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Residence Inn New Rochelle

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35 LeCount Place, New Rochelle, NY 10801
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1 room 1 guest
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Residence Inn New Rochelle
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165 Reviews from our TripAdvisor Community

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Traveler rating
    57
    62
    19
    12
    15
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52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (57)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (27)
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New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

My family and i have been pleased with our stayed at this premises on many occasions, however on our last stay our room was flooded, at 4 am only to be told we had to wait till 8 am for a manager to address the situation. meantime the floors were saturated with water from a leak, Our belongings were soaked... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear devgil2015, Please contact me at your earliest convenience regarding this matter. We do not have record of the instance explained here on property and I would like to personally ensure this is rectified for you. Below I have placed my contact information, I look forward to your phone call. Best Regards, Debbie Diaz Assistant General Manager Residence Inn by... More 

Willimantic, Connecticut, United States
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The check-in process was good. Although they did not tell us about the property or perks such as complimentary breakfast, pool area, dining, etc. I liked the security feature of the elevator, without a room key the elevator would not go to different levels. The room was much bigger than expected. It has plenty of room for 5 people. I... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Sandra G, It is great to receive and discuss your warm comments regarding our guest rooms and pool! We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will personally take actions... More 

Manchester, New Hampshire
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a decent place to stay- the suites are large and there are full kitchens as you would expect. Clean and nice, friendly staff. There is fairly secure parking with easy access. The hotel is located in an area with retail and a movie theater next door. Regular cheap towels and bath amenities but clean and adequate.

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Richard, I want to thank you for staying with us and mentioning great things about our rooms and staff! Your comments have been shared with the appropriate department heads. We hope to serve you again in the near future! Best Regards, Debbie Diaz Assistant General Manager Residence Inn by Marriott New Rochelle P: 914-636-7888 More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I had the worst experience in this place. Some one entered my room around midnight to collect garbage. Funny thing is garbage was still there till next afternoon. I called the front desk they said he came into the room by mistake. None of the managers were available to talk to. No one has bothered to call me to apologize... More 

Was this review helpful? Yes
Debbie D, Owner at Residence Inn New Rochelle, responded to this review

Dear Manisha, I apologize that your stay did not meet your nor our own expectations. The safety and security of our guests is our primary concern. We were able to investigate this matter and found that it was an isolated situation that resulted in miscommunication and no ill intent. Thank you for sharing your experience and we hope to have... More 

San Diego, California
Level Contributor
210 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed here many times over the past 5 years of doing business in the area and it is time for a face lift. The carpets are worn and cleaning them won't help anymore. The room was a bit musty. The air conditioning couldn't keep up and had 2 settings, Loud and Louder. The staff was nice and the housekeeping... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Mr_Firestone, Thank you for taking the time to share your experience on Tripadvisor! On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a tool for the future. Thank you again and safe travels! Best Regards, Debbie Diaz... More 

Washington DC, District of Columbia
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 30, 2015

While the Residence inn New Rochelle is not perfect it is a perfect example of the difference that old fashioned friendly service can make. I stayed there two nights. Every single employee bent over backwards to be friendly and helpful, including the woman who worked at breakfast. She asked my name the first day and happily greeted me the next... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear IandC2015, Thank you for taking the time to share your experience on Tripadvisor! Responses such as these are what keeps are team motivated to continue delivering exceptional service. I will be sure to share with the staff and am sure they are going to be thrilled. Best Regards, Debbie Diaz Assistant General Manager Residence Inn by Marriott New Rochelle... More 

Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 29, 2015

We've stayed here maybe ten times in the past 5 years. This was by far our best stay. (Some stays were literally not good, but there are few hotels in the area and we had a bad stay at the R hotel.) From the receptionist serving lemonade at the desk tonight, to the very helpful maintenance man, to the cookies,... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Scoutie12, Thank you for taking the time to share your experience on Tripadvisor! We are overjoyed that you enjoyed your stay with us and look forward to your return! Best Regards, Debbie Diaz Assistant General Manager Residence Inn by Marriott New Rochelle P: 914-636-7888 More 

Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 28, 2015

This is an adequate stay. Luxury--no. Spacious--yes. Clean--fair. Updated--somewhat. Friendly star--yes. Free breakfast--nice enough for free! Stay again--probably if in the area again. Better than some, not as nice as others. B+ rating.

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Sara E, Thank you for taking the time to share your experience on Trip advisor! I thank you for your honest input as well as how we compare to other hotels. I would love for you to share with me how we could have rated an A with you. We are consistently striving to exceed our guests expectations and... More 

Upstate NY
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 21, 2015

When we arrived we got there about an hour before check in. The lady at the desk was very pleasant and offered us a upgrade and free parking. That ready made my day because I was there for a sad occasion. I felt right at home. Everyone was just so nice. The breakfast was awesome and Wanda was very kind... More 

Was this review helpful? Yes 1
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear momlove2bake, Thank you for taking a moment to share your experience with us. I am glad we were able to make a memorable experience with you although you were with us for a sad occasion. I will absolutely share your feedback with our team. I wish you the best in your future ventures and hope that we can serve... More 

Brooklyn, New York
Level Contributor
142 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed July 13, 2015

While I'm never thrilled about paying the prices we paid to stay at the Residence Inn, I have to say that the hotel was on point in terms of comfort, amenities, and location. We were in town for a wedding, and the hotel was minutes away from the wedding venue. Additionally, the hotel had extremely comfortable beds and excellent temperature... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Constantly T, Thank you for taking the time to share your experience on Tripadvisor with us! I am glad you were able to enjoy all of the services our hotel has to offer. I can assure you that our revenue management team ensures that are rates are competitive to that of the local market. Our rates include complimentary services... More 

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