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The Holiday Inn Niagara Falls

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114 Buffalo Avenue, Niagara Falls, NY 14303
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The Holiday Inn Niagara Falls
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The Holiday Inn Niagara Falls
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569 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bridgewater, New Jersey
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have stayed in many Holiday Inn. All of them are very good in term of cleanness and facility maintenance expect this one. The carpet on elevators are certainly dirty. The furnitures in guest room are old and damaged. I wish this one is not under the name of Holiday Inn.

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London, United Kingdom
Level Contributor
122 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Just another average hotel, with poor wifi. Clean rooms, dated bathrooms. The restaurant that served the hotel has been there for about a week apparently and the service there is non existent. but I'll review that later. Generally speaking it's okish to average. But at 200+ $ per night for 2?

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2 reviews
2 of 5 stars Reviewed 1 week ago

Pro's - walking distance to falls, employees were friendly, water in shower was hot, pool area looked nice Con's - room's and hallways run down, mildew smell in hallway, mattresses need replaced, door didn't close easily, bathroom very small, no continental breakfast I feel for the price the rooms should have been alot better

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Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear shorty106, Thank you for your considerate review on our hotel. I am glad to hear that you liked our location and we appreciate your kind words regarding our staff. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let... More 

Travelers are raving about these Niagara Falls hotels

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I liked the hotel and they are renovating too. I did not like the food or that there was no wifi signal in there gym. I was disappointed about this. The customer service was good. My girls had fun at the pool but didn't get to use a new arcade area so I returned the $4 coupon, now I wish... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear TBBMom, I would like to thank you for your considerate review on our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing. We are so glad that your kids enjoyed our... More 

Brisbane, Australia
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was really nice and spacious. Not the cheapest compared to other holiday inns but it seems like all hotels near the falls are overpriced. We didn't pay extra for any high up rooms as we only stayed 24 hours to see the falls. Not really a lot of anything on the buffalo side but hotel suited our needs.

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Felicity O, Thank you very much for taking the time to leave us your comments on our hotel. We appreciate your patronage and choosing our hotel for your accommodations. We are so happy that you found our rooms to be clean and comfortable. We hope to welcome you back in the near future. Sincerely, Michelle Spaeth More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On our way to the Falls we stopped at rest area on I 90 west of the falls. We asked about available lodging at the Falls. Ray suggested to stay at this hotel at a great price only available on this Thursday night. We could not pass up this bargain. To our surprise the hotel was more then adequate. The... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear L. teaching, Thank you very much for your positive feedback on our hotel. We appreciate you taking the time to share your experiences. I am so happy to hear that you enjoyed our location and that your expectations were exceeded. We pride ourselves on delivering superior customer service and creating a wonderful atmosphere for our guests. Thank you for... More 

Illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is the best part of this hotel. It's undergoing renovations. A Tony Roma's is being put in. If all the work had been completed, this hotel may have been worth the price. As it is, I would have rather walked the extra block for a different hotel or for a comparable price stayed at the Red Coach Inn.... More 

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Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear jfhspc, Thank you very much for taking the time to post your considerate review on our hotel. Our hotel is almost complete with the renovations and we appreciate your patience. We rely on you our guests to let us know how we are doing and how to better meet your needs. I am very sorry that you experienced any... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

The staff is some what friendly, the rooms smell a little mildew. The closets have roaches. The manager tries to accommodate the guest which was the only thing I can say was good about the stay here. I will not visit this site again. The saying you get what you pay for does not apply here because they are over... More 

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Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Maria R, I would like to thank you for staying with us and leaving your honest feedback on our hotel. I’m glad that you found our staff to be friendly. I would like to apologize for any inconvenience that you experienced while staying with us. Our hotel is very proud of its level of service, cleanliness, and quality of... More 

Allentown, Pennsylvania
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here 3 nights over the July 4th holiday. The Good: Location (easy 10 min walk to falls, close to restaurants and casino), helpful front desk, kids enjoyed pool and connected arcade, nicely decorated and comfortable lobby. The Bad: breakfast buffet bad even though the kids eat free, found an empty beer bottle in our room, was expensive for a... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Kealii_Truth, We appreciate you taking the time to leave us your feedback on our hotel. I am so happy to hear that you liked our location and it was convenient for you access Niagara Falls State Park. We pride ourselves on delivering exceptional customer service and creating a comfortable atmosphere for our guests. I am thrilled to hear that... More 

Connecticut
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

All in all it was a pleasant stay. The rooms and public area were clean. It looks as thought they are doing a lot of renovating in the hotel, so I can only think it will get better over time. The staff was very friendly and it is located very close to the falls area. They did not offer a... More 

Was this review helpful? Yes
Michelle S, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear L. Adam B, Thank you very much for your patronage and positive feedback on our hotel. We appreciate you taking the time to leave us your comments and sharing your experiences at our property. I am glad that you had an enjoyable stay at our hotel and visiting Niagara Falls. We hope to welcome you back in the near... More 

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