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All 3 New Hartford hotels

Holiday Inn New Hartford

3.0 of 5 Hotel   |   1777 Burrstone Road, New Hartford, NY 13413
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47%
Ranked #2 of 3 hotels in New Hartford
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 weeks ago
GenBear Vancouver, Washington
  • Overview
  • Reviews (17)
  • Photos (51)
  • Amenities
  • Room tips (5)
  • Location
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17 people have reviewed this hotel

Traveler rating
    5
    3
    5
    0
    4
See reviews for
5
4
1
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Vancouver, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

No breakfast included -- maybe I've spent too much time in European hotels, but for about half the price, I could have stayed at the Days Inn down the street with the same amenities, plus a full, hot breakfast. There is a door-hanger telling about the save water program to use your towels for more than one day, BUT there... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is... More

HAMMOND
Top Contributor
50 reviews 50 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Made reservations at this Holiday Inn due to its proximity to Utica-Rome Speedway and used Reward points. Directions to this place via Mapquest were confusing! Finally found this hotel and next to business park and across the street from homes. Only later we found a hospital and college close by also. Requested 1st floor room with fridge for diabetic husband... More

Was this review helpful? Yes
Bogota, Colombia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel beforem is always cofortable . Pool is out side and no hot tub. The casnio is not far 10 miles. room is clean and large no noise . Place is never crowed restrurant is attached to hotel can charge food to bill.

Was this review helpful? Yes
The Villages, Florida
Top Contributor
147 reviews 147 reviews
67 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 22, 2014

Stayed 6/19. Bottom line: Big comfortable clean room, good staff, no fridge/microwave. Hotel is next to a business park on a route that passes through town. A bit hard to find without GPS. There is plenty of free parking. Check in was friendly and efficient. Our room was large, clean and comfortable. Beds had clean sheets and we slept well.... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your review. We appreciate you taking the time to let us know about your recent stay with us. More

Chartley, Massachusetts
Top Contributor
84 reviews 84 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed June 2, 2014

We chose this place because of its location. It was the halfway point on a long journey. My review is for the room, not the common areas. We arrived late, we left early. The room was clean and comfortable. The staff was friendly and accommodating. I would usually give an average review because there is nothing spectacular about the hotel.... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your 4 star review. We appreciate you taking the time to do so. I am glad that the issue that you expierienced was satisfied to your liking. We hope to see you again in the future. More

Shillington, Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 18, 2014 via mobile

My husband is a gold member. He bike this room for business. Having the intent is a necessity. We could not get internet. We repeatedly asked the front desk which acted like we were a nuisance. We got told it "should" be fixed. Then we were told it "was" fixed. Then we were told to work in the lobby. Even... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

I apologize for the issues that you encountered during your stay with us. I have spoken with the staff about the proper procedures on how to handle further issues with the internet should they arise. I appreciate you taking the time to let us know of this issue so that we may repair it for future guest. More

Travelers are raving about these New Hartford hotels

Knoxville, Tennessee, United States
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 4, 2014

The staff at this hotel was extremely understanding and accommodating when we stayed there during the funeral of my mother. We did not know that they offered a discount for funerals. But when my sister casually mentioned that we were there for a funeral they immediately gave us the discount. It was nice to find a hotel that actually cared... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you very much for taking the time to review our hotel about your recent stay. I have reviewed your comments with the housekeeping manager and we will work with our staff to improve for the next guest. Again we appreciate you taking the time to do this, and hope that when you return to the Utica area we will... More

Dundas, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 2, 2014 via mobile

Another typical hotel with fairly clean rooms. My only beef was finding a long hair in the bathtub and another one on the toilet seat. Proof for me that they had not been cleaned prior to my arrival. For the rest it was a good stay. Staff very friendly and breakfast was also served promptly and professionally.

Was this review helpful? Yes 1
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Mike B, I apologize for the cleaniness of your room. I have spoken with the Executive Housekeeper and we will be taking steps to make sure that this will not happen again. Thank you for taking the time to review our hotel and we hope to have you as our guest again in the future. More

Hartwick
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 15, 2013

This is a nice Holiday Inn. The room was comfortable. One lamp was not plugged into the wall so we had to move the bed away from the wall to find the electrical outlet. Friendly staff and free coffee and cookies.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear Hartwickvisitor, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. We would like to apologize for the challenges you had in finding the electrical outlet. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience... More

new york
Contributor
13 reviews 13 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 14, 2013

Stayed one night while attending an awards event. Our group had reserved a block of six rooms. One of the rooms we were given was already occupied by someone when we entered and one room was actually being used by the hotel as a "storage room" with spare beds, chairs, etc piled up in it. The front desk staff seemed... More

Was this review helpful? Yes 3
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is... More

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Additional Information about Holiday Inn New Hartford

Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn

51 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (16)
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Pool/beach area (3)
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Hotel & grounds (8)
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Dining (8)
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Other (17)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

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