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All 48 Niagara Falls hotels

BEST WESTERN Summit Inn

2.0 of 5 Hotel   |   9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
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Ranked #4 of 48 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
OliverandLisa Park Rapids, Minnesota
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537 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Park Rapids, Minnesota
Top Contributor
78 reviews 78 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

Close enough to The Falls but in a very congested area. Still, it was quiet, comfortable, and had a very good breakfast. The young lady at the front desk gave us good directions to get up to Lake Onterio so we could go wading, even though she thought it was 'too cold'..!

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HAMILTON
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

FAN/AC didn't work properly, and wouldn't stay on in the room. Night Staff threatened kids, and to kick all the parents out because kids were playing ministicks, in an area away from people. Staff also said the kids knocked down other patrons when the kids stopped playing when there were other people around. Staff lie and threaten patrons, Staff also... More

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

The entire team was going to be asked to leave because of the noise level that was being created by parents not properly minding their children. We asked repeatedly for the parents to handle their children and that request was not granted. Clearly your team thinks that it is okay to ruin other people's stay in a hotel, who are... More

Honolulu, Hawaii
Top Contributor
53 reviews 53 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is located about 15 minutes from Niagara Falls and about 5 minutes from Fashion Outlets of Niagara Falls. Theres Walgreens, Target, Wal-mart, and numerous fast food/restaurants nearby. The hotel staff are very friendly and helpful. I especially liked that housekeeping left a set of fresh towels hanging on my door when I requested not to be disturbed; that... More

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your thorough review! We always appreciate when a guest takes the time to let us know the things they did, and did not like about their stay. I apologize for the things you did not care for during your stay, and most certainly apologize for the children running up and down the halls. That was... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything was very satisfactory. The hotel was very clean and comfortable. The staff was very friendly and helpful with area information. Breakfast was good, pretty standard. The only thing it needed was a hot tub/sauna by the pool.

Review collected in partnership with Best Western

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you very much for your kind review! Sincerely, Kristina Baird Front Office Manager More

Jefferson, GA, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Outside noises (from hallway and parking lot) easily drifted into our room causing us not to get much sleep. When asked about getting information on setting up a tour of Niagra Falls the clerk not only refused to provide such information but did so in a way I felt rebuffed. No staff was supervising the breakfast dinning area as I... More

Review collected in partnership with Best Western

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you very much for your review! I apologize that you found your stay noisy. Unfortunately some people don't respect the fact that there are others around them, if we are made aware of an issue we would of course try and ask them to please keep it quieter out of respect to others. I apologize for your inconvenience. I... More

TLV
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In general it was fine, clean and comfortable rooms, clean bed sheets, regular breakfast. The WiFi is ok , the distance to the falls is about 15 min of driving, there is also an outlet shopping center near by. Easy to fing by using Google maps / waze The price was a bit high in my opinion , if it... More

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! Sincerely, Kristina Baird Front Office Manager More

Baltimore, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Would never stay here again or recommend it to anyone! The hotel is located directly under an active military runway. The mattresses are rock hard, no water pressure in the shower and the free breakfast, lol, I wouldn't even feed it to my dog, let alone humans.

Review collected in partnership with Best Western

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Being in front of an airbase and airport does unfortunately have some repercussions, such as slight noise in the early evening. Fortunately that same airbase was able to bring fire foam to a recent factory fire and saved many houses and other businesses from burning down recently. We consider ourselves lucky to be near people who are always willing to... More

carleton place
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an average hotel that is showing some wear and tear. For the price, it was adequate.We were on the main floor, very near to the pool. I liked that we were able to park our car quite close to our room, so we could see it at any time.

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you very much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More

potsdam, United States
1 review
5 of 5 stars Reviewed 1 week ago

no complaints with this hotel.clean ,comfortable rooms continental breakfast had a lot of choices and everything tasted great.highly recommend this hotel.10 minutes to Niagara falls made it very convenient.

Review collected in partnership with Best Western

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you very much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More

smethport, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room was very comfortable and was priced at a very good bargain!My little great nephew loved the little game room and the pool.The breakfast saved us alittle money so we could do some more sight seeing.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you very much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More

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Additional Information about BEST WESTERN Summit Inn

Address: 9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Summit Inn 2*
Number of rooms: 88
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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