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All 7 Middletown hotels

Holiday Inn Middletown

3.0 of 5 Hotel   |   68 Crystal Run Road, Middletown, NY 10941
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Ranked #4 of 7 hotels in Middletown
A recent review
3 of 5 stars reviewed 6 days ago
teamster175 Marietta, Ohio
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87 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
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English first
Marietta, Ohio
Top Contributor
232 reviews 232 reviews
232 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I arrived early afternoon for a 10 hour stay..truck parking in the rear of building..I was greeted by a great girl..price was real good..lobby looked nice I was a little early and had to wait a few minutes on the housekeeper to finish my room she was friendly and did a great job..the room was nice clean well lit, great... More

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Forest Hills, New York
Top Contributor
152 reviews 152 reviews
55 hotel reviews
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel to bird the bashakill. We received a great rate through Priceline and loved the hotel so much we stayed an additional night. Kriss welcomed us and checked us in. She was helpful and professional. The lobby is welcoming with a stone waterfall, lemon water and comfortable seating. Great location 30 minutes from Woodbury Commons, 15 minutes... More

Was this review helpful? Yes 2
Saratoga Springs, New York
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed here March 8, 2014 and during the early morning hours had the ceiling in our room fall on our belongings due to a leaky roof. I used some of my rewards points for the room and I was told that I would have my points returned due to the mishap. Well here it is 23 days later phone calls... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear derfire, Thank you for taking the time to post a review of our property. Please allow us to apologize for the over-all experience you had. It is regrettable that we fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing... More

11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed with the kids for 1 night last week and we will be there this weekend too - room was just fine , big lot for parking, although my booking had the breakfast included but at check in they handed us two $4 voucher - we had an awesome breakfast and paid $10 on top of the voucher - for... More

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Riverhead, New York
5 reviews 5 reviews
4 of 5 stars Reviewed March 3, 2014

Had a group of friends come in from across the northeast... I blocked rooms with Holiday Inn in Middletown. Everyone was friendly. Front desk staff was exceptional at all hours of day and night. Rooms were clean, beds comfortable. Ate at restaurant for dinner and breakfast, all were friendly especially Raul, our waiter. Bar was great, Carole was wonderful. They... More

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14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 20, 2014

Presently here at the H.I. Middletown, NY hotel with spouse and 4 (12 and under) kids. The kids (not all ours) are here for a snow-tubing day trip to Mountain Creek (30 min away). The hotel is super clean, front desk (Bianca and co.) are great, as is Alexa in their restaurant. Kids under 12 eat free from the kids'... More

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Rhode Island
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 27, 2014

Rooms were quite large and well appointed. Staff was extremely friendly and helpful, even after an 11PM arrival. As soon as we arrived, we were given a goody bag with snacks and water. Also a voucher for money off breakfast. No complaints at all on this hotel

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Barrington, RI
Top Contributor
51 reviews 51 reviews
32 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 15, 2014

Not a bad hotel but not the best, just average. Rooms are large and pretty clean, staff was pretty friendly, pool okay. There was no hot water for my shower, just luke warm, and after a long day I was disappointed. Same thing in the morning. Restaurant was okay, food was good and friendly service but there was nobody in... More

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Thomasfrank, Thank you for your review. We certainly apologize for the hot water issue and for any inconvenience or negative impression this might have caused you. We understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken to... More

Hightstown, New Jersey
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2013

My family and I stayed at this hotel the beginning of November. We were in Middletown to attend a funeral. We got to the hotel early and hoped we could check in so we could attend the viewing at 2. The staff couldn't have been nicer, they checked us in (2 rooms) when we got there and even gave us... More

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Los Angeles, California
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 1, 2013

We arrived at about 4:00 PM. There was a lot of construction going on near the hotel making it difficult to get to, although this is not the hotel's fault. Pros: The front desk staff was very friendly and efficient. There are elevators. There is free coffee by the dining room in the morning. Cons There is no way to... More

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Fun2Bwithpair, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More

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Additional Information about Holiday Inn Middletown

Also Known As:
Holiday Inn Middletown Hotel
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn
Address: 68 Crystal Run Road, Middletown, NY 10941
Phone Number:
Location: United States > New York > Middletown
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Middletown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Middletown 3*
Official Description (provided by the hotel):
Discover all that Middletown & Goshen have to offer at the convenient comfortable Holiday Inn, Middletown NY. You are at the heart of everything with shopping, dining and entertainment options nearby. You are within a short drive of Woodbury Commons Outlets, West Point Military Academy, Orange County Choppers & the Catskill Mountains.Getting there has to be fast and convenient too. Only 15 miles from Stewart Airport (SWF) you ll spend less time in traffic and more time doing what you came to Middletown, NY to do. And there is easy access to Route 17, & Interstates 84 & 87.Whether you re coming to Middletown for business or just for fun your room at the Holiday Inn Middletown is your personal retreat. You ll have room to work, relax, and make the most of your day. Amenities such as high speed internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. All rooms also feature Refrigerators, Microwaves and personal in room safes. You can take a swim in our indoor & outdoor pools. Enjoy a workout in our Fitness. Relax with a cool one at the Crystal Run Bar & Grill. And when it s time to dine you can enjoy a dining adventure at The Bavarian Garden. Start your day off in the morning with our wonderful complimentary hot breakfast. The best of Middletown is waiting for you at the Holiday Inn Middletown-Goshen. ... more   less 
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