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Holiday Inn Express Hotel & Suites Malone

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3351 State Route 11, Malone, NY 12953
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Malone
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127 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My room was clean and the bed was very comfortable. What really makes this hotel stand out is the awesome complimentary breakfast. The young girl who runs it, Shauna, does a fantastic job of keeping the tasty food well stocked and keeping the area immaculate. She cheerfully greets everyone who dines there and provides a great start to everyone's day!

Helpful?
Thank mike r
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Our stay was nice and pleasant. The staff was friendly, the room was exceptionally clean and spacious. BUT. The pool area was disgusting because they allow people to wear their dirty winter boots in the swimming area. People were coming in and out with boots walking through the puddles of water and it was seeping into the pool and hot... More 

Helpful?
Thank Laura G
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Laura G, for your review. We are glad you enjoyed your stay with us here at the Holiday Inn Express in Malone, and always appreciate when we receive feedback from our guests on how they think we can improve. We do apologize for the pool room having heavy foot traffic and people bringing in their winter boots. We... More 

Syracuse, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 26, 2015

We can't say enough good things about this Holiday Inn property. First and foremost, the customer service was top notch. We were attending a family gathering. Kenneth, the front desk manager, was incredibly welcoming and very accommodating. He went out of his way to insure our entire family was comfortable and made our stay very enjoyable. The Holiday Inn offers... More 

Helpful?
Thank NY-travelerxyz
HIEMaloneStaff, Front Office Associate at Holiday Inn Express Hotel & Suites Malone, responded to this review

NY-Travelerxyz, Thank you for taking the time to provide a review of your stay with us. We greatly appreciate you sharing your experience and the very kind comments regarding the staff here at the Holiday Inn Express. We are very happy that we were able to provide even a little comfort during your very difficult time. Once again, we appreciate... More 

Albany, New York
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 3, 2015 via mobile

Stayed at this Holiday inn several times and the front desk is always top notch! Always get an upgrade and accommodations are clean and well kept. I stay in many holiday inns and being a Spire Member with over 1M points in picky with my stats. Never disappointed.

Helpful?
Thank Will W
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Will W., We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards, Kenneth More 

Saratoga Springs, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed November 14, 2015

The staff was friendly and went out of their way to make this a comfortable overnight stay. The room was tidy, but there were a couple of stains on the wall in the sitting area of the suite. The morning breakfast had a good selection of items and was presented nicely in their dining area located off the lobby.

Helpful?
Thank D C
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your feedback. We are happy to hear that our staff could provide you with a comfortable stay, and that you were able to enjoy our Hot Express Start Breakfast. We would like to thank you for bringing this small issue in one of our suites to our attention, we will address it immediately. We hope to see... More 

2 reviews
5 of 5 stars Reviewed October 27, 2015

I was cheerfully assisted by Toni at the front desk. My room was spacious and clean. The breakfast the following morning was great. The girl who runs the breakfast, Shauna greets everyone with a smile and makes them feel welcome. The food is good and Shauna keeps the area immaculate! I strongly recommend this hotel.

Helpful?
Thank mike r
HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Mike R, for your 5 star review! We are happy to hear that you enjoyed your stay with us at the Holiday Inn Express! Thank you for your kind words, we always enjoy seeing you on your trips up to Malone. We look forward to your next stay with us! Sincerely, Shauna Breakfast Host More 

Edmonton, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 26, 2015

What makes this Holiday Inn a stand out is its very accommodating and friendly staff. Whatever anyone asked they accommodated! The hotel was completely full when we visited but the staff was friendly and courteous. The rooms were clean and basic. We stayed in a suite and I had the sofa bed which was a bit hard but not the... More 

Helpful?
Thank solo14
HIEMaloneStaff, Front Desk Clerk at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Solo 14, for your review! Here at the Holiday Inn Express, we take pride in accommodating each and every guest to the best of our ability. We apologize that you experienced an uncomfortable pullout mattress during your stay. I have made a note to your profile, and we will be sure to better accommodate you with an extra... More 

New York City, New York
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 6, 2015

Front desk staff was awesome. The bed was uncomfortable and there was a blood spot on the door frame of the bathroom. Yuck. I will probably come back and hope for a better room next time. Breakfast was typical of a Holiday Inn Express.

Helpful?
Thank ilovepuntacana
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear ilovepuntacana, We take great pride in our property and when an issue arises we are always happy to take care of it as we understand the impact any issue may have on your stay. I apologize for the condition of your room and have addressed your comments with our staff. We really want you to return so we may... More 

albany,ny
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 3, 2015

best place in town, clean, friendly staff, great bed. Good breakfast, good wireless connection and pretty fast as well. very quiet during the day and at night. i would avoid the close by restaurant. food is horrid and so is the service.

Helpful?
Thank shortbusny
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your 5 star review! We are happy to hear you enjoyed your stay with us, and were able to take advantage of our Hot Express Breakfast and complimentary high speed fiber optic internet. We do apologize for your experience at Mo's, we will be sure to share your feedback with them. We hope to see you again... More 

Potsdam, New York
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed September 14, 2015

This hotel was clean and comfortable. Service was excellent both while at the hotel and the few times I had to call. The breakfast was great!! Our room was spotless and very comfortable. It was quiet too.

Helpful?
Thank narrow56
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you narrow56 for staying with us and writing such a nice review! We appreciate that you enjoyed our hotel and services provided especially our breakfast! I will share your feedback with our staff in our next morning meeting!. Everyone will be so happy to hear comments! Thank you again and we look forward to seeing you again in the... More 

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