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All 8 Massena hotels

Econo Lodge

2.0 of 5 Hotel   |   15054 State Highway 37, Massena, NY 13662
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Ranked #3 of 8 hotels in Massena
A recent review
5 of 5 stars reviewed 6 days ago
Paul_da_Bulldog Tonawanda, New York
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39 people have reviewed this hotel

Traveler rating
    8
    21
    3
    2
    5
See reviews for
10
17
4
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Tonawanda, New York
Top Contributor
85 reviews 85 reviews
35 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I travel for business on a weekly basis. I come into the Massena/Cornwall North Country on a regular basis. I usually stay on the Canadian side, but this time I needed to leave literature and products on the American Side. So I picked the Econo Lodge on Rte 37 just outside of the Massena City limits. I was presently surprised... More

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Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you so much for taking the time to send us your review. We are glad to hear that you enjoyed your stay. Your response will serve as an encouragement to all our staff. Thank you. More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

I was booked to stay in this hotel for one night. After being on the road practically all day, I was exhausted and looking forward to a nice and cozy hotel room. I wasn't expecting much, but at the very least, a place where I could sleep comfortably. Unfortunately, this hotel was not comfortable at all. It is in desperate... More

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Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you for sending us your feedback. On behalf of our entire team, I would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will use your feedback to make improvements. More

Callander, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's ok. You get what you pay for. Dated rooms, didn't seem the cleanest - we had our dog with us and even she seemed weirded out by something. However I think it was only $70-80 for the night. My only real complaint is that the reeked very badly like cigarette smoke – we were on the first floor so... More

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Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you for taking time to send us your feedback. On behalf of our entire time, I would like to apolgize for failing to exceed your expectations. Your satisfaction is important to us and we will use your feedback to make improvements. I hope you consider staying with us again so that we have another chance to provide you a... More

Syracuse, New York
2 reviews
4 of 5 stars Reviewed February 1, 2014

Stayed here many times in the past but this was the first in several years. The room was spacious, clean, warm and all the amenities needed. The staff was friendly, courteous and willing to assist. It was sub zero this night and room was warm and dry. Breakfast, although basic is all you need to start the day. It is... More

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Pembroke, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 6, 2014

I would not hesitate, at all, to recommend the EconoLodge, Massena. Having stayed there on many, many occasions, I have always found the rooms to be most comfortable and spacious, with good amenities, and the staff to be most receptive and helpful with all questions and requests. It is quite easy to locate upon arriving in Massena, and is a... More

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Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 of 5 stars Reviewed November 22, 2013

Travel to Massena on business occasionally and always stay here. You can count on a clean comfortable room and a friendly staff. When staying multiple nights, a refrigerator and microwave in room is very much appreciated, as is free breakfast. Breakfast choices are basic but does offer waffle maker and large breakfast room is always clean, like the rest of... More

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Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you so much for taking the time to write a positive review. We appreciate your business and hope to see you again. More

Epsom, New Hampshire
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 9, 2013

Worst hotel experience I have ever had. Admittedly, I knew I was getting a smoking room and did not want this, but needed a room due to a college family weekend - hotels were all booked. The room smelled like a smoky bar - had to sleep with the window wide open, jacket on, on a chilly night, but this... More

Was this review helpful? Yes 1
Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you for taking the time to send us your feedback. I apologize for your recent experience with us. Your satisfaction is very important to us and we will use your feedback to make improvements to ensure we offer exceptional experience for all our guests. Thank You. More

Nashua, New Hampshire
Top Contributor
401 reviews 401 reviews
75 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

I booked a non-smoking room and for the price it was a pleasant surprise. Large room, big bed that was clean with new linens, somewhat beat up desk and furniture, new recliner I had NO desire to sit it (perfect material to hide icky things) a microwave and refrigerator. All for $89 I think. However, during the time I was... More

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Econolodge-Massena, Manager at Econo Lodge, responded to this review

Thank you for taking the time to send us your feedback. I am sorry to hear about the smoke smell in the room. I will work on this issue with our cleaning staff. I assure you wont have this problem the next time you decide to stay with us. We appreciate your business. More

toronto
Top Contributor
107 reviews 107 reviews
49 hotel reviews
233 helpful votes 233 helpful votes
4 of 5 stars Reviewed August 5, 2013

I was on my way to Toronto from Boothbay Harbor, Maine and stayed here for one night. I booked it earlier in the day while in Vermont after reading the trip advisor reviews. I was very impressed. Room was big, clean and well equipped - there was a fridge and microwave oven in the room. Doug at reception was very... More

Was this review helpful? Yes
Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you so much for taking the time to write a review. We are glad to know that you enjoyed your stay with us. Hope to see you again in the future. Thank You More

Wilton, California
Top Contributor
607 reviews 607 reviews
136 hotel reviews
311 helpful votes 311 helpful votes
4 of 5 stars Reviewed July 29, 2013

It took four one night stops to get from Buffalo, NY to Bar Harbor, ME. This was night two. The booking went smoothly, we had a nice unit with fridge and microwave and a decent breakfast. The room was immaculate and the service excellent. Very happy with our experience.

Was this review helpful? Yes
Econolodge-Massena, Front Office Manager at Econo Lodge, responded to this review

Thank you so much for taking the time to write a review. We are glad to know that you enjoyed your stay. Hope to see you again in the future. Thank You More

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Additional Information about Econo Lodge

Also Known As:
Econo Lodge Massena
Massena Econo Lodge
Address: 15054 State Highway 37, Massena, NY 13662
Phone Number:
Location: United States > New York > St. Lawrence County > Massena
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Massena
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge 2*
Reservation Options:
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