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Holiday Inn Express Hotel & Suites Malone

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3351 State Route 11, Malone, NY 12953
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Holiday Inn Express Hotel & Suites Malone
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Holiday Inn Express Hotel & Suites Malone
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102 reviews from our community

Traveler rating
    64
    27
    9
    1
    1
See reviews for
39
17
3
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Kingston
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Hotel is clean, pool is clean. Breakfast is good. Titus mountain is not fancy, but there are no line-ups and it is affordable. Plenty of moderate runs for kids. We got the ski and stay package, definitely worthwhile.

Was this review helpful? Yes
HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you PTMEC for your review! We're glad you and your family enjoyed your ski and stay outing while at the Holiday Inn Express! We'd be happy to have you come stay again next year, so please feel free to call us when you are ready to come ski again! We'll pass along your thoughts about the service to our... More 

Stowe, Vermont
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

hotel seemed nice till we got to our room. It was cold, pitch black, the fridge was not cold, hair on beds and bathroom and dead flys on the window sill! The restaurant was the same, seemed nice until they brought the food... (i work in a 4 star hotel's main dinning room and was raised in a family restaurant)... More 

Was this review helpful? Yes 1
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Mr. DugyFresh, Thank you for your feedback. As demonstrated by our strong Tripadvisor ratings, our staff works hard to please all of our guests consistently and in times where we may have fallen short our intention is always to learn from it and move forward. We are extremely disappointed that we were not made of aware of your room... More 

Saint Albans, Vermont
Top Contributor
98 reviews 98 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a really a very nice visit. It appears to be a very recently built facility. We visited Titus Mtn Ski Resort and stayed here 2 nights. Room quality is excellent, housekeeping did a nice job. All common areas are well maintained and clean. Pool is warm and hot tub is 103. Breakfast buffet is well stocked and decent... More 

Was this review helpful? Yes
HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your review JordanVT and we're glad you choose the Malone Holiday Inn Express for your Ski and Stay Weekend to Titus Mountain. We are indeed a fairly new hotel and we like to celebrate in July with a big barbecue you are more than welcome to attend if you happen to be back in the area! I'll... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This year was our 2nd time staying at the Holiday Inn for the Titus ski package. The hotel is clean, the pool was great for the kids, and the hot-tub was great after a day on the slopes. I booked a little late this year to get a suite again or a 2 queen bedroom. I called the hotel directly... More 

Was this review helpful? Yes
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Shanann B for taking the time to write your review. We are happy to hear that you and your family were able to enjoy your ski getaway with us and Titus Mountain. We look forward to seeing you again on your next family ski adventure. Best Regards, Toni Preve Front Office Manager More 

Ottawa
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 26, 2015

Hotel is very clean, pool was great for the kids, hottub could have been a little hotter but not complaining lol. Had a suite which gave extra room for the kids. Service at the front was very good. Continental breakfast was very good, the worker who was in charge of the continental breakfast was excellent. Very attentive and friendly hardworking.... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you dutchsteve for taking the time to share your feedback with us. We are very glad to hear that you enjoyed your time at the HIE and skiing at Titus Mountain. I will be sure to share your kind words with our breakfast host. We look forward to seeing you and your family on your next ski adventure to... More 

East Greenbush, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

I travel in the area occasionally for work, and I have stayed at this hotel a few times. It is very clean and appears well-maintained. A coworker and I were discussing late evening food options, and Christine at the front desk offered us an array of menus from businesses that deliver. This was exceptionally wonderful, given that it was the... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you 67jayp for taking the time to share your feedback with us. I am glad to hear that you enjoyed your stay with us and that Christine was able to go above and beyond to further enhance your stay experience. I will be sure to share all your kind words with her. We look forward to seeing you again... More 

2 reviews
5 of 5 stars Reviewed December 19, 2014

This Holiday Inn is very well kept. Good access to restaurants and shopping. Country view in back. Shopping & eateries in front. Good access to coffee 24 hours a day. The staff is well trained and has been very accommodating making my stay very pleasant and productive.

Was this review helpful? Yes
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Michelle L for taking the time to share your feedback with us. We are happy to hear that we were able to help make your stay pleasant and productive. Thank you for choosing to stay with us, we look forward to seeing you again on your future travels to the area. Best Regards, Mercedes Front Desk Agent More 

Norwich, New York, United States
1 review
5 of 5 stars Reviewed December 14, 2014

In my opinion this hotel is the best in the area. I have been staying at this hotel for the past 7 months. All the staff has been great during my stay. Shanna has gone above and beyond to make sure Breakfast is ready in the morning so I have time to eat before heading out to work and is... More 

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HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, for your kind words. Its always a pleasure to see you in the mornings. I am so happy to hear that the entire staff is making you feel at home. I hope you enjoy the rest you your stay. Warm Regards, Shauna More 

Easton, Pennsylvania
Top Contributor
66 reviews 66 reviews
14 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 6, 2014

This is clearly the best of what Malone has to offer, but that isn't saying much as there isn't much in Malone. This is a typical Holiday Inn. It was relatively clean except for the dead flies on the windowsill. Quiet and comfortable. Typical breakfast. The hotel was fully booked when we were there and they opened up a conference... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Elora21 for taking the time to write your review. I am glad to see your stay was quiet and comfortable. I do apologize for the flies on your windowsill, if you ever have any issues during your stay with us we hope that you will not hesitate to call the font desk so that we can ensure you... More 

Kendall Park, New Jersey
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2014

I just wanted to write a brief review about our stay at the Holiday Inn Express Hotel. We were there Oct 31-Nov 2 for a hockey tournament. The staff was wonderful!!! They opened up the breakfast (which was plentiful) early for us when we had to check out prior to the start time. They offered our hockey team a conference... More 

Was this review helpful? Yes 2
HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you LRS08 for your kind review! Our staff is glad you and the team had a great time. We strive to make all our groups, especially our visiting teams, feel welcomed and comfortable at the Holiday Inn Express. We're pleased you enjoyed our early express start breakfast to start off your day and we hope your team played well... More 

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