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Extended Stay America - Long Island - Melville

2.0 of 5
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100 Spagnoli Road, Melville, NY 11747
Extended Stay America - Long Island - Melville
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Ranked #3 of 4 Hotels in Melville
A recent review
3 of 5 stars Reviewed May 26, 2015
Melissa M West Babylon, New York
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in a non smoking room that reeked of smoke. No one at the desk to receive us. Linens smelled like vomit, slightly. When we were about to leave, a gang came to encircle our car as one dude climbed out of a hotel room window and raced to the car to speed away??? They kept driving around to parking... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

I want to thank you for taking the time to write a review of our hotel. I sincerely apologize for the negative experience you encountered. This is unacceptable and we will be working with our team to ensure a situation like this does not happen again. Thank you for bringing this to our attention. We hope to have the opportunity... More 

Illinois
Contributor
20 reviews 20 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed for a week on business. Not sure I'd return to the same location again. I'll start this review off by saying that the staff of the hotel were decent. Check In was prompt and didn't have to wait around for anything. The beds were decently comfortable and allowed for a nights sleep. Can't really say more than that. Now... More 

Was this review helpful? Yes 1

Travelers are raving about these Melville hotels

West Babylon, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed May 26, 2015

The hotel staff was extremely nice and so are the rooms. However I can not give it more than a 3 because the first night I was there the someone set off the smoke alarm at 6:20 am and then the 2nd night there were a bunch of kids running up and down the hall screaming at the top of... More 

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Bethlehem, Pennsylvania
1 review
4 of 5 stars Reviewed May 17, 2015

I have found this motel to be very clean and comfortable.All my needs were addressed.For people who smoke there is no area or bench which leads people to hang around the entrance,myself included.The breakfast is a grab and go as they call it I would like to see bagels/toast etc,other then that I would definately stay again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I am pleased to read that we were able to provide you with a pleasant stay with a clean and comfortable room. Once more, thank you for posting your review. We look forward to having... More 

Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 14, 2015

Reserved a room for 1 night, arrived at the property at 2:35pm and was told that there is a $25 dollar fee before 3pm which is the standard check- in time! Sure, the room is clean and available, but we have established this fee before 3??? ( my words- sarcasm added!!!) ------Mind you, reservations are for a 24 hour stay,... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2015

Crappy Hotel. The room smells of cigarette smoke. We asked the front desk and they are trying to convince us that this is a non smoking hotel. But the room smells so bad. My 4 yr old son said this hotel stinks. So think twice before reserving your room here.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and odor issues you described are unacceptable and I apologize for your experience. To uphold our company’s high standards, I will be working alongside our housekeeping staff on ways to better eliminate smoke odors. I really appreciate you bringing this to our... More 

Scottsdale, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 19, 2015

We spent 2 nights here. The front desk staff was nice. The room was clean. The Grab-n-Go breakfast was ok - I was happy to have coffee. The bed was very uncomfortable. If they get new beds, sheets and blankets I would stay there again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

I want to thank you for taking the time to post a review of your stay. While I appreciate your kind comments regarding our friendly staff and clean rooms, I apologize that our grab-and-go breakfast and beds were not to your satisfaction. We will use your comments to improve our service. Thanks to your feedback, we can continue to work... More 

Everett, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed March 19, 2015

Folks I have to say I was very impressed with this hotel. Being an extended stay I wasn't expecting much. I was surprised to say the least. The room was clean and quiet. At half the price of the Hilton next door I wouldn't hesitate to stay here again and again. My only complaint would be that the Grab-n-Go breakfast... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

The staff and I read your review, and would like to thank you for writing such a positive review. We do try to keep our rates reasonable for the area and I am pleased you found our hotel to be a good value. As far as our grab-and-go breakfast, I will put in a suggestion to our corporate office. The... More 

Abington, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 8, 2015

My daughter and I stayed here one night and, for one night, it was tolerable. Decent price but I would not recommend it for an extended stay - despite their name. The bed was uncomfortable and the sheets were horrible! Very scratchy. I needed ice because we were traveling a distance with food that needed to be kept cool and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Long Island - Melville, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay with us was not a pleasant one. Regarding the comments about the ice machine, we do not have an ice machine as each room has a freezer as well as ice cube trays but we do have vending machines for soda/snacks... More 

Long Island, New York
1 review
5 of 5 stars Reviewed February 14, 2015

Since the beginning of last November, I have enjoyed staying at this establishment on several different occasions. I feel that the overall quality, value, and service that I receive here is worth every penny. The rooms are quiet and comfortable. The prices are very competitive with other hotels in the area. Be sure to sign up for e-mail updates to... More 

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