We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Super 8 Massena

2.0 of 5
Hotel website
Hotel deals
84 Grove St., Rt 37 to Grove St Extension, Massena, NY 13662
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Super 8 Massena
View Map
Add Photo Write a Review

166 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    43
    53
    51
    13
    6
See reviews for
78
24
13
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (166)
  • Mar-May only
    (40)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (25)
All months
Ottawa, Canada
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

What more could you ask for . Had overnight stay in Massena. Staff was very welcoming on arrival and during whole stay. Rooms were clean and no problems. Would stay here again without hesitation,

Review collected in partnership with Super 8

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear Roger P, Thank you for choosing to stay with us and for taking the time to share a review of your stay. we are happy that we were able to make your stay an enjoyable one. I have shared your kind comments with the entire staff and they join me in saying thank you very much. i am happy... More 

Sevierville, Tennessee, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Manager refused to give us handicapped room. He stated that they do not accommodate handicapped for three nights. Very rude to us! Put us up on second floor and instructed us to take the stairs on the outside (meaning climbing outside steps and then a flight of stairs to get to our rooms. They have handicapped parking, Do not have... More 

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear Lyla P, Thank You for Taking the time and for sharing your experience with us. Please accept my sincere apologize for the inconvenience you had during your stay with us. I appreciate your feedback and bringing the matter to our attention. I have discussed this issue with all our staff and we are committed to ensuring this problem does... More 

Travelers are raving about these Massena hotels

Romulus, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here twice, summer 2014 and 2015, very nice little place, super clean, friendly staff, excellent breakfast selection. Love the pictures of the river over the beds. Close to area shopping and attractions. One and only complaint is there is no designated smoking rooms on the first floor for handicapped visitors. All smoking rooms are on the 3rd floor and... More 

Review collected in partnership with Super 8

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear, Melody R, Thank you for choosing to stay with us and for taking the time to share a review of your stay on TripAdvisor. we are happy to hear that we were able to make your stay an enjoyable one and you found value in our property. Please accept my sincere apology for the small issue you had during... More 

Bakersfield, Vermont
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was as I expected. The hotel staff were very friendly, knowledgeable, and helpful. The room was clean, but could definitely use a "deep" clean. But the beds were clean and the bathroom was clean. There is a noise issue, the rooms seem to not be very well insulated. We could here the people above us and around us and... More 

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear Stacy M, Thank you for choosing to stay with us and for taking the time to share a review of your stay. we are happy to hear that we were able to make your stay an enjoyable one and you foun value in our property. Please accept my sincere apology for the small issue you had during your stay.... More 

Oakville, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

This is very basic accommodation but location is convenient to US/Canada border crossing. There are no frills, the breakfast is not bad. The desk clerk is not overly friendly. We stayed here because there was no availability on the Canadian side on the long weekend.

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear, Shirley A. Thank you for choosing to stay with us and for taking the time to share a review of your stay. i am happy to hear that you enjoy our clean room and found value in our property. we all look forward to see you back again for your next trip to the area. Thank You More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Business trip required a two night stay in Massena NY. I made reservations at this Super 8 and was pleasantly surprised. Normally stay at higher end hotels. This property is above and beyond any Super 8 I had stayed in the past. Front desk staff was friendly, room was immaculate and cool on arrival. Breakfast is served in the lobby... More 

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear HallidayGM, , Thank you for taking the time and for writing such a nice review on TripAdvisor. we are so glad to hear that you enjoyed our clean and comfortable room. we truly appreciate your kind words and recommendations for our property. we all look forward to see you back again very soon. Thank You. More 

New York City, New York
1 review
5 of 5 stars Reviewed July 26, 2015

it is best to call a head if you going to be late, so they can hold the room you requested. the rooms were clean and up to stander

Review collected in partnership with Super 8

Was this review helpful? Yes
AKSuper8, General Manager at Super 8 Massena, responded to this review

Dear, StevetV24BJ. Thank you for taking the time and for writing such a nice review on TripAdvisor. we are so glad to hear that you enjoyed our clean and comfortable room and our convenient location worked really well for you. we truly appreciate your kind words and recommendations for our property. we all look forward to see you back again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

10 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Massena
0.6 mi away
Quality Inn
Quality Inn
#5 of 8 in Massena
3.0 of 5 stars 74 reviews
2.9 mi away
Econo Lodge
Econo Lodge
#4 of 8 in Massena
3.5 of 5 stars 44 reviews
12.2 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#1 of 3 in Hogansburg
4.5 of 5 stars 92 reviews
Show Prices
Show Prices
Show Prices
12.2 mi away
Akwesasne Mohawk Casino Resort
9.8 mi away
BEST WESTERN PLUS Parkway Inn & Conference Centre
18.3 mi away
Clarkson Inn
Clarkson Inn
#1 of 4 in Potsdam
4.5 of 5 stars 169 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay