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BEST WESTERN Summit Inn

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9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
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BEST WESTERN Summit Inn
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692 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Castle Howard, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Room was very nice. Bathroom clean and water pressure was unbelievable. Would definitely stay here again. Breakfast was sufficient and our group was allowed to use dining room for various activities when they weren't serving breakfsst.

Was this review helpful? Yes
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel many times over the past years and it has been re-born with a (gasp!) elevator, remodeled exterior, etc. It is comfortable and reasonably priced. We were especially pleased with the current staff, which includes Flo and her assistant, Amy. With great humor, grace and charm, Flo made our stay more pleasant than usual. Bill... More 

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We always like to hear when our staff make someone's stay extra special and we hope that you will continue to stay with us in the future! Sincerely, Kristina Baird Front Office Manager More 

Bristol, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

The bathroom had a human urine odor coming out of it. We had to shut the bathroom door all night with the fan running to keep the smell out. The toilet didn't flush well, and the shower did not drain properly. The room itself appeared clean and fine aside from the odor.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

I apologize for the smell you encountered in your room! I have addressed the issue with the housekeeper who cleans that section. I hope that you will return in the future, as I would like to offer a discount off a future stay with us. Sincerely, Kristina Baird Front Office Manager More 

Grand Prairie, Texas, Usa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked 2 rooms at the Best Western Summit online because of the price. The pictures did not do it justice. The ladies at the front were very helpful and friendly upon arrival. When we got to the room, we were very pleased. Though slightly smaller than comparable hotels but not squished, this one was modernly decorated, clean, and comfortable.... More 

Was this review helpful? Yes 3
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird More 

Hanover Park, Illinois
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed one night at Best Western Summit Inn on 6/13 while we wanted to check out Niagara Falls on our way to Boston from Chicago. The hotel was great. Breakfast was great. Great front desk customer service-- a nice lady provided us a list of restaurants to check out nearby and told us one of her favorite places.. We... More 

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! Sincerely, Kristina Baird Front Office Manager More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Had 3 rooms for our family of 15. We stayed 2 nights. First night, the water pressure wasn't good in the shower. The second night, we found very large ants in the room. After the 3rd ant was found on the bed, we asked to move rooms. We moved at midnight and didn't get any kind of compensation. The tub... More 

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! Could you please email or call me so that we can rectify the issues you experienced? I apologize for your aggravation! Sincerely, Kristina Baird Front Office Manager More 

Holiday, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My kids and I drove from NYC to Niagara Falls that one day and I didn't mind the long drive. The hotel was easy to find and was the best hotel we have been in on our vacation. We love this hotel. I will definitely come back again and stay longer next time.

Was this review helpful? Yes 2
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More 

Chicago, Illinois
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel seemed OK at first. I stay at a lot of Best Westerns. Obviously, I like them. I understand they are independently owned and every once and a while you get one like this. The rooms are very small and 2 of the lamps did not work. Bed was quite uncomfortable but not as bad as the chair. Front... More 

Was this review helpful? Yes 1
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

I apologize that there was a misunderstanding about breakfast times. We have always closed our breakfast at 10:30 and I am unsure why one of our staff would tell you otherwise. I will address this issue. Regarding the lamps in your room, they are operated by the lightswitch by the door. We investigated the room you occupied to make sure... More 

New Castle, Delaware
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After 5 hours of a long night travel towards niagara falls we reserved two rooms within two hours of arrival. We arrived past midnight. The rooms were clean. We slept so comfortably, we almost missed the nice hot breakfast in the dinning room. The hotel is about 20 min. Away from the falls. I highly recommend it.

Was this review helpful? Yes 2
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your kind review! We hope to see you again in the future. Sincerely, Kristina Baird Front Office Manager More 

Gloucester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our family gathered in Niagara Falls for a memorial service. This place worked very well. The double rooms were comfortable, and the suite was extraordinary with a king bed and two queens. Very large, overlooking the pool. Three adults and three kids slept comfortably there until the air conditioner broke. Fortunately, the staff was very responsive, and it was fixed... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again! I apologize again for the Air Conditioner stopping. I am glad that our maintenance team was able to fix it for you. Sincerely, Kristina Baird Front Office Manager More 

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