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Holiday Inn Express Hotel & Suites Malone

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3351 State Route 11, Malone, NY 12953
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Holiday Inn Express Hotel & Suites Malone
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110 Reviews from our TripAdvisor Community

Traveler rating
    71
    28
    9
    1
    1
See reviews for
42
18
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Saginaw, Michigan
5 of 5 stars Reviewed 3 days ago NEW

Our stay here was very nice. Staff was great, pleasant and helpful. The breakfast was excellent and Shauna kept everything replenished and the dinning area very clean. We had four rooms and everyone in our party had a good time in the hotel. The swimming pool was especially helpful for entertaining our four year old.

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Winchester, Ontario, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my 2nd time here. The first time was with my wife for our anniversary and the 2nd was with my buddies. Both times were to enjoy the Malone golf course. The king suites are very nice and the prices for the golf packages are reasonable. Breakfast in the morning is more than promised. The hot tub and pool... More 

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Sleepy Hollow, New York, USA
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at HIE for a friend's wedding. We found it comfortable and convenient. Rooms were spacious and clean. Breakfast was good...really enjoyed the pancake maker. While we cannot compare it to other hotels in Malone, we would definitely return to this one.

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Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel. Its a bit of a surprise to find this hotel in a smaller town like Malone. Very new hotel. Staff was excellent. Very quick check in. Room was very quiet and beds were extremely comfortable. Did not have the chance to sample the free breakfast as I was out the door very early. View out... More 

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HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Chris G for taking the time to share your feedback. We are happy to hear you enjoyed your stay with us and hope that you get the time to enjoy breakfast on your next visit. I will be sure to share your kind words and the great pic you took of hotel view at our next staff meeting.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 15, 2015

I drive every year from New Hampshire to renew a license in NYS. I found this gem about 3 years ago and knew I had found a good spot. Clean, welcoming, brightly lit, this place will make you feel right at home. Christine was at the front desk and apologetically informed that the elevator was waiting for a repairman and... More 

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HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Rich L for taking the time to write a review and also for your continued loyalty. We are very happy to hear that you enjoyed your stay with us and your dining experience at Mos Pub and Grill. I will be sure to share all your kind words with Christine and the staff at our next meeting. I... More 

Montreal, Canada
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 20, 2015

If you pass by the city of Malone ,it is the best place to stay. It's clean. The staff is friendly. The breakfast like every holiday inn no complain. Don't go anywhere else I did try them all before. Go for the best!!!!

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HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Bert G for taking the time to review our property. We truly appreciate your feedback. I am very happy to see that you have enjoyed your stays with us. We look forward to seeing you on your future travels to the area. Best Regards, Toni Preve Front Office Manager More 

York, Pennsylvania
1 review
5 of 5 stars Reviewed April 18, 2015

I recently stayed at this hotel while visiting family. The hotel was spotless. Every staff member I encountered asked me how my room was, and if there was anything they could do to make my stay more comfortable. Shaunna in the breakfast area was so friendly and helpful. It was so nice to stay in a hotel where the employees... More 

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HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Audrey S for taking the time to share your feedback. Your review really helps to sum up what we strive for every day. Every employee here takes great pride in their work and are always looking to help ensure guests have a great stay. I will be sure to share your kind words at our next meeting as... More 

North Mackay, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 4, 2015

A nice new hotel on the way up to Canada! Well located ....room was warm, clean and the bedding was crisp and fresh.. Make sure you ask for a room at the back....snowed while we were there...view was gorgeous! Breakfast area was clean, well located and breakfast as expected for this chain..Good restaurant /bar very close to have dinner

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HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank You DivaDee15 for taking the time to share your feedback. We are very happy to hear you enjoyed your stay as well as the view. We look forward to seeing you again on your future travels to Malone. Best Regards Toni Preve Front Office Manager More 

Kingston
2 reviews
4 of 5 stars Reviewed March 18, 2015

Hotel is clean, pool is clean. Breakfast is good. Titus mountain is not fancy, but there are no line-ups and it is affordable. Plenty of moderate runs for kids. We got the ski and stay package, definitely worthwhile.

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HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you PTMEC for your review! We're glad you and your family enjoyed your ski and stay outing while at the Holiday Inn Express! We'd be happy to have you come stay again next year, so please feel free to call us when you are ready to come ski again! We'll pass along your thoughts about the service to our... More 

Stowe, Vermont
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 11, 2015

hotel seemed nice till we got to our room. It was cold, pitch black, the fridge was not cold, hair on beds and bathroom and dead flys on the window sill! The restaurant was the same, seemed nice until they brought the food... (i work in a 4 star hotel's main dinning room and was raised in a family restaurant)... More 

Was this review helpful? Yes 1
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Mr. DugyFresh, Thank you for your feedback. As demonstrated by our strong Tripadvisor ratings, our staff works hard to please all of our guests consistently and in times where we may have fallen short our intention is always to learn from it and move forward. We are extremely disappointed that we were not made of aware of your room... More 

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