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Ramada Newburgh/West Point

2.0 of 5
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1289 Route 300, Newburgh, NY 12550
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Ramada Newburgh/West Point
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441 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (441)
  • Mar-May only
    (111)
  • Jun-Aug only
    (141)
  • Sep-Nov only
    (133)
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    (56)
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Poughkeepsie, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

All around great place to stay. Staff was friendly, rooms were clean and comfortable. I will stay again!

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello amandasC887, Thank you for taking your time to write this review for us since it helps us understand the guests better. My staff will be congratulated for their hard work. We hope to hear from you again soon and are looking forward to your next stay at the Ramada Inn Newburgh More 

Pottstown
1 review
1 of 5 stars Reviewed 4 days ago NEW

The room had a mildew odor to it. The curtains had mold on the bottom of them. The pool was closed (probably for a long time) and the pool area was in dire need of repair and clean-up. There was a strong odor in the hallway. In summary this place needs a complete renovation and I wouldn't recommend staying there.

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello 28gregv, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the housekeeping department but they will be retrained on their service skills. We apologize for the inconvenience you had to go through and we hope we see you again soon because we have made sure... More 

Travelers are raving about these Newburgh hotels

Williamsburg, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

Very much in need of renovation. Smelled very old, damp and of cigarette smoke. There was what appeared to be a small 22 caliber bullet hole in our window, Room 109. The carpet was very worn. I did find the linen to clean. Will not stay there again.

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello guest, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills.. We apologize for the inconvenience you had to go through and we hope we see you again soon... More 

Newburgh, New York
1 review
3 of 5 stars Reviewed 1 week ago

The rooms look nothing like that picture ! Okay so There was only one outlet in the room that wasn't already being used. & there was one in the Bathroom ..Who wants to plug their phone or laptop in the bathroom?..Not me. The room was neat , it was clean expect a few spots on the wall and the ceiling... More 

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Brooklyn, New York
5 of 5 stars Reviewed 1 week ago

My boyfriend and I wanted a quick weekend get-away upstate, and for it's convenient location we chose to stay at the Ramada in Newburgh. For the affordable price, we were impressed by the variety and quality of amenities. The staff was very kind, and ready to answer any questions we had. The room was spacious, and the bed in particular... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello 762cassandram, Thank you for taking your time to write this review for us since it helps us understand the guests better. My staff will be congratulated for their hard work. We hope to hear from you again soon and are looking forward to your next stay at the Ramada Inn Newburgh More 

Newburgh, New York
2 of 5 stars Reviewed 1 week ago

Be careful when you get your confirmation-- the manager snuck in a no cancellation and no refund. When I complained about the mold in all 3 suites - the front desk assistant manager ignored me and the person that helped me basically said it was not a big deal and the proceeded to ignore me

Review collected in partnership with Ramada

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

hello guest, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their service skills.. We apologize for the inconvenience you had to go through and we hope we see you again soon... More 

Orangeville, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Comfy bed except bottom sheet didn't fit well. Bathroom could use a good cleaning (walls and tub grout). Airport nearby so occasional plane going overhead. Cleaning staff offered to help with our "stuff" going in and out. Desk folks didn't seem very friendly.

Review collected in partnership with Ramada

Was this review helpful? Yes 1
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Jay H, Thank you for taking your time to write this review for us since it helps us understand the guests better. I apologize about the front desk associate and we will be sure that they are retrained on their behavior and service skills. We apologize for the inconvenience you had to go through and we hope we see... More 

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