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Holiday Inn Express Hotel & Suites Malone

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3351 State Route 11, Malone, NY 12953
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Malone
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116 Reviews from our TripAdvisor Community

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Traveler rating
    75
    30
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    1
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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There are newer reviews for Holiday Inn Express Hotel & Suites Malone
See the most recent reviews
Ottawa
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed here while on a mini-vacation to the Adirondack State Park. The hotel is new with the same layout as other Holiday Inn Express properties we have used in New York State. Located on Route 11 just up the hill from the main Malone intersection, it is close to local malls, the small Malone-Dufort Airport and a large Wal-Mart.... More 

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thanks for your very detailed review of our property & area attractions! The Malone area definately has many activities to explore, both in Winter(from Skiing@ Titus Mtn, & the Casino) to summer(Excellent Golfing, & more)! We're glad that you stayed with us & have enjoyed our hotel! We look forward to seeing you again soon - thanks again! More 

Syracuse, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2013

I recently stayed in HI Express Malone for business and appreciated the service & convenience to other work places/clients in the North Country. Staff is very diligent to respond, particularly late night requests. Especially like the adjacent restaurant - Mo's, again convenient (great for meetings). I'll be back for pleasure as there is great skiing in the area.

Was this review helpful? Yes 1
Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to write a review on our hotel. We are pleased that you enjoyed your stay and you were able to enjoy all of the things the hotel and the area has to offer. We did just finish a great ski season so I hope you are able to come next year and enjoy Titus... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 9, 2013 via mobile

I stay here regularly when on business. This is the first time that there were some glitches. I have a favorite room on the 4th floor. This time, I lugged some of my bags up there, only to find that the elevator was broken. As the hotel staff could not guarantee that it would be fixed by the next day,... More 

Was this review helpful? Yes 1
Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Nancy for taking the time to write a review, we are sorry that this past stay did not live up to the previous stays as well as the level of service that the entire team works daily on providing. The elevator was down and it was frustrating for all of us, we tried our best to work with... More 

Bangor, Maine
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 1, 2013

This is an up-to-date hotel with clean, comfortable rooms that are relatively spacious. Check-in was quick and easy. The elevator is a bit slow, but it's a minor issue. One of our key cards did not function, resulting in a lock-out and a trip to the front desk. The bathroom was spotless and had good water pressure, even on the... More 

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Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you BGRCHIP for taking the time to write a review on our hotel. It was very detailed and extremely helpful to all who will read it. Our entire staff enjoys reading the feedback on the hotel that our guests leave. We look forward to your next stay at the hotel, More 

North Lawrence, New York
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 26, 2013

We spent a night here, very CLEAN and the kids loved the pool. The breakfast was very good and a lot to choose from. My kids loved the Pancake machine. Comfortable beds, only thing is there was not a crib available , the place was very busy. My key cards wouldn't work for anything bu my door, which wasn't that... More 

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Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you LOVEBALANCE for leaving a review on our hotel. I am glad that your family enjoyed the pancake maker and the pool. We are very proud of our large spacious pool house and it gets alot of use and praise from our guests. I am sorry that we were not able to provide a crib during your stay. The... More 

Kingston
1 review
5 of 5 stars Reviewed February 24, 2013

Great to make a reservation with the actual hotel. Concierge was very knowledgable.A lot of staff cleaning rooms. Immaculate facilities. My children will not stay anywhere else and this hotel did not fail us. Local ski hill was great and we got money off the next door restaurant.

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Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello SEANS, thank you for you review. I am glad you and your family were able to enjoy our hotel, pool, the restaurant next door and Titus Mnt Ski area. Even though Malone is a smaller town, we do have many family friendly things to do and they all seem to be right at your finger tips from our hotel.... More 

Brooklyn, New York
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 9, 2013

The breakfast was nice and stocked as soon as everything finished. They have a nice selection of bagels, muffins, scrambled eggs, sausage, etc. The hotel is right on route 11 .. up the road (probably a 3-5 minute drive) is a super walmart. The room was nicely decoracted and clean. However , the bed was a little shaky .. but... More 

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Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

STEPHLUVUS2TRAVEL, thank you for taking the time to write a review on the hotel. We appreciate it as well as our guests who have never stayed with us appreciate your insights as well. If you would be so kind to contact the hotel and let us know what room you were in I will make sure the bed is in... More 

syracuse
1 review
5 of 5 stars Reviewed December 9, 2012

Had the pleasure of staying at this hotel for 2 nights ! The staff is super friendly, the rooms are spotless, the breakfast was perfectly stocked at all times. The pool and hot tub are spacious and sparkling clean ! There is no other choice for lodging in this area that I would even consider, I think I would drive... More 

Was this review helpful? Yes
Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you DEDESYR for the kind review and even mentioning me in your review. We loved the pictures you added during your stay, that is even more helpful to other guests reading your review. We look forward to your next stay at our hotel and hope you were able to get some ski time in this winter. I think we... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 4, 2012

Totally enjoyed staying at this hotel. Clean, bright, friendly staff. Overnight room was clean, QUIET and comfortable. Pillows were a little lumpy - but that's my fault for not bringing my own. Morning breakfast was okay - the basic - bagels, coffee, etc. - really fun pancake making machine.....Staff on on point to keep things cleaned up and stocked. From... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Level Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed September 2, 2012

Nice hotel in this small, sleepy town. Had some elevator issues during my stay, but they had staff available to help carry luggage. Room was clean. Breakfast was a typical outstanding Holiday Inn Express breakfast! Pillows were a little lumpy. Internet was good.

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