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Holiday Inn Middletown

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68 Crystal Run Road, Middletown, NY 10941
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Holiday Inn Middletown
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126 Reviews from our TripAdvisor Community

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Traveler rating
    26
    46
    36
    13
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two night at the Holiday Inn Middletown. I'll start with the good: 1. Room and public spaces were clean 2. Beds were comfortable and furnishings were decent 3. Front desk area is reasonably well-renovated Unfortunately, my friends, the good ends there. Beyond the items I've mentioned above, the owners have clearly done the minimum to keep this hotel... More 

Was this review helpful? Yes 2
Secaucus, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My room was on the second floor. The air quality in the hallway was putrid. I am not sure what is going on with their HVAC system, but the air in the hallways smelled of bad body odor/stale air/mildew. The rooms are fairly decent, but that stops there. The bathroom water would go from hot to lukewarm and stay at... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Nancy M, Thank you for taking time out of your busy day to leave us a candid review. I'm sorry you were not satisfied with the hotel conditions, most especially with the air and smell on the second floor. Know that we treat this matter seriously as we will do our best to fix this matter. The feedback we... More 

Miami Beach, Florida
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went to a concert at Bethel Woods and did not feel like driving home. Stopped in Middletown at the Holiday Inn and all went well. It will be MUCH better when they finish the road work off of 17. Follow the signs carefully and you will find the hotel - it is NOT with the other hotels

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Columbus, Indiana
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The good ... the staff was nice. The outdoor pool was enjoyable. The water pressure was the best I have ever had at a hotel shower and I loved it. The poor ... unfortunately outweighed the good. They did not have a free continental breakfast. The halls and our room smelled of to much carpet deodorizing powder which i think... More 

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear TomandChristin, Thank you for taking the time to relay your comments regarding our property during your recent stay. I appreciate and wish to thank you for the kind words on the staff. I am also happy that you loved the water pressure on the shower. On the other hand, I am sorry the room did not live up to... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed over night and was a nice stay!!i would stay again!! I thought the staff was great very helpful! Heading back again soon! Oh and great pool! My son loved it, they were really good with him as well.im so glad we found this place. My husband sees a doctor there and that's why we stay, it's 2 hours from... More 

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Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

This is definitely an older hotel but its apparent that they've tried to keep it well maintained. The room was fairly nice and clean but the hallways had a bit of an odor. The outdoor pool is very nice, the indoor pool not so much. When I didn't have milk for the baby the restaurant was kind enough to fill... More 

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Fort Myers, Florida
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel is right next to the highway, there is road construction going on and the parking lot was very full, but we had one of the most quiet nights we've ever had! The room is average size with plenty of furniture. There is a fridge and microwave in the room! The rooms could use a little face lift in... More 

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Long beach, ny
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 18, 2015

I stay at the Holiday Inn in Middletown usually about once a month or two. I have been there since they renovated. I usually stay in room 201 Positives: The staff is always friendly, the rooms have clean comfortable beds. Breakfast is pleasant. Negatives: All the clocks have different times. (microwave alarm clock etc.) the AC unit is noisy The... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear zuckerboy, Thank you for taking the time to review our property. It is nice to hear your positive feedback about the staff, rooms and breakfast option. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not... More 

Seymour, Indiana
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 13, 2015

It is a nice hotel with clean rooms and very comfortable beds. The indoor pool and weight room are very clean (we didn't use the outdoor pool so can't comment) and there is a shower off the weight room which is useful when you are done swimming. There is no conditioner so if you need it you must bring your... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear K S C, Thank you for writing a review about your recent stay. We are glad to know that you found our rooms and beds clean and comfortable. On the other hand, we apologize if you were disturbed by the unforeseen events in our property and we are sorry for the below par service you received from our cleaning... More 

Huntington, New York
Level Contributor
110 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed May 2, 2015

A group of us met in town recently. I wasn't staying here, but my friend was, so I was able to see her room and a group of us hung out one night at their bar/lounge. The rooms were basic, and comfortable. The lounge was old and kind of shabby, but we had a great night with karaoke and were... More 

Was this review helpful? Yes
HolidayInn M, General Manager at Holiday Inn Middletown, responded to this review

Thank you so much for your review. Carol also thanks you and wants you to know she had a blast with you and the Team. Alba is always a great time On your renovations remarks we are pleased to info you we have begun the process to upgrade the facility and look forward to sharing our improvements with you. See... More 

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