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Four Points by Sheraton Niagara Falls

7001 Buffalo Avenue, Niagara Falls, NY 14304
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Four Points by Sheraton Niagara Falls
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Four Points by Sheraton Niagara Falls
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412 reviews from our community

Traveler rating
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    62
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169
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22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We had our small dog w us as we travel across country with a 12 foot enclosed trailer. there was room to park the trailer and the dog was welcomed . wonderful rooms with wonderful room service thank you so much.

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2 reviews
2 of 5 stars Reviewed 1 week ago

This is not a great place to stay if you're in Niagara New York. The pros: front desk staff were friendly and the restaurant was nice. Cons: bed was super uncomfortable pillows were like paper. Housekeeping didn't clean the room they just made up my bed and replaced the towels. My room had a funny smell like mildew and the... More 

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Waterford, New York, United States
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed to spend a couple of nights at Niagara Falls on business and stayed at this hotel. Hotel is easy to find a few minutes from the main tourist area of Niagara Falls. The staff are very friendly. I was able to obtain a high floor room over looking the beautiful Niagara River. Awesome! The room itself was clean and... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear William, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you liked the view and that our team made your stay that much more enjoyable. Overall we are glad to hear that your... More 

Hyattsville, Maryland
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is great!!!! Don't let the rundown town of Niagara fool you. Once you enter this hotel ur spirits will be instantly lifted. They have fresh baked cookies at the check-in desk. The staff is incredibly helpful and friendly. The rooms are clean. We stayed in a riverfront suite. The view is refreshing, and the jacuzzi tub was big... More 

Was this review helpful? Yes 4
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mark, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed the free cookies at our front desk (hopefully not TOO many!) and that your room amenities made your stay that much... More 

Naples, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a great time. We only stayed one night and spent most of it in the bar. The bartender Marc was very amusing and quite comical with his points of view. Great hotel for family gatherings, view of the river was lovely and relatively close to the casino. Great breakfast buffet very reasonably priced.

Was this review helpful? Yes 2
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Maryann, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were entertained, and happy during their stay. We are glad to hear you enjoyed the view, and that our staff made your stay that much more special. We will certainly pass along the positive feedback... More 

Erie
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2015

I enjoyed my stay at Four Points, I work within starwood properties and I think this hotel and the staff that service it were exceptional. The front desk staff were accommodating and even asked as I walked by "how I enjoyed my room", which I thought was really great. The front desk staff encouraged my boyfriend and I to get... More 

Was this review helpful? Yes 4
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear leahmine, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed your trip to Ellicottville, and that our staff made your stay that much more special. Overall we are glad to hear... More 

Owen Sound, Canada
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

We stayed here for only one night to break up our drive down through the U.S. We arrived a bit before check in but we're checked in right away. We were hoping for a river view, but only got a city view room. Granted we didn't ask for a certain type of room as we were only there for one... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear heatherall, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed the view, and that our staff made your stay that much more special. Overall we are glad to hear that your... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 6, 2015

My husband and I were driving a distance to visit family and had to make an unexpected stop for the night due to the weather. We found the Four Points on a booking website and saw that rooms were still available which was a relief since it was 11 pm on a holiday weekend. When we arrived I was quite... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Fancypants2727, Thank you for your recent stay with us, and for taking the time to leave your review. We always strive to make our guests comfortable and happy during their stay. We are glad to hear that our staff made your stay that much more special, and will certainly pass along the compliments. We are happy to hear that... More 

Wilmington, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

The Sheraton Four Star in Niagra Falls New York is the hotel to stay in when you visit the Falls!!!! It is so easy to get to. Don't be fooled by the outside, the inside is great. Make sure you get a room on the water side you won't be disappointed . The staff is what this hotel is all... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Lduncan4292, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed your meal in our restaurant, and that our staff made your stay that much more special. We are glad to hear... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2015

Came for a mid-week stay. The price was very reasonable. We are SPG members and upon check-in we were upgraded to a king suite with river views. The staff at the front desk were very helpful and friendly. Our 5 yr old was impressed with the bathroom-picture window overlooking the river and a huge walkin shower and whirlpool tub. The... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Isegrich, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed the view, and that your son so appreciated the natural beauty of the Niagara River. Overall we are glad to hear... More 

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