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All 6 Malone hotels

Holiday Inn Express Hotel & Suites Malone

2.5 of 5 Hotel   |   3351 State Route 11, Malone, NY 12953
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89%
Ranked #2 of 6 Hotels in Malone
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Harry H Picton, Ontario
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88 reviews from our community

Traveler rating
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    24
    9
    1
    0
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33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Picton, Ontario
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Awesome place to stay. Close to Titus Ski Resort.The Hotel had ski and stay packages. Staff was friendly and Knowledgeable of the town of Malone. Pool area was clean. Planning on staying there again for our ski weekend.

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Hudson, Massachusetts
Top Contributor
113 reviews 113 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were traveling thru the Adirondacks so we decided to make this hotel a 2 night stay and use it for a base to travel around. Our first greeting at the hotel told us it was going to be a good place. They gave us a nice big room on the top floor with a refrigerator and other perks. The... More

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Des Moines, Iowa
Top Contributor
124 reviews 124 reviews
42 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When you've been on the road for hours, the last thing you want is an unpleasant surprise in your hotel. It's nice when you know what to expect. This was a typically nice HIE hotel...clean, comfortable, friendly staff, good breakfast. The only negative is that the mattresses, at least in the queen rooms, have a protective cover of some kind... More

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1 review
4 of 5 stars Reviewed 3 weeks ago

We recently stayed at the hotel for a family wedding and it was very nice and clean. The beds were comfortable and we liked the mini fridge/microwave. However, I want to especially commended the breakfast crew -- Leigh Ann and Shauna. Both of these staffers were extremely helpful and cordial to our extended family and there were a lot of... More

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you very much for your comments! We have passed kudos along to our staff and especially our breakfast crew. Also, thank you for your observations from the guest room. Our maintenance staff is looking into ways of quieting down our fans in the restroom and A/C units. Also, we appreciate your feedback about our outdoor spaces. We currently have... More

Darien, Connecticut
2 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel, next to corn fields, is clean and comfortable. Nice pool, outstanding free breakfast. The appliances seemed recently installed. Helpful staff. The hotel is near the local shopping areas, accessible to Clarkson University and SUNY in Potsdam, about 40 minutes away.

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you ChrisB06820 for your review! We appreciate your comments regarding our staff & hotel. It was a pleasure having you stay with us and we look forward to seeing you again in the future! Best Regards, Michael Doran General Manager More

Albany, New York
1 review
2 of 5 stars Reviewed August 6, 2014

I stayed at the hotel recently. Breakfast was the typical HIE breakfast. Enjoyable pool/hot tub area. Room was clean, bed was comfy. My check in experience made my stay that much better. The young woman working in the morning (Steph) was very accommodating and welcoming. My check in went very smooth. She made me feel like a familiar face and... More

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Travelgrams15, We wanted to thank you for your very positive comments! We are happy to hear that you enjoyed our "HIE" breakfast & will also share your comment with Steff that she made your stay positive & welcoming. I noticed that your rating was 2 stars and would appreciate more feedback. If there is anything we can do to... More

Plattsburgh, New York
Top Contributor
51 reviews 51 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 2, 2014

I only stayed one night at this hotel while visiting a friend. The lobby, staff and especially the room were very clean, bright and comfortable. We had a room with 2 queen bed which came with a little fridge, coffeemaker, hair dryer, iron and ironing board, The beds were very comfortable and the pillows even had medium and firm written... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Being this far away from any US cities your expectations cant be to high! But The Holiday Inn Express meets all your needs-Clean and and great personal service. The director of engineering and front desk agents were very hospitable and went out of there way to help you with everything.

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Frank B for your review! I have shared your comments with our staff and we're delighted that you specifically recognized Kenny and our front desk staff. Thanks again for your comments. We look forward to your next stay. Warm regards, Michael Doran General Manager More

1 review
4 of 5 stars Reviewed July 23, 2014

Got all you would need extra from hotel - super good hot breakfast, WiFi, pool, frig, microwave in lobby so room doesn't smell from last guests meals, elevator but slow, & sweet staff. On the pricey side but not much else from which to choose of this quality lodging in the area.

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Doug R. for your review! We appreciate your time in doing so as we always enjoy our guests feedback. Thanks for staying with us and we look forward to seeing you again in the future! Michael Doran General Manager More

Fresno, California
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2014

Our room was spacious and clean. The staff went out of their way to be helpful and informative about the area attractions. Nice breakfast in a room overlooking a corn field. Free wifi in our room was a bonus. Not a luxurious hotel, but more than satisfactory. Would stay here again, to be sure.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello RWayneH - thank you for your review of our hotel. We appreciate your comments. Our staff was delighted to hear your thoughts about our hotel, breakfast room view, free wifi and our helpful staff. Thanks again and we hope to see you in the future. Take care, Michael Doran General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953
Phone Number:
Location: United States > New York > Malone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Malone 2.5*
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Holiday Inn Express Hotel And Suites Malone

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