We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 New Hartford hotels

Holiday Inn New Hartford

3.0 of 5 Hotel   |   1777 Burrstone Road, New Hartford, NY 13413
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn New Hartford to your Saves list
Holiday Inn New Hartford
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
IHG Expedia.com Booking.com
and 8 more sites!
40%
Ranked #2 of 3 hotels in New Hartford
GreenLeadersBronze level
A recent review
3 of 5 stars Reviewed February 2, 2014
Mike B Dundas, Canada
Write a Review

10 people have reviewed this hotel

Traveler rating
    3
    1
    3
    0
    3
See reviews for
2
2
1
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Dundas, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 2, 2014 via mobile

Another typical hotel with fairly clean rooms. My only beef was finding a long hair in the bathtub and another one on the toilet seat. Proof for me that they had not been cleaned prior to my arrival. For the rest it was a good stay. Staff very friendly and breakfast was also served promptly and professionally.

Was this review helpful? Yes 1
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Mike B, I apologize for the cleaniness of your room. I have spoken with the Executive Housekeeper and we will be taking steps to make sure that this will not happen again. Thank you for taking the time to review our hotel and we hope to have you as our guest again in the future. More

Hartwick
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 15, 2013

This is a nice Holiday Inn. The room was comfortable. One lamp was not plugged into the wall so we had to move the bed away from the wall to find the electrical outlet. Friendly staff and free coffee and cookies.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear Hartwickvisitor, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. We would like to apologize for the challenges you had in finding the electrical outlet. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience... More

new york
Contributor
13 reviews 13 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 14, 2013

Stayed one night while attending an awards event. Our group had reserved a block of six rooms. One of the rooms we were given was already occupied by someone when we entered and one room was actually being used by the hotel as a "storage room" with spare beds, chairs, etc piled up in it. The front desk staff seemed... More

Was this review helpful? Yes 3
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is... More

Travelers are raving about these New Hartford hotels

Ohio
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

I traveled to New Hartford for school and stayed 4 nights. Check in was a breeze. The room was beautiful and had been recently remodeled. Extra large bathroom and the room was spotless! Super quiet and nice area next to a catholic high school. Conveniently located by the hospital and by route 5/12. No sidewalks in the area, which was... More

Was this review helpful? Yes
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking a minute to express your satisfaction with the service and accommodations we offered you. Our spaciously appointed guestrooms and friendly service are hallmarks we strive to deliver every day, and we're thrilled you experienced what we enjoy doing – making our guests very happy. Thank you for your business More

Toronto, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2013

We enjoyed the quiet setting and the view overlooking playing field. If you enjoy baths, make sure that you ask if your room has one. We had an executive king suite with no tub. The shower spray was quite needles and pins to boot. Service in the restaurant was very friendly and the food was passable.

Was this review helpful? Yes
Amanda1777, Manager at Holiday Inn New Hartford, responded to this review

Thank you for writing a review of your experience with us. We’re happy to read you enjoyed the service and accommodations we offer you. Your business to our property are truly valued and much appreciated – thank you More

Farmington, Michigan, United States
Top Contributor
86 reviews 86 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 28, 2013 via mobile

Restaurant service is very slow, food quality is average. Room was very humid despite air conditioning. The phone in the room did not work. They did not return my laundry same day as requested. Desk clerk lied about it and would not summon a manager upon request. I had to find one myself. Other than that it was OK. Stay... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Please accept our sincere apologies for the condition of your guest room. Your experience is well below our standards and completely unacceptable. I will review the procedures with the appropriate departments and make sure we address all your concerns going forward. We’re disappointed that we failed to meet and exceed your expectations, but are grateful you took the time to... More

San Jose, California
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 17, 2013

I wish I could do a 3.5 rating because it didn't quite make it up to 4 in my opinion, but wasn't a 3 either....I decided to err on the positive side. This is a pretty big hotel which seems to cater to events. I stayed in a King size room and the bed was very comfy with really nice... More

Was this review helpful? Yes
Tarrytown, New York
1 review
5 of 5 stars Reviewed August 15, 2013

I stayed at the Holiday Inn New Hartford during the first week of August for a yearly reunion that takes place in a different part of the state every year. We had such a great time. The rooms were cushy and clean. The catered event had yummy food and a great atmosphere. Chris in the Sales Office was incredibly helpful... More

Was this review helpful? Yes
Hopewell Junction, New York
1 review
1 of 5 stars Reviewed July 24, 2013

First off, the girl at the front desk during my check-in acted as if I was inconveniencing her. Then, I get to my room & begin to notice a damp, musty smell. After some investigation, I noticed that mold had formed along the entire edge of the long wall, and that the wallpaper on the exterior wall had bubbled, as... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear AngSant64, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 11, 2013

We did not get off to a good start when we booked this hotel from our car. I am used to having my hotels right on the interstate so I can get off and on easy. This was about 7 miles in and very hard to find at night. But once we found it it was worth the effort! The... More

Was this review helpful? Yes

Been to Holiday Inn New Hartford? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn New Hartford

Also Known As:
Holiday Inn New Hartford Hotel
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Priceline, Orbitz, Agoda, TripOnline SA, Hotels.com, Venere and Otel so you can book your Holiday Inn New Hartford reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn New Hartford, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.