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The Giacomo

Certificate of Excellence
3.0 of 5
Hotel website
222 First Street, Niagara Falls, NY 14303
2 people have started booking this hotel
The Giacomo
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Ranked #1 of 51 Hotels in Niagara Falls
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Jimbo1119 Ontario
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537 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ontario
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Took 2 rooms Friday night for a birthday visit to the area. Still the best little hotel in the Falls area. Staff are so welcoming and helpful, rooms are quiet,clean and so comfortable. Best place to use as a base for touring the area. We will be back many more times. Get breakfast early as the later you are the... More 

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Pasadena, California
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a great hotel in Niagara Falls. Not touristy, but a great art deco restoration and conversion. Comfortable rooms, beautiful lobby and breakfast, too. Walking distance to all the American falls attractions. Nice bar and an observation deck overlooking the city. Convenient and congenial. Price includes valley parking. Highly recommend if you want a first-class experience in the midst... More 

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Niagara Falls, New York, United States
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This review is a bit late. We stayed at the Giacomo for valentine's day. And it was amazing, from the uniqueness of the building inside and out to the staff - even their free breakfast. The bed.... oh my goodness, you will just melt away into their beds & linens. The rooms are so beautiful - not your average hotel.... More 

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Doug U, General Manager at The Giacomo, responded to this review

We would like to thank you for staying at the Giacomo and writing a nice review about your stay. It is especially gratifying that we have local residents staying with us for special occasions. I am so delighted you enjoyed our beds and linens they do lead to a wonderful night's rest. We hope you will stay with us again... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Awesome hotel, had great personal experience from the hotel. its closer to the attractions in Niagara. the staff were courteous and helpful in all aspects, esp the manager went all out to assist my mobile phone issue.

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

We are so happy you had a great experience at the Giacomo. Thank you for staying with us and posting a review. It was my pleasure to help you with your cell phone. I learned that rice can be very useful if you get a phone wet. Something that can come in very handy in Niagara Falls. I hope you... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Right across from the casino so can walk there even if very cold. Great Martini bar that bartender is great for stories and talking to you. Recommended the steak house at casino and who to see which got a 15% discount and great meal. Rooms are updated yet still rustic which is a great combination. Very comfortable beds and a... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

It was very nice of you to post a review and we thank you for staying at the Giacomo. I will be sure to let our bartender know you enjoyed the service. We are glad you found the decor of our rooms to your liking. Many of our guests inquire about our bedding and mattresses since they find them so... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I visited Niagara Falls for the first time and I'd have to say this hotel is by far the BEST experience we have ever had. The staff was so attentive and kind. They went above and beyond and made us feel at home. I would recommend this hotel to anyone who asked me. The breakfast was great,... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

We appreciate your staying at the Giacomo and posting such a great review. Our entire staff strives to exceed our guests expectations everyday and to make their stay in Niagara Falls memorable. I will be sharing your kind words with the staff, it encourages them when their actions are recognized by our guests. We are so glad to be your... More 

Jacksonville, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at The Giacomo for 3 nights and loved it. It is a wonderful boutique hotel with excellent service. The room & bathroom were super clean and the bed was very comfortable. Our only complaint about the room was the shower was really small. They have complimentary valet service and we didn't need the car again... More 

Was this review helpful? Yes 2
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your recent stay at the Giacomo and for taking the time to post a detailed review. We are glad you had an enjoyable stay. I will be sharing your kind comments with the staff. Our housekeeping staff do an outstanding job taking care of our rooms. Our complimentary valet service is very popular with our guests. Our... More 

Las Vegas, Nevada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My fiancée and I came to Niagara Falls to get married. We stayed at the Giacomo from July2-July6. We loved the hotel- it is a lovely property. The staff was very friendly and incredibly hospitable. The hotel is in close proximity to the park, close to the pedestrian bridge to Canada. We had a great breakfast every morning at the... More 

Was this review helpful? Yes 1
Doug U, General Manager at The Giacomo, responded to this review

Congratulations on your wedding! We appreciate you staying with us on such a special occasion and thank you for taking the time to post a review. Our staff love being apart of our guests memories of Niagara Falls. Our location is perfect for exploring Niagara Falls and it is great that you enjoyed our hot breakfast buffet. The next time... More 

Warwick, Rhode Island
Level Contributor
68 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love his hotel! I will definitely return! The room was beautiful, the view was great. The staff was awesome, breakfast was very good! The location is perfect! We parked our car and didn't use it for 2 days. We did a lot of walking, even walked to Canada all the way to the Skylon Tower. It was a long... More 

Was this review helpful? Yes
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. We are so happy you enjoyed your stay with us. It was a pleasure talking with you and your husband during our Sunset Toast. I am glad you enjoyed many of the amenities and services we provide our guests. Thank you for being so understanding about the issue we... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at The Giacomo over Fourth of Juky weekend. The location is perfect, walking distance to the falls, central to restaurants, and very close to the bridge to Canada. The service was exemplary in every way. The rooms were clean and beds very comfortable.Breakfast was delicious every morning and the staff was friendly and helpful. The concierge Jeffrey was... More 

Was this review helpful? Yes 2
Doug U, General Manager at The Giacomo, responded to this review

Thank you for posting a review and for your recent stay at the Giacomo. Our staff take pride in their positions and will be delighted to know you enjoyed your stay. I will be sure to share your comments with Jeffrey. Our location is perfect for exploring Niagara Falls. We are lucky to have some great restaurants and attractions all... More 

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