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All 7 Middletown hotels

Holiday Inn Middletown

3.0 of 5 Hotel   |   68 Crystal Run Road, Middletown, NY 10941
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Ranked #4 of 7 hotels in Middletown
A recent review
4 of 5 stars reviewed 2 days ago
SisterAnnie Noblesville, Indiana
  • Reviews (98)
  • Photos (55)
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98 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • French first
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English first
Noblesville, Indiana
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

When my husband and I went into the room, the first thing we noticed was the foyer light wasn't working correctly. It flickered continuously . I became more curious and went to check bed sheets and bathroom. The main issues were long black hair ( I have medium length auburn and my husband has short black) on the bed sheets... More

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Top Contributor
56 reviews 56 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed one night, which was very convenient and clean. The room had a nice set up with a desk, round table & two chairs, two beds, TV, refrigerator, microwave, great sink area with enlarged mirror, and separate bathroom with shower/tub and toilet. The beds were very comfortable; the room and staff were very inviting. I didn't eat at the... More

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Aventura, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The location of the hotel was not very good, but the room was clean, the staff was very nice and my family loved the indoor pool. Me and my family liked the hotel, but if I have to book a hotel around that area again, I will look for a place a little more close to the civilization.

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Beacon, New York, United States
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is nice, Nothing stands out as remarkable. My husband and I stayed here for a little getaway. The staff was very nice. The room was clean and I liked the surge protector screwed into the desk for extra outlets. The hotel has and indoor and outdoor pool. The thing I found to be the most odd was they... More

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Nancy S, Thank you for writing a review following your recent stay. We are very glad to read that you chose our hotel for your little getaway and that you found our staff nice. On the other hand, it is unfortunate that you found the channel selections limiting during your stay. We apologize for any shortcomings you may have... More

Boston, Massachusetts
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 26, 2014

We stayed one night enroute back to Boston. It had been a long day and we had a tough time finding this place with all the road construction in front of the entrance. Once there we were thrilled. The desk staff charming and helpful. We picked it for outdoor pool which we must have in summer. The pool was amazing;... More

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New York
Top Contributor
64 reviews 64 reviews
64 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 5, 2014

This property deserves about 2-1/2 stars. It does nothing terrible but nothing well either. Depending on price, the nearby Hilton Garden and Courtyards are much nicer alternatives. -As mentioned by other reviewers, there are a variety of smells going on here. My room required period sprayings of Febreze to help mask stale odor. Definitely not for hypoallergenic guests. -Rooms have... More

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Conraveler, Thank you for your recent stay with us and reviewing our property. I am happy to hear that the Internet connection worked well for you and that you enjoyed the breakfast selection. Please accept our sincerest apologies for any inconvenience the room condition, particularly the odor and noise challenges may have caused you. I have taken note of... More

Top Contributor
69 reviews 69 reviews
12 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed June 2, 2014

Thank you to Robert, the kind gentleman that checked us in on the third shift. We came in after driving for 24 hours and he couldn't have been nicer. He helped reserve my reservation, and gave me easy directions to our spacious, clean, comfortable room. We got a great night of sleep. The hotel is bigger than it looks, offering... More

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Forest Hills, NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 28, 2014

I stayed at this Holiday Inn for one night, May 17th, as part of a birding trip. This meant I needed to get up early (6am), and when I was assigned a room near the public areas (bar, restaurant, pool, computer room) and between these public areas and the only elevator, I asked for a room in a quieter area.... More

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Donna S, First of all, thank you very much for your recent stay at our hotel. As a valued IHG Rewards member, I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have... More

Ocala, Florida
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

This place is lost in the 80's. Has not beed updated to meet express or suites specs. Not a bad experience, but not what you have come to expect from a modern IHG property. Indoor pool area is decent, the restaurant/ free breakfast is a bit of a chore. But not terrible if you can get a good rate

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear bigvin72, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Brockport, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed May 21, 2014

We stayed for 3 days to visit with family. The hotel has been refurbished and is very nice. The first night our room was musty and smelled of of old cigarette smoke. We turned the fan on high and that did the trick. The room was very clean and comfortable. The food for breakfast and for dinner was very good... More

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Additional Information about Holiday Inn Middletown

Address: 68 Crystal Run Road, Middletown, NY 10941
Phone Number:
Location: United States > New York > Middletown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Middletown 3*
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Also Known As:
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn

55 photos of this hotel

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Room/suite (3)
Bathroom (1)

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Hotel & grounds (11)
Room/suite (7)
Pool/beach area (4)
Dining (7)
Other (23)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Discover all that Middletown & Goshen have to offer at the convenient comfortable Holiday Inn, Middletown NY. You are at the heart of everything with shopping, dining and entertainment options nearby. You are within a short drive of Woodbury Commons Outlets, West Point Military Academy, Orange County Choppers & the Catskill Mountains.Getting there has to be fast and convenient too. Only 15 miles from Stewart Airport (SWF) you ll spend less time in traffic and more time doing what you came to Middletown, NY to do. And there is easy access to Route 17, & Interstates 84 & 87.Whether you re coming to Middletown for business or just for fun your room at the Holiday Inn Middletown is your personal retreat. You ll have room to work, relax, and make the most of your day. Amenities such as high speed internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. All rooms also feature Refrigerators, Microwaves and personal in room safes. You can take a swim in our indoor & outdoor pools. Enjoy a workout in our Fitness. Relax with a cool one at the Crystal Run Bar & Grill. And when it s time to dine you can enjoy a dining adventure at The Bavarian Garden. Start your day off in the morning with our wonderful complimentary hot breakfast. The best of Middletown is waiting for you at the Holiday Inn Middletown-Goshen. ... more   less 
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