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All 7 Middletown hotels

Holiday Inn Middletown

3.0 of 5 Hotel   |   68 Crystal Run Road, Middletown, NY 10941
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Ranked #4 of 7 hotels in Middletown
A recent review
3 of 5 stars reviewed 2 weeks ago
Nancy S Beacon, New York, United States
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95 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Beacon, New York, United States
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is nice, Nothing stands out as remarkable. My husband and I stayed here for a little getaway. The staff was very nice. The room was clean and I liked the surge protector screwed into the desk for extra outlets. The hotel has and indoor and outdoor pool. The thing I found to be the most odd was they... More

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Boston, Massachusetts
19 reviews 19 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night enroute back to Boston. It had been a long day and we had a tough time finding this place with all the road construction in front of the entrance. Once there we were thrilled. The desk staff charming and helpful. We picked it for outdoor pool which we must have in summer. The pool was amazing;... More

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New York
Top Contributor
64 reviews 64 reviews
64 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 5, 2014

This property deserves about 2-1/2 stars. It does nothing terrible but nothing well either. Depending on price, the nearby Hilton Garden and Courtyards are much nicer alternatives. -As mentioned by other reviewers, there are a variety of smells going on here. My room required period sprayings of Febreze to help mask stale odor. Definitely not for hypoallergenic guests. -Rooms have... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Conraveler, Thank you for your recent stay with us and reviewing our property. I am happy to hear that the Internet connection worked well for you and that you enjoyed the breakfast selection. Please accept our sincerest apologies for any inconvenience the room condition, particularly the odor and noise challenges may have caused you. I have taken note of... More

Top Contributor
69 reviews 69 reviews
12 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed June 2, 2014

Thank you to Robert, the kind gentleman that checked us in on the third shift. We came in after driving for 24 hours and he couldn't have been nicer. He helped reserve my reservation, and gave me easy directions to our spacious, clean, comfortable room. We got a great night of sleep. The hotel is bigger than it looks, offering... More

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Forest Hills, NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 28, 2014

I stayed at this Holiday Inn for one night, May 17th, as part of a birding trip. This meant I needed to get up early (6am), and when I was assigned a room near the public areas (bar, restaurant, pool, computer room) and between these public areas and the only elevator, I asked for a room in a quieter area.... More

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear Donna S, First of all, thank you very much for your recent stay at our hotel. As a valued IHG Rewards member, I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have... More

Ocala, Florida
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 24, 2014 via mobile

This place is lost in the 80's. Has not beed updated to meet express or suites specs. Not a bad experience, but not what you have come to expect from a modern IHG property. Indoor pool area is decent, the restaurant/ free breakfast is a bit of a chore. But not terrible if you can get a good rate

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IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear bigvin72, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Brockport, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed May 21, 2014

We stayed for 3 days to visit with family. The hotel has been refurbished and is very nice. The first night our room was musty and smelled of of old cigarette smoke. We turned the fan on high and that did the trick. The room was very clean and comfortable. The food for breakfast and for dinner was very good... More

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Marietta, Ohio
Top Contributor
250 reviews 250 reviews
250 hotel reviews
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed April 11, 2014

I arrived early afternoon for a 10 hour stay..truck parking in the rear of building..I was greeted by a great girl..price was real good..lobby looked nice I was a little early and had to wait a few minutes on the housekeeper to finish my room she was friendly and did a great job..the room was nice clean well lit, great... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear teamster175, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our great staff service. It is always hugely motivating when one takes the time and trouble to acknowledge their good stay. I have taken note of your valuable comments and will use these to monitor... More

Forest Hills, New York
Top Contributor
168 reviews 168 reviews
61 hotel reviews
232 helpful votes 232 helpful votes
4 of 5 stars Reviewed March 31, 2014

We booked this hotel to bird the bashakill. We received a great rate through Priceline and loved the hotel so much we stayed an additional night. Kriss welcomed us and checked us in. She was helpful and professional. The lobby is welcoming with a stone waterfall, lemon water and comfortable seating. Great location 30 minutes from Woodbury Commons, 15 minutes... More

Was this review helpful? Yes 5
Saratoga Springs, New York
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed March 30, 2014

Stayed here March 8, 2014 and during the early morning hours had the ceiling in our room fall on our belongings due to a leaky roof. I used some of my rewards points for the room and I was told that I would have my points returned due to the mishap. Well here it is 23 days later phone calls... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Middletown, responded to this review

Dear derfire, Thank you for taking the time to post a review of our property. Please allow us to apologize for the over-all experience you had. It is regrettable that we fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing... More

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Additional Information about Holiday Inn Middletown

Address: 68 Crystal Run Road, Middletown, NY 10941
Phone Number:
Location: United States > New York > Middletown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Middletown 3*
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Also Known As:
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn

55 photos of this hotel

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Room/suite (3)
Bathroom (1)

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Hotel & grounds (11)
Room/suite (7)
Pool/beach area (4)
Dining (7)
Other (23)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Discover all that Middletown & Goshen have to offer at the convenient comfortable Holiday Inn, Middletown NY. You are at the heart of everything with shopping, dining and entertainment options nearby. You are within a short drive of Woodbury Commons Outlets, West Point Military Academy, Orange County Choppers & the Catskill Mountains.Getting there has to be fast and convenient too. Only 15 miles from Stewart Airport (SWF) you ll spend less time in traffic and more time doing what you came to Middletown, NY to do. And there is easy access to Route 17, & Interstates 84 & 87.Whether you re coming to Middletown for business or just for fun your room at the Holiday Inn Middletown is your personal retreat. You ll have room to work, relax, and make the most of your day. Amenities such as high speed internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. All rooms also feature Refrigerators, Microwaves and personal in room safes. You can take a swim in our indoor & outdoor pools. Enjoy a workout in our Fitness. Relax with a cool one at the Crystal Run Bar & Grill. And when it s time to dine you can enjoy a dining adventure at The Bavarian Garden. Start your day off in the morning with our wonderful complimentary hot breakfast. The best of Middletown is waiting for you at the Holiday Inn Middletown-Goshen. ... more   less 
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