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All 6 Malone hotels

Holiday Inn Express Hotel & Suites Malone

2.5 of 5 Hotel   |   3351 State Route 11, Malone, NY 12953
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91%
Ranked #1 of 6 hotels in Malone
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Doug R
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  • Reviews (80)
  • Photos (24)
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80 people have reviewed this hotel

Traveler rating
    50
    22
    8
    0
    0
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30
15
2
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

Got all you would need extra from hotel - super good hot breakfast, WiFi, pool, frig, microwave in lobby so room doesn't smell from last guests meals, elevator but slow, & sweet staff. On the pricey side but not much else from which to choose of this quality lodging in the area.

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Fresno, California
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was spacious and clean. The staff went out of their way to be helpful and informative about the area attractions. Nice breakfast in a room overlooking a corn field. Free wifi in our room was a bonus. Not a luxurious hotel, but more than satisfactory. Would stay here again, to be sure.

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Moncton, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here 2 years ago and found this new property to be top notch. This time, however, we got the feeling that they weren't expecting us, so they stuck us in a room that they weren't expecting to rent. First of all, they gave us an adjoining room. I'm not sure if anyone was in the room next door,... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Brian2222 for your review. We are glad that you enjoyed our Breakfast experience and the size of your room. However, please accept my sincerest apology for the condition of your carpets upon your arrival and I would like to let you know that in the future we will fully inspect freshly cleaned carpets to make sure we are... More

Grantham, New Hampshire
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 26, 2014

Good clean quiet stay even next to airport. Staff was helpful Breakfast was amazing Great location slept like a baby Have to travel to this location every year for recertification and dread having to stay in local hotels. This place is up to date, clean and easy to find

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Rich L. for your review! So glad that we were able to help with accommodations in the Malone area for your annual recertification! Thanks for your positive comments and we will look deeper at potential upgrades to our in hotel WiFi service. Thanks again! Warm regards, Michael Doran General Manager More

Albany NY
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 21, 2014 via mobile

I travel a lot for work, and frequently stay in hotels that accept the government rate (anyone who does so knows instantly what I mean) Having said that, this hotel was excellent and far surpassed my expectations. It appears to be new, and everything was very clean. The free breakfast was huge and ran the gamut from pancakes to cold... More

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your detailed review! We appreciate your feedback and are very happy you enjoyed your stay. Pleased to announce that our breakfast options have grown again and we have some new additional offerings. Thanks again & we look forward to seeing you in the future. Warm regards, Michael Doran General Manager More

New York City, New York
Top Contributor
76 reviews 76 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 15, 2014

clean nice hotel if you are visiting this town. close to all shopping and a restaurant in same parking lot. friendly staff. very nice having a pool on site fro small children because there in not much for them to do in town

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you SoloSpaGirl for your review! We appreciate your comments and hope to see you again in the future! More

2 reviews
5 of 5 stars Reviewed March 8, 2014 via mobile

We had a great time here. Our family of 5 enjoyed staying in one of the king suites. Extremely friendly staff and rooms are clean, breakfast included was your typical Holiday Inn breakfast. Pool area is large and very clean too! We will be back again!

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you very Starmaster8 for your review! We are very glad to hear that you enjoyed March break Skiing & enjoying your stay at our hotel. We look forward to having you stay with us again in the future. Thanks again! Take care, Michael Doran General Manager More

Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

There was absoleutly nothing to complain about. The room was nice, the pool was nice, the breakfast was good and the staff was nice. A perfect hotel for a ski weekend away. Titus was nice too, we will be back here next year.

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Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank so much for your kind comments regarding our hotel! We couldn't agree more that Titus Mountain is a nice destination for skiing and we are happy that you chose us for your stay! We look forward to seeing you again soon! Take care, Michael Doran General Manager More

Malone, New York, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2014

We stayed in a king executive suit during Presidents weekend. The room was very nice, fairly clean and had a good amount of space for 5 of us who stayed. The breakfast was also really good, plenty of food, it was hot and fresh and had a good variety. However there were several issues with our stay: When we booked... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time in providing a TripAdvisor review of our hotel. I am sorry to see that you had a few bad experiences and appreciate the chance to address your concerns. President’s day weekend was a very busy weekend that our hotel team will definitely learn from. Unfortunately, we could not accommodate the huge demand for cots... More

Ohio
Top Contributor
104 reviews 104 reviews
74 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 23, 2014

What's not to like. This is a newer HIE. It's exceptionally clean and rooms were big and comfortable. The wifi was fast. We were on the 3rd floor with a room facing the back and it was very quiet thankfully. There is a restaurant in front which we received 10% off coupon at check in. They had a few good... More

Was this review helpful? Yes 1
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thanks OhioJo for your review! We really appreciate your comments! Also it was very nice to hear that you enjoyed your quiet room, complimentary wifi service & time at Mo's. We look forward to seeing you in the future! Take care, -Michael Doran General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953
Phone Number:
Location: United States > New York > Malone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Malone 2.5*
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Holiday Inn Express Hotel And Suites Malone

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
81

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