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Four Points by Sheraton Niagara Falls

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7001 Buffalo Avenue, Niagara Falls, NY 14304
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Four Points by Sheraton Niagara Falls
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Four Points by Sheraton Niagara Falls
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397 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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Erie, Pennsylvania
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night at the Four Points by Sheraton, Niagara Falls, NY. It was an overnight get away to see the falls and do some sightseeing. The fact that the hotel had some rooms that had a jacuzzi and river view, led to my decision to book at this hotel. Overall, we were pleased with our stay. We had... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Tiffany, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We apologize for disappointing you on the coffee, and assure you it is not typically an issue. We take feedback like yours seriously, and will continue to do... More 

Toronto, Canada
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed there a couple of times and had good visits. The building was a little old, but the staff were great. They have since renovated and now the building looks as good as the staff perform. We went in mid February for my wife's 55th birthday. They were very busy with a high school cheerleaders competition. We are... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Chuck, Thank you for your recent patronage, and for leaving us your feedback! We are always happy to host our Rewards Club Members. We are so glad to hear that we exceeded your expectations, and hope to see you again soon! Best, Sophie H Guest Relations Four Points by Sheraton Niagara Falls More 

Pittsburgh, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is my first time writing a review but I was so upset – I had to write this. I would never recommend this hotel…This hotel gives 4 points a bad name…..We booked a trip the first weekend in March 2015 to visit Niagara Falls. We booked two rooms for 6 family members. We drove 6 hours on Saturday. We... More 

Was this review helpful? Yes 5
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Erica, Thank you very much for your recent stay with us. We are deeply sorry that we fell below your expectations. Our hotel is very proud of its level of service and quality of its product, and for this reason your comments are concerning -- and will certainly be looked into. We’d like to have the opportunity to serve... More 

Rochester, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed the weekend for romantic get-away. Came on a busy weekend, my booking got messed up. Had planned for jacuzzi suite with Niagara river view. It didn't happen, I was a little disappointed. The front customer service rep was very friendly, and gave us complimentary meal (for 2) at the Italian restaurant within the hotel. The restaurant was lovely, food... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear PSalcido, Thank you for your recent patronage, and for leaving your review! We sincerely apologize on the booking mix-up. Our river view suites do book quickly, so we always encourage our guests to try and reserve any upgrades as early as possible. We are so glad to hear that despite the mix-up you and your special someone had a... More 

Georgetown, Canada
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a night and loved it. Staff was amazing and so friendly and fast. Gave us 2 free glasses of wine for my birthday. Room had a great view was very clean and updated. Restaurant was great for breakfast as well. All staff at this hotel are so so nice. I also loved that it was so close... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear JenandSc0tt, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, and that our team made your birthday that much more special. We hope to see you again soon, should your travels return you to the area for more shopping! Sophie H... More 

NEW JERSEY
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel the last weekend in February for a Hockey Tournament. The hotel was a great place to stay as the staff were friendly and all of the areas in the hotel were very clean. They had a huge room where the indoor pool is and the team was able to hang out in there after the... More 

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear MOMOF2PRINCES, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, we love to hear feedback from our hockey guests. We hope to see you again soon, should your travels return you to the area. Sophie H Guest Relations Four Points by... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 17, 2015

The Four Points by Sheraton Niagara Fall is a Nice, very clean, family friendly hotel with nice views of the Niagara River. It is by my parents house, so we stay here with the kids when we visit from Boston area at least 2x a year. We have probably stayed here 10 times over last 3 years. Pros: This is... More 

Was this review helpful? Yes 6
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Kenneth, Thank you very much for your recent stay with us, we are always glad to see familiar faces! We are happy to hear that your experience here was enjoyable. We hope to see you again soon, when your travels return you to the area. Sophie H Guest Relations Four Points by Sheraton Niagara Falls More 

Toronto
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2015

We have stayed here at least 5 times already. Each time we go it gets better and better. The staff are friendly. We arrived early, and the room was ready in less than 1 hr. I told them we would be arriving early. Coupons were given right away at front desk. Ask for upgrades. For a minimal amount, this is... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear michaeljackson50, Thank you for your most recent stay with us, and for taking the time to leave us your feedback. We are always happy to see familiar faces! We are glad to hear your experience with us was positive, and that our staff made your stay that much more enjoyable. With regards to donations, our hotel is happy to... More 

STRATFORD
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 26, 2015

Our Minor Peewee hockey team stayed here for a hockey tournament in January 2015. The hotel is perfect for sports teams. There is a huge area beside the pool where our boys played mini-sticks and football. The staff was very accommodating in all ways.

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mo16830, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, we love to hear feedback from our hockey guests. We hope to see you again soon, should your travels return you to the area. Sophie H Guest Relations Four Points by... More 

Livonia, Michigan
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2015

We stayed at the Four Points with our hockey team and were impressed with the level of service. The hotel staff was friendly and very tolerant with a few groups of teenagers. The hotel was clean and was a good value. Our room had a curry smell that the staff tried hard to get rid of but were never really... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear scott, Thank you very much for your recent stay with us, and for leaving us your feedback! We are happy to hear that your experience here was enjoyable, we are always glad to hear feedback from our hockey guests! We hope to see you again soon, should your travels return you to the area. Sophie H Guest Relations Four... More 

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