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All 48 Niagara Falls hotels

Four Points by Sheraton Niagara Falls

3.0 of 5 Hotel   |   7001 Buffalo Avenue, Niagara Falls, NY 14304
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Ranked #6 of 48 hotels in Niagara Falls
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
ChristineKin Hamilton, Canada
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309 people have reviewed this hotel

Traveler rating
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128
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Hamilton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I had a great experience at this hotel. I bought a Living Social deal, and there were no issues handling it. The restaurant was great, the view was awesome, and the pool was wonderful! Would absolutely recommend.

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Bad Rappenau, Germany
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel from Friday to Monday for visiting the falls and the power plant. The hotel is in very good shape, rooms are clean and beds are comfy. The outlook on the Niagara river side is nice with a big baby blue bridge. We can really recommend the restaurant located in the hotel. The Italian cuisine is... More

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Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to write a review, we are so happy you enjoyed the hotel and restaurant! We hope to see you again this summer so you can enjoy Bella Vista’s menu and live music on our riverfront patio. More

Hamilton, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed over night at the Four Points by Sheridan on Sunday for a shopping trip. It was a beautiful hotel with very clean rooms and helpful staff. Although the area was a bit sketchy, the location was perfect as we were going to both the Fashion Outlets and Walden Galleria. The only downside to this hotel was the ability... More

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Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review

We are happy you enjoyed your stay with us! Our close proximity to the Fashion Outlets makes our hotel the perfect destination for shoppers. Next time you stay with us please let us know any kind of room type or location preference you have, as we try our best to grant all guest requests. See you next time! More

Ajax, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here on 21 March 2014. I actually used to think this hotel was great. On the surface, it looks great. The walls are a bit thin but that is not a big deal for me. The bed and the room appears very clean. A couple days after I got home I noticed I had bed bug bites all... More

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Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review

We are very concerned to hear of your recent experience. Over the past few years, many hotels have wrestled with reports of unwanted visitors, but we have been very fortunate to avoid such problems. This is due in large part to extensive training provided to our staff, a thorough inspection process, and our partnership with a licensed extermination service. We... More

Toronto, Ontario, Canada
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location: Neighborhood was run down and not what we are used to AT ALL. Felt a little sketchy and the hotel was the only building that was okay looking. Location though was not bad for where we wanted to go (walden galleria, DT buffalo, the outlets) Rooms: Our room was ALOT better than I had expected. My bf recently became... More

Was this review helpful? Yes 1
Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thanks for the great feedback, and congratulations on becoming one of our elite Gold members! We hope that you will return soon to enjoy more of the wonderful benefits that the Starwood Preferred Guest program can unlock here at the Four Points Niagara Falls! More

Brunswick, Maine
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

As usual, it's a few employees that can make or break the stay. I'd like to give a shout out to the lady who has the same purse I do (don't know her name), Coren, Elena, and Ryan. And the housekeeping staff was always friendly. The management leaves a lot to be desired, as does the typical clientele. They made... More

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Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thanks for the shout out! We totally agree about the impact that each of our staff can make, and we love when we make a great impression. Coren, Elena, Ryan, and the whole Four Points team will be anxiously waiting for your next visit! More

Assisi, Italy
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 14, 2014

A long way from the action in a dodgy looking neighbourhood but you do get nice river views, great modern rooms, great service and a decent restaurant and bar. Special mention to Jake for his excellent table service. WiFi works great. Average breakfasts. Helpful front desk.

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Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review

We are pleased to hear you had a great visit to Niagara Falls. I will be sure to tell Jake that you enjoyed his service. We hope to see you again! More

Youngstown, Ohio
Contributor
19 reviews 19 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 14, 2014

Decided on a whim to travel to Niagara Falls in the winter to see if the falls were actually frozen (partially) they were beautiful. Plus there were no crowds which was an added bonus. Found the Four Points Sheraton and loved it. It has a wonderful restaurant overlooking the Niagara River. The Geese were out in full force (I think... More

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Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for your time and great review! Although it was a cold winter for us, our guests (and our staff!) had the luxury of staying nice and warm in our restaurant and guest rooms while looking at the gorgeous views of the frozen Niagara River! Please visit us again this summer so you can enjoy our outdoor patio with... More

Barrie, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 10, 2014

Stayed a Sunday night in January. Perhaps not high time but paid $85.00 or so. Included a free breakfast. Clean quality room. Far exceeded my expectations. Restaurant on site was clean with good food. An expanded menu would serve them well. Breakfast was a little oily than the health aware would prefer however it didn't affect my thoughts on what... More

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Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for your feedback! Many of our guests are excited to hear that Bella Vista has a new menu coming soon. We hope that you will stay with us again and see what our new menu has to offer! More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2014

My wife and I booked a Sunday evening stay at the Four Points through Groupon. As usual, the staff was friendly and very professional and our room was great with a view of the river. We love coming here in the winter just to get away and the hotel never disappoints. And we always have one dinner at the Bella... More

Was this review helpful? Yes
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review

We truly appreciate your repeat business! Please come back this summer so you can enjoy Bella Vista’s new menu on our beautiful riverfront patio! More

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Additional Information about Four Points by Sheraton Niagara Falls

Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Four Points By Sheraton Niagara Falls Hotel
Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Niagara Falls
#6 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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