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Holiday Inn Express & Suites Niagara Falls

Certificate of Excellence
2.5 of 5
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10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
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Holiday Inn Express & Suites Niagara Falls
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Ranked #10 of 51 Hotels in Niagara Falls
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
westexbuff Kenner, Louisiana
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334 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kenner, Louisiana
Level Contributor
1 review
4 of 5 stars Reviewed 2 days ago NEW

Room was very nice and clean. Adam was very helpful at check in. Over the Falls Tours had a kiosk in the lobby and we decided to take the tour for the next day to the Falls and other attractions on the list. The desk staff was very responsive to needs. The breakfast was average and typical. Each day had... More 

Was this review helpful? Yes
Gardner, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I always enjoy staying here. The rooms are nice, clean and well taken care of. The staff are incredible and always willing to go the extra mile to support their customers. Great proximity to shopping, restaurants and the airport. The hotel provides great comforts for when I am on the road for business. I look forward to a time I... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you so much for your kind review! Customer Service is very important to us and it means the world to us to hear from a guest. We are honored that you are considering returning with your family and look forward to hosting you! Safe Travels, Beth A General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

It was super clean. One of the best place in the town. Enjoyed it very much. Clean room, bath and nice Lobby. Delicious (free) full breakfast. Staff and Manger are very helpful and friendly. Yes, I will stay there again.

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. We are so pleased to hear you enjoyed your stay with us and your visit to Niagara Falls! Our staff takes great pride in our hotel and it means the world to the staff to hear from a guest. I will post your... More 

IL
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely updated hotel with a great air show across the street. Pillow top mattress pads, quiet hvac, and quiet floor. Room 419 was large but the bathroom door wouldn't stay closed or locked. Staff were very nice and there is a tour lady present to help you see the sights. Don't let the surrounding area throw you off. Magnifying mirrors... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a review of your recent stay with us. We are so pleased our location and hotel; it means the world to the staff to hear from a guest. I will take your suggestion of the magnifying mirrors to our next planning meeting. I have had our Maintenance Department look at... More 

Hope, Indiana
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We ended up here in a round about way--trying to be thrifty in a tourist area we had reservations elsewhere. After a brief stay at the other property we fled for a nicer place and this--thankfully is where we ended up. The desk clerk was just the friendly face we needed. Room was solid and breakfast above average. This place,... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay! Our staff takes great pride in our hotel and we value your feedback. We hope you think of us the next time you are in the Niagara Falls, New York, area. Safe Travels, Beth A General Manager More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

I was really excited for my visit to Niagara Falls. This hotel location was a fair to average experience. We could hear our neighbors through the vent in our room. We heard them talking, blowing noses, children crying, you get the idea, not very private. There were too many people at breakfast to even attempt to eat, so we went... More 

Was this review helpful? Yes
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Cumming, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

5 hours into our 2 week trip to Cooperstown and Niagara Falls we received a devastating call that our mom/mother in law had passéd away. When we got to our first destination I immediately called the Holiday Inn to ask about a refund not knowing funeral arrangements. Unfortunately I was told I booked a non-refundable room, not showing up would... More 

Was this review helpful? Yes 1
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your reservation cancellation request, which was canceled and refunded. We will share your feedback with our staff and make any necessary changes. Sincerely, Beth A Manager More 

McLean, Virginia, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were travelling in a group with infants and avoided car because of the 4th July weekend. The best part is that Niagara Trolley bus stop is just outside the hotel door. The not so good part is that bus takes 1 hour to reach the falls and runs only one an hour. The hotel does not have a grocery... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a review about your recent stay with us. On behalf of the entire team, I apologize if your stay was less than exemplary. I will take your comments to our next management team meeting. We hope you consider staying with Holiday Inn in the future so we may have the... More 

Fort Wayne, Indiana
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Why pay nearly $100 more to be at a hotel within a 6 block walking distance of the falls when you can pay $10 and park right at the falls? This hotel was exactly what I expected of a Holiday Inn Express. Clean room and facility`. Good breakfast. Friendly Staff. Comfortable bed. It's right on the route to get to... More 

Was this review helpful? Yes 2
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to let us know about your recent stay with us. We are so pleased to hear you enjoyed your stay and trip to Niagara Falls, New York. Our staff takes great pride in our hotel and in our customer service. It means the world to the staff to hear from a guest.... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We wanted to finish our vacation in New York with a bang by visiting Niagra. Hotel has nice rooms, the staff seems to care about your experience too. The Pool leaves a lot to be desired. It isn't clear, and there isn't a drain around the edge, so water pools up around the side, and my daughter slipped and fell... More 

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to submit a review about your recent stay with us. Our staff takes pride in our hotel; so we value your feedback. Thank you for the suggestion, I will submit it at our next management meeting. We hope you consider staying with us again. Sincerely, Beth A, General Manager More 

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