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All 3 New Hartford hotels

Holiday Inn New Hartford

3.0 of 5 Hotel   |   1777 Burrstone Road, New Hartford, NY 13413
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Ranked #2 of 3 hotels in New Hartford
GreenLeadersBronze level
A recent review
5 of 5 stars Reviewed October 2, 2013
christy8_77 Ohio
  • Reviews (17)
  • Photos (53)
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17 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
There are newer reviews for Holiday Inn New Hartford
See the most recent reviews
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

I traveled to New Hartford for school and stayed 4 nights. Check in was a breeze. The room was beautiful and had been recently remodeled. Extra large bathroom and the room was spotless! Super quiet and nice area next to a catholic high school. Conveniently located by the hospital and by route 5/12. No sidewalks in the area, which was... More

Was this review helpful? Yes
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking a minute to express your satisfaction with the service and accommodations we offered you. Our spaciously appointed guestrooms and friendly service are hallmarks we strive to deliver every day, and we're thrilled you experienced what we enjoy doing – making our guests very happy. Thank you for your business More

Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2013

We enjoyed the quiet setting and the view overlooking playing field. If you enjoy baths, make sure that you ask if your room has one. We had an executive king suite with no tub. The shower spray was quite needles and pins to boot. Service in the restaurant was very friendly and the food was passable.

Was this review helpful? Yes
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review

Thank you for writing a review of your experience with us. We’re happy to read you enjoyed the service and accommodations we offer you. Your business to our property are truly valued and much appreciated – thank you More

Farmington, Michigan, United States
Top Contributor
114 reviews 114 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 28, 2013 via mobile

Restaurant service is very slow, food quality is average. Room was very humid despite air conditioning. The phone in the room did not work. They did not return my laundry same day as requested. Desk clerk lied about it and would not summon a manager upon request. I had to find one myself. Other than that it was OK. Stay... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Please accept our sincere apologies for the condition of your guest room. Your experience is well below our standards and completely unacceptable. I will review the procedures with the appropriate departments and make sure we address all your concerns going forward. We’re disappointed that we failed to meet and exceed your expectations, but are grateful you took the time to... More

Travelers are raving about these New Hartford hotels

San Jose, California
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 17, 2013

I wish I could do a 3.5 rating because it didn't quite make it up to 4 in my opinion, but wasn't a 3 either....I decided to err on the positive side. This is a pretty big hotel which seems to cater to events. I stayed in a King size room and the bed was very comfy with really nice... More

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Tarrytown, New York
1 review
5 of 5 stars Reviewed August 15, 2013

I stayed at the Holiday Inn New Hartford during the first week of August for a yearly reunion that takes place in a different part of the state every year. We had such a great time. The rooms were cushy and clean. The catered event had yummy food and a great atmosphere. Chris in the Sales Office was incredibly helpful... More

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Hopewell Junction, New York
1 review
1 of 5 stars Reviewed July 24, 2013

First off, the girl at the front desk during my check-in acted as if I was inconveniencing her. Then, I get to my room & begin to notice a damp, musty smell. After some investigation, I noticed that mold had formed along the entire edge of the long wall, and that the wallpaper on the exterior wall had bubbled, as... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear AngSant64, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 11, 2013

We did not get off to a good start when we booked this hotel from our car. I am used to having my hotels right on the interstate so I can get off and on easy. This was about 7 miles in and very hard to find at night. But once we found it it was worth the effort! The... More

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Additional Information about Holiday Inn New Hartford

Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn

53 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (3)
Hotel & grounds (8)
Dining (8)
Room/suite (18)
Other (17)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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