We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn New Hartford

GreenLeadersBronze level
3.0 of 5
Hotel website
Hotel deals
1777 Burrstone Road, New Hartford, NY 13413
Special Offer
Save 10-30%
Holiday Inn New Hartford
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #2 of 3 Hotels in New Hartford
GreenLeadersBronze level
A recent review
5 of 5 stars Reviewed January 28, 2015
FarmingtonOwner Rochester, New York
Write a Review

28 reviews from our community

Traveler rating
    8
    7
    6
    3
    4
See reviews for
13
4
1
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (28)
  • Mar-May only
    (2)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (5)
All months
Rochester, New York
2 reviews
5 of 5 stars Reviewed January 28, 2015

This hotel is a dream for a road warrior working in the Mohawk Valley! I have had the pleasure of staying here on more than one occasion and have reservations for future trips already scheduled. The staff are outstanding from the front desk to the Moose River restaurant, to the Director of Sales & house keeping staff! This hotel is... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thanks for expressing complete satisfaction with your overall stay experience – awesome too hear we exceeded your expectations with both visits. Providing inviting accommodations with a friendly smile and whatever it takes attitude is our culture, and something we take tremendous pride in delivering – thanks for noticing. We value your business and hope to have you back again soon. More 

Ontario, Canada
1 review
5 of 5 stars Reviewed January 27, 2015

Good and comfortable stay. Close to restaurants and shopping. The hotels Moose River restaurant served a great breakfast. Great portions. Rooms were impressively spotless and clean. Free internet was great.

Was this review helpful? Yes
Nashville, Tennessee
Contributor
11 reviews 11 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 15, 2015

I stayed for five nights while on business in New Hampton. The room was nice and clean. The housekeeping staff was very friendly and did a very good job of cleaning the room. The cons: the refrigerator in room 129 did not work. The two front desk employees seemed like they were aggravated to deal with a guest. (Thankfully, the... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to post your review. I have addressed your concerns with our maintenance department in order to get the refrigerator fixed in room 129. I have also given your very nice comments to our executive housekeeper in regards to his staff. If you are in the Utica/New Hartford area again for business we hope that... More 

Macedon, NY
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 15, 2014

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in... More 

Utica, NY
Top Contributor
334 reviews 334 reviews
45 hotel reviews
89 helpful votes 89 helpful votes
2 of 5 stars Reviewed November 11, 2014

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle.... More 

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda More 

Travelers are raving about these New Hartford hotels

Westchester, New York, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2014

This hotel is convenient, pleasant and reasonably priced. It was clean and the beds were very good. It could use some updating but overall, it is better than most other places in the area. Staff was pleasant and helpful. They will also permit dogs. Was also very quiet. Will stay there again.

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your review. We appreciate you taking the time to let us know that you had a wonderful stay with us and we are happy to here that you will be back. Thank you again and we look forward to having you as our guest in the future! More 

Swansboro, North Carolina, United States
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 1, 2014

the hotel is in very good condition...all new furnishings...and that is the end of the good news.....when you arrive the doors pull out...making it very difficult to negotiate luggage coming in....the room....no microwave or fridge.....in the bathroom the only plug was on the far wall....making it impossible to blow dry my hair...yet there is a phone jack next to the... More 

Was this review helpful? Yes 1
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Our sincere apologies for the recent experience you had with us. Cleanliness and condition is something we take great pride in and we’re extremely disappointed to learn of what occurred during your visit. Responding to guests needs is another area we usually excel in, so I will address the specifics of your claim in detail with the appropriate departments immediately... More 

Reading, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2014

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip... More 

Was this review helpful? Yes
central Ohio
Top Contributor
165 reviews 165 reviews
101 hotel reviews
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed September 1, 2014

We typically don't stay at Holiday Inns (other than HI Express occasionally) so I expected that this one would be rather old and tired based on some of the other reviews, and our most recent experience with the chain about twelve years ago. Fortunately, this hotel exceeded our expectations in many ways. The property was in great condition outside and... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 27, 2014

I waa charged for breakfast lol room was nice, clean, updated and staff was friendly im writing this a couple of months later i hope its the right one, only stayed for 1 night and i would stay here again

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

38 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Business center/function rooms (12)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (6)
Viewed
Dining (6)
Viewed
Room/suite (9)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay