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All 48 Niagara Falls hotels

Quality Hotel & Suites At the Falls

3.0 of 5 Hotel   |   240 First Street, Niagara Falls, NY 14303
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Quality Hotel & Suites At the Falls

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Ranked #20 of 48 hotels in Niagara Falls
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A recent review
4 of 5 stars reviewed 2 weeks ago
me102 Niagara Falls, New York
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205 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Kfar Saba, Israel
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed one night while visiting Niagara falls. The hotel is very old. AC in the room was very noisy. WiFi was disconnecting all the time. There was strange smell in the room. We also eat in the restaurant adjacent to the hotel. The food was very bad. Overburned and not tasty.

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Niagara Falls, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Front desk staff are very friendly and accommodating along with the courage. Rooms are clean and good looking. The shower was a little scary but did the trick. By scary I mean it felt like I was falling through. Kid friendly and walking distance to the falls, Canada and the casino. Pillows sucked little squares only real problem we had... More

Was this review helpful? Yes 2
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review

me102, Thank you for sharing your recent experience at our hotel. We are delighted to hear you found our staff friendly and accommodating. We also value your feedback regarding your dissatisfaction with our pillows. While we have the pillows currently required by the Quality brand, its guest feedback that we listen to when making changes. We appreciate you taking the... More

Michigan
Top Contributor
54 reviews 54 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Wanted something close to the falls, close to the casino. That's all this place had going for it. No adequate parking, but they will valet park you. The beds are falling apart box springs, literally FELL off the bed because the mattress was broken. The heater didn't work. Set at 72, it ran for two minutes, off for a minute,... More

Was this review helpful? Yes 3
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review

NukedNative, Please accept my sincerest apology for the experience you have described. The experience you've described falls far below the accommodations we strive to provide our guests. Additional information is needed so we can look back to the housekeeper assigned to your room, as well as have the heating unit looked at by a technician. I invite you to please... More

Akron, Ohio
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 26, 2014

Excellent Hotel Nice room VERY attentive Staff even set us up with a Chance to go see a Native American show at Smoking Joe's across the street. Arrived at 11:30 not problems or extra fees with early Check in. Only problem i saw the whole time was the Parking even with the valet your car was parked a block and... More

Was this review helpful? Yes 2
Pittsburgh, PA
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed February 26, 2014

We stayed here for a hockey tournament. It is as others have mentioned. The parking is the worst part. I wanted to leave right there and then, however, we wanted to stay with the team. At the last minute, a parking spot opened up. I felt better immediately when I got to the front desk. The front desk staff and... More

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Burlington, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 20, 2014

I had a lot of choice points to use so we picked this property because it was free, and free is the best price! We were only here one night while we did some shopping. The parking is an issue, especially because there were two weddings happening that night. We did manage to find a spot though after we waited... More

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Portsmouth, United Kingdom
Top Contributor
117 reviews 117 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed January 17, 2014

I'm afraid I will have to agree with a lot of the other reviews on here. We arrived late after a drive up from PA and was eventually given our keys to the room. When I got to the room I could not open the door. I went back down stairs, which took a good extra five minutes and was... More

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Hope
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2014

We had a very long trip on 12/30/13 the min I walked in at 9pm we had EXELCENT customer service from desk to other staff. We were treated like royalty and would go back instantly. Hotel is beautiful..

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Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review

soop1975, Thank you for sharing your recent experience at our Hotel. We appreciate you sharing your positive experience with us and hope we'll see you back in Niagara Falls, USA soon. More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 6, 2014 via mobile

Dirty beds upon check in. Broken shower and toilets. No heat and snow inside window. Never saw housekeeping and you have to valet park but you may have to find and get your own vehicle to checkout. And mgr dont care rude and condescending.

Was this review helpful? Yes 1
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review

Sabbbby, I apologize you did not enjoy your stay with us. I assure you we care about each and every one of our guests and the experience they have at our property. Unfortunately the issues and concerns you addressed to me upon check out were not found upon investigation. All of our guest rooms have individually controlled heating/air conditioning units.... More

Brooklyn, New York, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 1, 2014

Stayed here for my wedding on New Year's Eve. Front line staff were great and very accommodating. Waitresses in Legend's Restaurant are the saddest, rudest people on the planet. If you don't want to provide service, stay home. Walked in for dinner and waited and waited to at least get menus. Waitress kept walking by and pretended we weren't there.... More

Was this review helpful? Yes
Christopher M, General Manager at Quality Hotel & Suites At the Falls, responded to this review

Korinne77, Thank you for sharing your recent experience at our Hotel! I'm am glad to hear you found the hotel's staff very accommodating, and apologize about the experience you've descirbed at our in-house restaurant. I will share your comments with our restaurant's manager to ensure improved service. Thank again for sharing your experience and I hope you'll stay with us... More

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Additional Information about Quality Hotel & Suites At the Falls

Also Known As:
Quality Hotel And Suites At The Falls
Quality Inn Niagara Falls
Quality Hotel Niagara Falls
Address: 240 First Street, Niagara Falls, NY 14303
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Suites At the Falls 3*
Official Description (provided by the hotel):
Quality Hotel & Suites is the center hotel in Downtown Niagara Falls! Everything is located within just a few minutes walk from the hotel. Located just 1 block from the entrance of Niagara Falls State Park, the Rainbow Bridge to Canada, Seneca Niagara Casino, and more! Featuring standard rooms through whirlpool suites, we're sure to have the room type you have in mind! We are also proud to feature pet friendly rooms!All of our rooms feature: HD-TV with HBO, in-room safe, hair dryer, iron and ironing board, free wifi and more! ... more   less 
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