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All 50 Niagara Falls hotels

Four Points by Sheraton Niagara Falls

3.0 of 5 Hotel   |   7001 Buffalo Avenue, Niagara Falls, NY 14304
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Ranked #9 of 50 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Prasun M Philadelphia, Pennsylvania
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368 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed for two nights and the experience was wow. Steve at front desk offered us king-bed room facing the river at the same price and also helped us with the sightseeing details.Though its not close to falls, but being on a riverfront makes up for it. The neighborhood is quite but the hotel itself is quite lively. Rooms were... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I had to take a trip to Niagara NY for a funeral and this tripped being unplanned, I didn't know much about the area. I had the pleasure of speaking to Jeff who made my uncertainty a much more comfortable experience. I would highly recommend this hotel as all of the staff was was friendly and extremely helpful. It was... More

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Layna910, We are sorry to hear that the circumstances of your recent trip to Niagara Falls were unpleasant. We pride ourselves on our customer service, and are glad to hear that our staff was able to make your stay comfortable during this time. We look forward to seeing you again, should you return to the area under happier travel... More

Bangalore, India
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed there during the labor day weekend.. This hotel is SPG cat 2, so got it for pretty decent points.. The hotel is right next to the Niagara river but we didn't even realize it till we went for the breakfast! The hotel offers a good breakfast spread and the riverside setting of the restaurant adds to the pleasure. Rooms... More

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear cashish11, Thank you so much for your recent stay with us, and for leaving us your feedback! We are always happy to serve our Starwood Preferred Guests. We are happy to hear that our location was a pleasant surprise, and that you weren't terribly inconvenienced by holiday weekend restrictions on room upgrades. We look forward to having you again,... More

Senior Contributor
26 reviews 26 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean, staff great. Location was nice, however, you should know they are doing construction on buffao street and the exit is closed. If you have plans to stay you will need to go to the next exit up niagra falls blvd and make a right turn on 72nd street all the way down to buffalo and make... More

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Robin, Thank you so much for your review! We pride ourselves on our customer service, and are so happy to hear that we met your expectations during your stay. We're glad to hear that the construction in the area did not cause you a major inconvenience. We hope to have you back soon, should your business travels bring you... More

Manchester, New Hampshire
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A great clean and current property with tremendous staff-highly motivated despite customer challenges and even helpful when I roll in at midnight with a broke rental car! Got me on my way without hitch and headed in the right direction--the solid nights sleep was welcome as well.

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear anton_new_england, Thank you so much for your review! We pride ourselves on our customer service, and are so happy to hear that we met your expectations during your stay. We're glad to hear you took advantage of everything Four Points by Sheraton Niagara Falls had to offer. We hope to have you back soon, should your business travels bring... More

Titusville, Florida, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I had a great Groupin deal, that included an appetizer and a bottle of wine with a diner for two! The appetizer were very nicele portioned. The meals at the restaurant were bery good and at a good value! Considering that we were there in between blizzards, it was very convinient not having to go finding restautants outside! The location... More

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Livia, Thank you so much for your review! We pride ourselves on our customer service, and are so happy to hear that we met your expectations during your stay. We're glad to hear you took advantage of everything Four Points by Sheraton Niagara Falls had to offer. We hope to have you back soon (when it's much warmer!), should... More

Brooklyn, New York, United States
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 19, 2014

We drove down here from NYC to watch the Lions play the Bills in pre-season, and for die hard Lions fan oh what a game it was 23-0. The hotel is about a 30 minute drive from the stadium and about 15 minutes from Canada. It is a very convenient location, parking is free and even when its packed you... More

Was this review helpful? Yes 2
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Renat, Thank you so much for your review! We pride ourselves on our customer service, and are so happy to hear that we met your expectations during your stay. We're glad to hear you took advantage of everything Four Points by Sheraton Niagara Falls had to offer. We hope to have you back soon, should your travels bring you... More

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 15, 2014 via mobile

Check in staff was friendly and I liked the free parking. Rooms are beginning to show their age and the pillows are musty and deflated. Very thin walls - I can hear every play of Monday night football and the conversation from next door. Was happy to see the bedside outlets but was then afraid to touch them - filthy... More

Was this review helpful? Yes 1
Lindsay D, Public Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

MrsJPWinter, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short when it came to your comfort in one of... More

San Marcos, California
Top Contributor
66 reviews 66 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 13, 2014

We stayed only one night at this hotel on a trip to the falls and then on to the Finger Lakes. Sure wish our other hotel was as nice as this one. The room was clean, the beds are great at Four Points, and the breakfast is definitely full of choices. The location here in Niagara is so serene, especially... More

Was this review helpful? Yes
Lindsay D, Public Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear ntflady, Thank you for the great review! We are glad that you enjoyed your stay and hope to see you again very soon, should your travels bring you back to the area. Four Points by Sheraton Niagara Falls More

Harrisburg, PA
Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 12, 2014 via mobile

The hotel is away from "downtown" Niagara Falls, however it is very convenient and easy to get to. The free parking is a bonus. We stayed Ina hotel suite on the first floor which was clean and fresh. Our grandparents stayed down the hall in an accessible room which was very helpful for them. We found the staff to be... More

Was this review helpful? Yes
Lindsay D, Public Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear JMiller19, Thank you for the great review! Our team is always happy to hear they've succeeded in meeting the needs of our guests. We are glad that you enjoyed your stay and hope to see you again very soon, should your travels bring you back to the area. Four Points by Sheraton Niagara Falls More

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Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 141
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Also Known As:
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
4 Points By Sheraton Niagara Falls

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