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Country Inn & Suites By Carlson, New York City in Queens

2.5 of 5
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40-34 Crescent Street, Long Island City, NY 11101
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1 room 1 guest
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Country Inn & Suites By Carlson, New York City in Queens
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1,199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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  • Danish first
  • Dutch first
  • English first
  • French first
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  • Greek first
  • Italian first
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There are newer reviews for Country Inn & Suites By Carlson, New York City in Queens
See the most recent reviews
San Salvador, El Salvador
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

It's good comparing what you have paid for The bedroom was nice, although it said it had a view and there was no view at all. The bathrooms were not that clean, I found a dirty towel with the clean towels. But overall it was a good stay.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Chetan P, Guest Relations Manager at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you so much for finding the time to raise these issues to us. We will definitely discuss these issues with our housekeeping staff and rest assured that these will be worked on immediately and we will take necessary measures to prevent these from happening again. We are glad to know that you still enjoyed your stay with us despite... More 

Leicestershire
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 5 days in one of the one bed suites. Handy for the Metro, I was slightly apprehensive about not being in Manhattan itself but felt safe walking to and from the subway even late at night, Rooms are slightly tired, not great, not terrible. Breakfast is terrible though, give it a miss.

Was this review helpful? Yes
Chetan P, Guest Relations Manager at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We will definitely look into these concerns that you raised and we will make sure to improve on them immediately. We are so sad to know how you felt about our breakfast and we will definitely make it better. We do hope to... More 

Santa Fe NM
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Country Inn & Suites at the recommendation of Trip Advisor experts. It was evidently pretty decent when it opened but has aged terribly. I was looking forward to a quiet room on a high floor (requested) and a view of the Manhattan skyline per their advertisement. It was also advertised as a nonsmoking property, which is... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. More 

Bergen op Zoom, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Reserved a room and requested for an 3th bed ... 4 days further nothing organized. Rooms are not cleaned well ... airco is smelling. Breakfast does not give you a decent choice ... the place to eat is to small. Really far below standard. This is part off the club carlson group ... hard to believe.

Was this review helpful? Yes 1
Chetan P, Guest Relations Manager at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

We are very sorry about the experience you had during your stay with us. This is definitely not how we do business and rest assured that these issues will be looked into and prevented from happening again. We are very sorry for any inconvenience these issues may have caused you and we would like to ask for another chance to... More 

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