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Ramada Newburgh/West Point

2.0 of 5
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1289 Route 300, Newburgh, NY 12550
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1 room 1 guest
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Ramada Newburgh\/West Point
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464 Reviews from our TripAdvisor Community

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Traveler rating
    32
    70
    114
    110
    138
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201
81
33
77
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (464)
  • Mar-May only
    (111)
  • Jun-Aug only
    (164)
  • Sep-Nov only
    (133)
  • Dec-Feb only
    (56)
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New Jersey, United States
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

To wash the work week away my wife and friends take off in different directions in search of lively entertainment on Friday nights. One hour north from NJ is OCC (Orange County Chopper). We've stopped by many times to enjoy the wild custom bikes, then food and drinks. Recent trip found the OCC rather quiet so we grabbed rooms at... More 

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Craig R, Thank you for taking your time to write this review for us since it helps us understand the guests better. We apologize for the inconvenience you had to go through because our air conditioning unit was faulty and we hope we see you again soon because we have made sure to improve the quality of the rooms... More 

Chicago, Illinois
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Run. Run away. Run far far away from this disaster of a hotel. Wow. I try to leave the chains out of my reviews but this experience was too horrible. I ended up here because everything else was booked (except the brand new Holiday Inn ten minutes down the road which I found and moved to later that night). Front... More 

Was this review helpful? Yes 1
New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

The hotel was a last minute stopover en-route to our morning destination. The rooms were moldy and musty to the point that my breathing was inhibited.

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Guest, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills and the housekeeping as well. We apologize for the inconvenience you had to go through and we hope... More 

River Edge, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

Where to start? All bad! The only room available was a smoking room. Well it smelled like an ash tray. I can’t begin to convey how bad the STENCH of smoke was. I have been in buildings that were on fire and did not have such a strong odor. I have stayed in smoking rooms before but never one that... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello guest, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills and the housekeeping as well. We apologize for the inconvenience you had to go through and we hope... More 

Auburn, New York
1 review
3 of 5 stars Reviewed 1 week ago

Our room ajoined with another but our door looked busted and didn't lock. We were uncomfortable with that especially traveling with a baby but since the door didn't have a handle on the over side and it at least latched I suppose it was safe enough. Still made us uneasy though not to have a deaf bolt. My husband saw... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello bethanyannk, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills and the housekeeping as well. We apologize for the inconvenience you had to go through and we hope... More 

Jamaica, New York
1 review
1 of 5 stars Reviewed 1 week ago

This hotel is disgusting. The lock on our door was broken, the pool was closed, the desk clerk was rude and there were toenail clippings (NOT MINE) next to our bed! The bathroom is old and the tub was stained from being so old. The air in the room was musty, the air conditioner made a lot of noise and... More 

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Candy8666, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills and the housekeeping as well. We apologize for the inconvenience you had to go through and we hope... More 

Richmond, Virginia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

We stopped here on a trip to Vermont to spend the night and leave early the next morning. The lady at the front desk showed a lot of stress and wasn't overly friendly - but we checked in pretty efficiently, The quality of the rooms was pretty poor, and the bathroom was quite dirty, in fact no one cared to... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Jeff c, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills and the housekeeping as well. We apologize for the inconvenience you had to go through and we... More 

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