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Ramada Newburgh/West Point

2.0 of 5
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1289 Route 300, Newburgh, NY 12550
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Ramada Newburgh/West Point
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404 reviews from our community

Traveler rating
    28
    64
    106
    91
    115
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177
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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  • Any
English first
  • All months
    (404)
  • Mar-May only
    (109)
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    (106)
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Haddonfield, New Jersey
2 reviews
1 of 5 stars Reviewed yesterday NEW

I will start by saying that I worked in the hotel industry for a long time so my standards are higher than most. The first thing that's a bit of a let down is we wanted to sit by the pool on our second day and enjoy the hot weather but they didn't spend the money to open the pool.... More 

Review collected in partnership with Ramada

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Jamesburg, New Jersey
1 review
2 of 5 stars Reviewed 2 days ago NEW

The hotel was very old and not well maintained. We were staying there to attend the West Point graduation and some in our group were old, others had wheel chairs. There is no elevator in the hotel, so those on the second floor had to climb stairs which was very difficult. There was mass confusion at the check in desk;... More 

Review collected in partnership with Ramada

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Foothill Ranch, CA
1 review
1 of 5 stars Reviewed 3 days ago NEW

Ramada properties are generally pretty decent but this one is the pits. I felt fully taken advantage of at $200+ a night. If it were $40 a night I would have felt I got my money's worth. And that is being generous. I called after I initially booked the room (three months in advance) with concerns about handicapped access and... More 

Review collected in partnership with Ramada

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1 review
1 of 5 stars Reviewed 3 days ago NEW

Ramada should be ashamed of themselves with allowing this hotel to be a part of its franchise. We stayed in this hotel this past weekend and my family and I tried to spend as little time at this hotel as possible which is a shame because my family took up at least 6 rooms during our stay. There was no... More 

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jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Rick M, Thank you for taking your time to write this review for us since it helps us understand the guests better. We apologize for the inconvenience you had to go through and we hope we see you at our hotel again soon because we have made sure to improve the quality of the linens. More 

Southampton, Pennsylvania
1 review
1 of 5 stars Reviewed 4 days ago NEW

Needed a place to rest for a few hours, stayed 6am- 1pm. I was woken up probably 10 times by front desk and maids, when do not disturb sign was on. Rooms were absolutely horrible looking and smelling. Two hand prints were on the headboard which was absolutely horrifying to think about who was getting mounted there before me. I... More 

Review collected in partnership with Ramada

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jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Nathan R, Thank you for taking your time to write this review for us since it helps us understand the guests better. We apologize for the inconvenience you had to go through and we hope we see you at our hotel again soon. The cleanliness has been improved and there should not be any issues here after. More 

Fayetteville, NC USA
Senior Contributor
48 reviews 48 reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This was not the horrible experience that I have read about. It was what I expected for the price I was quoted. It was clean, and we had a good experience with the staff. We chose to stay here because the wedding party had booked rooms here. Therefore, it was convenient for all out of town guest to visit. Desk... More 

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello Gailhup, Thank you for taking your time to write this review for us since it helps us understand the guests better. We are always happy to assist the major groups that are critical to our business. The staff hopes that the experience was pleasant for you. More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

Horrible experience!!! I was extremely disappointed with my reservation. I made a reservation, received a confirmation email and everything. But when my wife and I got to the hotel in the middle of the night after a wedding we were told that they didn't have a room for us. All other hotels in the area we're booked and we were... More 

Was this review helpful? Yes
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review

Hello guest, Thank you for taking your time to write this review for us since it helps us understand the guests better. We apologize for the inconvenience you had to go through and we hope we see you at our hotel again soon. Please be sure to call ahead of time in order to confirm your room. More 

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