compliment this Holiday Inn. It looks uncared for; the lobby is dull and shabby; the rooms are large,... More

Rooms small and very plain Front desk friendly Room doors noisy like a jail cell House keeping started 0830 hrs with the radio in adjoining room cranked up Given no answer and a bad look when asked to turn down the volume On business government rate $77 but charged $144 for second night and only advised @ check out of... More

On business, and thought to make it a combo getaway/business weekend. Check in, was uneventful Elevators, wow....2 of them, and they were slow... Lobby smelled a bit musty, but not overbearing. Room: The recently laid hardwood floor of the laminate type, was curling at the edges..through out the suite Looking up, there was a rather large "patch" of drywall where... More

We stayed here with the family for 3 days. Location was great as it was within walking distance from the falls. Front desk was ok not rude as others have reviewed. The staff at the restaurant were very nice and friendly. Good meal options as well as they have a "kids eat free" promo. The rooms were nice and clean.... More

Location of the hotel is great. Walkable distance from Niagara Falls. Check in was fast. No hassles in finding car parking. Corridors need a new coat of paint. Room is of adequate size. Linen in ok condition. Towels need replacement. Shower curtain rod if flimsy and appeared as though it may snap and fall. Shower system is peculiar and did... More

Stayed at this hotel with wife, son and his wife, for two days in May 2013. (20-23). Great location, just across the bridge going to goat island, where most of the best viewing of the falls is located on the American side is located. In fact it is walking distance. One draw back there is no view of the falls... More

I have gotten used to the Holiday Inn express where they seem to run a totally differant type of hotel clearly more customer friendly and better accomadations. Bad for me was that the Holiday Inn express although further from the Falls was booked solid and i was lucky to get this on such short notice. The hotel staff on arrival... More

This is the Holiday Inn on Buffalo Ave in Niagara Falls NY, not to be confused with other Holiday Inns in the surrounding location. Some reviews are not so good for this hotel, and I wonder if it's because the reviewer selected the incorrect Holiday Inn in the same area from the drop down list. Anyway, this hotel was such... More

First hotel which I encountered rude front office staff. Despite me being a foreigner visiting the US and polite as we are in speaking good English, the staff seem not wanting to look into our eyes when we are communicating. I was tempted to ask if this is the kind of treatment I should be getting? Is this being racist?... More