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Comfort Inn

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551 S. Transit Rd., Lockport, NY 14094
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Best prices for: 1 room 1 guest
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57 Reviews from our TripAdvisor Community

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Traveler rating
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    16
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
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    (57)
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    (12)
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    (17)
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    (12)
  • Dec-Feb only
    (16)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Gross place, stay away. Horrible leak, bill not what expected, most expensive place we stayed all week and worse. Took four phone calls to get an answer about my bill settled. We stayed at the Biltmore later which had an in house Starbucks and restaurant and that was cheaper than this dump. Do not go here.

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Kitchener, Canada
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly and helpful staff! We are avid Best Western customers, and have stayed at the BW next door to this hotel. It wasn't available this trip. The room setup at the Comfort Inn is nicer than the BW. Clean and safe. The fridge and wifi worked well. We slept well, but the beds are badly in need of replacement.... More 

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Nashville, Tennessee
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There's not many hotels to choose from in Lockport. I've stayed at three in the past few years. This is # 3 on my list. The rooms are crowded and could use some updating. The TV remote didn't work, they swapped it out. Low water pressure.

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Muskoka District, Canada
Level Contributor
240 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed May 6, 2015

This comfort inn is no better and no worse than most other comfort inns. It does the job. I was particularly thankful of the manager. I had by mistake reserved for the wrong night and therefore was charged as a NO SHOW when I arrived the next day. I appreciate that the NO SHOW charge was reversed. Room is equipped... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
450 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 stars Reviewed May 3, 2015

We had a good experience. The staff was very friendly. The hotel was clean and recently renovated. Towels were thick - which is always nice. Wifi was free and worked well. Rooms were quiet. They have removed the refrigerators and there is an empty space where they use to be.

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Crestwood, Kentucky
Level Contributor
92 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 22, 2015

In town for work at GM plant and stayed here two weeks in a row(6 nights each week). The hotel is a little rough around the edges but my room was nice. I did not try the free breakfast. The wifi worked well and the staff seemed nice and accommodating. Would stay here again.

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Needham, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 17, 2015

We found 5 live bedbugs, including some full of our blood. We only received a 50% refund. The manager claimed he could not give us a full refund for the room with the bedbugs because we didn't report anything earlier. Will not be coming back.

Was this review helpful? Yes 6

Travelers are raving about these Lockport hotels

1 review
5 of 5 stars Reviewed February 5, 2015

nice place I am there about once a month n business and everything is clean and quiet, staff friendly exercise room all to myself, No bars nearby which didn't bother me but did some others . residential area

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Rockmart, Georgia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 16, 2015

My son and I arrived at the hotel and were told there was only 1 room left and that it was on the 2nd floor. Normally not a big deal, but there is no elevator and I'm handicapped. The clerk could have told me that before my card was charged but by the end of our stay it was evident... More 

Was this review helpful? Yes 5
Gadsden, Alabama
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 9, 2014

The room & the Hall were freezing it took forever for the room to heat up. When told the hall was freezing the clerk said could not control the temperature. AY 4:00 AM the ceiling started leaking this lasted long enough for me to get up & place a Trash can under it. It stopped Shortly after which leads me... More 

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