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Holiday Inn Express & Suites Niagara Falls

Certificate of Excellence
2.5 of 5
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10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
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Holiday Inn Express & Suites Niagara Falls
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Ranked #8 of 51 Hotels in Niagara Falls
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
mksheridan Chicago, Illinois
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320 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Friendly staff, updated and clean rooms, good location and good value. Very pleased with this choice for our family stay. Breakfast was better than expected, and we walked from hotel a few blocks to the falls.

Was this review helpful? Yes
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

First time there and we would stay there again. The Breakfast was great. The staff was very friendly. The hotel was very clean. The person in charge of the breakfast made sure that everything was always full.

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Oakville
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Very close to Niagara airport and some nice shopping/restaurants. Although the Hotel is old it is clean and pleasant. The room had a microwave, bar fridge and coffee maker. Bed was very comfy and we had a room with a sofa although the two chairs were sufficient and nice to sit on. A big plus for us was that we... More 

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HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are pleased our location was convenient for your trip. We hope you will visit us again. Sincerely, Beth A Manager More 

Wasaga Beach, Canada
Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Service was good, staff was pleasant, and helpful. Breakfast was plentiful, and of a great variety. Breakfast has improved since my last visit. One, not too serious, complaint: The room number is on the little envelope which contains the key cards. The staff SHOULD NOT say the room number at all. Some possibly nefarious person might hear what room you... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a review about your recent stay with us. I have addressed your concern with the entire staff. We hope you consider staying with us again in the future so we may have the opportunity to provide the level of customer service you deserve. Sincerely, Beth A, General Manager More 

Hamilton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this Holiday Inn Express three times and will always stay when in the area. The staff are extremely friendly and welcoming....the rooms are spotless and the breakfast buffet is great. The location is perfect when flying out of Niagara Falls Airport it's not worth paying to park at the airport when you have parking as part... More 

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for compliment to us! Customer Service is very important to us and it means the world to us to receive feedback such as yours. We are so glad our location and park and fly package is convenient for you. We look forward to the opportunity to host you in the future. Safe Travels, Beth A., General... More 

Alabama
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in the fall enjoyed it and choose to stay again. They have a wonderful staff and beautiful hotel. You have your morning coffee an breakfast. Close to shopping and restaurants, everything is close by.

Was this review helpful? Yes 2
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased to hear you enjoyed your recent stay with us. Thank you for taking the time to recognize our staff and, more importantly, for the compliment of the opportunity to host you a second time! Our staff takes pride in our hotel and customer service. I will share your comments on our Brag Board for... More 

Munroe Falls, Ohio
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on a Friday night in April. the location was great for us as we were having a long weekend to visit brewery's in the Buffalo area. The hotel was very clean and quite. I thought the location was good. I would stay ther again, and recommend it to anyone.

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased to hear you enjoyed your stay. Our staff takes pride in our hotel and service; we value your feedback. I hope you enjoyed visiting the breweries in the area, it sounds fun! You've given me an idea for a day trip...Thank you! Beth A., General Manager More 

Amherst, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 14, 2015 via mobile

Flight cancelled given a room at holiday inn room was nice until my granddaughter entered the bathroom , we heard a loud scream saw a large roach crawling on bathroom wall behind door reported it to front deck and of course they said WE DONT HAVE ROACHES we have people who come in and take care of that, so the... More 

Was this review helpful? Yes 7
HIENFMgmt, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

First off, I would like to say that this anonymous review is patently FALSE. As a hotelier, Trip Advisor is a necessary evil, but there review vetting process is terrible due to the volume of reviews they receive. A few points to consider when reading this review. 1. The reviewer state that a flight was cancelled in March and that... More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2015

Just consistently great service, breakfast, hotel conditions and rooms with Holiday Inn Express. The location is a little further away from Niagara Falls State Park and downtown, but it's only 10-20 minutes away, which was fine with us. Offered a variety of rooms (unfortunately no suite with 2 bedrooms that would accommodate the 7 of us, but they did have... More 

Was this review helpful? Yes
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a review about your recent stay with us. We are so pleased you enjoyed your stay with us. It is something our staff takes great pride in; so we value your feedback. We are pleased you enjoy the Brand and its consistency. We hope you consider staying with us again... More 

Fort Lauderdale
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

Friendly & accommodating staff. Upgraded our room to a suite because of our anniversary and early check in. Breakfast was well rounded. Location perfect distance from Falls, malls, and vineyards without extraordinary cost of being closer.

Was this review helpful? Yes 1
HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your recent stay with us and that we could help make your anniversary special! We hope you think of us the next time you are in the Niagara Falls, New York, area. Safe Travels, Beth A., General Manager More 

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