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All 6 Malone hotels

Holiday Inn Express Hotel & Suites Malone

2.5 of 5 Hotel   |   3351 State Route 11, Malone, NY 12953
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Ranked #1 of 6 hotels in Malone
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Jeannie1717 Plattsburgh, New York
  • Reviews (83)
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83 people have reviewed this hotel

Traveler rating
    52
    22
    8
    1
    0
See reviews for
31
15
3
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Albany, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel recently. Breakfast was the typical HIE breakfast. Enjoyable pool/hot tub area. Room was clean, bed was comfy. My check in experience made my stay that much better. The young woman working in the morning (Steph) was very accommodating and welcoming. My check in went very smooth. She made me feel like a familiar face and... More

Was this review helpful? Yes
Plattsburgh, New York
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I only stayed one night at this hotel while visiting a friend. The lobby, staff and especially the room were very clean, bright and comfortable. We had a room with 2 queen bed which came with a little fridge, coffeemaker, hair dryer, iron and ironing board, The beds were very comfortable and the pillows even had medium and firm written... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Being this far away from any US cities your expectations cant be to high! But The Holiday Inn Express meets all your needs-Clean and and great personal service. The director of engineering and front desk agents were very hospitable and went out of there way to help you with everything.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Frank B for your review! I have shared your comments with our staff and we're delighted that you specifically recognized Kenny and our front desk staff. Thanks again for your comments. We look forward to your next stay. Warm regards, Michael Doran General Manager More

1 review
4 of 5 stars Reviewed 4 weeks ago

Got all you would need extra from hotel - super good hot breakfast, WiFi, pool, frig, microwave in lobby so room doesn't smell from last guests meals, elevator but slow, & sweet staff. On the pricey side but not much else from which to choose of this quality lodging in the area.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Doug R. for your review! We appreciate your time in doing so as we always enjoy our guests feedback. Thanks for staying with us and we look forward to seeing you again in the future! Michael Doran General Manager More

Fresno, California
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Our room was spacious and clean. The staff went out of their way to be helpful and informative about the area attractions. Nice breakfast in a room overlooking a corn field. Free wifi in our room was a bonus. Not a luxurious hotel, but more than satisfactory. Would stay here again, to be sure.

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello RWayneH - thank you for your review of our hotel. We appreciate your comments. Our staff was delighted to hear your thoughts about our hotel, breakfast room view, free wifi and our helpful staff. Thanks again and we hope to see you in the future. Take care, Michael Doran General Manager More

Moncton, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 1, 2014

We stayed here 2 years ago and found this new property to be top notch. This time, however, we got the feeling that they weren't expecting us, so they stuck us in a room that they weren't expecting to rent. First of all, they gave us an adjoining room. I'm not sure if anyone was in the room next door,... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Brian2222 for your review. We are glad that you enjoyed our Breakfast experience and the size of your room. However, please accept my sincerest apology for the condition of your carpets upon your arrival and I would like to let you know that in the future we will fully inspect freshly cleaned carpets to make sure we are... More

Grantham, New Hampshire
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 26, 2014

Good clean quiet stay even next to airport. Staff was helpful Breakfast was amazing Great location slept like a baby Have to travel to this location every year for recertification and dread having to stay in local hotels. This place is up to date, clean and easy to find

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Rich L. for your review! So glad that we were able to help with accommodations in the Malone area for your annual recertification! Thanks for your positive comments and we will look deeper at potential upgrades to our in hotel WiFi service. Thanks again! Warm regards, Michael Doran General Manager More

Albany NY
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

I travel a lot for work, and frequently stay in hotels that accept the government rate (anyone who does so knows instantly what I mean) Having said that, this hotel was excellent and far surpassed my expectations. It appears to be new, and everything was very clean. The free breakfast was huge and ran the gamut from pancakes to cold... More

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your detailed review! We appreciate your feedback and are very happy you enjoyed your stay. Pleased to announce that our breakfast options have grown again and we have some new additional offerings. Thanks again & we look forward to seeing you in the future. Warm regards, Michael Doran General Manager More

New York City, New York
Top Contributor
77 reviews 77 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 15, 2014

clean nice hotel if you are visiting this town. close to all shopping and a restaurant in same parking lot. friendly staff. very nice having a pool on site fro small children because there in not much for them to do in town

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you SoloSpaGirl for your review! We appreciate your comments and hope to see you again in the future! More

2 reviews
5 of 5 stars Reviewed March 8, 2014 via mobile

We had a great time here. Our family of 5 enjoyed staying in one of the king suites. Extremely friendly staff and rooms are clean, breakfast included was your typical Holiday Inn breakfast. Pool area is large and very clean too! We will be back again!

Was this review helpful? Yes
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you very Starmaster8 for your review! We are very glad to hear that you enjoyed March break Skiing & enjoying your stay at our hotel. We look forward to having you stay with us again in the future. Thanks again! Take care, Michael Doran General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953
Phone Number:
Location: United States > New York > Malone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Malone 2.5*
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Holiday Inn Express Hotel And Suites Malone

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Number of rooms
81

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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