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Holiday Inn Express & Suites Niagara Falls

2.5 of 5
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10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
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Holiday Inn Express & Suites Niagara Falls
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Ranked #9 of 50 Hotels in Niagara Falls
A recent review
4 of 5 stars reviewed 5 days ago
GleeGirlsMom Waterloo, Canada
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310 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waterloo, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My two teenage daughters and I stayed for a three day shopping trip, and we had a very nice stay. We were located in a two queen room on the 4th floor. I really wanted to have a suite, but unfortunately, I did find them a little pricey. Our hotel room was spotless, nicely furnished and provided more than enough... More 

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay! We are pleased the WiFi, location, and breakfast worked well for you. We do hope you consider staying with us again in the future and have a chance to try the pool! Thank you for taking the time to let us know about your stay. We take pride in our... More 

Toronto, Canada
Top Contributor
162 reviews 162 reviews
36 hotel reviews
268 helpful votes 268 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent 1 night here while on a weekend shopping trip with my wife, and it was fine, it met our needs. It's a good value and a good location if you're shopping at the nearby Fashion Outlets. If you're spending 1 or 2 nights here, then you really can't go wrong. The free Wi-Fi signal was strong, and the room... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are pleased you enjoyed your recent stay with us. Customer Service is very important to us and it means the world to the staff to hear from a guest. Thank you for taking the time to compliment our Breakfast Attendant! I will share you comments on our Brag Board for all staff to see. Thank you, Beth... More 

Upstate New York
Top Contributor
100 reviews 100 reviews
58 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed one night while visiting the Niagara Falls area. It is a short drive from the falls area before you arrive at this hotel but the drive was very manageable. We could hear guests in the pool area as we checked in and we decided then that we didn't want to try the pool out since it was already... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for letting us know about your recent stay with us. Customer Service is very important to us and we value all feedback as it helps us improve for future guests. I have recommended to our Housekeeping Department to make sure that all fridges are on when cleaning the room. We hope you stay with us again... More 

NYC
Top Contributor
54 reviews 54 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am a Holiday Inn Express devotee -- to the point where my kids tease me about it (like some people will only stay at the Four Seasons, I guess). We were just taking a sort of spur of the moment road trip and decided to visit Niagara Falls. HIE had a great price, so we stayed there. Things were... More 

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HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a review about your recent stay with us. On behalf of the entire team, I apologize your experience was less than exemplary. Our quoted rates are before taxes. The hotel taxes in our area amount to 13%. If this does not account for the difference, please contact me at the... More 

Barrie, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a steal this was. Great price for 1 week parking, hotel for 1 night, plus breakfast. The bed was comfier than mine at home! I know a hotel is a good one, when it has white sheets and nothing to hide! Breakfast was great, so much selection. $5.00 cab ride to the airport across the street. Definitely recommend!

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. We are so pleased you enjoyed your stay and the closeness to the airport was convenient. I will share your comments with our staff as cleanliness is very important to us and it means the world to hear from a guest. We... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed here many times in the past and always a wonderful stay. This stay was no different. The staff is friendly and welcoming. The rooms are very clean and beds are comfortable. The breakfast was great and the lady running the breakfast was friendly and helpful. The parking lot could have been better cleared of snow but minor... More 

Was this review helpful? Yes 2
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay! Thank you for taking the time to complete a survey and to let us know. Customer Service is very important to us and it means the world to us to hear from a guest. Thank you so much! Safe Travels, Beth A., General Manager More 

Costa Rica
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

We spent the a night at this hotel because our flight was cancelled due to bad weather. The stay was such a wonderful experience that we stayed one more night on our return flight. The staff were welcoming and very understanding. The hotel is well kept and our room was quite large, clean and very comfortable. It was nice to... More 

Was this review helpful? Yes 2
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. We are so pleased you enjoyed your stay and we were able to help you after your flight cancellation. Customer Service is very important to us and we value feedback like yours. Thank you for the high praise! I will be sharing... More 

HAMILTON
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

We wanted to try a new hotel for our overnight in Niagara Falls, NY. We struck gold with the Holiday Inn Express & Suites. It is close, but not too close to all the shopping areas. It is well-maintained and not over-priced. We were graciously upgraded to a suite,which was spacious and had everything we needed for a comfortable stay.... More 

Was this review helpful? Yes 2
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are pleased to hear you enjoyed your stay, the amenities and location. Thank you for taking the time to complete a survey and to let us know! We look forward to hosting you in the future! Safe Travels, Beth Anthony, General Manager More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

I stay at this location weekly for business, lots of hotels in the area, but I choose this holiday inn express. entire staff treats me like family. and amber at the front desk is a pleasure to deal with. honestly, there is nothing bad that I can say about this place

Was this review helpful? Yes 3
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a review about your recent stay with us. We are so pleased you enjoyed your stay! Thank you for taking the time to compliment our staff; especially Amber. Customer Service is very important to her. I will pass on your kind words. We look forward to your next visit! Sincerely,... More 

Virginia Beach, Virginia
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 28, 2015

Super-friendly people on staff. Everyone was kind, helpful and caring. Hotel was clean, breakfast good. Great knowledge of local attractions, restaurants and shopping. Makes me feel welcome and appreciated every time I visit.

Was this review helpful? Yes 2
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. Customer Service is very important to us and it means the world to the staff to hear from a guest. We are pleased to hear we help to make your stay away from home warm and welcoming. We look forward to your... More 

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