We stayed at the property May 9-11 on the second floor in the back of the property BECAUSE we knew that on Friday and Saturday nights the music is VERY loud in the interior courtyard. We also brought small 8" fans BECAUSE we knew the AC does NOT operate at this time of year DESPITE assurances to the contrary by... more

I've stayed at many, and I mean many Quality Inn's and this was the worse.We booked a room because it was new on the list of hotels offered for our convention for Jehovah Witnesses. The sign said new management, so that tells me that they are in the process of refurbishing. Not the case. The water in the tub leaked... more

We chose this hotel because they had a complementary hot breakfast and a free shuttle to the airport. The hotel staff was very friendly. Our only complaint was that there was mold on the vents and the tub was dripping nasty brown water. They were remodeling the lobby when we were there and mentioned they are starting on the rooms... more

Having had a long six (6) hour drive from Montreal, my wife and myself were pleasantly surprised when we arrived to check-in of the expendiency and politeness of same. Check-in counter offered fresh coffee and home made cookies. During our five (5) day sejourn the maid service was excellent, rooms were spotless and extra towels were left for us, these... more

This hotel was advertised as a Clarion on the internet, but was Quality Inn when we called to reserve a room. The Lobby was nice. The room was old , run -down and filthy. The heat was uncontrollable, the bedspread had a blood stain on it, the electric outlet pulled out of the wall. The toilet seat had a stain,... more

Got ripped off - charged twice, once to Priceline then again by the Hotel at the end of the month. Am trying to resolve. Got a smoking room with the smell hidden by perfume. And got to listen to the rock band playing the Lounge till 1AM. Luckily the in room air conditioner was louder than the the rock band.... more

Stayed there one night coming home from daughter's. I chose it because I had small dog with me. It was much better than some of the reviews said. Room was clean and comfy. Hot buffet breakfast in morning and restaurant on premises with room service. Room had outside entrance, but felt secure because of the locks and sturdiness of door.... more

I always take the time to read reviews as I feel most people who have had an experience usually write about it. Mostly, they are not favorable, but as a consumer I find them very helpful. As for the Quality Inn - West Point, Newburgh; I stayed at the motel from October 19 - October 21 for a family wedding.... more

It was a busy weekend in the area and hotel rooms were in high demand. I had made a confirmed reservation a month before throught the hotel's website. Knowing that I would be arriving after midnight, I called the hotel directly that afternoon to assure them I would be arriving and was told "no problem." When I arrived at 1:15AM... more