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Comfort Inn The Pointe

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1 Prospect Pointe, Niagara Falls, NY 14303
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Comfort Inn The Pointe
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601 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were attending an event at the Casino and was just a short walk away from it. We loved the location because it was close to the falls and other great attractions. The hotel was clean and the front desk clerks were very friendly. There's plenty of parking (that they didn't charge for), free wi-fi, a fitness room, and breakfast... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for the compliments on the hotel, and especially the staff. We are so glad you found us to be a convenient location when attending events at the casino More 

Metro Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Once again I would emphasize Location, location, location. The hotel is just across the park that goes to the falls, the observatory, cave of the winds and the Maiden of the mist. You just have to cross the street. SIMPLE! Naturally, when you go to experience the cave of the wind or take the boat ride, the Maiden of the... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so very much for the compliments and recommendation. We are delighted that we exceeded your expectations. I will share your kind words with the staff. We look forward to your reurn visit to Niagara USA and the Comfort Inn The Pointe. More 

Kinnelon, New Jersey
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a night in the hotel .Very decent and comfortable room was given to me . The room seemed to have been renovated . Free breakfast is average .Great location and walking distance to major attractions .

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Tank you so much for your feedback, we sincerly appreciateyour comments. We hope that you will visit with us again More 

Rocky Hill, Connecticut
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Although there is no falls view from the hotel rooms, this is the closest hotel to the falls in NY/US side. I would rate it above average considering its great location and price vs value. It's a 3 star rated hotel in my assessment. It should work for most people for a short stay and who doesn't have problem with... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for your review and positive feedback. We are so glad that you enjoyed your stay with us and hope that you will visit with us again. Your recommendation is so appreciated. More 

1 of 5 stars Reviewed 1 week ago

I was very disappointed with our stay here, the room that we were given was very dirty and outdated. The furniture had big chunks of wood missing, we would not unpack and use the drawers because they were dirty, the bathroom was dirty, and there was stains on the bedding! I should of went to complain immediately, but waited until... More 

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Please accept my apologies for your unpleasant exeperience. This is not typical of our hotel. It is correct that the upper floors have been completely renovated, and are of a different product level than the lower two floors. These floors will be completed with the next phase of our renovation. I am sorry you experienced difficulty with the internet service,... More 

Bellefonte, Pennsylvania
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I made a reservation for my son and I at this hotel in the Niagara Falls area. It was reasonably priced and surprisingly close to the Falls. I found out after we arrived it was a 5 min walk to the Falls. The room we got was newly renovated and was very clean. The staff were all very helpful and... More 

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

I am so pleased that we surpassed your expectations.... and we wish you could have stayed longer as well. Perhaps you can come back and visit again. Your recommendation and compliments are greatly appreciated. More 

Cupertino, California
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best part of this hotel is its location - nearest to the attractions in Niagara. everything walking distance. You can get wet in the water and walk to your room to change clothes - that close. They don't have restaurant - but you get out of hotel and there are many around of all tastes. Basic breakfast items. Rooms... More 

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for the compliments on the hotel and staff. Our location does indeed make sightseeing so convenient. Thanks for the recommendation and we hope that you will visit again. More 

Indiana, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

None of the hotels on the american side have a direct view of the falls. In such a case, there is no point in paying huge amounts of money to stay in this hotel. I stayed only for 1 day, and I never got a bit of good internet. Wifi signal strength was terrible, so I went to the lobby... More 

Was this review helpful? Yes 2
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

I am sorry that you were disappointed with your stay in Niagara USA. It is true that none of the hotels on the US side have a view of the falls. We are located adjacent to the Niagara Falls State Park, and therefore just a shork walk from the falls, so close that you can hear them. The US offers... More 

Plainsboro, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I had an awesome experience at this hotel. Stayed with my family and everything was great - location, staff, breakfast, rooms, etc. I would definitely recommend this hotel if you're visiting Niagara Falls. I couldn't have asked for anything more.

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for the kind words. We are so pleased that you and yout family enjoyed your visit with us. Your recommendation is greatly appreciated. More 

Erie
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Don't let the outside scare you! It looks a little dingy. However, the inside has been renovated, the staff is friendly, and the location is excellent. There's free parking and the free breakfast is good. I enjoyed the cinnamon waffles! It is a short walk to the falls, the casino, and various restaurants. Went to Hard Rock for dinner. This... More 

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for the recommendation. We'll be working on an update to the exterior soon. Glad you enjoyed the waffles! More 

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