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Residence Inn New Rochelle

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35 LeCount Place, New Rochelle, NY 10801
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Residence Inn New Rochelle
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Residence Inn New Rochelle
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Residence Inn New Rochelle
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Level Contributor
100 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

While the Residence inn New Rochelle is not perfect it is a perfect example of the difference that old fashioned friendly service can make. I stayed there two nights. Every single employee bent over backwards to be friendly and helpful, including the woman who worked at breakfast. She asked my name the first day and happily greeted me the next... More 

Was this review helpful? Yes
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We've stayed here maybe ten times in the past 5 years. This was by far our best stay. (Some stays were literally not good, but there are few hotels in the area and we had a bad stay at the R hotel.) From the receptionist serving lemonade at the desk tonight, to the very helpful maintenance man, to the cookies,... More 

Was this review helpful? Yes
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an adequate stay. Luxury--no. Spacious--yes. Clean--fair. Updated--somewhat. Friendly star--yes. Free breakfast--nice enough for free! Stay again--probably if in the area again. Better than some, not as nice as others. B+ rating.

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Sara E, Thank you for taking the time to share your experience on Trip advisor! I thank you for your honest input as well as how we compare to other hotels. I would love for you to share with me how we could have rated an A with you. We are consistently striving to exceed our guests expectations and... More 

Upstate NY
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we arrived we got there about an hour before check in. The lady at the desk was very pleasant and offered us a upgrade and free parking. That ready made my day because I was there for a sad occasion. I felt right at home. Everyone was just so nice. The breakfast was awesome and Wanda was very kind... More 

Was this review helpful? Yes 1
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear momlove2bake, Thank you for taking a moment to share your experience with us. I am glad we were able to make a memorable experience with you although you were with us for a sad occasion. I will absolutely share your feedback with our team. I wish you the best in your future ventures and hope that we can serve... More 

Brooklyn, New York
Level Contributor
136 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While I'm never thrilled about paying the prices we paid to stay at the Residence Inn, I have to say that the hotel was on point in terms of comfort, amenities, and location. We were in town for a wedding, and the hotel was minutes away from the wedding venue. Additionally, the hotel had extremely comfortable beds and excellent temperature... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Constantly T, Thank you for taking the time to share your experience on Tripadvisor with us! I am glad you were able to enjoy all of the services our hotel has to offer. I can assure you that our revenue management team ensures that are rates are competitive to that of the local market. Our rates include complimentary services... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The Residence inn was a pleasure to stay in. Everything from check in was cheerful and efficient. The room was surprisingly big and comfortable and especially clean. The amenities were great from the 10 th floor business center to a sufficient breakfast each morning. The lounge area upstairs was also clean and quiet to hold business meetings.

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Cdr2755, Thank you for taking the time to share your experience on Tripadvisor! I am overjoyed you were able to enjoy all of our amenities, from our spacious rooms to our continental buffet breakfast! Comments such as these is what motivates our team to continue delivering exceptional service. We look forward to your return! Best Regards, Debbie Diaz Assistant... More 

Montreal
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed to be in the Bronx for a afternoon and evening meeting and required a local Hotel. Unfortunately I did not get to experience the neighbourhood since I checked in, left the hotel, returned very late and checked out early. That being said the area is supposed to be very nice. The hotel did not have a bellboy, but... More 

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Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Jeff K, Thank you for sharing your experience with us on Tripadvisor! I am glad you enjoyed our spacious suites. Although our rooms do not have safety deposit boxes we do have them located at the front desk for security. If your travels do bring you back to the area in the future do not hesitate to ask any... More 

Charlotte, North Carolina, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

We found this great little gem in New Rochelle, NY. It’s comfortable and clean and dog friendly to boot. Our room was quite large with full size refrigerator and kitchenette. Very nice breakfast is included. The folks are all extremely friendly and accommodating. The neighborhood feels safe, has a college nearby and lots of little ethnic restaurants. Their website gives... More 

Was this review helpful? Yes 1
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Allison M, Thank you for taking the time to share your experience with us on Trip Advisor. We are thrilled to see that you enjoyed your stay with us. Comments such as these are what motivates our entire team to continue delivering a memorable experience. Thank you again for providing such a wonderful review. Best Regards, Debbie Diaz Assistant... More 

Tupelo, Mississippi, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 27, 2015

This is a reasonable priced hotel that has a nice filling breakfast as part of the room price, as well as onsite parking. Rooms are clean and well cared for. Do not expect luxury. It is safe and the front desk is extremely helpful. Have stayed here before and will use it again when I come to Westchester county.

Was this review helpful? Yes 1
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Jeanb, Thank you for taking the time to share your experience with us on Trip Advisor! We are delighted to see that you enjoyed our clean and spacious suites as well as our complimentary buffet breakfast. Our entire team is always going the extra mile to exceed each of our guests expectations. Our goal is to ensure each guests... More 

Webster, New York, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 27, 2015

Staff is among the best of any hotel I have ever stayed at. Front desk, kitchen and maintanance were great. I will stay here when in New Rochelle, whether on business or leasure. General manager has get the credit for this type of service.

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear ou812uuuu, Thank you for taking the time to share your experience with us on Trip Advisor! We are thrilled to be called 'One of the best' with service. Comments such as these are what motivates our team to continue delivering exceptional service. We look forward to your return in the near future! Best Regards, Debbie Diaz Assistant General Manager... More 

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