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The Giacomo

Certificate of Excellence
3.0 of 5
Hotel website
222 First Street, Niagara Falls, NY 14303
The Giacomo
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Ranked #3 of 50 Hotels in Niagara Falls
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Sadat Ahmed K
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503 reviews from our community

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101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had a best experiance ever Me and my family here for vacation for 4 days and then wanna out so we looking for taxi we call hotel reception they call for us we wanna go to mall in buffalo they old taxi guy he say if i run meter its gonna be $90 but i charge you flat rate... More 

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Pittsburgh, Pennsylvania
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 4 nights here in March celebrating my husbands 50th Birthday. It was our third trip to Niagara Falls and first time staying at The Giacomo. Location is perfect for walking to the park, casino and restaurants. The hotel is even prettier in person than it is in pictures. The lobby and lounge are decorated in Art Deco style... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review of our hotel I will be sure to share it with the entire staff. I am glad you enjoyed our nightly cookies and you were able to take in the view from our Sky View Lounge, it really is a breath taking view. We truly appreciate you staying with us and look forward to... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at The Giacomo last weekend, it was a surprise for my fiancé. Booked a room with jacuzzi, it was beautiful and cozy. Every night they delivered warm cookies to our room, which I thought was a really nice touch. The observation deck on the top floor has an awesome view.

Was this review helpful? Yes 2
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to write a review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am happy you enjoyed our nightly cookies and were able to take in the view from our Skyview Lounge. Thank you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

As this was a last minute trip, we were more than pleased with this hotel. Friendly, spotless, beautiful rooms, with a great breakfast. The staff was very nice, very helpful. Very close to the park and casino.

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Doug U, General Manager at The Giacomo, responded to this review

I would like to thank you for taking the time to post a review of our hotel. We are pleased that you enjoyed your stay. Our entire team is responsible for the high level of service we strive to provide everyday. Thank you for being our guest and we hope you think of us the next time you take a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I don't usually write reviews, but my stay at The Giacomo is definitely worth reviewing! The hotel is located in a gorgeous art-deco building in walking distance from Niagara Falls and most restaurants. Front desk staff greeted us with a warm welcome upon check-in. When we saw our room (we stayed in a corner room with fireplace), it took our... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent review of our hotel. I will be sharing your kind comments with our staff. We are always happy when we please our guests. It was a pleasure speaking with you and I am glad you were able to find some of my recommendations useful. We hope to see you again soon! More 

Waterloo, Canada
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel! The decor was lovely, the staff was friendly and helpful, the view was great and the breakfast was very nice. There was complimentary valet parking. Your car is kept nice and safe at a close distance in a gated parking lot across the street. If you have a chance go up to the observation floor... More 

Was this review helpful? Yes 1
New York City
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A friend and I snuck away from NYC for the weekend and were so very pleasantly surprised by what we had in store for us here. While the entire city was covered in snow, The Giacamo offered a welcome, warm and cozy environment. The staff were extremely attentive and helpful. Olga at the front desk and Leanne behind the bar,... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2015

We just stayed here in mid-March 2015 and had a great time. We got the Celebration package with our room to celebrate a special occasion, and couldn't be happier! The hotel is located one block from the casino and short distance to the Falls. The room was more spacious than most we had in Europe and the bathroom was very... More 

Was this review helpful? Yes 2
Cleveland
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 18, 2015

Check in went flawlessly, the room was adequate, small for the price, check out was........... ok I guess, the worst thing is that breakfast isn't until 7:30, too late for my tastes. There is valet parking across the street. Overall, good to ok. Walking distance to the falls.

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2015

Charming hotel with an awesome bar! I was visiting my family in Buffalo, but didn't want to stay at their house, so I decided to find a hotel. I've never been to Niagara Falls before, so thought it'd be nice to stay at The Giacomo. I reserved a room with fireplace and jacuzzi - it was beautifully decorated, very cozy... More 

Was this review helpful? Yes 1
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