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BEST WESTERN Summit Inn

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9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
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BEST WESTERN Summit Inn
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BEST WESTERN Summit Inn
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655 reviews from our community

Traveler rating
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    94
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    25
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299
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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North Bay, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for one night in April. Very friendly customer service and convenient location. Affordable rates and clean, average rooms with comfortable beds. Did not enjoy the continental breakfast, but would stay here again without hesitation.

Was this review helpful? Yes 1
Stratford
Contributor
13 reviews 13 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Good value for your buck. Stayed only one night but I was quite nice. Recently refurbished ground level twin room. Nicely appointed. New furniture. Comfortable bed. In room fridge, coffee maker. No micro wave. Smaller bathroom, but clean and modern. Pool is clean,no hot tub. Breaky is complimentary. Decent selection,hot and cold items. Good coffee. Free all the time. Nice... More 

Was this review helpful? Yes 2
Cranston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I come to Niagara Falls at least 3 times a year to see my grandchildren and always stay at this hotel. Close to the Falls, without the traffic. Reasonably priced. Great people, knowledgeable, friendly, always helpful. Rooms are clean, pool is wonderful.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 1 week ago NEW

Booked two rooms and were very pleased with the overnight stay. It was a busy hotel but we were close to Niagara Falls Airport with free parking for vehicles No problems and we would definitely stay here again.

Review collected in partnership with Best Western

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Cambridge, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Stayed one night after a concert/shopping trip. For the price and location, the room was good quality. Would stay here again with no problem. Room was kept in good condition. Don't let the older look of the hotel scare you away. Very close to highway and plenty of shopping.

Review collected in partnership with Best Western

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Newington, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for two nights, April 11th and 12th. The room was clean and comfy. The pool was crisp and refreshing. The breakfast was very good consisted of pastries, fruit, yogurt, eggs, sausage, toast, cold and hot cereals and a make your own waffle station. Perfect for vacationers who want to save money and eliminate the cost of at least... More 

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Apsley
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Love staying at this property since we depart for Florida the next day and leave our car at the hotel. Great service, wonderful hot complimentary breakfast. Excellent proximity to airport. within walking distance.

Review collected in partnership with Best Western

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hartford, United States
1 review
3 of 5 stars Reviewed 1 week ago

ok hotel need some extra amenities like microwave. I liked the pool was a good size, was clean but had a lot of bleach. Location were perfect, close to everything, hotel was odor free which i liked it

Review collected in partnership with Best Western

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North Ridgeville, Ohio
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel was TERRIBLE. The male at the customer service desk was RUDE, argued with me that I didn't have a reservation, even though I booked it online OVER 3 weeks ago, he eventually found it and then made a RUDE comment about my last name. He also gave me a difficult time about using my free room voucher, because... More 

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! I again apologize, as I did in the email I sent to you earlier, regarding the issues you experienced during your stay. The offer for a discount towards your next stay is of course still available, if you would like to use it. Sincerely, Kristina Baird Front Office Manager More 

1 review
3 of 5 stars Reviewed 1 week ago

Honestly, this hotel would have easily gotten a 5 star review from my boyfriend and I but, it had this awfully weird smell to it! Literally gave us both migraines... we hoped it would have gone away or we would have at least gotten used to it but, here we are (yes, currently here) after 3 hours and it still... More 

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! I apologize that you felt there was a smell, I would have certainly welcomed any questions or concerns during your stay, I apologize for your aggravation! We hope that you will stay with us again Sincerely, Kristina Baird Front Office Manager More 

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