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Holiday Inn New Hartford

GreenLeadersBronze level
3.0 of 5
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1777 Burrstone Road, New Hartford, NY 13413
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1 room 1 guest
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Holiday Inn New Hartford
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33 Reviews from our TripAdvisor Community

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Traveler rating
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    8
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15
5
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (33)
  • Mar-May only
    (2)
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    (17)
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our hotel experience was average. Typical room in size. It was clean with free wifi. The restaurant was disappointing. We enjoy a good breakfast at a hotel but, did not find that at this hotel. Other than that, I would stay there again if in the area.

Was this review helpful? Yes
HolidayInnUtica1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I apologize for the inconveniences you had experienced while you were here. We will review with restaurant manager to ensure everyone has a great experience. We hope that if you ever return to the Utica area we will be your choice for accommodations. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Miguel was amazing in making sure we were comfortable and were all set! The room was spacious and very clean! The bed was comfortable and it was a great time! I would definitely stay there again! Excellent!

Was this review helpful? Yes
HolidayInnUtica1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to let us know about your recent stay with us. we are glad you had such a great experience at our hotel. We hope that if you ever return to the Utica area we will be your choice for accommodations. More 

Palmer,Massachusetts
Level Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel a least 3 times,on our way to Buffalo.Unfortunately it appears to be getting old,and in need of a facelift. The rooms seem to be clean enough,but it needs some cosmetic updates. The restaurant still puts out a good meal,and everyone appears friendly enough, but it's time for a makeover to compete in today's market.This hotel... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear dziadzu1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the restaurant and cleanliness. However, we’re sorry we fell below your expectation regarding the property being dated. We will look into this concern. While we understand that your stay was not... More 

Central, New York
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 30, 2015 via mobile

Negatives: fridge in room is extra cost, (I was staying for work with travel lunches so not on my own leisure funds), no microwaves, (which no fridge/micro makes no sense to me since there is a restaurant on site and you may have leftovers or room service), vending machines not stocked, shower handle hard to turn, they did not clean... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I apologize for the inconveniences you had experienced while you were here. We are in the process of purchasing refrigerators for all of our rooms to better serve our guest. We hope that if you ever return to the Utica area we will be... More 

1 review
2 of 5 stars Reviewed June 19, 2015 via mobile

This is the third time we've stayed here for work. The first two times were relatively unremarkable. Nothing good nothing bad. This time there was an issue with a seal in the toilet, causing it to leak water all over the floor. It took them two tries to correct the problem. Also, when does housekeeping start knocking on doors at... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn New Hartford, responded to this review

Dear Jrmorgan86, Thank you for leaving a candid review about our hotel on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for commending the level of cleanliness our housekeeping was able to provide. Our goal has always been to provide our guests with the best hospitality service and we are sorry... More 

Travelers are raving about these New Hartford hotels

Rochester, New York
2 reviews
5 of 5 stars Reviewed January 28, 2015

This hotel is a dream for a road warrior working in the Mohawk Valley! I have had the pleasure of staying here on more than one occasion and have reservations for future trips already scheduled. The staff are outstanding from the front desk to the Moose River restaurant, to the Director of Sales & house keeping staff! This hotel is... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thanks for expressing complete satisfaction with your overall stay experience – awesome too hear we exceeded your expectations with both visits. Providing inviting accommodations with a friendly smile and whatever it takes attitude is our culture, and something we take tremendous pride in delivering – thanks for noticing. We value your business and hope to have you back again soon. More 

Ontario, Canada
1 review
5 of 5 stars Reviewed January 27, 2015

Good and comfortable stay. Close to restaurants and shopping. The hotels Moose River restaurant served a great breakfast. Great portions. Rooms were impressively spotless and clean. Free internet was great.

Was this review helpful? Yes
HolidayInnUtica1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to let us know about your recent stay with us. We are glad to see we made you comfortable and a happy guest. We hope that if you ever return to the Utica area we will be your choice for accommodations. More 

Nashville, Tennessee
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 15, 2015

I stayed for five nights while on business in New Hampton. The room was nice and clean. The housekeeping staff was very friendly and did a very good job of cleaning the room. The cons: the refrigerator in room 129 did not work. The two front desk employees seemed like they were aggravated to deal with a guest. (Thankfully, the... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to post your review. I have addressed your concerns with our maintenance department in order to get the refrigerator fixed in room 129. I have also given your very nice comments to our executive housekeeper in regards to his staff. If you are in the Utica/New Hartford area again for business we hope that... More 

Macedon, NY
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 15, 2014

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in... More 

Utica, NY
Level Contributor
381 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
2 of 5 stars Reviewed November 11, 2014

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle.... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda More 

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