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Comfort Inn & Suites

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425 E. Route 59, Nanuet, NY 10954
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Comfort Inn & Suites
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Comfort Inn & Suites
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228 reviews from our community

Traveler rating
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    39
    15
    17
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93
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58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Stow, Ohio
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Comfort Inn in Nanuet, NY in May of 2015. I was traveling to the area on business, and my client in Blauvelt recommended the hotel as they had established a corporate rate there. The hotel is located very close to the Palisades Interstate Parkway and I-287, and is about 50 minutes from Newark International Airport. It’s... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Comfort Inn & Suites in Nanuet, NY was a great choice for my stay and an Excellent Venue for my wedding in the Regency Grand Ballroom. The staff was very professional and helpful. The rooms were clean and spacious. The continental breakfast was abundant and they had many items to chose from. The catering in the Regency Grand Ballroom was... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I was traveling with my family on business from Canada I arrived at ten pm I was greeted by the most friendliest woman Ashley she was smiling and eager to help the problem was my company cancelled my reservation and the hotel was sold out she apologized immediately and began to look for me a room within minutes she found... More 

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Ellicott City, MD
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very pleasant and comfortable stay at the Comfort Inn & Suites. Although renovations were still ongoing, they did not impact us in any way. The staff was very helpful and polite. The accessible room we had reserved was not available, and they upgraded us to a bridal suite because it had an accessible shower. The rooms were... More 

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Atlanta, Georgia
Contributor
18 reviews 18 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I traveled to the Comfort Inn & Suites yesterday, May 2, 2015. I was flying in early in the morning for an 11:30am event. When I arrived at the airport in NY, I called the hotel and spoke with Ashley. I told her that I had to race to the rental car center and then to Nanuet and had just... More 

Was this review helpful? Yes
Lily M, Manager at Comfort Inn & Suites, responded to this review

Dear LawGirlATL, WOW !!!!! Thanks very much for sharing your experience with us. We are very happy to know that you got to your destination just in time and enjoyed our services. I will make sure that Ashley reads your review. Happy Travels !!!!!! More 

Saratoga NY
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I made my reservation through Booking, and asked for renovated room after reading some recent reviews here. The room was very nice and modern, though weird small pillows, no towel rack in the bathroom (!??), and where there should have been a mini fridge was just a cabinet. There was a loud (very loud) rumble which persisted during the night... More 

Was this review helpful? Yes 1
Lily M, Manager at Comfort Inn & Suites, responded to this review

Dear Fairgal, Thank you for taking the time to post your review on Tripadvisor about you experience at our Hotel. I am sorry that your experience did not meet some of your expectations please allow me to express my sincerest apologies.We strive to provide a superior service experience for every guest. Your feedback is very important to us. We are... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

So far, no good. We haven't even checked in yet and already the person at the front desk (Tyrel?) gave my wife and I a major attitude when we inquired about checking in early. Sorry that our 3+ hour drive through New York is such an inconvenience to you. Hopefully we deal with someone a little more helpful tomorrow on... More 

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Lily M, Manager at Comfort Inn & Suites, responded to this review

Dear Timothy T, Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We have addressed these issue with our staff member and hope that next time... More 

Waves, North Carolina
1 review
4 of 5 stars Reviewed 4 weeks ago

This Comfort Inn and Suites is undergoing renovations, the newly renovated room we stayed in was amazing! Quiet, clean, completely redone, we loved it! lot of renovation work is going on, more still to come, but we had a great experience! Give them a try!

Was this review helpful? Yes
Lily M, Manager at Comfort Inn & Suites, responded to this review

Dear Andrew B,Thank you for taking the time to share your comments with us and for your kind description of our undergoing renovations. We were most pleased to know that you have enjoyed your stay with us. Thank you for your loyalty and as always it a pleasure serving you! More 

Hebron, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had to stay here for two days due to a death in the family. The hotel was easy to get to and from. Most of the hotel staff were friendly with the exception of one of the front desk clerks. She acted like she did not want to be there and showed no interest in wanting to answer some questions... More 

Was this review helpful? Yes 1
Lily M, Manager at Comfort Inn & Suites, responded to this review

Dear Meli T, It is never our intention to disappoint any guest, but clearly we have fallen short of expectations during your stay with us. We sincerely regret that you did not have a positive experience here and we will be reviewing each of the issues that you reported to see how we can implement changes. All of the departments... More 

Pennsylvania
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 9, 2015

I stated here for one night on a work trip. The hotel was 2 hrs from home. I debated driving home and then back on the morning but decided to stay so I could get work done in the evening. The Internet was so slow I couldn't get any work done. I had trouble sleeping so I thought I'd try... More 

Was this review helpful? Yes 1
Lily M, Manager at Comfort Inn & Suites, responded to this review

Dear ale0517, Thank you for your review. The safety and security of our guests is always our number one priority and there are not enough apologies that I can give you. Unfortunately, we did not meet your expectations. Upon throughout review of the situation, we got to the bottom of what happen. Not to make an excuse the Choice Hotels... More 

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