I stayed at the Quality Inn while on a business trip to Massena. The lobby area is quite inviting and a great place to relax by the fireplace. The room was mediocre at best. It was clean, but quite old. I booked a single room and expected it to be small, but that was an understatement. There was room for... More

Couldn't sleep all night...doors sound like a high school corridor....shake the door to check if its locked and the whole floor wakes up....should invest in a few dollars of felt for the doors so they don't make such a racket...never heard of a hotel with doors like that....won't go back. On the brighter side the staff was very polite and... More

Everything about this hotel is wonderful, EXCEPT for something that's absolutely vital: noise privacy. The walls are so thin, you can hear everything in the room next to you. If your nighbor talks on the phone, you hear it like it's coming from inside your own room. If your neighbor turns on his TV, you'd better want to watch the... More

When we checked in and saw our room, we were thrilled! The attached restaurant, very nice! The continental breakfast, loved it. Why you ask, did I only give this hotel a 2? I'll tell you with one very important word.....SOUNDPROOFING! After a long day on the road, we were very tired and just wanted a peaceful night's sleep. At exactly... More

Life's about the choices we make, as they say, and Choice is usually not at the top of my list of hotel brands because their consistency varies tremendously, even within the same brand. This property is a prime example. On the outside, a solid, nice looking, well furnished building with adequate, if not luxurious, rooms. Beneath the surface, however, a... More

I was here on business and chose this hotel, as there aren't many choices in the area. I (and everyone else) stayed on the first floor because there was work being done on the second floor. Anytime anyone walked out their door, it would SLAM behind them - very loud!! When I got back to the hotel after a long... More

We have been staying at this hotel for years and many room have been nightly updated. For the past several years, we have stayed on the 4th floor and there are employees living in the east wing. We have repeatedly been woken up in the am from kids screeching down the halls, banging on the walls, riding motorized vehicles up... More

When the toilet flooded - in a big way - I called down to the front desk and was told to come down and get a plunger. No concern, no apology, no offer to have a hotel maintenance employee come take a look at it. Not even an offer to take the plunger up the elevator. Just an irritated demand... More

My son and I stayed one night during a visit to a local college. Overall, the hotel was ok, but perhaps a bit expensive for the value. The rooms were a bit noisy - not that well sound proofed. The hotel/room could use some updating, but were reaonably clean. The breakfast was average to above average; a decent selection of... More