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The Giacomo

Certificate of Excellence
3.0 of 5
Hotel website
222 First Street, Niagara Falls, NY 14303
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1 room 1 guest
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553 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Albany, Georgia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel was wonderful...the breakfast was excellent we were there for a week. Jeffrey and Jessica the customer services was unbelievable. I will be back soon. I won this trip on The Price Is Right Show on 2/24/2014 and it was an awesome trip I encourage anybody to go. The view from the 19th floor was unbelievable you can see... More 

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Illinois
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Doug the manager and his entire staff are exceptional. Every employee was exceptional, the hotel is a classic, refurbished early 20th century office building. The hot breakfast is included and very nice, the valet parking is included and the 18th floor viewing is nice. The only thing better than staying here is staying on the Canadian side. If you travel... More 

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Al Hofuf, Saudi Arabia
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our 2 days stay was reasonable at this boutique hotel located within a walking distance to the Niagara Falls, the main tourist attraction in the area. Staff were friendly and helpful. Breakfast is below normal with very limited selections. Room furniture are acceptable. The deck at 18th floor is awesome and provides nice view of the falls. Although the hotel... More 

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Rio Rancho, New Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Giacomo is a wonderful hotel, the staff is great. It is a little expensive but overall it is worth it. The breakfast staff is amazing, these ladies work hard to provide the best service possible. They are fixing institutional food, so there is not much they can do to make it better. Each morning the breakfast is the same,... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us at the Giacomo and taking the time to review our hotel. I am very happy to hear that our staff and service met your needs and expectations. I will be sure to share your wonderful comments with the staff. We hope you consider staying at the Giacomo again if your travels bring you back... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Clean and upscale decor. Very friendly and helpful staff. Great breakfast, fresh not reheated!! Great central location. Loved the decor it felt more upscale. Enjoyed the fireworks from the 19th floor!! Was in town for a dance comp at the convention center which is right across the street. Great location if you have to attend an event at the convention... More 

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Doug U, General Manager at The Giacomo, responded to this review

Thank you for your positive comments. We greatly appreciate you choosing the Giacomo for your recent stay in Niagara Falls. I am so glad to hear you enjoyed your stay with us and would recommend us to other travelers. We hope to welcome you back again soon. More 

Dhahran, Saudi Arabia
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in one of the suites and were really impressed by the beautiful and tasteful way the suite was decorated. We had an excellent view of the river and could hear the falls from the windows. We could see the beautiful fireworks from our suite. The receptionist was so friendly and helpful. The location is great, near restaurant, souvenir... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to review your stay and for choosing the Giacomo. I am so glad you enjoyed your stay with us and were impressed by your suite. Our Empire, Majestic and Splendore Suites do offer unparalleled views of the Niagara region on the US side. They are perfect for families visiting Niagara Falls. We appreciate your... More 

wv
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this location a couple of times and always pleased. I travel for business every single week and it's nice to find a hotel that feels more like home than just another hotel after a long day. Staff are always friendly and accommodating. Extra perks like free valet parking and complimentary breakfast are great. The bar area is... More 

Was this review helpful? Yes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. I am very happy to hear that our hotel and staff made you feel at home. We hope to welcome you back to the... More 

Charlotte, North Carolina
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel was so convenient. You could walk across to Goat Island in less than 10 minutes. There were restaurants and other attractions close by as well. The room was very pretty and the bathroom/shower were huge. I do wish there would have been a hook for a hand towel or my hanging vanity kit over by... More 

Was this review helpful? Yes 2
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying with us at the Giacomo. Thank you for posting such a detailed review of your stay. I am so happy you found our location to your liking and our staff helped make your stay enjoyable. I will be sharing your kind comments with Jennifer. The staff really enjoy being mentioned in reviews. Thank you again and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Visted the Giacomo for three nights with my family of five (husband, grandmother, and three kids) and had a wonderful stay. The rooms were extremely clean and comfy, the staff was kind and provided great information for touring the Falls. An added bonus--the fabulous complimentary brunch with made-to-order waffles and fresh scrambled eggs--and the wonderful wait staff. Another surprise--baked cookies... More 

Was this review helpful? Yes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo on your recent visit to Niagara Falls. We truly appreciate your positive detailed review. It is definitely a boost for us every time we hear positive reviews such as this. It is great you found our location convenient to your plans. We hope you will return and stay with us again in the... More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were greeted with Jeff with a big smile and a very friendly gesture. I really do like the interior design of the hotel. The room is clean and and cozy and the bed is so comfortable. Every guest has the access to the 18th floor, where you can watch the fire works during Fri and Saturday at 8pm.

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review. We truly appreciate you choosing to stay at the Giacomo. I will be sure to let Jeffrey know how much of an impact he made on your experience. I am happy you found our design to your liking and that you felt our rooms were clean and cozy. We do have many guests that... More 

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