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Candlewood Suites - Nanuet

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20 Overlook Boulevard, Nanuet, NY 10954
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Candlewood Suites - Nanuet
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Candlewood Suites - Nanuet
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82 reviews from our community

Traveler rating
    19
    34
    9
    14
    6
See reviews for
20
15
13
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (15)
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Shanghai Region, China
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Although far from downtown, it has shops nearby . he room and the property were all very nice. The only down side is that you need to ask for at the front desk, clean towels as there is no maid service to the rooms except for 1x per week.

Was this review helpful? Yes
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello basu_debarshi, Thank you for staying with us and for taking the time to write your review. We are happy to hear that you found our rooms and property to be nice. Our entire team works hard to make our hotel welcoming and warm. Our weekly housekeeping is a policy that goes with our extended stay nature. Since most of... More 

New York City
Contributor
16 reviews 16 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at plenty of candlewood suites and this is also another nice one. The room was super clean when we arrived...and we arrived pretty late. Parking seemed to be annoying because it gets very crowded at night. All of the kitchen utensils were clean. The fridge was clean. I did have an issue with the bed as it seemed... More 

Was this review helpful? Yes
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello Poochie167, Thank you for staying with us and for taking the time to send your feedback. We very much appreciate your loyalty to the Candlewood brand we are happy to hear we met your expectations. We would be happy to mention some local attractions the next time you are in the area. You pointed some out, we also have... More 

Albany, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

If you read my other reviews, you will see that I really like Candlewood Suites. However, I was less than happy with this one. The room and the property were all very nice. The problem was with the booking and customer service. The hotel was listed in the program for a dog show that I would be attending. I made... More 

Was this review helpful? Yes
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello AugustGSPs, Thank you for staying with us and for taking the time to write your review. We hope that you had a successful trip to the dog show. We are sorry about the misunderstanding regarding the pet fees. Unfortunately, we don't have control over what is included in the dog show's program, but all of our pet fees are... More 

Waterford, Connecticut, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I stayed recently (weekend 2/20) and the hotel was clean and staff was accomodating. The hotel does allow for dogs, so this is good to know for the future. The only down side is that you need to ask for at the front desk, clean towels as there is no maid service to the rooms except for 1x per week.... More 

Was this review helpful? Yes
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello Nancy B, Thank you for staying with us and for taking the time to write your review. We are glad to hear that you enjoyed your time with us and thought that our "staff was accommodating." We would be more than happy for you to bring your pets on your next visit. As an extended stay hotel most of... More 

Hazlet, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015

Over night stay was perfect, hotel was clean, employees were very kind & helpful, the rate was fair , and they also let us check in early which really made the stay perfect, definitely will stay again..

Was this review helpful? Yes 1
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello Steven D, Thank you for staying with us and for taking the time to write your review. We are so happy to hear that you found our hotel to be clean and that you found our team to be "kind & helpful." We work hard to provide the best possible stay to every guest and we are grateful to... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 24, 2014

Was a little cautious going in because of some recent reviews but it was a lot cheaper than everything else in the area so I decided to give it a shot. Everything was fine. Room was well sized and very clean. Didn't use the kitchen facilities, but I guess they are nice to have. Never been to a place that... More 

Was this review helpful? Yes 1
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello James J, Thank you for staying with us and for taking the time to write your review. We are glad to hear that you enjoyed your stay and found our rooms to be comfortable and clean. We are also very happy to hear that you found our staff to be friendly. It's always wonderful to hear when this standard... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 5, 2014

This place seems like a high volume hotel and it shows. We have stayed at Candlewood before while traveling by car. Pros--- parking was fine. Cons- our first room smelled so bad that we requested a second room. The second room was worn out. Appliances scratched. Paint problems. Marks on bath towels. No knap left of some towels. You get... More 

Was this review helpful? Yes
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello Paul M, Thank you for staying with us and taking the time to write your review. We are very sorry for the issues experienced during your stay. This is surely not the type of example we want to set for any guest staying with us and I can assure you it is very unusual. We take a lot of... More 

Travelers are raving about these Nanuet hotels

Guildford, United Kingdom
Top Contributor
58 reviews 58 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed October 25, 2014

Daughter and I arrived at 11:45pm and reception asked “did you get here by car?”, “of course” I responded “it has taken us an hour to get from Newark Airport” there was a sense of impending doom in the air. “Well, I am afraid we are over booked and have sold your rooms but you are in the Holiday Inn... More 

Was this review helpful? Yes 3
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello Chymron, Thank you for your feedback! We are very sorry about the situation that occurred when you came to stay with us. As an extended stay hotel most of our guests are here long term. As part of this, there are some times that unforeseen circumstances would lead a guest to change their departure date last minute. While extremely... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2014

Great place with a good price. Laundry was free. Room smelled a little stale when we arrived but improved with time. Employees were helpful. Room was clean and comfortable. No vending machines but their 'store' was well stocked and purchases were on the honor system. Gym facilities looked good but I didn't try.

Was this review helpful? Yes
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hey patriciaa486, Thank you for staying with us and for leaving your feedback! We are glad to hear that you found us to be a "great place with a good price." We also are happy to hear that you found our employees to be helpful and our room to be "clean and comfortable." We hope to have the opportunity to... More 

Rochester, Michigan
Top Contributor
50 reviews 50 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed October 15, 2014

1st off if you like really cheap hotels then stay here. Many problems with this hotel. Let me tell you my experience and hopefully yours will be better. Broken A/C unit never turned off the whole 7 days I was there. The smell of the room was bad and the whole 2nd floor smelled bad my entire stay. A train... More 

Was this review helpful? Yes 1
David M, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this review

Hello TatooedTravelers, We very much appreciate your staying with us and for leaving your feedback. We are distressed to hear about your experience at our hotel. We are sincerely sorry about the issues with your A/C unit. Our maintenance staff is very responsive to repairs if they stop working and we will be investigating what went wrong. We take a... More 

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