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Comfort Inn The Pointe

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1 Prospect Pointe, Niagara Falls, NY 14303
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Comfort Inn The Pointe
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580 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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    (103)
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Vienna
Level Contributor
226 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed yesterday NEW

Public areas, room size, room decor – average. The breakfast is typical hotel fare. If you visit in high season or on weekends come early (we were there at 7.15am and got the last empty table) Room was clean and the bed ok. It was very quiet, so we were able to get a good night’s sleep after a long,... More 

Was this review helpful? Yes
Branson, Missouri
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We spent 2 nights here and were very pleased with the room, location and friendly staff. I had requested an upper room with a view as it was our 28th anniversary, they honored my request with a great view room. It was great to be able to walk to all attractions. Would definitely stay there again.

Was this review helpful? Yes
Gettysburg, Pennsylvania
Level Contributor
48 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel is not a 4 out of 5. This property is tired and in need of renovations. The only thing in the room that is current is the flat screen TV. The rest of the furnature and overal deco ros vintage 1990. I'm in a handy capped room that has a retrofitted toilet with handles bolted to the seat... More 

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Beacon, New York
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

It appears that some people paid too much for certain rooms, but for the price of $130 this was one of the best values on my girlfriend and I's cross country trip. Yes, it was one of the more expensive hotels we stayed at: but you are paying to be SMACK IN THE MIDDLE of everything to do on the... More 

Was this review helpful? Yes
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so very much for the compliments. We strive to provide a positive experience for guests and are so delighted that you enjoyed your visit. Your recommendation is much appreciated. More 

California
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I reserved 2 rooms for 2 nights 10 months ago before our trip this past June. I had requested one king and one double/queen. Not sure if reserving so far in advance had anything to do with it, but we were pleasantly surprised when our king room was one of the corner rooms, overlooking the American river and Niagara Falls... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you so much for the compliments and recommendation. We are delighted that you enjoyed your accommodations and visit with us. Yes, reserving early did indeed help to secure the corner view room for you. These are limited and very popular. We hope that you will visit with us again. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Close to the falls, yes. Worth $200 a night, definitely not. Old hotel that was mostly clean. Our room smelled old and dirty. Although the beds were comfortable. The breakfast left much to be desired. The selection was ok but the food was all over cooked and eating in the no daylight basement room was a bummer. We were happy... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Although we are glad that you found our location to work out so well for you, I am indeed disappointed that you were not happy with the price value. We strive to provide quality accommodations and excellent customer service at a reasonable price. Rates due vary by season, and your stay was indeed at the peak time. Thank you for... More 

Karachi, Pakistan
Level Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent two nights here and the only advantage was that it was very close to the falls. I think it was pricy, the customer service was not at all good. Their was no concierge, no luggage boy no nothing. It was like we were being paid to stay in the hotel and don't get me started on the net... More 

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

I am indeed disappointed that your visit was less than you had anticipated. I am glad you found our location to be such an advantage for you, but regret that you were not pleased with the customer service. We take great pride in the friendly and accommodating staff and I deeply regret that we fell short with your stay. As... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Front desk people were fine, and so was the breakfast. We arrived at the room and one of the bed's pillows had many hairs on it. Also shower had some grunge in it. However, it was close to the local attractions, and check in and check out were fine. We paid the more for this room than a hotel in... More 

Was this review helpful? Yes 3
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

First, let me apologize for the housekeeping issues you experienced. This is not typical of our hotel, nor the standard we set. Thank you for the compliments of our front office staff and the breakfast. We hope that you enjoyed your visit, and will come back and see us again More 

2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Requested a high floor rapid view room - got it, thanks Maegan! I paid for a king bed room on a Thursday $119 and for a two queen bed room $129. The rooms are dated but okay. Got bkack curly hair on the comforter for one room - when I told that today (around 9 am, 6/19/2015), no apologies but... More 

Was this review helpful? Yes 5
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

Thank you for your feedback, and compliment of a staff member- I will be sure to share your kind works with her. We are so glad that you enjoyed your visit with us. Please accepty my apologies for the housekeeping issue you experienced. More 

London
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Comfort Inn was clean and comfortable and in a great location right next to the falls. The breakfast wasn't brilliant but not too bad. It was pretty cheap too considering the great location. The parking was free too.

Was this review helpful? Yes 1
Tricia M, General Manager at Comfort Inn The Pointe, responded to this review

We strive to provide quality accommodations, exceptioncial service at a reasonable price. We are so glad you agree. Thank you for the recommendation and we hope you will visit with us again. More 

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