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All 2 New Rochelle hotels

Residence Inn New Rochelle

3.0 of 5 Hotel   |   35 LeCount Place, New Rochelle, NY 10801
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Residence Inn New Rochelle
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Ranked #2 of 2 Hotels in New Rochelle
A recent review
4 of 5 stars reviewed 1 week ago
jerrythetraveler Orlando
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127 reviews from our community

Traveler rating
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    44
    13
    11
    11
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43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Orlando
Top Contributor
163 reviews 163 reviews
99 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed 1 week ago

If you avoid Residence Inn's or Townplace Suites by Marriott, because they may not be the most consistent stays, this property is an exception to the rule. I love the concept of Residence Inn's, small efficiencies, clean with no frills. Problem is, sometimes that means a less than desirable location or operation, not the case here. I don't want to... More

Was this review helpful? Yes 2
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear jerrythetraveler, Thank you for taking the time to write a review about the Residence Inn. We have a great location in the heart of New Rochelle. This is the perfect place for any type of traveler whether here on business, leisure or relocating. I would like to also thank you also for all of your feedback! We look forward... More

Oklahoma City
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had two rooms. We had few complaints. The rooms are spacious and clean. The staff is helpful, open, and friendly—from top to the bottom—very impressive. I do want to mention one thing. One suite (724) had a malfunctioning air conditioning in the living room that soaked the surrounding carpet. We informed the hotel of the leaking AC, and the... More

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DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear WS_from_OKC , Thank you for taking the time to write a review and share your experience at the New Rochelle Residence Inn. I have shared your comments with the engineering team and have corrected the issues with the HVAC Unit. I do hope that when you are visiting New Rochelle again that you will choose to stay with us. More

Valdese, North Carolina
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Since my last visit, a year ago, the hotel has undergone a much needed renovation. The rooms and furniture now are more like a hotel rather than a dorm. As always the staff was friendly and helpful. The breakfast buffet is unchanged (could be better) but is satisfactory.

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New Hampshire
Top Contributor
73 reviews 73 reviews
38 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a studio suite with a refrigerator, stove, sink, and dishwasher. There was a little living room space, and a king sized bed. Everything was spotlessly clean and in great shape. I didn't need the suite, but it was literally the last thing available when I got there, and I didn't have a reservation, so I took it. I... More

Was this review helpful? Yes 1
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Thank you so very much, your review details the type of experience we aim to deliver to each and every one of our guests. We hope to have a chance to serve you again in the near future. More

Senior Contributor
49 reviews 49 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Bravo to everyone here at this hotel. The front desk, always helpful and friendly, because of surgery I asked for help with my bags. The first time he accepted my tip, but the next day he wouldn't take it. The rooms seem brand new. Very clean and functional; great for a working person. Breakfast on the 10th floor was great.... More

Was this review helpful? Yes 1
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Thank you very much for choosing The Residence Inn By Marriott for your visit to New Rochelle. We are delighted to know that you enjoyed your stay with us. We look forward to having you as our guest again soon. More

New rochelle
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

The residence is a great hotel, they offer free breakfast and free dinners throughout the week. I tried to book a room online but it was full, when I called in Melissa was able to find me a room at a great price. She was even able to switch my room later so I could have a great view of... More

Was this review helpful? Yes 3
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear Bdev481, Thank you for taking the time to write a review about your stay here at the New Rochelle Residence Inn. Every day our staff strives to exceed our guest's expectations and I am thrilled to hear the Melissa exceeded yours. Melissa is a great person to have on our team and we think she is fantastic also! We... More

Tampa, Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 16, 2014

Stayed at Residence Inn in New Rochelle this past weekend. Staff was pleasant and room was clean. Management needs to work on breakfast staff. They were not friendly and slow in replenishing food items. Area looked extremely unorganized. Room was typical room in a Residence Inn.

Was this review helpful? Yes
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Thank you for taking the time to write a review about your stay here at the Residence Inn-New Rochelle. I am so sorry our breakfast room did not meet your expectations. It is unfortunate that you viewed our breakfast as extremely unorganized. Each day my team and I set forth an excellent breakfast and our goal is to provide unparalleled... More

Vienna, Virginia
Top Contributor
67 reviews 67 reviews
37 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 16, 2014

I'm a Marriott Platinum, so I'm generally pretty easy to please when it comes to Marriott branded properties. However, I was pretty disappointed with the Residence Inn New Rochelle during my stay in July 2014. I checked in mid-afternoon on a Sunday. Went to my room and found it pretty hot, which was not surprising considering the weather. However, I... More

Was this review helpful? Yes 2
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Thank you for your feedback and taking the time to give us your honest opinion. I apologize if your experience was not 100% satisfactory. I will review this comment with my front desk staff to ensure it does not happen again. If you would like to discuss your stay with me further, please do not hesitate to contact me. You... More

Yorktown Heights, New York
1 review
4 of 5 stars Reviewed July 10, 2014

My wife and I checked in onJuly 8th, 2014 for a one night get-a-way with the family. The young woman/General Manager who check us in was awesome!!!!. (Oops forgot her name). I had booked a king 1 bedroom, and when my family and I arrived were rewarded for being a silver elite. I used to be gold elite so it... More

Was this review helpful? Yes
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear Luis V, What a TREAT reading your review! My team thrives on providing service to make your stays memorable and fun! We look forward to having you back tomorrow night and again and again in the future! As always, we are all here to exceed your expectations. If there is ever any way I can be of service, please... More

Bronx, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 27, 2014

I was looking for a hotel to host my daughter's 13th birthday slumber party that had room enough for about 10 girls. After visiting and getting a tour of the hotel I decided to book the presidential suite and the connecting double bed suite. It was perfect!! After my arrival plans got delayed the staff was gracious enough to extend... More

Was this review helpful? Yes 2
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear KeKe 2020, Your daughter and family were a true pleasure! My team was so excited to share the day with you - everyone had their own little touch that they couldn't wait to add to your stay. Having friends & family such as yours come to stay with us is what makes our job so much fun. We wish... More

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Additional Information about Residence Inn New Rochelle

Address: 35 LeCount Place, New Rochelle, NY 10801
Location: United States > New York > Westchester County > New Rochelle
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn New Rochelle 3*
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Also Known As:
Residence Inn New Rochelle Hotel New Rochelle
New Rochelle Residence Inn

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