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Holiday Inn New Hartford

3.0 of 5 1777 Burrstone Road, New Hartford, NY 13413
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Holiday Inn New Hartford
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Holiday Inn New Hartford
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28 reviews from our community

Traveler rating
    8
    7
    6
    3
    4
See reviews for
13
4
1
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Rochester, New York
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel is a dream for a road warrior working in the Mohawk Valley! I have had the pleasure of staying here on more than one occasion and have reservations for future trips already scheduled. The staff are outstanding from the front desk to the Moose River restaurant, to the Director of Sales & house keeping staff! This hotel is... More 

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Ontario, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Good and comfortable stay. Close to restaurants and shopping. The hotels Moose River restaurant served a great breakfast. Great portions. Rooms were impressively spotless and clean. Free internet was great.

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Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for five nights while on business in New Hampton. The room was nice and clean. The housekeeping staff was very friendly and did a very good job of cleaning the room. The cons: the refrigerator in room 129 did not work. The two front desk employees seemed like they were aggravated to deal with a guest. (Thankfully, the... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to post your review. I have addressed your concerns with our maintenance department in order to get the refrigerator fixed in room 129. I have also given your very nice comments to our executive housekeeper in regards to his staff. If you are in the Utica/New Hartford area again for business we hope that... More 

Macedon, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 15, 2014

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in... More 

Utica, NY
Top Contributor
277 reviews 277 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed November 11, 2014

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle.... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda More 

Travelers are raving about these New Hartford hotels

Westchester, New York, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2014

This hotel is convenient, pleasant and reasonably priced. It was clean and the beds were very good. It could use some updating but overall, it is better than most other places in the area. Staff was pleasant and helpful. They will also permit dogs. Was also very quiet. Will stay there again.

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your review. We appreciate you taking the time to let us know that you had a wonderful stay with us and we are happy to here that you will be back. Thank you again and we look forward to having you as our guest in the future! More 

Swansboro, North Carolina, United States
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 1, 2014

the hotel is in very good condition...all new furnishings...and that is the end of the good news.....when you arrive the doors pull out...making it very difficult to negotiate luggage coming in....the room....no microwave or fridge.....in the bathroom the only plug was on the far wall....making it impossible to blow dry my hair...yet there is a phone jack next to the... More 

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Our sincere apologies for the recent experience you had with us. Cleanliness and condition is something we take great pride in and we’re extremely disappointed to learn of what occurred during your visit. Responding to guests needs is another area we usually excel in, so I will address the specifics of your claim in detail with the appropriate departments immediately... More 

Reading, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 2, 2014

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip... More 

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central Ohio
Top Contributor
142 reviews 142 reviews
93 hotel reviews
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed September 1, 2014

We typically don't stay at Holiday Inns (other than HI Express occasionally) so I expected that this one would be rather old and tired based on some of the other reviews, and our most recent experience with the chain about twelve years ago. Fortunately, this hotel exceeded our expectations in many ways. The property was in great condition outside and... More 

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2014

I waa charged for breakfast lol room was nice, clean, updated and staff was friendly im writing this a couple of months later i hope its the right one, only stayed for 1 night and i would stay here again

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Additional Information about Holiday Inn New Hartford

Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn

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