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Holiday Inn New Hartford

GreenLeadersBronze level
3.0 of 5
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1777 Burrstone Road, New Hartford, NY 13413
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Holiday Inn New Hartford
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Ranked #2 of 3 Hotels in New Hartford
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 4 weeks ago
onaneedtoknowbasis Central, New York
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30 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Central, New York
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Negatives: fridge in room is extra cost, (I was staying for work with travel lunches so not on my own leisure funds), no microwaves, (which no fridge/micro makes no sense to me since there is a restaurant on site and you may have leftovers or room service), vending machines not stocked, shower handle hard to turn, they did not clean... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I apologize for the inconveniences you had experienced while you were here. We are in the process of purchasing refrigerators for all of our rooms to better serve our guest. We hope that if you ever return to the Utica area we will be... More 

1 review
2 of 5 stars Reviewed June 19, 2015 via mobile

This is the third time we've stayed here for work. The first two times were relatively unremarkable. Nothing good nothing bad. This time there was an issue with a seal in the toilet, causing it to leak water all over the floor. It took them two tries to correct the problem. Also, when does housekeeping start knocking on doors at... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear Jrmorgan86, Thank you for leaving a candid review about our hotel on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for commending the level of cleanliness our housekeeping was able to provide. Our goal has always been to provide our guests with the best hospitality service and we are sorry... More 

Travelers are raving about these New Hartford hotels

Rochester, New York
2 reviews
5 of 5 stars Reviewed January 28, 2015

This hotel is a dream for a road warrior working in the Mohawk Valley! I have had the pleasure of staying here on more than one occasion and have reservations for future trips already scheduled. The staff are outstanding from the front desk to the Moose River restaurant, to the Director of Sales & house keeping staff! This hotel is... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thanks for expressing complete satisfaction with your overall stay experience – awesome too hear we exceeded your expectations with both visits. Providing inviting accommodations with a friendly smile and whatever it takes attitude is our culture, and something we take tremendous pride in delivering – thanks for noticing. We value your business and hope to have you back again soon. More 

Ontario, Canada
1 review
5 of 5 stars Reviewed January 27, 2015

Good and comfortable stay. Close to restaurants and shopping. The hotels Moose River restaurant served a great breakfast. Great portions. Rooms were impressively spotless and clean. Free internet was great.

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Nashville, Tennessee
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 15, 2015

I stayed for five nights while on business in New Hampton. The room was nice and clean. The housekeeping staff was very friendly and did a very good job of cleaning the room. The cons: the refrigerator in room 129 did not work. The two front desk employees seemed like they were aggravated to deal with a guest. (Thankfully, the... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to post your review. I have addressed your concerns with our maintenance department in order to get the refrigerator fixed in room 129. I have also given your very nice comments to our executive housekeeper in regards to his staff. If you are in the Utica/New Hartford area again for business we hope that... More 

Macedon, NY
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 15, 2014

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in... More 

Utica, NY
Level Contributor
378 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed November 11, 2014

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle.... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda More 

Westchester, New York, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 12, 2014

This hotel is convenient, pleasant and reasonably priced. It was clean and the beds were very good. It could use some updating but overall, it is better than most other places in the area. Staff was pleasant and helpful. They will also permit dogs. Was also very quiet. Will stay there again.

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your review. We appreciate you taking the time to let us know that you had a wonderful stay with us and we are happy to here that you will be back. Thank you again and we look forward to having you as our guest in the future! More 

Swansboro, North Carolina, United States
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed October 1, 2014

the hotel is in very good condition...all new furnishings...and that is the end of the good news.....when you arrive the doors pull out...making it very difficult to negotiate luggage coming in....the room....no microwave or fridge.....in the bathroom the only plug was on the far wall....making it impossible to blow dry my hair...yet there is a phone jack next to the... More 

Was this review helpful? Yes 1
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Our sincere apologies for the recent experience you had with us. Cleanliness and condition is something we take great pride in and we’re extremely disappointed to learn of what occurred during your visit. Responding to guests needs is another area we usually excel in, so I will address the specifics of your claim in detail with the appropriate departments immediately... More 

Reading, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 2, 2014

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip... More 

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