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Super 8 Massena

2.0 of 5
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84 Grove St., Rt 37 to Grove St Extension, Massena, NY 13662
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Super 8 Massena
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Ranked #2 of 8 Hotels in Massena
A recent review
5 of 5 stars reviewed 4 days ago
David L Mahopac
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143 Reviews from our TripAdvisor Community

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Traveler rating
    34
    50
    43
    11
    5
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71
17
11
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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    (143)
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New Hampshire, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

No one ever told us that there was no elevator in the hotel. We were on the third floor with two guests whom have trouble walking. Room was dirty and stuffy. Not enough towels were in the room for the four people who were in there (only three towels). When the front desk was told that they were out of... More 

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear KLF143, Thank You for Taking the time and for sharing your experience with us. Please accept my sincere apologize for the experienced you had with us. I appreciate your feedback and bringing the matter to our attention. I have discussed this issue with all our staff and we are committed to ensuring this problem does not occur again. We... More 

Travelers are raving about these Massena hotels

DeWitt, New York
Top Contributor
69 reviews 69 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

You can't expect much after all it's a Super 8 and they left the light on for us. Not hard to find. It was right on the main drag. It was a clean hotel. The prices were very reasonable. But the bed was hard. Not the best night sleep. But it was only for one night. Better than sleeping in... More 

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear BillMaxwell62, Thank you for choosing to stay with us and for taking the time to share a review of your stay. we are happy to hear that we were able to make your stay an enjoyable one. i am happy to hear that you really enjoy our clean room and found value in our property. we all look forward... More 

Williamson
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The service rep at counter was friendly. I had no problem checking in or out. Bed was adequate. fridge was working this time, unlike previous visit. Breakfast was very carb filling. Healthier would be an upgrade

Review collected in partnership with Super 8

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear Regan D, Thank You so much for talking the time and for sharing your review on TripAdvisor. i am happy that you enjoyed your stay with us and found good value in our inn. we always work hard to make all our guests stay an enjoyable one. hope to see you back again very soon. Thank You More 

Chester, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

Decent room. Has tv coffee fridge and microwave. Comfortable bed. Breakfast was nothing to write home about. Waffles was only hot optionn

Review collected in partnership with Super 8

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Thank You for staying with us and for taking the time to share your experience on TripAdvisor. we are glad to hear that our location worked well for you and that you found great value in our property. Our entire team works hard to provide this type of stay for all of our guests, we really appreciate your kind words... More 

Kingston, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was looking for a reasonably priced hotel during commencement season for the area's major colleges and universities several months away. We found availability here with its convenience of being only about 30 effortless minutes from the center of Potsdam and 10 minutes or so from the border crossing into Canada. If there is any criticism, it is only that sound... More 

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear Bill C C. Thank you for choosing to stay with us and for taking the time to share a review of your stay. we are happy that we were able to make your stay an enjoyable one. I have shared your kind comments with the entire staff and they join me in saying thank you very much. i am... More 

1 review
5 of 5 stars Reviewed April 24, 2015

I stood at this hotel for 16 nights from April 5th through the 16th. It was great. Management was very accommodating. Breakfast was good and always stocked. Staff was friendly and the room was a great size. Nice brand new TVs. Would definitely stay here again.

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear Ruben Maelo H, Thank you for taking the time and for writing such a nice review on TripAdvisor. It's wonderful to hear that you found value in our property.our staff always works hard to provide our guests with a welcoming stay and clean accommodations, so your comments were a great way to let us know we did a good... More 

Syracuse, New York
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 16, 2015

The hotel was very clean and comfortable. The proprietor was very friendly and accommodating. They answered all our questions and provided anything we needed. The breakfast was varied, and we enjoyed it. A great place to stay!

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear, Gayle923. Thank You for staying with us and for taking the time to share your experience on TripAdvisor. we are glad to hear that our location worked well for you and that you found great value in our property. Our entire team works hard to provide this type of stay for all of our guests, we really appreciate your... More 

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