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Comfort Inn The Pointe

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1 Prospect Pointe, Niagara Falls, NY 14303
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Comfort Inn The Pointe
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Comfort Inn The Pointe
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534 reviews from our community

Traveler rating
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    246
    110
    27
    9
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, Canada
Top Contributor
51 reviews 51 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pleasant reception upon arrival. Our room was recently upgraded, nicely decorated and fresh (sign in the lobby indicating renos ongoing in the hotel). Clean, bright room, well stocked with towels. Bar fridge and microwave in the room were handy. Not much happening in the area in mid-March but that was fine with us, we just wanted a quiet night of... More 

Was this review helpful? Yes 5
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for all the positive feedback. We are delighted that you enjoyed the "quiet time" with us and look forward to your return visit. More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2015

Excellent location and friendly staff. The room was very comfortable. we got room with partial view of the rapids. Everything was fine. Employees of the front desk were really nice and helpful. Nice nice nice nice nice Nice nice nice nice nice Nice nice nice nice nice Nice nice nice nice nice Nice nice nice nice nice

Was this review helpful? Yes 2
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for your compliments of my staff -- I will be sure to share your kind words with them. We are delighted that you found your stay so enjoyable and hope that you will visit with us again very soon. More 

Texas
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 7, 2015

We traveled here in a low time for the falls and thankfully they put us in the top floor with a falls view. Granted we spent more time enjoying the comfortable bed and each other, but it was reassuring to know that the falls were within close proximity and gushing negative ions into the air to make our time that... More 

Was this review helpful? Yes 2
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for your positive feedback. We are glad that you were able to enjoy the rapids view, and that it made your stay even more memorable. Your recommendation is most appreciated. Please come back and see us again. More 

Williamsport, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2015

Arrived unannounced to see the ice on Niagara Falls. Got a great room on the 5th floor at a very reasonable price. You can see the mist rising from Niagara Falls, but you don't see the Falls because the hotel is along the park/river, behind the Falls. Access to the Park was very convenient; it's the closest hotel to the... More 

Was this review helpful? Yes 3
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for taking the time to share your experience with us. The falls are truly magnificent in there winter splendor, and we are so glad you were able to see them. Thank you for the compliments on our hotel and staff, they are appreciated. We hope that you will come back and visit us again soon. More 

Canada
Top Contributor
54 reviews 54 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 2, 2015

Be warned that there is not much on the American side of the falls in the way of food and activities. That being said there is great access to nature with trails to Goat Island directly across from the hotel. The hotel its self is nice and in the process of being renovated so there is some work ongoing. As... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for the compliments on the hotel and staff. We are please that you enjoyed the location and the access to the State Park and Goat Island to be so convenient. I am sorry that you were not pleased with the restaurant offerings available in the area, and unfortunately some of the attractions are seasonal. We hope that you... More 

Lock Haven, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2015

We wanted to go to the falls to see them frozen, so we called the hotel to see about booking a room. We ending up with a wonderful room that overlooked the park! Couldn't have asked for a better room! Breakfast was good with a lot to choose from. Hotel employees were all very nice and friendly we couldn't have... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for the compliments... we so appreciate them. We are all delighted that you enjoyed your winter visit to Niagara USA. The Falls are truly magnificient in their "frozen" looking state. We hope that you will come back and visit us again... they are quite beautiful in the summertime too! More 

Cork, Ireland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2015

We booked this hotel the night before we came to Niagara and didn't expect much but we were pleasantly surprised! The rooms were warm and comfortable, breakfast was basic but good. The location to the American falls is brilliant. We were delighted with our stay. Great value!

Was this review helpful? Yes 2
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for the positive feedback - we do so appreciate hearing from our guests. We are delighted that you enjoyed your visit and hope that you will come back and see us again. More 

Solvesborg, Sweden
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 23, 2015

You cannot be much closer to the American Falls, the park is just across the street. I got a room on the wrong side though, so I cannot say anything about the view. The room was standard 2 queen beds. Big tv, good lights, some switches reversed but both lights standing side by side, so ok. Plenty of electrical outlets... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for your feedback. Your comments are appreciated. We are delighted that you enjoyed your stay with us and hope that you will visit with us again soon. More 

Liverpool, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

We stayed for one night here and the front desk people were very helpful. They even gave us a coupon for the Hard Rock Cafe which was very close. It was a very centralized location and everything was within walking distance.

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for the compliments. Our staff strives to provide exceptional service. We are delighted you enjoyed your stay and hope you found Niagara Falls to be beautiful in its frozen spendor More 

MONTOURSVILLE
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 9, 2015

We will definately be choosing this hotel whenever we return to Niagara Falls. We stayed here on New Years Eve and the price was fantastic. The room over looked the Canadian side, and we saw the fire works from our window. We arrived in the dark, from a lake effect storm, and had trouble finding the entrance-since most of the... More 

Was this review helpful? Yes 7
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for spending New Year Years Eve with us ! We hope you enjoyed the celebration downtown. We look forward to your next visit More 

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