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All 50 Niagara Falls hotels

Holiday Inn Express & Suites Niagara Falls

2.5 of 5 Hotel   |   10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
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Ranked #8 of 50 Hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 1 week ago
moprep New York City, New York
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293 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed over a Sunday night recently, and it was quiet. What a difference from Summertime, which I try to avoid. The room was clean, well maintained, and even the climate control worked properly. Check in was quick, and the young lady at the reception desk even recommended a great restaurant for dinner. Breakfast was more than adequate, kept clean, and... More 

Was this review helpful? Yes
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are so pleased you enjoyed your stay. We will be happy to research your eligibility for points award, but will require more information. Kindly call or email the hotel at your convenience with your name and date of stay and we will respond as... More 

Ontario
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've stayed several times over the years and have found the price way out if line for value. I last stayed and left a jacket in the room. I called within 3 hours but after crossing the boarder. I was told the jacket was not there. I had to call back several times and they never called me when promised.... More 

Was this review helpful? Yes
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to submit a review about your stay with us. On behalf of the entire team, I apologize our handling of your lost item request was less than satisfactory. we have addressed this issue and hope you consider staying with us again in the future. Sincerely, Beth Anthony, General Manager More 

Brampton, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel early and were informed it was no problem to check in early. We were given a very clean room adequately lit. The room and washroom were perfect for our short stay. The hotel staff was extremely helpful and friendly. The continental breakfast was nice and stocked well. The woman working the breakfast was kind, polite... More 

Was this review helpful? Yes
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay with us! Customer Service is very important to us and it means the world to the staff to hear from a guest. I will share your comments with our staff, especially to Sharon in our Breakfast Area. We hope you think of us the next time you are in the... More 

Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family and I had a great time staying at Holiday Inn express & Suites. The first great experience was the warm welcome from the front desk employees, Beth, the most accommodating receptionist assigned us a very nice room and gave us clear instructions on their hotels smoking restrictions, regulations and service guidelines. The very first impression this hotel gave... More 

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay! Thank you for taking the time to submit a review and for your kind words for me. Customer Service is very important to us and it means the world to us to hear from a guest. We hope to see you again in the future. Safe Travels, Beth Anthony, General... More 

Albany, New York
Top Contributor
142 reviews 142 reviews
14 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was hoping this HIE would be comparable to most, as they are usually pretty typical and predictable. The room was mostly clean but was EXTREMELY dark. Apparently so dark that even the maids couldn't see the huge horsefly that was stuck to the wall (already there when I checked in, was still there when I checked out...). I decided... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. On behalf of the entire team, I apologize your stay was less than exemplary. The level of cleanliness you described is not our standard. I have addressed your concerns with our Housekeeping Staff and have asked Maintenance to check all plumbing in... More 

Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Obviously we stayed here on our trip to Niagara Falls. The hotel wasn't so bad. I came with my family and there are a lot of kids in the family. We used the indoor pool in the evening (after checked in) and we were basically the only ones in there. The location is convenient. There are restaurants and convenient stores... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your stay with us. I apologize our location was not convenient for you. We hope you consider staying with us again in the future. Sincerely, Beth Anthony, General Manager More 

Etobicoke
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 10, 2014

There was ample parking and check in was a breeze. We were greeted friendly and they were kind enough to give us directions to our destination. We had a king size bed which fitted nicely in the large room, with plenty of space to walk around in. The room was clean and tidy, but the inside of the rim of... More 

Was this review helpful? Yes 2
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you so much for taking the time to review our property and giving us your honest feedback on your stay, It is truly appreciated. We are glad you enjoyed our friendly service and clean facilities and will absolutely pass on your generous compliments to Sharon who runs our breakfast in the mornings. We are sorry you were able to... More 

Horseheads
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2014

We went to Niagara Falls for a birthday party. We have a hard time finding a nice place on the boulevard, so we waited until we got there to find a place. Thankfully they had a room here. We got an upgrade and a great deal. The room was fantastic. The bed was comfortable. The towels were sooo soft. I... More 

Was this review helpful? Yes 1
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you for taking the time to review our property and for giving us your honest feedback on your recent stay with us. We are glad to hear that you truly enjoyed your stay with us. We always strive to provide a friendly and comfortable stay for our guests. We hope to see you again in the future! More 

Mississauga, Canada
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 5, 2014

We had friends over from Ireland and wanted to take them to the States for some shopping. The Hotel was very nice and very clean, staff really friendly. Had a great hot breakfast. stayed there before and really enjoyed it. didn't charge extra for four sharing the room. so good value for out money!

Was this review helpful? Yes 1
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Irisheyes50, Thank you so much for choosing to stay with us during your shopping trip and taking the time to review our property. We are glad you enjoyed your stay and truly appreciate your dedication to our hotel as seen by your previous stays with us. We look forward to hosting you again soon! More 

Elmira
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 3, 2014

I, my wife and another couple went here for a weekend get away. Checked in Friday and left Sunday morning. Check in was fast and easy. When I booked I asked if we could get rooms beside or across from each other. Was told that they only assign rooms at check in. We got there and to my surprise we... More 

Was this review helpful? Yes 1
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Warlock1Elmira, Thank you for choosing to stay with us during your weekend getaway and taking the time to review our property. We are very glad that you enjoyed the cleanliness and location of your rooms as well as our breakfast. We are sorry that you were not pleased with the toiletries offered or the housekeeping service. We appreciate all... More 

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Additional Information about Holiday Inn Express & Suites Niagara Falls

Address: 10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
Phone Number:
Location: United States > New York > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls
Hotel Style:
#3 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls

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