We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Giacomo

Certificate of Excellence
3.0 of 5
Hotel website
222 First Street, Niagara Falls, NY 14303
The Giacomo
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #3 of 51 Hotels in Niagara Falls
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
danro98 Milan, Ohio
Add Photo Write a Review

528 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    330
    124
    45
    12
    17
See reviews for
108
300
7
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (528)
  • Mar-May only
    (137)
  • Jun-Aug only
    (171)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (107)
All months
Milan, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

All the provided services were outstanding.The valet parking was very nice and I was pleasantly surprised by the hotel room:modernly decorated and very, very clean. The morning hot breakfast was extraordinary. The people working at the hotel were very courteous and happy to help with any questions. It was a great stay. we liked hotel being located in the middle... More 

Was this review helpful? Yes
Buffalo, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is very luxurious and well maintained. The outside gives off the appearance of being a regular apartment building, however the inside is quite nice and the fresh baked cookies left out for guests was one of my favorite parts. It was also nice being within walking distance of one of the seven natural wonders of the world. The... More 

Was this review helpful? Yes
Doug U, General Manager at The Giacomo, responded to this review

It is always rewarding when we make our guests happy and help make their stay in Niagara Falls enjoyable. Our location is perfect for exploring the Falls. Our nightly cookies are a guest favorite. I will be sharing your review with Veronica, she will be delighted that she made an impression on you. We appreciate you staying with us at... More 

Top Contributor
59 reviews 59 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

this property is not what it look like. From outside you have this impression of a block of appartement but a few level are hotels. The rooms are very nice and the design is art deco, bathrooms are big and breezy, bedding is very confortable. Wifi is free. The breakfast in the morning is in a big room and you... More 

Was this review helpful? Yes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent stay at the Giacomo. We appreciate your business and for taking the time to post a review. We value all guest feedback and use it to improve the service and amenities we provide all of our guests. I am happy you found many things to enjoy about your stay, and we hope you consider staying... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked our stay at The Giacomo last minute when my passport didn't arrive in time for us to check in to our Canadian hotel. We wanted a jacuzzi tub and a nice romantic extended weekend. We did get that, even though (perhaps even because) it was "off season." Staff was welcoming and helpful. There's so much (including the falls)... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for spending your anniversary at the Giacomo. We appreciate you taking the time to post a review. Our location is very convenient to visiting the many sights Niagara has to offer. The view from the top of the building is outstanding. I will be talking with our head of maintenance to investigate the issues you had with the... More 

1 review
4 of 5 stars Reviewed 1 week ago

My husband and I recently stayed here on an unexpected trip June 16th - 20th. I must say all of the folks here are very helpful and kind! While the building is very old, (we discovered when there was loud banging one morning) that they are doing some remodeling of some of the rooms. BUT, the front desk right away... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to write a review of your recent stay. We are in the process of replacing the carpeting throughout the hotel and I am sorry for any inconvenience. Our staff strives at all times to provide exceptional service to all of our guest. We all really enjoy helping people have a great time during their... More 

Media, Pennsylvania
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to Niagara Falls a couple times a year and for the first time stayed at the tall, interesting building I pass every time I visit. What a great experience! From the moment I checked in I felt so welcome and comfortable. I stayed with my niece for one night in their "Standard Room" and she loved it. The... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo. It was nice of you to post such a positive review. Our building is quite distinctive and draws your attention when you are in Niagara Falls. I am glad you enjoyed your stay. The Sky View Lounge is an awesome spot to watch the fireworks over the Falls every Friday and Sunday. We... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked a Father's Day weekend to Niagara Falls it was really hard to find a two bedroom suite. Typed in 2 bedroom suite and found The Giacomo. I made the phone call Thursday and the Wonderful ladies set up everything for us (the all-american travelers experience). They made sure all our accommodations were met. They even made wonderful goodie bags... More 

Was this review helpful? Yes 2
Doug U, General Manager at The Giacomo, responded to this review

What a nice review, thank you. We are so pleased we could play a role in your weekend away. Our suites are fantastic for a family and it is great that you were able to experience many of the services and amenities we provide. I will be sure to share your comments with the staff. We hope you consider staying... More 

Wixom, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

I can't say enough about our recent stay at The Giacomo. From the moment we drove up to the front door and until we left, the service was the best we have ever experienced. We travel frequently and found this hotel to be extraordinary! They even bring warm cookies to your door in the evening....WOW! My husband had major surgery... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

It is gratifying to hear such positive remarks about our hotel. We thank you for choosing to stay at the Giacomo, and we really appreciate your nice review. Our nightly cookies are very popular with our guests and our location is right at the center of all the Falls based attractions. It was our pleasure having you as a guest... More 

1 review
5 of 5 stars Reviewed 1 week ago

The accommodations at the Giacomo were excellent. The room was spacious and very clean. What separates the Giacomo from the rest was the staff. Everyone who worked at the hotel were pleasant and went out of their way to assist us in any way possible. I would recommend the Giacomo to anyone staying around the Niagara Falls area.

Was this review helpful? Yes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting such a nice review. I am delighted you found our accommodations excellent. Our staff do truly care about our guests experience and always try to exceed their expectations. Thank you for your recommendation, and we look forward to seeing you again in the future. More 

Mount Laurel
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The room set up was below average. The valet parking which was not mentioned during the booking process, it only says free parking. I do not like valet parking The room and service for the cost of the room were extremely below average. Actually, I found three dead insects in my room and reported that in the morning when I... More 

Was this review helpful? Yes 2
Doug U, General Manager at The Giacomo, responded to this review

First I would like to apologize for the issues you had during your recent stay. We strive to provide exceptional service and an outstanding experience to all of our guests. In your case we failed to do that and we are sorry. We appreciate your feedback and we will use this as a learning experience for all of our staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question

242 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (222)
Viewed
Dining (11)
Viewed
Bathroom (21)
Viewed
Room/suite (56)
Viewed
Hotel & grounds (43)
Viewed
View from room (15)
Viewed
Other (76)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay