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BEST WESTERN Plaza Hotel

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3934 21st Street, Long Island City, NY 11101
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1 room 1 adult
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BEST WESTERN Plaza Hotel
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1,140 Reviews from our TripAdvisor Community

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new york, United States
5 of 5 stars Reviewed yesterday NEW

I went here last week.The staff were kind and helpful.The room was clean,good breakfast.Hard to find street parking or you have to pay for hotel parking otherwise the hotel is excellent.I would come here again definitely.

Review collected in partnership with Best Western

Helpful?
Thank Radhy C
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have a good experience with this hotel, staff are nice and helpful. Our room was cleaned, have flat screen tv and mini fridge, bathroom was large enough to move around. Good location hotel if you want to visit NY in a budget, 3 subway stops and you are in downtown NY. The subway station is just 3 minutes walk... More 

Helpful?
Thank justme m
pei
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel itself is nice for its price, there is a flat screen TV and mini fridge, no microwave in the room but there is one in the breakfast dining area that you can use. The room was adequate for 3 persons, we stayed in a two double beds room, the bathroom was large enough to move around, and free... More 

Helpful?
Thank gerghie43
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Me and my girlfriend came here, NONE OF US SMOKE AT ALL. Yet they charged me $200 fee for smoking. They claim to have found ashes on the table and bed. on the table we had our phones and napkins. I don't understand how they found ashes if none of us smoked. When i read reviews i saw people said... More 

Helpful?
Thank Mohammad A
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more. Sincerely, Best Western Plaza More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Be very careful with this hotel and first check recent reviews very carefully! Our honeymoon was partly gone due to a bedbug infestation in this hotel. Found very dirty rooms with food behind night tables and dirty walls and bathrooms. Management lies in your face and hides in an attempt to avoid problems. Breakfast is a joke and food handled... More 

Helpful?
Thank Tjeerd B
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us, it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Best Western Plaza More 

LONG ISLAND CITY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The front desk people at this hotel does not care too much about the costumers. Very bad service at the front desk. Breakfast is ok and the cleanning in the room is very poor. After two days I move to the Best Western Seaport in Manhattan, I paid for a night at the BW LIC, that I did not used,... More 

Review collected in partnership with Best Western

Helpful?
1 Thank German H
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, We apologize that you did not enjoy a satisfactory stay with us. Your review allows us to focus on improving specific departments and facilities. Our goal is to make sure that all of our guests leave satisfied. We hope that you will come back again and experience a wonderful stay. Best Regards, Best Western Plaza More 

Cardiff, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 6 nights last week. To be honest, we loved it. Spacious room, very comfortable large bed and 5 nice pillows. Fridge, coffee maker, TV, Wifi in room. From the lobby, the hotel is very well presented and clean throughout. Breakfast was decent, lots to choose from. Anyone who says its inedible needs their... More 

Helpful?
2 Thank TheMarstras
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Plaza More 

Chicago, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had a very good experience with this hotel and I have stayed here before and the service was excellent as well. I found the location to be an excellent place for me because my mother lived nearby. The hotel itself was very clean, the attendants were friendly and very welcoming (something you don't get in many places) and the... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Hector C
Bwplazalic33143, Front Desk Agent at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, Thank you for such a wonderful review, it is extremely important that all of our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Best Regards, Best Western Plaza More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I arrived for business on a Monday afternoon, everything was fine. then i woke up with bites all over my body. I thought it was a rash, but on the last day of my stay as I was photographing my arm bites to show my husband, there it was a huge bedbug on the bed. I grabbed a cup and... More 

Helpful?
Thank Riana P
Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Yeimiri M. Best... More 

naples, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

The staff is not honest about the parking situation and I was given a occupied room . My daughter took some luggage up to the room and found it occupied . After that i did not feel safe and secure at this hotel at ALLIt was new years eve and there were no other hotels with availability we asked for... More 

Review collected in partnership with Best Western

Helpful?
Thank Cristy M
Bwplazalic33143, Front Office Manager at BEST WESTERN Plaza Hotel, responded to this review

Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Yeimiri M. Best... More 

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