We stayed at this hotel for 8 nights and was not disappointed at all. The Director of Sales & Mktg. was a pleasure to work with. She saw that all our Convention needs were met. The food staff was easy to work with and very accommodating for special needs. The entire staff (from top to bottom) was pleasant and efficient.... more

Some of the older reviews complain about the decor. Well, this HI has been renovated inside and even has the new style HI logo outside. I stay here a number of times per year on business, and the front desk staff have always been excellent. In fact, every staff member I've ever interacted with has been excellent (bartenders, housekeeping). However,... more

The hardline internet goes in and out, forget about getting a decent wireless connection. Walls are paper thin. The workout room never gets cleaned. The workout room remote control batteries went out so I took it to the front desk. Two weeks later it still wasn't replaced and the receptionist said "It's lost, you're just going to have to use... more

the staff was very friendly and couldn't do enough for us,the food was very good and reasonably priced,the hotel was clean and room service was wonderful,ideally located conviently to just about everything,we will be back again and will be happy to stay here again. more

Good location, not to long of a drive from Buffalo / Niagara Airport. Nice restaurant with breakfast. Small but well stocked and serviced bar. Noticed the sewage smell described in other reviews near the stairs close to the front desk but it was localized to that area. Staff was great and very accommodating. Would stay again. more

THINK TWICE BEFORE BOOKING HERE!! The positives: This is the only hotel in Lockport with a pool. The pool is actually pretty nice but there is no hot tub. The negatives: Needs to be updated! The halls smelled of smoke, the rooms were tiny with stained bedspreads. No fridge, microwave or free breakfast here. Our room had 2 double beds,... more

I booked this hotel through the Holiday Inn website. The reservation was confirmed for arrival before 6PM. I got there at 5:30 PM to be told that they had given up my room at 4:15PM. They said there were no other rooms left. The desk manager said they always give up rooms that hadn't been guaranteed by credit card at... more

The carpeting was stained in the room, and the hallway carpeting was also dirty. I declined a room with cleaner carpeting because it smelled bad. more

The room itself was decorated nicely, however the water pressure was a little to be desired. Could have had screens on the windows. The Tuscana restaurant was very good and cheap, and the portions were oversized. Overall, not a bad place to stay for a night or two. more