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Four Points by Sheraton Niagara Falls

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7001 Buffalo Avenue, Niagara Falls, NY 14304
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Four Points by Sheraton Niagara Falls
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Four Points by Sheraton Niagara Falls
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hyattsville, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is great!!!! Don't let the rundown town of Niagara fool you. Once you enter this hotel ur spirits will be instantly lifted. They have fresh baked cookies at the check-in desk. The staff is incredibly helpful and friendly. The rooms are clean. We stayed in a riverfront suite. The view is refreshing, and the jacuzzi tub was big... More 

Was this review helpful? Yes 1
Naples, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a great time. We only stayed one night and spent most of it in the bar. The bartender Marc was very amusing and quite comical with his points of view. Great hotel for family gatherings, view of the river was lovely and relatively close to the casino. Great breakfast buffet very reasonably priced.

Was this review helpful? Yes 1
Erie
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at Four Points, I work within starwood properties and I think this hotel and the staff that service it were exceptional. The front desk staff were accommodating and even asked as I walked by "how I enjoyed my room", which I thought was really great. The front desk staff encouraged my boyfriend and I to get... More 

Was this review helpful? Yes 3
Owen Sound, Canada
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for only one night to break up our drive down through the U.S. We arrived a bit before check in but we're checked in right away. We were hoping for a river view, but only got a city view room. Granted we didn't ask for a certain type of room as we were only there for one... More 

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear heatherall, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed the view, and that our staff made your stay that much more special. Overall we are glad to hear that your... More 

Toronto, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I were driving a distance to visit family and had to make an unexpected stop for the night due to the weather. We found the Four Points on a booking website and saw that rooms were still available which was a relief since it was 11 pm on a holiday weekend. When we arrived I was quite... More 

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Fancypants2727, Thank you for your recent stay with us, and for taking the time to leave your review. We always strive to make our guests comfortable and happy during their stay. We are glad to hear that our staff made your stay that much more special, and will certainly pass along the compliments. We are happy to hear that... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

The Sheraton Four Star in Niagra Falls New York is the hotel to stay in when you visit the Falls!!!! It is so easy to get to. Don't be fooled by the outside, the inside is great. Make sure you get a room on the water side you won't be disappointed . The staff is what this hotel is all... More 

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Lduncan4292, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed your meal in our restaurant, and that our staff made your stay that much more special. We are glad to hear... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

Came for a mid-week stay. The price was very reasonable. We are SPG members and upon check-in we were upgraded to a king suite with river views. The staff at the front desk were very helpful and friendly. Our 5 yr old was impressed with the bathroom-picture window overlooking the river and a huge walkin shower and whirlpool tub. The... More 

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Albany, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

My Husband and I stayed here in February for a weekend getaway. We enjoyed ourselves and had some small issues that I took care of myself rather than alerting hotel staff. The overall state of the room was clean however upon inspection of the bathtub I noticed some hairs I cleaned it out myself. The staff was friendly and enjoyable.... More 

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Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Jazzikai, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We apologize for the issues with your room, but we're glad to know our team did their best to accommodate your travel plans. Overall we are glad to... More 

Toronto Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very friendly and accomodating staff members. Good breakfast (even about 1/2 hour before closing) Good choice & variety. Parking lot could be laid out better - dead ends on a couple rows, meaning you either have to turn around or back out if there are no spots Only other downfall is if you're close to the ice machine, be prepared... More 

Was this review helpful? Yes 1
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear joshcna, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests were comfortable and happy during their stay. We are glad to hear you enjoyed breakfast, and that our staff made your stay that much more special. Overall we are glad to hear that your time... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

Went for work and had to be there for two nights. Felt like it was a vacation ... other than the "having to work" part! Staff was great, friendly, funny! Room service was great - guaranteed in thirty minutes or it was free. Salads so fresh and the cheese cake! Yummy! I'd come back!

Was this review helpful? Yes
Sophie H, Guest Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Robin, Thank you for your recent stay with us, and for leaving us your feedback! We are always happy to hear that our guests traveling for business were comfortable and happy during their stay. We are so glad to hear you enjoyed your room service, and that our green program was something you chose to take advantage of while... More 

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