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Holiday Inn Utica

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1777 Burrstone Road, New Hartford, NY 13413
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1 room 1 adult
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Holiday Inn Utica
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42 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

checked in late and the front desk was very accommodating. I even lost my room key before I got in my room lol and the gentleman at the front desk was more that happy to give me a new set. The room and the bathroom were very spacious and clean. The sofa had a pull out bed and an ottoman.... More 

Helpful?
Thank Dulcé S
Blandford, Massachusetts
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I arrived a bit early for check in. The lobby smelled like fresh baked cookies. As a spire member I usually get a nice upgrade. This time, Thomas, from desk clerk gave me a 3 room suite. Very nice. He took the time to call housekeeping to see which room he could give me. Many times they just assume the... More 

Helpful?
Thank Sandsculptureman
Easton, Pennsylvania
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed December 31, 2015

This is not the newest Holiday Inn and it is a bit off the Thruway, on the arterial (route 5) exit at Burrstone road. Good Alternative if you can't get a room at an upscale place near the NY Thruway. A couple of new additions may make this possible. But most of the local places will make you want itch!... More 

Helpful?
Thank Marb E
Las Vegas, Nevada
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed December 30, 2015

The motel is very clean and welcoming. The staff is great! I enjoyed the room service, and the restaurant inside of the motel. My only complaint was I couldn't get anything to eat at 6 am, and the beds are not the most comfortable.

Helpful?
Thank mobybich
Clayton, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 19, 2015

Nice location versus downtown Utica, the hotel is good for a pet-friendly stay. It's an older facility, but the rates are fairly reasonble and their are some good restaurants within easy commuting distance. If you make your reservation with the hotel directly rather than through Orbitz ect., ask for a breakfast voucher for the length of your stay. The voucher... More 

Helpful?
Thank RobGrant
IHGCare, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear RobGrant, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Burnet, United States
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 24, 2015

We had another leisure day of travel and decided to stop in New Hartford, New York for the evening. We went to P.O.I. "Destination/Accommodations" on our navigation system and up popped the Holiday Inn as well as other hotels. The Holiday Inn was an easy choice although the distance from the highway was more than anticipated. The staff was very... More 

Helpful?
Thank Bryan B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 22, 2015 via mobile

I was in the New Hartford area for 5 weeks for business. My coworkers and I stayed at the Holiday Inn New Hartford for the duration of the visit. The staff was pleasant and personable. This really helped during the long stay away from family and friends. Sales associate Leyna was always a friendly face to come home to and... More 

Helpful?
1 Thank darrien h
Jonestown, Pennsylvania
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed September 29, 2015

We stayed here for one night. It was clean and nice what you would expect from a holiday inn. We had breakfast in the hotel restaurant and it was very good. The staff were very nice and made us feel welcome. If we come back in the area we will stay here for sure.

Helpful?
Thank rc1950
Lexington, South Carolina
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 30, 2015

I booked a room for four nights - starting August 23, 2015. I woke up in the morning to a desk and night stand with ants. I also observed them on the couch as well. The only reason I couldn't see any on the carpet is because it was very dark. The rooms are filthy - the hotel is an... More 

Helpful?
Thank EmailYogi
IHGCare, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear EmailYogi, Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It seems that we were not able to execute an exemplary hotel stay experience with regard to room cleanliness and poor WIFI connection. Please accept our sincere apologies for any inconvenience these... More 

Travelers are raving about these New Hartford hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 11, 2015

Our hotel experience was average. Typical room in size. It was clean with free wifi. The restaurant was disappointing. We enjoy a good breakfast at a hotel but, did not find that at this hotel. Other than that, I would stay there again if in the area.

Helpful?
Thank RM22222
HolidayInnUtica1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I apologize for the inconveniences you had experienced while you were here. We will review with restaurant manager to ensure everyone has a great experience. We hope that if you ever return to the Utica area we will be your choice for accommodations. More 

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