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Holiday Inn Middletown

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68 Crystal Run Road, Middletown, NY 10941
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1 room 1 guest
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Holiday Inn Middletown
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130 Reviews from our TripAdvisor Community

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Traveler rating
    27
    46
    38
    13
    6
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33
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lanexa, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Outdated and dirty. The toilet in our bathroom still has ? on it, dirty grout in the bathroom, stains in the rug, and the corner of the window where it meets the wall.. rotting out. LOVELY! If it wasn't for the fact I am only in town to go to my father's funeral, and there are literally NO ROOMS available... More 

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Simsbury, Connecticut
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was a little worried as we booked the night before and wasn't sure what we would get. First, everyone was super warm and helpful. From the front desk to the restaurant..special thanks to Deborah in the restauarant for being engaging both at breakfast and dinner. The rooms were very clean, quiet and comfortable. For an older hotel it is... More 

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North Olmsted
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice older hotel that was quiet and clean. As stated in a previous review, the halls were like an oven. The room was nice and clean. The bed was comfortable. the room was smaller but there were just two of us so it was fine. We ate breakfast both mornings that we were there. They have a $4 comp towards... More 

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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 19, 2015

We stayed two night at the Holiday Inn Middletown. I'll start with the good: 1. Room and public spaces were clean 2. Beds were comfortable and furnishings were decent 3. Front desk area is reasonably well-renovated Unfortunately, my friends, the good ends there. Beyond the items I've mentioned above, the owners have clearly done the minimum to keep this hotel... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear adventuredadNYC, We appreciate your feedback regarding our property. I am happy to know that you found the beds comfortable and the rooms and public areas clean. On the other hand, I am sorry that the breakfast selection fell below your expectations. I also apologize for the issues you had with the condition of the property. Rest assured that all... More 

Secaucus, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 14, 2015

My room was on the second floor. The air quality in the hallway was putrid. I am not sure what is going on with their HVAC system, but the air in the hallways smelled of bad body odor/stale air/mildew. The rooms are fairly decent, but that stops there. The bathroom water would go from hot to lukewarm and stay at... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Nancy M, Thank you for taking time out of your busy day to leave us a candid review. I'm sorry you were not satisfied with the hotel conditions, most especially with the air and smell on the second floor. Know that we treat this matter seriously as we will do our best to fix this matter. The feedback we... More 

Miami Beach, Florida
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 9, 2015

Went to a concert at Bethel Woods and did not feel like driving home. Stopped in Middletown at the Holiday Inn and all went well. It will be MUCH better when they finish the road work off of 17. Follow the signs carefully and you will find the hotel - it is NOT with the other hotels

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Columbus, Indiana
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 7, 2015

The good ... the staff was nice. The outdoor pool was enjoyable. The water pressure was the best I have ever had at a hotel shower and I loved it. The poor ... unfortunately outweighed the good. They did not have a free continental breakfast. The halls and our room smelled of to much carpet deodorizing powder which i think... More 

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear TomandChristin, Thank you for taking the time to relay your comments regarding our property during your recent stay. I appreciate and wish to thank you for the kind words on the staff. I am also happy that you loved the water pressure on the shower. On the other hand, I am sorry the room did not live up to... More 

New York City, New York
1 review
5 of 5 stars Reviewed July 4, 2015

Stayed over night and was a nice stay!!i would stay again!! I thought the staff was great very helpful! Heading back again soon! Oh and great pool! My son loved it, they were really good with him as well.im so glad we found this place. My husband sees a doctor there and that's why we stay, it's 2 hours from... More 

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Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 30, 2015 via mobile

This is definitely an older hotel but its apparent that they've tried to keep it well maintained. The room was fairly nice and clean but the hallways had a bit of an odor. The outdoor pool is very nice, the indoor pool not so much. When I didn't have milk for the baby the restaurant was kind enough to fill... More 

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Fort Myers, Florida
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed June 30, 2015

The hotel is right next to the highway, there is road construction going on and the parking lot was very full, but we had one of the most quiet nights we've ever had! The room is average size with plenty of furniture. There is a fridge and microwave in the room! The rooms could use a little face lift in... More 

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