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Hampton Inn Middletown

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20 Crystal Run Crossing, Middletown, NY 10941
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Hampton Inn Middletown
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Hampton Inn Middletown
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325 reviews from our community

Traveler rating
    181
    100
    30
    10
    4
See reviews for
122
79
22
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (325)
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    (70)
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    (105)
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    (91)
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    (59)
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Port Jervis, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had some water damage and had to move out for 5 days while our floors were being redone. It was my husband, me, our 18 year old daughter and 3 dogs. We were given first floor, adjoining room, convenient for both our daughter and the dogs. We needed an early morning arrival and our rooms still had guests in... More 

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Philadelphia, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very pleasant experience. Had 1 king size bed and room was more than enough space with sofa, desk, internet, etc. The staff is very friendly, rooms are very clean. Help yourself breakfast is great - wide variety to choose from. Would absolutely go back there.

Review collected in partnership with Hampton

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Newport News, VA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have been staying at this facility for several months. The staff is outstanding and always willing to help or make dinning suggestions. The TV/Cable service could be better. The HVAC system produces dry air that can be uncomfortable at times.

Review collected in partnership with Hampton

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Philadelphia, Pa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just returned from a family wedding. Well, from check in to check out, and everything in between, this was by far one of the best experiences. Check in staff was friendly, and immediately informed us of wedding details, (times shuttle buses were leaving for the reception) kindly printed out directions to the church for us. Our room was ready,... More 

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Middletown
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Due to home repairs requiring my finding a place to stay for a few days, I checked into this property. I found the experience just what I needed. The staff oozed hospitality even to the point where the front desk staff member prepared a cup of hot chocolate for me as we were conversing. I found the room comfortable with... More 

Was this review helpful? Yes 2
Buckingham, United Kingdom
Contributor
17 reviews 17 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked this hotel for a business trip, I was charged twice to my personal card... Once they understood the error it was resolved and the manager was very helpful in resolving the issue... The rooms are clean, comfortable bed, the Internet is fine. However there is nothing within walking distance, except chain restaurants... The breakfast is poor, very limited... More 

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San Diego, CA
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay at multiple Hilton properties, and appreciate the level of service that many of them afford to their guests. This hotel is among the better ones. The hotel is comfortable and located conveniently off the highway and near two chain restaurants and a local grill. This trip, the front desk staff went out of their way, without any request... More 

Was this review helpful? Yes 2
Petaluma, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

The staff and manager of the hotel are friendly and accommodating with special needs or request within their limits. The staff makes a point of learning your name and calling you by it. You are certainly no (number) here. There are several eating choices nearby and eliminate the need to drive to a restraint. There are no housing areas nearby... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Harlingen, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 13, 2015

Excellent customer service!! Rooms were very clean and we loved staying at Hampton Inn Middletown!! Area was very safe and we have found our hotel to stay when we go back to visit our son! Highly recommend Hampton Inn Middletown!!

Was this review helpful? Yes 1
stephanie b, General Manager at Hampton Inn Middletown, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We have shared your positive comments with the staff and they are thrilled they have exceeded your expectations! We look forward to accommodating you in the future when you travel to Middletown, NY to visit your son. More 

Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 31, 2015

I stay at a Hilton property at least once a week and I have come to trust that Hampton Inns will be updated and clean. This property was old and in desperate need of a remodel. The room I was placed in looked like a motel from the 60s, the bath tub had chipping glaze, and the carpet trim was... More 

Was this review helpful? Yes 2
stephanie b, General Manager at Hampton Inn Middletown, responded to this review

Thank you for taking the time to share this feedback on your recent stay with us. We appreciate your honest input. Our goal is to always provide a "home away from home" for our guests and I apologize that we did not meet your expectations. We will be in the process of making capital improvements in the near future and... More 

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