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BEST WESTERN Summit Inn

Certificate of Excellence
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9500 Niagara Falls Boulevard, Niagara Falls, NY 14304-4909
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BEST WESTERN Summit Inn
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BEST WESTERN Summit Inn
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668 reviews from our community

Traveler rating
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    95
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307
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Was originally intended to stay for a night but later extended by one more night. Had to pay more for the second night as it was a weekend. I wish it was less expensive. 1. The hotel lobby and the room was clean. 2. Breakfast was Excellent. 3. The staff were friendly and helpful especially the ladies at the reception.... More 

Review collected in partnership with Best Western

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NY, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

We were worried by the line of motels before getting to this Best Western, and the lobby decor did not help. But the rooms were well designed, clean and free of any odors. Pool was large, but there was poop in the bottom the day we were there. Slight inconvenience that we had to get towels from the reception area,... More 

Review collected in partnership with Best Western

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NY, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

This property turned out to be a pleasant surprise,met all our expectations,staying in Best Western for the first time, this property has a pool,is very close to all amenities and is very clean and neat.

Review collected in partnership with Best Western

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! We hope to see you again soon! Sincerely, Kristina Baird Front Office Manager More 

2 reviews
4 of 5 stars Reviewed 1 week ago

As we drove down the road toward the hotel we were afraid. The hotels and businesses got worse the closer we got to the hotel. We were prepared to lose our deposit and look elsewhere. All the hotels and buildings next door and across the street were out of business. The hotel was clean and secure, and we felt comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you for your review! I know that the area is a bit dismaying but the neighborhoods right off the main street here are actually very nice. Hopefully some of those businesses will spiff themselves up a bit! Sincerely, Kristina Baird Front Office Manager More 

Rochester, New York, Usa
Top Contributor
67 reviews 67 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My son was graduating nearby and we need a place to stay. The place was good. The price was reasonable. The whole area in Niagara is very pricey and I am glad I got somewhat reasonable price. It was not easy to find a good one with the price. This Best Western almost met my criteria. The location was ok.... More 

Was this review helpful? Yes 1
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! Please congratulate your son on his graduation! Kristina Baird Front Office Manager More 

Boynton Beach, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Better than expected for a Best Western. Well renovated and maintained. The lobby should be renovated to reflect the renovation done in this hotel. The maid service was very attentive to our needs. Breakfast basic of good quality but very well supplied.

Review collected in partnership with Best Western

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BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More 

Hamilton, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 1 night while shopping and attending an event on Grand Island. Hotel was very clean, beds were comfortable and free wifi and breakfast! Price point was perfect. The pool was very clean and warm. Conveniently located near fashion outlets and just a short distance away to Walden galleria mall. Great basic hotel. Good value.

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More 

Hartford, Connecticut
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 days while visiting Niagara Falls. I was very pleased from check in to check out. Everyone was very friendly, front desk and staff. The breakfast was good. Room was clean. Bed was extra comfy!

Was this review helpful? Yes 3
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More 

Southampton, PA, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This was the motel suggested by AAA nearest to Ft. Niagara and they will be hearing about the 3 stars they gave it. The personnel at check in were uninterested, the walk to the room was forever, our key wouldn't work to use the back door and the hall smelled like cat urine.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! I apologize for the aggravation you experienced while you were here. I would like to discuss this further, would you mind contacting me at the property? We hope to see you again. Sincerely, Kristina Baird Front Office Manager More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for our one night shopping trip in Niagara. The room was clean enough and newly renovated. The continental breakfast was decent - there was variety. The hotel staff was friendly. It wasn't in the nicest area but the whole area in general is a bit "sketchy" so I would consider it the nicest building around.

Was this review helpful? Yes 1
BWSummitInnMgr, Front Office Manager at BEST WESTERN Summit Inn, responded to this review

Thank you so much for your review! We hope to see you again. Sincerely, Kristina Baird Front Office Manager More 

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