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Holiday Inn Express Hotel & Suites Malone

2.5 of 5 3351 State Route 11, Malone, NY 12953
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Malone
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Holiday Inn Express Hotel & Suites Malone
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95 reviews from our community

Traveler rating
    60
    25
    9
    1
    0
See reviews for
35
17
3
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (15)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (24)
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There are newer reviews for Holiday Inn Express Hotel & Suites Malone
See the most recent reviews
1 review
4 of 5 stars Reviewed August 25, 2014

We recently stayed at the hotel for a family wedding and it was very nice and clean. The beds were comfortable and we liked the mini fridge/microwave. However, I want to especially commended the breakfast crew -- Leigh Ann and Shauna. Both of these staffers were extremely helpful and cordial to our extended family and there were a lot of... More 

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you very much for your comments! We have passed kudos along to our staff and especially our breakfast crew. Also, thank you for your observations from the guest room. Our maintenance staff is looking into ways of quieting down our fans in the restroom and A/C units. Also, we appreciate your feedback about our outdoor spaces. We currently have... More 

Darien, Connecticut
2 reviews
3 of 5 stars Reviewed August 25, 2014

This hotel, next to corn fields, is clean and comfortable. Nice pool, outstanding free breakfast. The appliances seemed recently installed. Helpful staff. The hotel is near the local shopping areas, accessible to Clarkson University and SUNY in Potsdam, about 40 minutes away.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you ChrisB06820 for your review! We appreciate your comments regarding our staff & hotel. It was a pleasure having you stay with us and we look forward to seeing you again in the future! Best Regards, Michael Doran General Manager More 

Albany, New York
1 review
2 of 5 stars Reviewed August 6, 2014

I stayed at the hotel recently. Breakfast was the typical HIE breakfast. Enjoyable pool/hot tub area. Room was clean, bed was comfy. My check in experience made my stay that much better. The young woman working in the morning (Steph) was very accommodating and welcoming. My check in went very smooth. She made me feel like a familiar face and... More 

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Travelgrams15, We wanted to thank you for your very positive comments! We are happy to hear that you enjoyed our "HIE" breakfast & will also share your comment with Steff that she made your stay positive & welcoming. I noticed that your rating was 2 stars and would appreciate more feedback. If there is anything we can do to... More 

Plattsburgh, New York
Top Contributor
57 reviews 57 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 2, 2014

I only stayed one night at this hotel while visiting a friend. The lobby, staff and especially the room were very clean, bright and comfortable. We had a room with 2 queen bed which came with a little fridge, coffeemaker, hair dryer, iron and ironing board, The beds were very comfortable and the pillows even had medium and firm written... More 

Was this review helpful? Yes
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Jeannie717 for your very complete review of our hotel! Your comments have been shared with our staff & management. We would love to see you again in the future. Thank you very much as we also appreciate the time it takes for our guests to share their thoughts so clearly. Warm regards, Michael Doran General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Being this far away from any US cities your expectations cant be to high! But The Holiday Inn Express meets all your needs-Clean and and great personal service. The director of engineering and front desk agents were very hospitable and went out of there way to help you with everything.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Frank B for your review! I have shared your comments with our staff and we're delighted that you specifically recognized Kenny and our front desk staff. Thanks again for your comments. We look forward to your next stay. Warm regards, Michael Doran General Manager More 

1 review
4 of 5 stars Reviewed July 23, 2014

Got all you would need extra from hotel - super good hot breakfast, WiFi, pool, frig, microwave in lobby so room doesn't smell from last guests meals, elevator but slow, & sweet staff. On the pricey side but not much else from which to choose of this quality lodging in the area.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Doug R. for your review! We appreciate your time in doing so as we always enjoy our guests feedback. Thanks for staying with us and we look forward to seeing you again in the future! Michael Doran General Manager More 

Fresno, California
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 17, 2014

Our room was spacious and clean. The staff went out of their way to be helpful and informative about the area attractions. Nice breakfast in a room overlooking a corn field. Free wifi in our room was a bonus. Not a luxurious hotel, but more than satisfactory. Would stay here again, to be sure.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello RWayneH - thank you for your review of our hotel. We appreciate your comments. Our staff was delighted to hear your thoughts about our hotel, breakfast room view, free wifi and our helpful staff. Thanks again and we hope to see you in the future. Take care, Michael Doran General Manager More 

Moncton, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 1, 2014

We stayed here 2 years ago and found this new property to be top notch. This time, however, we got the feeling that they weren't expecting us, so they stuck us in a room that they weren't expecting to rent. First of all, they gave us an adjoining room. I'm not sure if anyone was in the room next door,... More 

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Brian2222 for your review. We are glad that you enjoyed our Breakfast experience and the size of your room. However, please accept my sincerest apology for the condition of your carpets upon your arrival and I would like to let you know that in the future we will fully inspect freshly cleaned carpets to make sure we are... More 

Grantham, New Hampshire
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 26, 2014

Good clean quiet stay even next to airport. Staff was helpful Breakfast was amazing Great location slept like a baby Have to travel to this location every year for recertification and dread having to stay in local hotels. This place is up to date, clean and easy to find

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Rich L. for your review! So glad that we were able to help with accommodations in the Malone area for your annual recertification! Thanks for your positive comments and we will look deeper at potential upgrades to our in hotel WiFi service. Thanks again! Warm regards, Michael Doran General Manager More 

Albany NY
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

I travel a lot for work, and frequently stay in hotels that accept the government rate (anyone who does so knows instantly what I mean) Having said that, this hotel was excellent and far surpassed my expectations. It appears to be new, and everything was very clean. The free breakfast was huge and ran the gamut from pancakes to cold... More 

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your detailed review! We appreciate your feedback and are very happy you enjoyed your stay. Pleased to announce that our breakfast options have grown again and we have some new additional offerings. Thanks again & we look forward to seeing you in the future. Warm regards, Michael Doran General Manager More 

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Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953
Phone Number:
Location: United States > New York > Malone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Malone 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Malone

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