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Extended Stay America - Long Island - Melville

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100 Spagnoli Road, Melville, NY 11747
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Extended Stay America - Long Island - Melville
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87 Reviews from our TripAdvisor Community

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Union, New Jersey
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

I received a special rate, so I decided to try this hotel. I entered the first room I was given, and it was very tired looking, not very clean, and it looked like someone had been laying on the bed, on top of the bedspread. I got a new room, which was cleaner, but the room and bathroom were very... More 

Helpful?
Thank J T
Bear, Delaware
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 30, 2015

Here on business and staying in this hotel. The room is fairly comfortable and the place is for the most part, quiet. The room is functional but, the hotel has a pet friendly policy. That is not objectionable but, I think they should have designated pet friendly rooms. My room is full of pet hair which is kind of gross.Housekeeping... More 

Helpful?
Thank Melvin B
Queensbury, New York
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed December 13, 2015

I really hesitate to leave poor reviews of things but sadly this location just racked up far too many disappointments. Usually ESA hotels are wonderful for long stays, having a full kitchen is a must for my family and ESA tends to be more affordable than other long term stay hotels. This location from the outside looks like any other... More 

Helpful?
Thank lakegeorge_mom
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. If you... More 

Travelers are raving about these Melville hotels

1 review
1 of 5 stars Reviewed November 6, 2015 via mobile

We chose to book this hotel because it was near the animal hospital our dog was in due to a brain tumor. We were called, while we were dealing with our dog having a seizure, to tell us they needed to move us to their sister hotel for the night. We would be able to stay there the following night.... More 

Helpful?
Thank Alison P
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the transfer is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is... More 

Long Island City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 6, 2015 via mobile

Such a gross disappointment! Needed a place to sleep after spending the day visiting a relative in the hospital. Check in was easy, turned down the bed covers to find hair all over the sheets!!! I called the front desk, and was told no housekeeper on duty but you can pick up sheets and change them. Sooo it's either that... More 

Helpful?
Thank Lisa B
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness and linen issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as making sure our linens are properly stocked. Thank... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 1, 2015 via mobile

As always the staff and the stay has been an overall great experience. Definitely the place to stay very affordable and close to everything. My family's go to Hotel. I use Extended Stay for everything family reunion, family & friends visits, I even stayed when my house was being renovated. Great job guys see you next time.

Helpful?
Thank Syd S
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so pleased to hear that our staff provided you with exceptional customer service and that you had a great stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 25, 2015 via mobile

This was my second extended stay experience after 10 years & what a huge disappointment it was. Very strange front desk - took them around an hour to prepare - even after I agreed for additional $25 for early check-in! The breakfast too was pathetic. I am sure they can plan better breakfast even with their frugal budgets. The room... More 

Helpful?
1 Thank Sudhanshu B
Sevierville, Tennessee
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 14, 2015

From an unfriendly front staff, to a dirty, butt covered outside area to a poor breakfast - I would avoid this hotel. The room itself was acceptable - except for the fact that the tub drain didn't work.

Helpful?
1 Thank philportera
Endicott, New York
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed October 14, 2015

This was my first experience with Extended Stay, and I'm not sure I'll be returning. I arrived at the hotel around midnight (late flight), and when I asked about potential dinner options, the woman at the front desk was very short with me and suggested I get a candy bar from the vending machine. The hallway smelled of mildew and... More 

Helpful?
Thank Maggie C
Gaithersburg, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 11, 2015 via mobile

We just returned from 2 nights at this flea bag hotel. We checked in and had no toilet paper or towels. The room smelled like mildew and there was a dead roach on the floor. The carpet outside our room was soaked and ants were crawling everyone. Yuck!

Helpful?
Thank jj104
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