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Holiday Inn Express Hotel & Suites Malone

2.5 of 5 3351 State Route 11, Malone, NY 12953
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Malone
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Holiday Inn Express Hotel & Suites Malone
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96 reviews from our community

Traveler rating
    61
    25
    9
    1
    0
See reviews for
35
17
3
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (15)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (25)
All months
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This Holiday Inn is very well kept. Good access to restaurants and shopping. Country view in back. Shopping & eateries in front. Good access to coffee 24 hours a day. The staff is well trained and has been very accommodating making my stay very pleasant and productive.

Was this review helpful? Yes
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Michelle L for taking the time to share your feedback with us. We are happy to hear that we were able to help make your stay pleasant and productive. Thank you for choosing to stay with us, we look forward to seeing you again on your future travels to the area. Best Regards, Mercedes Front Desk Agent More 

Norwich, New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

In my opinion this hotel is the best in the area. I have been staying at this hotel for the past 7 months. All the staff has been great during my stay. Shanna has gone above and beyond to make sure Breakfast is ready in the morning so I have time to eat before heading out to work and is... More 

Was this review helpful? Yes
HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, for your kind words. Its always a pleasure to see you in the mornings. I am so happy to hear that the entire staff is making you feel at home. I hope you enjoy the rest you your stay. Warm Regards, Shauna More 

Easton, Pennsylvania
Top Contributor
61 reviews 61 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is clearly the best of what Malone has to offer, but that isn't saying much as there isn't much in Malone. This is a typical Holiday Inn. It was relatively clean except for the dead flies on the windowsill. Quiet and comfortable. Typical breakfast. The hotel was fully booked when we were there and they opened up a conference... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Elora21 for taking the time to write your review. I am glad to see your stay was quiet and comfortable. I do apologize for the flies on your windowsill, if you ever have any issues during your stay with us we hope that you will not hesitate to call the font desk so that we can ensure you... More 

Kendall Park, New Jersey
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2014

I just wanted to write a brief review about our stay at the Holiday Inn Express Hotel. We were there Oct 31-Nov 2 for a hockey tournament. The staff was wonderful!!! They opened up the breakfast (which was plentiful) early for us when we had to check out prior to the start time. They offered our hockey team a conference... More 

Was this review helpful? Yes 2
HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you LRS08 for your kind review! Our staff is glad you and the team had a great time. We strive to make all our groups, especially our visiting teams, feel welcomed and comfortable at the Holiday Inn Express. We're pleased you enjoyed our early express start breakfast to start off your day and we hope your team played well... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014 via mobile

My wife and I used the holiday inn as base for three days as we travelled around lake placid. The staff were awesome and an excellent value and location. It was a lot cheaper then staying in lake placid and everything was no longer then a hour drive.

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to write your review. It was a pleasure having you and your wife stay with us. I am happy to hear you had a great time in Lake Placid and hope you got to enjoy the beautiful fall colors on the drive. We look forward to seeing you again soon. Best Regards, Toni Preve More 

MIDDLEFIELD
Top Contributor
78 reviews 78 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 2, 2014

Newer hotel, well kept and the service was wonderful. Christine at the front deak was very helpful and seemed to always be there. Sleeping room was great. Bed were comfy and inviting. Breakfast was available every morning and the wifi was free., Great business center and free printing. Staff sould not do enough for you. There are many motels but... More 

Was this review helpful? Yes
HIEMaloneStaff, Guest Relations Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Patrick d, it was my pleasure to assist you during your stay, and I’m so happy that I was able to be helpful in some of the things you were looking for while staying with us. You’re right when you say we cannot do enough for you, because it’s what we strive to do! We don’t want you to have... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2014

I'm a repeat customer as I travel here for business once a month on average, and I often stay for 4 nights at a time. Although the hotel is owned by a family who seems to own everything else in town, including the pub next door and the ski mountain, I have nothing but praise for the staff here and... More 

Was this review helpful? Yes
HIEMaloneStaff, Guest Relations Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Nancy F, We are so ecstatic to hear that you enjoy your stays with us! We love to see you, and are so happy that we can make your stay with us a great experience! I am sorry that our Jacuzzi was out of commission the last time you stayed with us, but rest assured that it is back... More 

Cape Coral, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2014

We celebrated a wedding in Malone.The front desk people were so courteous and friendly especially Shawn.I want to thank him for a lovely stay.He helped with everything we needed to make our visit flawless .

Was this review helpful? Yes 1
HIEMaloneStaff, Guest Relations Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Terry K - For your kind words. A wedding is a very special event and time in someone’s life, and we are more than happy that we were able to make it a good experience for you. I have shared with Shaun your praise, and hope that we will see you again! Best wishes, Christine Guest Experience Champion More 

Picton, Ontario
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 2, 2014

Awesome place to stay. Close to Titus Ski Resort.The Hotel had ski and stay packages. Staff was friendly and Knowledgeable of the town of Malone. Pool area was clean. Planning on staying there again for our ski weekend.

Was this review helpful? Yes
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello Harry H. Looking forward to the 2014-2015 ski season! Titus Mountain has added some new features this year including a Magic Carpet lift, and new trails! It is hard to believe how soon it will be here. Thank you for taking the time to review our hotel. We look forward to seeing you here again! Warm regards, Michael Doran... More 

Hudson, Massachusetts
Top Contributor
120 reviews 120 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 2, 2014

We were traveling thru the Adirondacks so we decided to make this hotel a 2 night stay and use it for a base to travel around. Our first greeting at the hotel told us it was going to be a good place. They gave us a nice big room on the top floor with a refrigerator and other perks. The... More 

Was this review helpful? Yes
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear GritsMassachusetts, Thank you for your review of our hotel :) We are glad you utilized our proximity to the surrounding Adirondacks. We are also glad you were able to relax and enjoy our amenities. We have shared your thoughts with our staff who were happy to hear that your greeting gave you confidence in choosing us. We look forward... More 

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Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953
Phone Number:
Location: United States > New York > Malone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Malone 2.5*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Malone

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