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All 3 New Hartford hotels

Holiday Inn New Hartford

3.0 of 5 Hotel   |   1777 Burrstone Road, New Hartford, NY 13413
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Ranked #2 of 3 Hotels in New Hartford
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A recent review
3 of 5 stars reviewed 1 week ago
myjetski23 Macedon, NY
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25 reviews from our community

Traveler rating
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    6
    6
    3
    4
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13
4
1
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Macedon, NY
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in... More

Utica, NY
Top Contributor
108 reviews 108 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle.... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda More

Travelers are raving about these New Hartford hotels

Westchester, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2014

This hotel is convenient, pleasant and reasonably priced. It was clean and the beds were very good. It could use some updating but overall, it is better than most other places in the area. Staff was pleasant and helpful. They will also permit dogs. Was also very quiet. Will stay there again.

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your review. We appreciate you taking the time to let us know that you had a wonderful stay with us and we are happy to here that you will be back. Thank you again and we look forward to having you as our guest in the future! More

Swansboro, North Carolina, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 1, 2014

the hotel is in very good condition...all new furnishings...and that is the end of the good news.....when you arrive the doors pull out...making it very difficult to negotiate luggage coming in....the room....no microwave or fridge.....in the bathroom the only plug was on the far wall....making it impossible to blow dry my hair...yet there is a phone jack next to the... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Our sincere apologies for the recent experience you had with us. Cleanliness and condition is something we take great pride in and we’re extremely disappointed to learn of what occurred during your visit. Responding to guests needs is another area we usually excel in, so I will address the specifics of your claim in detail with the appropriate departments immediately... More

Reading, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2014

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip... More

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central Ohio
Top Contributor
134 reviews 134 reviews
92 hotel reviews
194 helpful votes 194 helpful votes
4 of 5 stars Reviewed September 1, 2014

We typically don't stay at Holiday Inns (other than HI Express occasionally) so I expected that this one would be rather old and tired based on some of the other reviews, and our most recent experience with the chain about twelve years ago. Fortunately, this hotel exceeded our expectations in many ways. The property was in great condition outside and... More

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2014

I waa charged for breakfast lol room was nice, clean, updated and staff was friendly im writing this a couple of months later i hope its the right one, only stayed for 1 night and i would stay here again

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Vancouver, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 9, 2014

No breakfast included -- maybe I've spent too much time in European hotels, but for about half the price, I could have stayed at the Days Inn down the street with the same amenities, plus a full, hot breakfast. There is a door-hanger telling about the save water program to use your towels for more than one day, BUT there... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is... More

HAMMOND
Top Contributor
55 reviews 55 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 9, 2014

Made reservations at this Holiday Inn due to its proximity to Utica-Rome Speedway and used Reward points. Directions to this place via Mapquest were confusing! Finally found this hotel and next to business park and across the street from homes. Only later we found a hospital and college close by also. Requested 1st floor room with fridge for diabetic husband... More

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Bogota, Colombia
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Stayed at this hotel beforem is always cofortable . Pool is out side and no hot tub. The casnio is not far 10 miles. room is clean and large no noise . Place is never crowed restrurant is attached to hotel can charge food to bill.

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Additional Information about Holiday Inn New Hartford

Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
Number of rooms: 100
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn

53 photos of this hotel

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