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Holiday Inn Mt. Kisco (Westchester Cty)

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1 Holiday Inn Drive, Mount Kisco, NY 10549
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Holiday Inn Mt. Kisco (Westchester Cty)
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was driving north on a road trip and stayed here. Perfectly clean hotel. There's a restaurant and bar with lackluster food if you're hungry. The host banquets on the weekends, and there were a couple of loud weddings running until midnight when I stayed. I asked for a quiet room when I checked in, and the room I got... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear Kay_from_NYC, Thank you for taking the time to review our hotel, I am happy that you chose us to be a part of your road trip! I am excited to tell you that we are having an elevator installed this summer. It is my hope that we can earn a 5 the next time you stay. If there is... More 

Minnetonka
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

I spent a very pleasant weekend at the Holiday Inn in Mt. Kisco, NY. The room accommodations were very nice, the bathroom was spacious and recently renovated. I was asked when I made the reservation if I wanted a handicap accessible room and I said it wasn't crucial but if they had one available I would prefer it because of... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Hello Schalom, And thank you for taking the time to review your recent stay with us. It's wonderful to hear that you enjoyed our spacious accessible room. You are correct when you say our hallway will be good in no time, we are certainly excited for our new look! I hope the next time you are in the area you... More 

Oyster Bay
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed here recently for a wedding in the area. There are renovations ongoing but the hotel is open and they are working around it. The room we had was on the first floor, which we asked for as the elevators are not working. The lobby has a sitting area with a fireplace, there is a bar restaurant and a heated... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear 48Rick, Thank you for taking the time to write a review. I am glad that you enjoyed your stay with us and that our updating didn't impact your stay. All My Best, Melody Lloyd General Manager Holiday Inn Mt. Kisco More 

New York City, New York
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 29, 2015

We stayed over the recent Memorial Day Weekend....I am disabled and they gave us rooms on the 2nd Floor, WITH NO ELEVATOR!!! The room was clean and the staff was very welcoming to my young grandsons. The free buffet breakfast was delicious and my grandson saw his camp counselor working in the Dining Room, Mike. The weather was HOT and... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Hello diana z, Thank you for taking the time to post a review. I am happy to say that an elevator is underway for this July 2015! As for the pool, it is the Lifeguards responsibility to keep the pool cleanliness up to par. I have addressed your comments and it will be corrected going forward. I hope you will... More 

1 review
1 of 5 stars Reviewed May 28, 2015

We have our wedding nearby and contacted this hotel to book 30 rooms for our guests. We asked if there is a discount since we are booking so many and the first thing out of this managers mouth was "sir I suggest that you go look at other hotels because this hotel is not for you". We would have booked... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear Saurin S, Thank you for your interest in our hotel. I know that you spoke with our Sales Coordinator and our Director of Sales; who both tried hard to work with you; even including me to see if we could do a better price than what they had already quoted you. Unfortunately, even with the significant discount that was... More 

Travelers are raving about these Mount Kisco hotels

Wellesley, Massachusetts, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here on May 15, 2015. The hotel staff was excellent under very trying circumstances. They are doing a complete renovation.Be sure that is completed before staying here. I can't comment on what it will be like after the work is completed.

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Thank you, Peter M! I will be sure to pass along your thanks to our staff for making your stay comfortable.Our renovations are under way & we can't wait for you to see us when we are all finished. All My Best, Melody Lloyd General Manager Holiday Inn Mt. Kisco More 

Paris, France
Level Contributor
3 reviews
2 of 5 stars Reviewed May 24, 2015

The hotel was beautiful - and the staff was exceptional. The room was clean, and decorative. It was conveniently located a quick drive into downtown. A few things which were more than a simple inconvenience; wifi connection issues, and no working phone in room by which to call the front desk. I was using a new macbook pro, and there... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear lekutz, Thank you for posting your review. I'm pleased to hear that for the most part, you had a wonderful stay. Your feedback is important and your comments have been noted to help improve us for the next time. Stop in and see us again soon! Melody Lloyd General Manager Holiday Inn Mt. Kisco More 

Deering, New Hampshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 1, 2015

I agree with the other reviews that the construction is creating a bit of a problem but I disagree about the staff. The people we dealt with were very friendly and nice. We were only staying one night while we traveled through but we all slept well. I think it will look very nice when it is done and would... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Hello Samantha H, Thank you for taking the time to review our hotel. I am glad to hear that you will be returning, and hope that when you do we will earn a higher rating! If there is anything specific we can do to help move that needle, please feel free to reach out. I would love the chance to... More 

Plymouth Meeting, PA
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 11, 2015

Unbeknownst to our hosts who arranged our sleeping accommodations at the Holiday Inn in Mt. Kisco, NY for a large family event was under renovations. When we arrived initially, the staff at the check in desk informed us that we were too early and to return at a later time. There was no suggestion that we could leave our luggage... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear mgkmarkr, Thank you for taking the time to post a review. While I do not believe that sleeping in your car would have been more acceptable, it does sound like we could have done better by you. I do wish that you had reached out to me while you were here so that I could have addressed these issues... More 

Sunrise, Florida
1 review
1 of 5 stars Reviewed March 24, 2015

I spent four nights here and spent almost the same amount of money as I did on my round trip airplane tickets for two people. Meanwhile the hotel was under construction and half the rooms on my floor were demolished. We were supposed to be given two free bottles of water for our inconvenience of staying in a construction zone... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear Dillon E, I really wish you had brought these issues to our attention while you were here, so that we could have resolved them on the spot. I know that we were unable to locate your ipad when you called and that Shanell promised a follow up call the next day, when she was able to more fully investigate.... More 

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