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Holiday Inn Express & Suites Niagara Falls

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2.5 of 5
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10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
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Holiday Inn Express & Suites Niagara Falls
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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    (347)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We travelled from Texas and enjoyed the comfort and cleanliness of this hotel. It slept our family of 6 wonderfully. The staff was very helpful and courteous. Continental breakfast was great too. It wasn't far from Niagara Falls State Park either. Stay here for a fantastic night's rest.

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Ypsilanti, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff was friendly and made us feel welcomed. There was plenty of parking outside. Our room was clean with flat screen TV, microwave and refrigerator. The breakfast buffet was great with scramble eggs and bacon, pancakes, cinnamon rolls, fresh fruit, coffee and juices. We enjoyed our stay there and will go back again.

Was this review helpful? Yes
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

We arrived late at night and literally reserved our room 15 minutes before we arrived. The night staff was very friendly and accommodated our needs! The hotel is a quick drive from the Falls and is located in a quiet part of town...which we enjoyed because it seemed like a mad house the closer we got to the Falls. We... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are pleased you enjoyed your recent stay and our location was convenient for you. Thank you for taking the time to submit a review. We look forward to a return visit. Safe Travels, Beth A General Manager More 

Sturbridge, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

This hotel was very clean. The front desk receptionist Monique was very friendly. The manager Mandy was also very nice and brought us warm cookies at 9 pm.the hot breakfast was excellent with eggs,pancakes, buns and sausage etc. Was very pleased with may stay on Saturday nt.Thank you Nancy and Gary

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your recent stay with us. Customer Service is very important to us and it means the world to the staff to hear from a guest. I will post your comments on our Brag Board for all staff to see. We look forward to an opportunity to host you again in the future.... More 

Hamilton, NJ
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent two nights here to tour the Falls area. Had a King suite. Good room, pull out couch worked well for our daughter. Everything was clean and comfortable. Wife thought they needed firm pillows - all of ours were soft even though some were in the "firm" pillow cases. Breakfast was same as all other Holiday Inn Express hotels. Eggs... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. Our staff takes pride in our hotel; we value your feedback. We do hope you think of us the next time you are in the Niagara Falls, New York, area. Sincerely, Beth A General Manager More 

Germantown, Tennessee
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago

Been to this property with friends and their families, the best part of it being the shuttle connectivity which makes it commutable despite the distance from the falls. In our 3 day stay, Monday Morning came up with a surprise when we got to know that breakfast was open (or scheduled to be removed) at 8:30 PM. The attendant there... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. I apologize if our breakfast hours 6:00 am-9:30 am were not convenient for you. I will address any issues with staff. We hope you consider staying with us again in the future. Sincerely, Beth A General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Great service rooms were very comfortable, front desk staff was great loved all of them. Really appreciated the fact that the tour guide lady was there so we could take a tour which was fabulous by the way will definitely stay again when I come back!!

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We look forward to an opportunity to host you in the future. Safe Travels, Beth A General Manager More 

Bradford West Gwillimbury, Canada
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for one night when Allegiant rescheduled a flight for next day. Very close, practically walking distance, to the Niagara Airport. Very clean rooms, but on a smaller side. Very comfortable bed, excellent sleep. Helpful and friendly staff. Very good hot breakfast, but long lines to get food. There is an indoor pool, but did not use... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you so much for your review of your recent stay with us. We are pleased you enjoyed your stay and our location was convenient for you. I apologize you were not aware, but we do offer park and fly packages. These packages must be booked directly through the hotel and are not available online. We hope you... More 

Alto, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had only 1 night there and the room was big and clean and very nice. The staff was very informative about the falls. We did not see much of the hotel but I would stay there again. The breakfast was free and totally worth it. Easy to find and just a great experience all around.

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased to hear you enjoyed your stay! Our staff takes pride in our hotel and we value your feedback. We do hope you think of us the next time you are in the Niagara Falls, New York, area. Safe Travels, Beth A General Manager More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was newer and beds were nice. Like the big bathroom. Rooms were pretty clean, some cobwebs up in the corners. When I checked out and told them, they didn't believe me. Breakfast wasn't the best, not many options. There was a tour guide by the front desk that was very pushy when we first arrived. She was trying... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to let us know about your recent stay with us. We are pleased you enjoyed your stay. At our morning meeting, we noted to housekeeping to pay special care at all times. Thank you for letting us know. We do hope you consider staying with us again in the future so we... More 

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