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Country Inn & Suites By Carlson, New York City in Queens

2.5 of 5
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40-34 Crescent Street, Long Island City, NY 11101
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Country Inn & Suites By Carlson, New York City in Queens
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1,201 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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  • English first
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  • Italian first
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2 reviews
2 of 5 stars Reviewed today NEW

The only good thing about this hotel is the location. Close to the subway and only a few stops from Times Square. The rooms are very basic. The hotel staff is not friendly or clean and the breakfast is horrible. They'll take your money without even a smile. Good thing you only need the hotel for a bed.

Was this review helpful? Yes
Brooklyn, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

It is not clean at all. The sheets were stained with holes. There was food on the carpet and a dirty towel. The toilet had skid marks. The ottoman and clicker were broken. I would never reccommend this place to anyone.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. More 

College Station
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week on my trip to NYC with my girlfriend. The room was extremely dark. The lamps were not nearly enough for the size of room. The jacuzzi in the room had white murky water in it no matter how many times I flushed it out. There was obvious mold and water damage on the roof of... More 

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and breakfast. We will discuss the conditions of your room and breakfast with hotel management to ensure all areas of the hotel are up to Country Inn & Suites standards. More 

Ohio
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is not bad at all. Our family of four (2 kids) stayed here for 2 nights while seeing the city. On previous trips we've stayed near Times Square but wanted to save a bit of money this time and this hotel was reasonably priced and in a great location for catching the Subway. It was barely 2 blocks... More 

Was this review helpful? Yes 1
Chetan P, Guest Relations Manager at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so glad to know that you had a pleasant time with us and thank you so much for appreciating our efforts of attending to your needs. We value your comments and we will check what we can do about maybe adding... More 

Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Dark room and so so bathroom. AC emits stench frequently. Breakfast not good, bugs in breakfast area, pretty small area as breakfast hall makes it tough to get a table. Location is good in terms of connectivity with subway and the street also looked ok.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

Amsterdam, The Netherlands
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

Stayed here with my brother for our city trip of 5 nights. Was very optimistic upon arrival because of all the "bad" reviews I had read beforehand. We got there a bit before check-in time and were told that our room would be ready in half an hour (still before official check-in time) we stayed because there was no secure... More 

Was this review helpful? Yes
Chetan P, Guest Relations Manager at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We are so glad to know that you had a pleasant stay with us and that you appreciate our efforts of providing you with a good fulfilling breakfast. We will discuss these issues that you raised and rest assured that these will be worked... More 

Naples, Florida
Level Contributor
174 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here after flight was cancelled. Not a bad hotel choice, especially considering I booked it for $100 on expedia when everything was $300-400 night. It's 5 minutes train to downtown Manhattan, place is very, very clean. I was surprised by some of the reviews on here. The staff is also very nice and accommodating. Room was large, up just... More 

Was this review helpful? Yes
Chetan P, Guest Relations Manager at Country Inn & Suites By Carlson, New York City in Queens, responded to this review

Thank you so much for this lovely review you have of our hotel. We are so glad to know that you appreciate our efforts of providing you with clean and comfortable accommodations as well as our efforts of providing you with great customer service. We would like to assure you that our maintenance staff will work on the issues you... More 

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