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All 9 Newburgh hotels

Hudson Valley Hotel and Conference Center by FairBridge

2.0 of 5 Hotel   |   90 Route 17K, I-84 Exit 6, Newburgh, NY 12550 (Formerly Knights Inn Newburgh)
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Hudson Valley Hotel and Conference Center by FairBridge
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Ranked #9 of 9 Hotels in Newburgh
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29 reviews from our community

Traveler rating
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    20
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Merrick, New York
1 review
1 of 5 stars Reviewed 1 week ago

This place was just awful. I stayed on 9/4/2014 for business and it was filthy and disgusting. There were insects and flies scattered throughout the room, and many of which were dead in the light fixture in my bathroom. There were some disgusting stains on the walls and on the lamps in the living room (would it really kill you... More

Was this review helpful? Yes
New Minas, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

The entire experience was absolutely horrific! For example, advertised amenities (wifi and swimming pool) were not available. 'Non-smoking room stank terribly of cigarette smoke and bathroom door would not close; air conditioning did not work. When we expressed our concerns about the stink and bathroom door to the rude and dismissive front desk clerk (who, when we arrived was having... More

Was this review helpful? Yes
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Heather, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I hope that I will not have to stay there again. The only thing the maid did bring in towels and soap the size of a quarter. The room was never cleaned. The outside corridor or alleyways was dark, dirty and dangerous. The only thing left to do is knock it down and rebuild.

Was this review helpful? Yes 1
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear “Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations.Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue. We want you to know that we truly enjoy sharing our... More

Contributor
17 reviews 17 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Starting with the NEW Aqua Restaruant this hotel will be ressurrected slowly over the next couple of years and has a lot of potential. The food is top notch with Heath & Mike turning out amazing meals.

Was this review helpful? Yes 2
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Guest , Thank you for spending your time to comment on your recent stay. We are very glad to see, that you remark our hotel, Aqua restaurant is gladly to hear you positive review. We were also very pleased to read your comments about the high expectations you see in our hotel. Certainly we have passed this to our... More

Quebec City, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2014

We had to stop there because all other hotels in the town were full. We pay 100$ for a quite dirty room (especially the carpet). The AC is loud, beds not so comfortable and we doubt the cleanliness of the linen. But we had to stop after 13 hours of driving, and nothing else was available. The breakfast was not... More

Was this review helpful? Yes 2
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Guest, We want to apologize for the disagreeableness with the AC in your room and that the desk worker lost out on the opportunity to offer you a change of room. Our front office department will be grateful about your evidence regarding the AC to inform a co worker of the engineering department. The AC is regular checked by... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 3, 2014 via mobile

Was in town for one night with family. The rooms are disgusting! Even non smoking rooms were smoked in. Just a very sketchy place, very outdated. A place for hookers, pretty sure some were roaming the lobby. We refused to stay there and asked for a refund when the front desk was very uncooperative and lied about refunding the charge.... More

Was this review helpful? Yes 2
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Alex, First, I apologize for not meeting your expectations with respect to your recent stay. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property. I sincerely hope that you would give us another chance to serve you, and I can assure you that we are... More

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 25, 2014 via mobile

Lets be real. When you can stay 5 nights at a hotel and only pay $380 including tax, you're not going to be staying in the ocean front Ritz. With that said, I really had no problems with this hotel. The room was clean, the bathroom was clean. Housekeeping came by everyday and made the room look brand new. The... More

Was this review helpful? Yes 1
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Thank you very much for your invested time and your kind feedback. We are happy to hear that you remarked the perfect location around our hotel and that you are pleased with our friendly and helpful staff.We are looking forward to welcoming you again during your next stay in the Hudson Valley Hotel and Conference center and hope we can... More

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 24, 2014 via mobile

Run down reception area. Helpful receptionist. Dirty room. AC is very old. Lots of noise from AC system (in general) and from other guests taking a shower. Beds are ok. Breakfast is very limited and bad quality. Breakfast area run down. Hotel needs lots of improvements!

Was this review helpful? Yes 1
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Guest, we apologize that your stay was not up to your standards,we are making positive changes in our hotel that we would be glad for you to see in your next stay in the Hudson Valley area. More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 22, 2014

This place appears to be housing homeless people. There are more residents than guests. The pool is cloudy. I was there 2 nights and never saw the pool cleaned. The landscaping is nothing but weeds. The towels are stained. The rooms are old and dirty. The TV is mostly static making it impossible to watch anything. After having to ask... More

Was this review helpful? Yes 4
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Guest, Firstly i would like to thank you for taking the time to advise of your recent stay at the Hudson Valley Hotel and Conference Center.It is only through feedback such as yours that we are able to maintain and indeed, where necessary , improve upon the service that we provide to our valued guests. I was very disappointed... More

Green Bay, Wisconsin
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 9, 2014

We had a terrible experience with this hotel. Starting with the front desk and reservations. I received a very poor attitude by everyone that I came into contact with. Shocked that the actual manager told me (in a strong foreign accent) that if I didn't like the way he operates his franchise that I could alert corporate ! So I... More

Was this review helpful? Yes 3
PropertyManager0101, Manager at Hudson Valley Hotel and Conference Center by FairBridge, responded to this review

Dear Guest, I appreciate you taking the time to write a review of your experience with us. The customer service you described is not acceptable, and I sincerely apologize for your experience.We continually work to improve our hotel, so I really appreciate the feedback you provided us with.Very helpful with our new management team. More

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Additional Information about Hudson Valley Hotel and Conference Center by FairBridge

Address: 90 Route 17K, I-84 Exit 6, Newburgh, NY 12550 (Formerly Knights Inn Newburgh)
Location: United States > New York > Newburgh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hudson Valley Hotel and Conference Center by FairBridge 2*
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Also Known As:
Hudson Valley Hotel Newburgh

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