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Gurney's Montauk Resort & Seawater Spa

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290 Old Montauk Highway, Montauk, NY 11954
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1 room 1 guest
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467 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

If you like non existent service, overpriced mediocre food, a refurbished smelly room with air conditioning that would wake up the dead, all for $900 a night, then this place is for you! Sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucksSucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks sucks

Was this review helpful? Yes 3
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear mrmrsteve, I'm so sorry to hear that you didn't enjoy the resort and your stay with us! We're in the final planning stages of renovating the other rooms this winter and addressing these concerns. As it relates to the service, we have no excuse and should provide the highest level of service no matter what the business levels dictate.... More 

Bethpage, New York
Level Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Started off going out to Montauk with my husband to celebrate our anniversary. This was a last minute decision and we booked the most expensive room $1225.00 with taxes and resort fee $1650.00 for 1 night. My husband has had 4 back surgeries so I needed a room that was steps from the beach. We decided to splurge and have... More 

Was this review helpful? Yes 2
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear maryellen k, My sincere apologies again for the issues that occurred yesterday. As discussed on the phone last night, I'm truly sorry for the other guests not wanting to leave and for the fact that I wasn't able to rectify it prior to you leaving for your home. As offered, I'd love to welcome you both back for a... More 

Travelers are raving about these Montauk hotels

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Let me begin with: we have never ever left a review for anything, good or bad. This is an absolute disappointment. We travel a ton, but only once a year without the kids, for our anniversary. We expected the best possible service since we are paying a pretty penny for it here. Forget about price for room, the resort fees....not... More 

Was this review helpful? Yes 1
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear AmSten1, Thank you for the feedback and I'm so sorry to hear about your experience on the Tillie's Patio for lunch. I'd love to chat with you further regarding the issues, so I may correct them with the staff. Please contact me at your convenience. Regards, Michael Nenner General Manager michaeln@gurneysmontauk.com More 

Miami
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in room 515, a king bed room with a partial ocean view. The room was so small we could not open our three pieces of luggage. We had been traveling two weeks and were very unhappy with the room. Bathroom is equally small with inadequate space for two persons toiletries. All this for $950 a night including ding... More 

Was this review helpful? Yes 2
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear Stanley G, Thank you for the feedback regarding the your stay with us. I'm sorry to hear that the room was too small and we're looking at these things for the renovation of these rooms this winter. We agree that we're the best in Montauk and the Hamptons and we do hope that you join us for the upgraded... More 

Minneapolis, Minnesota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The staff was unfriendly and fairly aloof -- definitely expected better given the price ($750+/night) and location. Both check-in and check-out took forever, and each time our desk clerk was interrupted by another worker while we were being helped. There is a snack counter/coffee bar off the lobby which looked promising, but the two staff working it were lazy and... More 

Was this review helpful? Yes 1
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear MrLee612, I'm sorry to hear that your stay wasn't perfect. I'd like to chat with you further if possible and ask that you contact me at the information below. Regards, Michael Nenner General Manager michaeln@gurneysmontauk.com More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We recently visited the new and improved Gurney's. We were excited to have a family vacation on the beach with my two sons age 6 and 10. We arrived on a Thursday afternoon and our first 2 days were great the kids loved the beach and the new updated room was very nice. Unfortunately, the hotel turns into a disco... More 

Was this review helpful? Yes 5
New York City, New York
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

A very mixed review and experience. This place cannot be beat for its spectacular views and sandy beach access. The dinner at Carpettos on the deck was wonderful and the staff were attentive. The front desk manager, Nancy was also very helpful and friendly. From there, it goes downhill. Coffee shop and Tillies was a mess. Disengaged staff, poor service... More 

Was this review helpful? Yes 4
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear AMERinLON, Thank you for the feedback and please know that we continue to work on the service in these areas. We see the potential and with your feedback, we will hit the mark in the future. Thank you again, Michael Nenner General Manager More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

All I can say is, great food, comfortable rooms with great views, and most of all an AMAZING beach. Being that it's located right on the beach makes it well worth it. You can walk for miles on miles and still not get enough. Beautiful place!

Was this review helpful? Yes
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear Matt K, I couldn't agree with you more! We have an amazing atmosphere, beach, food and staff! We hope to see you again soon, Michael Nenner General Manager More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at Gurneys with my wife and 2 children. The beginning was not that spectacular and I had some issues at the resort. I was impressed how management was able to tackle these issues, show some empathy and more importantly come up with a plan of action. I dealt with Janet primarily while she coordinated with Barbara and Michael.... More 

Was this review helpful? Yes 1
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear Mohammed S, Thank you for the comments and I'm so pleased to hear that we were able to assist you. Janet, Barbara and the team work hard to enhance the guest experience and I'm so glad that we were able to assist again. Regards, Michael Nenner General Manager More 

Minneapolis, Minnesota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at Gurneys at the beginning of August with two of my grown children aged 25 and 29. I have to say, right from the start, the service sucked. It began with a long line of cars to even enter the resort. Followed by one young person helping with luggage that had to be carried down numerous steep stairs.... More 

Was this review helpful? Yes 8
michael_nenner, General Manager at Gurney's Montauk Resort & Seawater Spa, responded to this review

Dear REJ1959, I'm sorry to hear about the delays you received with our valet service. We've been very busy this summer and plan on doing some work this winter to expand our parking demands. Believe me when I tell you that we know the potential our property has and these matters will be corrected in the future. Please contact me... More 

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