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Comfort Inn

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551 S. Transit Rd., Lockport, NY 14094
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Best prices for: 1 room 1 guest
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60 Reviews from our TripAdvisor Community

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Traveler rating
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    17
    10
    14
    10
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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
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  • Mar-May only
    (12)
  • Jun-Aug only
    (20)
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    (12)
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    (16)
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Lancaster, New York
1 review
3 of 5 stars Reviewed yesterday NEW

I booked 15 rooms approximately 6 months ago for my daughters wedding. They would not hold rooms as a normal hotel; does and let guest call and make reservations. I had to guarantee all the rooms on my credit card. I then was told rather than the normal 24 cancellation policy I had to give them 2 weeks notice for... More 

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Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Although the stay at the hotel was quite comfortable and the staff pleasant and very helpful I feel we were "had" (deceived by false advertising) by corporate headquarters. While in eastern Canada recently I realized that we needed a hotel in Lockport for an upcoming trip and went on line to Trip Advisor. I found the advertised room rate of... More 

Was this review helpful? Yes 1

Travelers are raving about these Lockport hotels

Moundsville, West Virginia
4 of 5 stars Reviewed 4 weeks ago

We were traveling up to NY for my daughters wedding and decided to stay the first night at this hotel, then the next two nights at the the best western next store because we were suppose to get a discount for the next 2 nites at the other hotel. It doesnt have much of a gym, the room was clean... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 15, 2015

Gross place, stay away. Horrible leak, bill not what expected, most expensive place we stayed all week and worse. Took four phone calls to get an answer about my bill settled. We stayed at the Biltmore later which had an in house Starbucks and restaurant and that was cheaper than this dump. Do not go here.

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Kitchener, Canada
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed June 12, 2015

Very friendly and helpful staff! We are avid Best Western customers, and have stayed at the BW next door to this hotel. It wasn't available this trip. The room setup at the Comfort Inn is nicer than the BW. Clean and safe. The fridge and wifi worked well. We slept well, but the beds are badly in need of replacement.... More 

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Nashville, Tennessee
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 12, 2015

There's not many hotels to choose from in Lockport. I've stayed at three in the past few years. This is # 3 on my list. The rooms are crowded and could use some updating. The TV remote didn't work, they swapped it out. Low water pressure.

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Muskoka District, Canada
Level Contributor
240 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed May 6, 2015

This comfort inn is no better and no worse than most other comfort inns. It does the job. I was particularly thankful of the manager. I had by mistake reserved for the wrong night and therefore was charged as a NO SHOW when I arrived the next day. I appreciate that the NO SHOW charge was reversed. Room is equipped... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
472 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed May 3, 2015

We had a good experience. The staff was very friendly. The hotel was clean and recently renovated. Towels were thick - which is always nice. Wifi was free and worked well. Rooms were quiet. They have removed the refrigerators and there is an empty space where they use to be.

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Crestwood, Kentucky
Level Contributor
102 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 22, 2015

In town for work at GM plant and stayed here two weeks in a row(6 nights each week). The hotel is a little rough around the edges but my room was nice. I did not try the free breakfast. The wifi worked well and the staff seemed nice and accommodating. Would stay here again.

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Needham, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 17, 2015

We found 5 live bedbugs, including some full of our blood. We only received a 50% refund. The manager claimed he could not give us a full refund for the room with the bedbugs because we didn't report anything earlier. Will not be coming back.

Was this review helpful? Yes 6
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