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Courtyard by Marriott Middletown

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24 Crystal Run Crossing, Middletown, NY 10941
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Courtyard by Marriott Middletown
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Courtyard by Marriott Middletown
Courtyard by Marriott Middletown
Courtyard by Marriott Middletown
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178 reviews from our community

Traveler rating
    91
    64
    9
    7
    7
See reviews for
53
37
9
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at the courtyard for one night only for personal family reasons. We used our reward points. Upon checkin, the woman at the desk was super courteous. We arrived a little earlier than check in time and she called the maid services to see what rooms were cleaned for us. Check in was super fast and easy. We got... More 

Was this review helpful? Yes 1
Forest Hills, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Courtyard Middletown for 2 reasons: (1) it was a free stay, (2) it was close to Woodbury Outlet. I am not writing a postive review about this location because our stay was free. I am very particular about hotels, most especially their beds, bathroom and overall cleanliness. I inspected the room the minute we arrived and... More 

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New York City, New York
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and two of our adult children stayed at the Courtyard on a short getaway. We arrived around midnight and checking in took less than 5 minutes. Our room was clean and comfortable. We didn't stay for breakfast the next morning although food was available for a fee. There was nothing wrong with the surrounding area. Several chain hotels... More 

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Connecticut
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My bad experience with this hotel started the moment I arrived there. I get there and the girl at the front desk is completely ignoring me pretending to do something in the computer. She finally checks me in, I go up to my room and find out that it's a double bed. I reserved my room couple weeks ago and... More 

Was this review helpful? Yes 1
lfranklin, General Manager at Courtyard by Marriott Middletown, responded to this review

We are very sorry to hear you experienced issues with your stay with us. We always try to provide each of our guests with an excellent experience and unfortunately we were not able to achieve this with you. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we... More 

Forest Hills, New York
Top Contributor
307 reviews 307 reviews
73 hotel reviews
293 helpful votes 293 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel to bird the bashakill. We received a good rate utilizing AARP. Great location 30 minutes from Woodbury Commons, 15 minutes to bashakill, short walk to restaurants, five minute drive to a mall, grocery store and movie theater. Check in was quick and efficient. Felt welcome the minute we walked into the well decorated lobby. It is... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
73 reviews 73 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 15, 2015 via mobile

It was a great location/ close to everything. Very clean. Comfortable room. Downfall- on the fone in room, there are speed dial restaurants- but no menu-- when called the front the man said "you have to come down to see menus" (Defeats the purpose of room service) Gave us a few menus- all to which were not delivering at 10pm... More 

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lfranklin, General Manager at Courtyard by Marriott Middletown, responded to this review

Thank you for taking the time to share your experience. We are in a great location and do have great rooms. We always try to provide each guest with excellent service and unfortunately we were unable to provide this to you. Our Assistant General Manager will personally take actions and provide more training with our staff. We hope to accomodate... More 

New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2015

The front desk staff could not have been nicer and more accommodating. The lobby is big and beautiful and the room is beautiful. Standard room with two queens and a sofa bed but the layout makes it seem much larger than your average room. The hotel is spotless. We tend to stay at mostly Marriotts all over the country and... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed February 19, 2015

This hotel is in a VERY unsafe area w/NO security & they take pictures of ur room when u leave & then charge ur Credit card for EVERY little thing!! Very intrusive & very unsafe property area w/NO security!!!!

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lfranklin, General Manager at Courtyard by Marriott Middletown, responded to this review

Our guests’ safety and privacy is of utmost importance to us. We are in a very nice corporate park location adjacent to several hotels and restaurants all within a minute’s walk of our hotel. We do have 24 hour security staff that walks the interior and exterior of our property regularly throughout each and every day. We enter our guest’s... More 

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

I really enjoyed my stay. very nice amenities and the staff was fantastic. I left my wallet in the room, they called me five minutes after check out to say I left it. SUPER service. The bar staff was friendly and helpful. The breakfast crew lively and energetic at 6AM.

Was this review helpful? Yes
lfranklin, General Manager at Courtyard by Marriott Middletown, responded to this review

It was great to receive your warm comments about our staff! We always try to provide each guest with excellent service and am pleased that we exceeded your expectations. We look forward to your next visit when you return to our area! More 

Pittsburgh, PA
Top Contributor
96 reviews 96 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 6, 2015

I have stayed at quite a few Marriott properties over the years and I have to say that this was probably the best Courtyard that I have ever stayed at. Beautiful room, friendly staff and a reasonable rate for the area. I would book here again in a second. Recommended.

Was this review helpful? Yes
lfranklin, General Manager at Courtyard by Marriott Middletown, responded to this review

I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve! We appreciate your time in sharing your experience with us and I have already passed your great comments on to our staff. Thank you! More 

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