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Residence Inn New Rochelle

3.0 of 5 35 LeCount Place, New Rochelle, NY 10801
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Residence Inn New Rochelle
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Residence Inn New Rochelle
Residence Inn New Rochelle
Residence Inn New Rochelle
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138 reviews from our community

Traveler rating
    50
    49
    15
    12
    12
See reviews for
47
17
10
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (43)
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Achim, Germany
1 review
1 of 5 stars Reviewed 1 week ago

I've been in this Hotel for 2.5 Weeks in January 2015. During this time the cleaning staff forgot to lock my door for 3 (three!!!!!!) times!!! I told the reception each time to lock that door when they left the room, they apologized and promised it would not happen again - but it happened again! I can't understand why they're... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Neil, Thank you for sharing your experience with us. We take all feedback seriously, and I sincerely regret that we did not meet your nor our expectations. I wanted to apologize for the lack of security and service you experienced. This is absolutely not in the norm for our hotel. I have shared this feedback with our team and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My friends and I went this past weekend and we loved it! The rooms, 1 bedroom suites, were so nice, we loved being able to cook ourselves dinner and everything was clean and presented beautifully. As for the staff, very prompt and attentive and Kelly at the front desk was wonderful! We loved her and plan to come back in... More 

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Annie H, Thank you for taking the time to share your experience with us on Trip advisor. I am delighted to see you enjoyed your stay with us. Our fully equipped kitchens in each suite are designed to make you feel as if you were at home. We seem to have achieved that here for you! Also Kelly has... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My family and I recently stayed here and we enjoyed our visit. The staff was very friendly and accommodating. The room was a nice size and clean. The breakfast was decent. The hotel was within close proximity to transportation( Metro North/Amtrak), restaurants, entertainment, and convenience stores. Beats the high cost of staying in Manhattan. We would definitely stay here again.

Was this review helpful? Yes
Debbie D, Manager at Residence Inn New Rochelle, responded to this review

Dear Stacey M, Thank you for sharing your feedback on TripAdvisor! I am glad to see that you enjoyed your stay with us. Our staff is consistently looking to meet and exceed guest expectations so we may deliver service that will have you wishing to come back. I see that we have achieved that here and look forward to your... More 

Attleboro, Massachusetts
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 10, 2014

Was visiting a friend in New Roc City and this hotel was nearby to where he lives. Front desk staff was very friendly and helpful at all times. Make sure you don't forget the delicious fresh baked cookie anytime you visit the front desk. Room was well equipped clean and a nice decor. I like the fact there is a... More 

Was this review helpful? Yes
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Dear FOOT5841, Thank you for the wonderful review in regards to our hotel! Comments such as these is what keeps out team motivated to continue delivering exceptional service. As you stated we are absolutely located in the heart of New Rochelle within walking distance to many attraction. I am glad you were able to enjoy everything New Rochelle has to... More 

MD
Contributor
18 reviews 18 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 15, 2014

Good location!!!! Clean and comfortable with average breakfast buffet and rooms with nice view of the Hudson River but lots of very young people running the front desk who weren't very responsive to our requests. Very over priced too!

Was this review helpful? Yes
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Dear NYJA44, Thank you for taking the time to share your experience. i am glad to see that you enjoyed our complimentary buffet breakfast complete with a large selection to meet every need. I do hope you were able to experience our evening social light dinner also complimentary Monday-Thursday. Our housekeeping team is also joyed to hear you enjoyed the... More 

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2014

Nice hotel, clean rooms and friendly staff. We had two separate rooms with a nice kitchen. What a beautiful hotel..comfortable bed, great bathrooms, nice privacy. So close to the amenities around. The staff was friendly and helpful. We enjoyed ourselves!

Was this review helpful? Yes
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear Sharon M, Thank you for taking the time to share your experience at our hotel. I am delighted you enjoyed your stay. I look forward to your return. Have a lovely day! Danielle Stumpf General Manager 914-636-7888 ext 4009 More 

Rochester, NY
Top Contributor
56 reviews 56 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 10, 2014

We were visiting colleges in the area this past weekend and chose this location for our base camp. What a great hotel - it's a fantastic setup for our family of four. Lots of room, excellent breakfast on the 10th floor with sweeping views of Long Island Sound. We could even see the new One World Trade Center tower from... More 

Was this review helpful? Yes
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear Fenway17, Thank you for taking the time to share your experience here at the New Rochelle Residence Inn. I am delighted you enjoyed your stay and look forward to your return! Have a lovely day! Danielle Stumpf General Manager 914-636-7888 ext 4009 More 

VA
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2014

This hotel is in a great location and has tons of things to do in the New Roc City area. We stayed in a 1 bedroom suite and I must say I was pleasantly surprised when we walked in the room because the front desk apparently overbooked their rooms that night. So at check in we were told our room... More 

Was this review helpful? Yes
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Dear Q T, I am delighted to hear you enjoyed your stay with us! I have forwarded your lovely comments over to my team. Our goal is to ensure every guest leaves here with a memorable experience. Even with the circumstances it seems we achieved that for you. You may not know that we actually have even larger rooms than... More 

New York City, New York
2 reviews
4 of 5 stars Reviewed November 7, 2014

Nice hotel, clean rooms, kitchen that's clean enough to really cook in, pleasant staff. Breakfast pretty good, nice views from the rooms that face the water. Key card readers in the stairwells and elevators were sometimes slow to read your electronic room key -- should be updated. Close to movie theater and downtown shopping.

Was this review helpful? Yes
DanielleStumpf, General Manager at Residence Inn New Rochelle, responded to this review

Dear JamesnJava, Thank you for taking the time to share your feedback on your stay. I am delighted to hear that you enjoyed our fully equipped kitchen in your room. I have also shared your nice comments with our breakfast team so that we may continue to deliver exceptional service. Thank you for the suggestion in regards to the key... More 

Wilson, North Carolina
Top Contributor
69 reviews 69 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 13, 2014

So some people are treated differently. .. I am a rewards card holders I was not recognized as such but the person behind me was and was greeted in a friendly manner. The instructions where incomplete sentences so it could not understand what they were telling me... so frustrating. In the middle of the night the toilet overflowed and the... More 

Was this review helpful? Yes
DanielleStumpf, Manager at Residence Inn New Rochelle, responded to this review

Dear Mrsjones930, Thank you for submitting your feedback on your recent stay. I would like to offer my deepest apologies for the inconvenience in service that you experienced. Working in the hospitality industry our goal is to exceed your expectation in service as much as possible. In every service encounter we do strive to provide personable service. Our goal at... More 

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Additional Information about Residence Inn New Rochelle

Address: 35 LeCount Place, New Rochelle, NY 10801
Location: United States > New York > Westchester County > New Rochelle
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn New Rochelle 3*
Number of rooms: 124
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Also Known As:
Residence Inn New Rochelle Hotel New Rochelle
New Rochelle Residence Inn

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