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Econo Lodge

2.0 of 5
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15054 State Highway 37, Massena, NY 13662
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Econo Lodge
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Ranked #3 of 8 Hotels in Massena
A recent review
3 of 5 stars Reviewed October 24, 2014
Beth R Troy, New Hampshire
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41 reviews from our community

Traveler rating
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    21
    5
    2
    5
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11
18
4
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Troy, New Hampshire
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 24, 2014

Our son is attending college in Potsdam, and we have stayed at this hotel on two separate occasions now. The rooms are large and spacious. The first time we stayed, our room included a couch, along with a small table and chairs, which was unexpected and delightful. I have food allergies, and the small refrigerator and microwave are very much... More 

Was this review helpful? Yes 1
Sudbury, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 10, 2014

The rooms are a little dated but clean. Very spacious and include a fridge and microwave. Large area behind the motel for walking your dog. Only outside seating area has old plastic lawn chairs which will leave a white residue on your clothing so bring a towel. Breakfast was adequate. Pastries, waffles, cereal and yogurt. No fruit or eggs. Staff... More 

Was this review helpful? Yes 1
Tonawanda, New York
Top Contributor
124 reviews 124 reviews
50 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 10, 2014 via mobile

I travel for business on a weekly basis. I come into the Massena/Cornwall North Country on a regular basis. I usually stay on the Canadian side, but this time I needed to leave literature and products on the American Side. So I picked the Econo Lodge on Rte 37 just outside of the Massena City limits. I was presently surprised... More 

Was this review helpful? Yes 2
Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you so much for taking the time to send us your review. We are glad to hear that you enjoyed your stay. Your response will serve as an encouragement to all our staff. Thank you. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 5, 2014

I was booked to stay in this hotel for one night. After being on the road practically all day, I was exhausted and looking forward to a nice and cozy hotel room. I wasn't expecting much, but at the very least, a place where I could sleep comfortably. Unfortunately, this hotel was not comfortable at all. It is in desperate... More 

Was this review helpful? Yes 1
Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you for sending us your feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will use your feedback to make improvements. More 

Travelers are raving about these Massena hotels

Callander, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 18, 2014

It's ok. You get what you pay for. Dated rooms, didn't seem the cleanest - we had our dog with us and even she seemed weirded out by something. However I think it was only $70-80 for the night. My only real complaint is that the reeked very badly like cigarette smoke – we were on the first floor so... More 

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Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you for taking time to send us your feedback. On behalf of our entire time, I would like to apolgize for failing to exceed your expectations. Your satisfaction is important to us and we will use your feedback to make improvements. I hope you consider staying with us again so that we have another chance to provide you a... More 

Syracuse, New York
2 reviews
4 of 5 stars Reviewed February 1, 2014

Stayed here many times in the past but this was the first in several years. The room was spacious, clean, warm and all the amenities needed. The staff was friendly, courteous and willing to assist. It was sub zero this night and room was warm and dry. Breakfast, although basic is all you need to start the day. It is... More 

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Pembroke, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 6, 2014

I would not hesitate, at all, to recommend the EconoLodge, Massena. Having stayed there on many, many occasions, I have always found the rooms to be most comfortable and spacious, with good amenities, and the staff to be most receptive and helpful with all questions and requests. It is quite easy to locate upon arriving in Massena, and is a... More 

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Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed November 22, 2013

Travel to Massena on business occasionally and always stay here. You can count on a clean comfortable room and a friendly staff. When staying multiple nights, a refrigerator and microwave in room is very much appreciated, as is free breakfast. Breakfast choices are basic but does offer waffle maker and large breakfast room is always clean, like the rest of... More 

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Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you so much for taking the time to write a positive review. We appreciate your business and hope to see you again. More 

Epsom, New Hampshire
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 9, 2013

Worst hotel experience I have ever had. Admittedly, I knew I was getting a smoking room and did not want this, but needed a room due to a college family weekend - hotels were all booked. The room smelled like a smoky bar - had to sleep with the window wide open, jacket on, on a chilly night, but this... More 

Was this review helpful? Yes 2
Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you for taking the time to send us your feedback. I apologize for your recent experience with us. Your satisfaction is very important to us and we will use your feedback to make improvements to ensure we offer exceptional experience for all our guests. Thank You. More 

Nashua, New Hampshire
Top Contributor
496 reviews 496 reviews
97 hotel reviews
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

I booked a non-smoking room and for the price it was a pleasant surprise. Large room, big bed that was clean with new linens, somewhat beat up desk and furniture, new recliner I had NO desire to sit it (perfect material to hide icky things) a microwave and refrigerator. All for $89 I think. However, during the time I was... More 

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Econolodge-Massena, Manager at Econo Lodge, responded to this review

Thank you for taking the time to send us your feedback. I am sorry to hear about the smoke smell in the room. I will work on this issue with our cleaning staff. I assure you wont have this problem the next time you decide to stay with us. We appreciate your business. More 

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