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Holiday Inn Mt. Kisco (Westchester Cty)

3.0 of 5
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1 Holiday Inn Drive, Mount Kisco, NY 10549
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Holiday Inn Mt. Kisco (Westchester Cty)
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Ranked #1 of 1 Hotels in Mount Kisco
A recent review
3 of 5 stars Reviewed March 16, 2015
billw840 Jamestown, New York
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151 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Plymouth Meeting, PA
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Unbeknownst to our hosts who arranged our sleeping accommodations at the Holiday Inn in Mt. Kisco, NY for a large family event was under renovations. When we arrived initially, the staff at the check in desk informed us that we were too early and to return at a later time. There was no suggestion that we could leave our luggage... More 

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Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear mgkmarkr, Thank you for taking the time to post a review. While I do not believe that sleeping in your car would have been more acceptable, it does sound like we could have done better by you. I do wish that you had reached out to me while you were here so that I could have addressed these issues... More 

Sunrise, Florida
1 review
1 of 5 stars Reviewed 4 weeks ago

I spent four nights here and spent almost the same amount of money as I did on my round trip airplane tickets for two people. Meanwhile the hotel was under construction and half the rooms on my floor were demolished. We were supposed to be given two free bottles of water for our inconvenience of staying in a construction zone... More 

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Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear Dillon E, I really wish you had brought these issues to our attention while you were here, so that we could have resolved them on the spot. I know that we were unable to locate your ipad when you called and that Shanell promised a follow up call the next day, when she was able to more fully investigate.... More 

Jamestown, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 16, 2015

This is an old Holiday Inn that is in the process of being renovated. The front desk staff was friendly and accommodating. The bartender was professional and polite. The room was reasonable with comfortable beds and pillows, but with damaged carpet. The bathroom was dated. The hallway carpets were filthy, mostly from the fact that the construction workers don't clean... More 

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Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear billw840, I have great news! Virginia has informed us she has found her watch. I am glad the staff took good care of you during your stay. I have been keeping an eye on the construction cleanliness, but will be sure to stay more vigilant! Thank you for the information. I hope you will visit again soon and see... More 

Raleigh, North Carolina
2 reviews
4 of 5 stars Reviewed March 1, 2015

This Holiday Inn is in need of upgrading, which will be done this Spring. They are putting in an elevator and getting new carpeting. But the rooms, cozy lobby and restaurant are extremely clean and welcoming. The staff is what makes this hotel my favorite in the area. They also do nice things for their guests like once a week... More 

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Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Hello Luv2travelDi, I appreciate you taking the time to write this wonderful review. I am happy to hear our staff treated you well! The next time you are here please stop in to say hello and look forward to some fresh new looks! Melody Lloyd General Manager More 

Seattle, Washington
Top Contributor
80 reviews 80 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 13, 2015

We spent a night at this location to attend a wedding in Bedford. It was pretty much what one would expect of a Holiday Inn. Efficient, nice, clean, good bed, nice shower, etc. It was a little noisy, as I could here people in the hall, through the wall next store and above us. The front desk was nice and... More 

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Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Thank you, Edmund1020! We are glad that you enjoyed your stay with us. Hope to see you again soon. Sincerely, Melody Lloyd General Manager Holiday Inn Mt. Kisco More 

Manila, Philippines
Top Contributor
74 reviews 74 reviews
69 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 6, 2015

Probably one of the best hotels in the area. Well run, clean, good rooms and very reasonable prices. Very small gym and for good I recommend you go into Mt Kisco. Staff very friendly and therefore I recommend the hotel

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear Travel12370, Thank you for taking the time to review our hotel with positive feedback. I hope the next time you are in the area, you stop in and say hello! Warm Regards, Melody Llyod General Manager More 

Newtown, Connecticut
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 2, 2015

Stayed one night for a kids sports tournament. The room was clean and the stay uneventful. The only downside was the hotel restaurant for breakfast. Only three people were working and one of them was also handling room service. Very unorganized. Staff was pleasant though.

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear nwtwnfmly, I am pleased that our staff was pleasant, even while so busy, but it sounds like you’re right and there should have been more people on. Thank you for bringing this to my attention.I hope you will visit the next time you’re in the area and see how we improve that for you! Melody Lloyd General Manager More 

Bangalore, Karnataka, India
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 2, 2015

Stayed for 6 nights for a business trip. Found people very hospitable. A twin bed for me was very comfortable and the breakfast was just enough. There is a shuttle service on a call by basis, if you want to visit the railway station or downtown which is closer to shops. There is a Starbucks near the railway station where... More 

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Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear ssundar_13, Thank you for taking the time to review our hotel. I am glad that we could provide you with a comfortable place to stay while you were here. Hope to see you again soon! Sincerely, Melody Lloyd General Manager More 

Ewing, New Jersey
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 19, 2015 via mobile

Stayed one night while attending a nearby family event. I had called several weeks in advance for a first floor room. When checking in they gave us a room on the first floor, only to find out that in smelled so bad of cigarette smoke we asked for a different room. You would think the cleaning staff would have said... More 

Was this review helpful? Yes
Melody L, General Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear HowardMichele, Thank you for taking the time to post a review. While it's true that we are the only hotel in the Mt. Kisco, I am confident that we would be #1 if that weren't the case. I apologize that the first room was unsatisfactory; it is unfortunate that some people do not respect our no smoking policy. You... More 

Manassas, Va.
Top Contributor
221 reviews 221 reviews
48 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed January 16, 2015

Older hotel that is going through some renovations. There is no elevator although they say one is coming in 2015. Only 2 floors but if you can't do stairs stay on floor 1. My room was okay. Bed was comfortable. I arrived early yesterday (1PM) and the lady said housekeeping had not called in any clean rooms yet. She made... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mt. Kisco (Westchester Cty), responded to this review

Dear Bigfoot424, Thank you for sparing some time out of your busy day to write us a review regarding your recent stay. I am glad to see that you were able to enjoy your dining experience and even regarded the quality of food served during your stay. On the other hand, please accept my sincerest apologies if you felt that... More 

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