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All 6 Malone hotels

Holiday Inn Express Hotel & Suites Malone

2.5 of 5 Hotel   |   3351 State Route 11, Malone, NY 12953
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Ranked #1 of 6 Hotels in Malone
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 21, 2013
newbieCanada Canada
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93 reviews from our community

Traveler rating
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    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Malone
See the most recent reviews
Canada
Contributor
15 reviews 15 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 21, 2013

We stayed here for just one night. Check in was easy and the guy on duty was very friendly and helpful. Hotel is very clean and well maintained. Breakfast the next morning was basic but enjoyable - again everything was very clean. The woman who maintained the breakfast buffet area was very pleasant and helped us to plan our drive... More

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Delighted to hear that you would recommend our hotel! Our staff & management appreciate your kind words. Having an efficient, friendly & helpful experience are all things we look to deliver to you & all of our guests on each & every stay. Thanks again for your comments and we look forward to seeing you again in the future. More

Fishkill, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 12, 2013

I stayed here on business and it’s probably the nicest hotel in the area. The rooms were clean although the a/c unit only worked sporadically. The noise of the fan going on and off all night long kept waking me up. The beds were comfortable though. I did utilize the gym. There are 2 treadmills, 1 bike and a bench... More

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your recent stay & comments. We have inspected and tested our Fitness Center to make sure our equipment & facility is operating and efficiently serving our guests. We are also pleased to hear that you enjoyed our Express Start Breakfast Bar. We look forward to seeing you in the future. Our staff is always eager to help... More

boston
Contributor
19 reviews 19 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 1, 2013 via mobile

My family and i found this hotel from the trustworthy reviews on trip advisor. I was not disappointed, very pleasant stay. It is off the beaten part, in Malone ny but we were willing to drive 1 hr back and forth as we visited Montreal. You pass farms, and windmills that are striking! The hotel is near a shopping strip,... More

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for you review! We're glad you stayed with us and are always happy to receive feedback. Glad to hear you enjoyed your room, please let our staff know on your next stay and we will work to accommodate you similarly. We look forward to seeing you again in the future. Thanks again! More

Greenwich, Connecticut
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 25, 2013

Recently opened Holiday Inn Express is the only choice in Malone to stay whether on business or passing through. Location is west of town on stretch of KMart, Walmart and some chain restaurants. Hotel is nrot too expensive for what it is especially if you pay in advance for your reservation. Comfortable beds with choice of 6 pillows. Fridge, microwave... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking time to review our hotel! The entire staff works very hard and loves to read feedback from our guests. I am glad you enjoyed our small extras that we do for our guests, like our fresh baked cookies! We hope to see you again in the future. More

Barrie
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed July 18, 2013

Stayed at the this hotel for one night with my family while on vacation. The hotel is new, modern and clean. The service was fine with no problems and the rooms were clean and comfortable. The breakfast in the morning was your typical holiday inn fare which was ok. The 2 problems were the pool/spa and the outdoor foul air.... More

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thanks for your comments regarding your recent stay at our hotel. Our staff is always glad to hear the thoughts of our guests. We are addressing the function of our Whirlpool jets at this time & hope for a quick solution. We have contacted a local Pool technician to help get things working correctly. We hope that you return to... More

Ottawa, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 26, 2013

Spent May 27 and 28 at this outstanding hotel. We discovered it last year on a golf trip to the outstanding Malone Golf Course. We had gone to Malone regularly in the past but had stopped due to the lack of quality accommodation in the area. The Holiday Inn is exactly what the area needed. The quality of the room... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thanks for your feedback! Our staff is very pleased that your stay was positive & glad you enjoyed your Golfing at the Malone Golf Club. It was very nice getting to know you & many of our guests through the Manager Reception we held in our lobby. We have scheduled a few more coming soon as an ongoing monthly event.... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

I travel here often on business. This trip, I discovered a new "favorite" room! It's spacious and the layout is perfect--a king-sized bed with a comfy chair placed where it's easy to see the TV, and a desk. Although there aren't pay movies available, there is a nice selection of HD channels plus HBO. You have to be sure to... More

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you so much for taking the time to post reviews of our property! We enjoy guest feedback. Thanks for sharing such positive comments. Your satisfaction continues to be our priority! There is Exciting news to share with you also. Coming within the next few weeks - Refrigerators will be standard in all of our Queen rooms in addition to... More

Ottawa
Top Contributor
64 reviews 64 reviews
25 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed May 20, 2013

We stayed here while on a mini-vacation to the Adirondack State Park. The hotel is new with the same layout as other Holiday Inn Express properties we have used in New York State. Located on Route 11 just up the hill from the main Malone intersection, it is close to local malls, the small Malone-Dufort Airport and a large Wal-Mart.... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thanks for your very detailed review of our property & area attractions! The Malone area definately has many activities to explore, both in Winter(from Skiing@ Titus Mtn, & the Casino) to summer(Excellent Golfing, & more)! We're glad that you stayed with us & have enjoyed our hotel! We look forward to seeing you again soon - thanks again! More

Syracuse, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2013

I recently stayed in HI Express Malone for business and appreciated the service & convenience to other work places/clients in the North Country. Staff is very diligent to respond, particularly late night requests. Especially like the adjacent restaurant - Mo's, again convenient (great for meetings). I'll be back for pleasure as there is great skiing in the area.

Was this review helpful? Yes 1
Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to write a review on our hotel. We are pleased that you enjoyed your stay and you were able to enjoy all of the things the hotel and the area has to offer. We did just finish a great ski season so I hope you are able to come next year and enjoy Titus... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2013 via mobile

I stay here regularly when on business. This is the first time that there were some glitches. I have a favorite room on the 4th floor. This time, I lugged some of my bags up there, only to find that the elevator was broken. As the hotel staff could not guarantee that it would be fixed by the next day,... More

Was this review helpful? Yes 1
Terry_Hammond12953, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Nancy for taking the time to write a review, we are sorry that this past stay did not live up to the previous stays as well as the level of service that the entire team works daily on providing. The elevator was down and it was frustrating for all of us, we tried our best to work with... More

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Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953
Phone Number:
Location: United States > New York > Malone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Malone 2.5*
Number of rooms: 81
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Holiday Inn Express Hotel And Suites Malone

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