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Holiday Inn Express Hotel & Suites Malone

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3351 State Route 11, Malone, NY 12953
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Holiday Inn Express Hotel & Suites Malone
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Holiday Inn Express Hotel & Suites Malone
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106 reviews from our community

Traveler rating
    68
    27
    9
    1
    1
See reviews for
41
18
3
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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    (106)
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    (22)
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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I drive every year from New Hampshire to renew a license in NYS. I found this gem about 3 years ago and knew I had found a good spot. Clean, welcoming, brightly lit, this place will make you feel right at home. Christine was at the front desk and apologetically informed that the elevator was waiting for a repairman and... More 

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Montreal, Canada
Top Contributor
70 reviews 70 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

If you pass by the city of Malone ,it is the best place to stay. It's clean. The staff is friendly. The breakfast like every holiday inn no complain. Don't go anywhere else I did try them all before. Go for the best!!!!

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York, Pennsylvania
1 review
5 of 5 stars Reviewed April 18, 2015

I recently stayed at this hotel while visiting family. The hotel was spotless. Every staff member I encountered asked me how my room was, and if there was anything they could do to make my stay more comfortable. Shaunna in the breakfast area was so friendly and helpful. It was so nice to stay in a hotel where the employees... More 

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North Mackay, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 4, 2015

A nice new hotel on the way up to Canada! Well located ....room was warm, clean and the bedding was crisp and fresh.. Make sure you ask for a room at the back....snowed while we were there...view was gorgeous! Breakfast area was clean, well located and breakfast as expected for this chain..Good restaurant /bar very close to have dinner

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HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank You DivaDee15 for taking the time to share your feedback. We are very happy to hear you enjoyed your stay as well as the view. We look forward to seeing you again on your future travels to Malone. Best Regards Toni Preve Front Office Manager More 

Kingston
2 reviews
4 of 5 stars Reviewed March 18, 2015

Hotel is clean, pool is clean. Breakfast is good. Titus mountain is not fancy, but there are no line-ups and it is affordable. Plenty of moderate runs for kids. We got the ski and stay package, definitely worthwhile.

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HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you PTMEC for your review! We're glad you and your family enjoyed your ski and stay outing while at the Holiday Inn Express! We'd be happy to have you come stay again next year, so please feel free to call us when you are ready to come ski again! We'll pass along your thoughts about the service to our... More 

Stowe, Vermont
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 11, 2015

hotel seemed nice till we got to our room. It was cold, pitch black, the fridge was not cold, hair on beds and bathroom and dead flys on the window sill! The restaurant was the same, seemed nice until they brought the food... (i work in a 4 star hotel's main dinning room and was raised in a family restaurant)... More 

Was this review helpful? Yes 1
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Mr. DugyFresh, Thank you for your feedback. As demonstrated by our strong Tripadvisor ratings, our staff works hard to please all of our guests consistently and in times where we may have fallen short our intention is always to learn from it and move forward. We are extremely disappointed that we were not made of aware of your room... More 

Saint Albans, Vermont
Top Contributor
98 reviews 98 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 1, 2015

We had a really a very nice visit. It appears to be a very recently built facility. We visited Titus Mtn Ski Resort and stayed here 2 nights. Room quality is excellent, housekeeping did a nice job. All common areas are well maintained and clean. Pool is warm and hot tub is 103. Breakfast buffet is well stocked and decent... More 

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HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your review JordanVT and we're glad you choose the Malone Holiday Inn Express for your Ski and Stay Weekend to Titus Mountain. We are indeed a fairly new hotel and we like to celebrate in July with a big barbecue you are more than welcome to attend if you happen to be back in the area! I'll... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

This year was our 2nd time staying at the Holiday Inn for the Titus ski package. The hotel is clean, the pool was great for the kids, and the hot-tub was great after a day on the slopes. I booked a little late this year to get a suite again or a 2 queen bedroom. I called the hotel directly... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Shanann B for taking the time to write your review. We are happy to hear that you and your family were able to enjoy your ski getaway with us and Titus Mountain. We look forward to seeing you again on your next family ski adventure. Best Regards, Toni Preve Front Office Manager More 

Ottawa
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 26, 2015

Hotel is very clean, pool was great for the kids, hottub could have been a little hotter but not complaining lol. Had a suite which gave extra room for the kids. Service at the front was very good. Continental breakfast was very good, the worker who was in charge of the continental breakfast was excellent. Very attentive and friendly hardworking.... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you dutchsteve for taking the time to share your feedback with us. We are very glad to hear that you enjoyed your time at the HIE and skiing at Titus Mountain. I will be sure to share your kind words with our breakfast host. We look forward to seeing you and your family on your next ski adventure to... More 

East Greenbush, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

I travel in the area occasionally for work, and I have stayed at this hotel a few times. It is very clean and appears well-maintained. A coworker and I were discussing late evening food options, and Christine at the front desk offered us an array of menus from businesses that deliver. This was exceptionally wonderful, given that it was the... More 

Was this review helpful? Yes 1
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you 67jayp for taking the time to share your feedback with us. I am glad to hear that you enjoyed your stay with us and that Christine was able to go above and beyond to further enhance your stay experience. I will be sure to share all your kind words with her. We look forward to seeing you again... More 

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