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All 3 New Hartford hotels

Holiday Inn New Hartford

3.0 of 5 Hotel   |   1777 Burrstone Road, New Hartford, NY 13413
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Ranked #2 of 3 Hotels in New Hartford
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A recent review
5 of 5 stars reviewed 2 weeks ago
CrownePlazaReading Reading, Pennsylvania
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21 reviews from our community

Traveler rating
    6
    5
    5
    1
    4
See reviews for
9
4
1
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Reading, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip... More

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central Ohio
Top Contributor
133 reviews 133 reviews
91 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We typically don't stay at Holiday Inns (other than HI Express occasionally) so I expected that this one would be rather old and tired based on some of the other reviews, and our most recent experience with the chain about twelve years ago. Fortunately, this hotel exceeded our expectations in many ways. The property was in great condition outside and... More

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I waa charged for breakfast lol room was nice, clean, updated and staff was friendly im writing this a couple of months later i hope its the right one, only stayed for 1 night and i would stay here again

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Vancouver, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 9, 2014

No breakfast included -- maybe I've spent too much time in European hotels, but for about half the price, I could have stayed at the Days Inn down the street with the same amenities, plus a full, hot breakfast. There is a door-hanger telling about the save water program to use your towels for more than one day, BUT there... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is... More

HAMMOND
Top Contributor
50 reviews 50 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 9, 2014

Made reservations at this Holiday Inn due to its proximity to Utica-Rome Speedway and used Reward points. Directions to this place via Mapquest were confusing! Finally found this hotel and next to business park and across the street from homes. Only later we found a hospital and college close by also. Requested 1st floor room with fridge for diabetic husband... More

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Bogota, Colombia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Stayed at this hotel beforem is always cofortable . Pool is out side and no hot tub. The casnio is not far 10 miles. room is clean and large no noise . Place is never crowed restrurant is attached to hotel can charge food to bill.

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The Villages, Florida
Top Contributor
166 reviews 166 reviews
76 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed June 22, 2014

Stayed 6/19. Bottom line: Big comfortable clean room, good staff, no fridge/microwave. Hotel is next to a business park on a route that passes through town. A bit hard to find without GPS. There is plenty of free parking. Check in was friendly and efficient. Our room was large, clean and comfortable. Beds had clean sheets and we slept well.... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your review. We appreciate you taking the time to let us know about your recent stay with us. More

Chartley, Massachusetts
Top Contributor
94 reviews 94 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed June 2, 2014

We chose this place because of its location. It was the halfway point on a long journey. My review is for the room, not the common areas. We arrived late, we left early. The room was clean and comfortable. The staff was friendly and accommodating. I would usually give an average review because there is nothing spectacular about the hotel.... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you for your 4 star review. We appreciate you taking the time to do so. I am glad that the issue that you expierienced was satisfied to your liking. We hope to see you again in the future. More

Shillington, Pennsylvania
Contributor
16 reviews 16 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 18, 2014 via mobile

My husband is a gold member. He bike this room for business. Having the intent is a necessity. We could not get internet. We repeatedly asked the front desk which acted like we were a nuisance. We got told it "should" be fixed. Then we were told it "was" fixed. Then we were told to work in the lobby. Even... More

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Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

I apologize for the issues that you encountered during your stay with us. I have spoken with the staff about the proper procedures on how to handle further issues with the internet should they arise. I appreciate you taking the time to let us know of this issue so that we may repair it for future guest. More

Travelers are raving about these New Hartford hotels

Knoxville, Tennessee, United States
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 4, 2014

The staff at this hotel was extremely understanding and accommodating when we stayed there during the funeral of my mother. We did not know that they offered a discount for funerals. But when my sister casually mentioned that we were there for a funeral they immediately gave us the discount. It was nice to find a hotel that actually cared... More

Was this review helpful? Yes
Amanda1777, Front Office Manager at Holiday Inn New Hartford, responded to this review

Thank you very much for taking the time to review our hotel about your recent stay. I have reviewed your comments with the housekeeping manager and we will work with our staff to improve for the next guest. Again we appreciate you taking the time to do this, and hope that when you return to the Utica area we will... More

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Additional Information about Holiday Inn New Hartford

Address: 1777 Burrstone Road, New Hartford, NY 13413
Phone Number:
Location: United States > New York > New Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn New Hartford 3*
Reservation Options:
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn

53 photos of this hotel

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