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All 8 Massena hotels

Super 8 Massena

2.0 of 5 Motel   |   84 Grove St., Rt 37 to Grove St Extension, Massena, NY 13662
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Super 8 Massena
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Ranked #2 of 8 hotels in Massena
A recent review
5 of 5 stars reviewed yesterday
Donna L Ashburnham, Massachusetts, United States
  • Overview
  • Reviews (111)
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111 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Any
English first
Lowville, New York
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 2 nights while visiting the area and it was a great experience. The hotel room was very clean and the beds were so comfortable. We had a room in the back facing the road but we never heard any traffic going by. It was very quiet in the hotel and relaxing. The staff was... More

Was this review helpful? Yes 1
AKSuper8, General Manager at Super 8 Massena, responded to this review

Thank you for staying with us. Positive reviews like yours shows my staff hard work. Please visit us again. Thank you. More

Lake Wales, Florida, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here before and had no problems booking again. This hotel is clean and quiet, even though on a major thorofare. Rooms are nice, most have small refrigerators and microwaves. Linens bright white, towels softer than some I have had in same brand hotel. No musty smells, which is what makes the rooms not so nice. Front desk... More

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Thank you for reviewing our hotel. I am glad to hear your stay was oustanding. Please visit us again when you are in the area. Thank you from the staff of Super8. More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 1, 2014 via mobile

Traveling through town around 4 am on Tueday July 1 and turned right around and left because of the horrible customer service from the woman working the front desk. Such a terrible attitude and did not feel welcomed at all. Because of how she spoke to me and treated me like I was an inconvience to her, I did not... More

Was this review helpful? Yes 3
AKSuper8, General Manager at Super 8 Massena, responded to this review

I am sorry to hear you had bad customer experiance, I will look in to this and take necessary action to provide positive customer service. Thank you for your time to review us. More

New York City, New York
1 review
4 of 5 stars Reviewed May 31, 2014

i stayed here 4 nights, the room is clean and well maintained. the hotel is somehow quiet but some machines noise early in morning. Overall, good communication with receptionists, The service is exellent. the breakfast is good. The bathroom is very clean. I have my room was on second floor, the stair cases and hallways carpets need to be changed.

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Thank you for choosing Super8 and giving us review. We will consider your opinion on changing Hallway carpet. I am glad you found us according to your expecation. More

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Additional Information about Super 8 Massena

Address: 84 Grove St., Rt 37 to Grove St Extension, Massena, NY 13662
Location: United States > New York > St. Lawrence County > Massena
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Massena 2*
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Also Known As:
Super 8 Massena Hotel Massena
Super Eight Massena
Massena Super 8
Massena Super Eight

9 photos of this hotel

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Room/suite (4)

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Bathroom (1)
Room/suite (2)
Dining (1)
Hotel & grounds (1)
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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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