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Holiday Inn Middletown

3.0 of 5 68 Crystal Run Road, Middletown, NY 10941
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Holiday Inn Middletown
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Holiday Inn Middletown
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106 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Middletown
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Aventura, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

The location of the hotel was not very good, but the room was clean, the staff was very nice and my family loved the indoor pool. Me and my family liked the hotel, but if I have to book a hotel around that area again, I will look for a place a little more close to the civilization.

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Beacon, New York, United States
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 6, 2014

This hotel is nice, Nothing stands out as remarkable. My husband and I stayed here for a little getaway. The staff was very nice. The room was clean and I liked the surge protector screwed into the desk for extra outlets. The hotel has and indoor and outdoor pool. The thing I found to be the most odd was they... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Nancy S, Thank you for writing a review following your recent stay. We are very glad to read that you chose our hotel for your little getaway and that you found our staff nice. On the other hand, it is unfortunate that you found the channel selections limiting during your stay. We apologize for any shortcomings you may have... More

Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 26, 2014

We stayed one night enroute back to Boston. It had been a long day and we had a tough time finding this place with all the road construction in front of the entrance. Once there we were thrilled. The desk staff charming and helpful. We picked it for outdoor pool which we must have in summer. The pool was amazing;... More

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New York
Top Contributor
68 reviews 68 reviews
68 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 5, 2014

This property deserves about 2-1/2 stars. It does nothing terrible but nothing well either. Depending on price, the nearby Hilton Garden and Courtyards are much nicer alternatives. -As mentioned by other reviewers, there are a variety of smells going on here. My room required period sprayings of Febreze to help mask stale odor. Definitely not for hypoallergenic guests. -Rooms have... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Conraveler, Thank you for your recent stay with us and reviewing our property. I am happy to hear that the Internet connection worked well for you and that you enjoyed the breakfast selection. Please accept our sincerest apologies for any inconvenience the room condition, particularly the odor and noise challenges may have caused you. I have taken note of... More

Top Contributor
77 reviews 77 reviews
12 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed June 2, 2014

Thank you to Robert, the kind gentleman that checked us in on the third shift. We came in after driving for 24 hours and he couldn't have been nicer. He helped reserve my reservation, and gave me easy directions to our spacious, clean, comfortable room. We got a great night of sleep. The hotel is bigger than it looks, offering... More

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Forest Hills, NY
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 28, 2014

I stayed at this Holiday Inn for one night, May 17th, as part of a birding trip. This meant I needed to get up early (6am), and when I was assigned a room near the public areas (bar, restaurant, pool, computer room) and between these public areas and the only elevator, I asked for a room in a quieter area.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Donna S, First of all, thank you very much for your recent stay at our hotel. As a valued IHG Rewards member, I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have... More

Ocala, Florida
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

This place is lost in the 80's. Has not beed updated to meet express or suites specs. Not a bad experience, but not what you have come to expect from a modern IHG property. Indoor pool area is decent, the restaurant/ free breakfast is a bit of a chore. But not terrible if you can get a good rate

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear bigvin72, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Brockport, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2014

We stayed for 3 days to visit with family. The hotel has been refurbished and is very nice. The first night our room was musty and smelled of of old cigarette smoke. We turned the fan on high and that did the trick. The room was very clean and comfortable. The food for breakfast and for dinner was very good... More

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Marietta, Ohio
Top Contributor
269 reviews 269 reviews
269 hotel reviews
218 helpful votes 218 helpful votes
3 of 5 stars Reviewed April 11, 2014

I arrived early afternoon for a 10 hour stay..truck parking in the rear of building..I was greeted by a great girl..price was real good..lobby looked nice I was a little early and had to wait a few minutes on the housekeeper to finish my room she was friendly and did a great job..the room was nice clean well lit, great... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear teamster175, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our great staff service. It is always hugely motivating when one takes the time and trouble to acknowledge their good stay. I have taken note of your valuable comments and will use these to monitor... More

Forest Hills, New York
Top Contributor
202 reviews 202 reviews
65 hotel reviews
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed March 31, 2014

We booked this hotel to bird the bashakill. We received a great rate through Priceline and loved the hotel so much we stayed an additional night. Kriss welcomed us and checked us in. She was helpful and professional. The lobby is welcoming with a stone waterfall, lemon water and comfortable seating. Great location 30 minutes from Woodbury Commons, 15 minutes... More

Was this review helpful? Yes 5
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Additional Information about Holiday Inn Middletown

Address: 68 Crystal Run Road, Middletown, NY 10941
Phone Number:
Location: United States > New York > Middletown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Middletown 3*
Number of rooms: 100
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Also Known As:
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn

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Hotel & grounds (11)
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