Holiday Inn Lockport (NY) - Hotel Reviews

Also Known As:: Holiday Inn Lockport Hotel Lockport; Holiday Inn Lockport Hotel; Lockport Holiday Inn

Address: 515 S Transit St, Lockport, NY 14094

Phone Number:

Region: United States > New York > Lockport

Amenities:

Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

Ranked #2 of 3 hotels in Lockport

Price Range: $

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: The Holiday Inn Lockport is the perfect location for your visit to one of New York s most fascinating areas. The Holiday Inn Lockport is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport.Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail.Visiting the area for educational purposes, the Holiday Inn Lockport is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Holiday Inn Lockport is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more less

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dziadzu1

Palmer,Massachusetts

Senior Contributor

41 reviews

13 hotel reviews

Reviews in 28 cities

11 helpful votes

“So-So Hotel”

Reviewed April 27, 2013

We had a free comp reward room for our stay here, but we would have been better to spend the extra bucks at another hotel. The room we had was quite small, especially the bathroom. The wing of the hotel they put us in was in terrible shape, with wallpaper half off the walls, and even the room numbers on... More

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Thank you for your recent communication regarding your stay. The hotel is undergoing a renovation project that will be completed soon, and the hotel wing you stayed in was in the beginning stages of that project. We appreciate your feedback and apologize for any inconvenience of staying during this work period. Feel free to correspond with me anytime at the... More

Adgtbji

1 review

“I felt bad giving one star so they got two.”

Reviewed March 30, 2013 via mobile

Pool was closed for "repair" when we got here even though we asked at booking and were told it would be open. The "lounge" advertised on the web site is a year away from being built at least. The rooms were just clean enough to be acceptable. The free contenintal breakfast was the worst. We had to go to the... More

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Good Afternoon Thank you for your correspondence regarding your recent stay. It appears that you stayed with the Holiday Inn Lockport during our renovation project and I personally apologize for the inconveniences encountered. I would appreciate a moment of your time to discuss this stay further, and look forward to hearing from you. Regards, David E. - GM More

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tandbilly

Contributor

13 reviews

10 hotel reviews

Reviews in 9 cities

25 helpful votes

“Going out of business- Avoid”

Reviewed February 21, 2013

Pool is not "heated". The room is heated (not very well) but heat not turned on unless requested. Tub wouldn't drain. Change of ownership in April 2013. Not much to do in Lockport. One place definitely to eat though is One Eyed Jacks BBQ .... mmmmmmmmmmmmm good.

Good Morning Thank for your recent stay at the Holiday Inn Lockport during this month of February 2013. I am dismayed to read of your concerns regarding the heating levels you experienced in your guest room & indoor pool areas. I have taken measures to ensure that my staff is taking greater accountability in these areas. I would like to... More

WendyK0828

Rochester, New York

Senior Reviewer

7 reviews

6 hotel reviews

Reviews in 6 cities

3 helpful votes

“Unkept Promises”

Reviewed December 20, 2012

Stayed at this hotel Thanksgiving weekend. I work for the industry and received a great rate to stay at this hotel, but I believe that I still overpaid for my experience. The room itself was average with some visible wear and tear. There was a hole in the wall near the door, the shower head didn't work, and the wall... More

Dear WendyK0828, Thank you for writing a review about your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further... More

SmokiesCrow

Grand Rapids, Michigan

14 reviews

7 hotel reviews

Reviews in 8 cities

4 helpful votes

“A little out of the way but pretty good”

Reviewed December 11, 2012

The Niagara Falls-Buffalo area is about half way between our home city and family we visit in New Hampshire. We thought we'd try something off the beaten track on this trip. The location is not really "convenient" to Niagara Falls but is close enough if you have time to spare. This Inn is on a busy strip and is very... More

Mom3Bear4

“Disgusting!!!!!”

Reviewed October 15, 2012 via mobile

Wow.... What to say? The staff is like something out of the Twilight Zone. Very rude and not very friendly. The rooms feel dirty. The wallpaper is peeling off the walls, there are strains on the ceilings, carpet, and furniture. There are lights that do not work in the bathroom. The vents are rusty. I requested extra toilet paper because... More

boxboss

Ontario

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Just O.K.”

Reviewed September 17, 2012

I haven't stayed in a Holiday Inn for years and now I know why. Since there is very little choice in Lockport, NY, I booked this for a one night stay mid-week. While nothing was awful, there was nothing great either. The bathroom was extremely small with absolutely no counter space for toiletries. The heat lamp timer didn't work, so... More

Dear boxboss, Thank you for staying with us. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We would be happy to bring you more soap upon request and also a different pillow. Next time just... More

SumanMukhopadhyay

Bangalore, India

10 reviews

7 helpful votes

“very friendly staff, plenty of restaurants around, conveniently located for a trip to Niagra Falls”

Reviewed September 16, 2012

Lockport is a very small town and you have very few choices, however holiday inn Lockport has won my heart. Very friendly staff, the water in swimming pool is warm after 9:30 AM in the morning. The best part is even if there is something missing, you may ask for it. The hotel staff goes all out to fulfill your... More

See 2 more reviews by SumanMukhopadhyay for Lockport

Good Afternoon Thank you for your recent stay at the Holiday Inn Lockport and your most gracious review. I appreciate the time you took to evaluate our hotel property and look forward to your return stay in the future Regards, David Eckhardt - GM More

Katie S

Buffalo, New York

2 reviews

“Stayed for my Wedding”

Reviewed September 6, 2012

I had scheduled the only bridal suite 10 mths prior to my wedding. I even called to double check to make sure they were available the week of my wedding. Front desk replied of course they are reserved! The day of my wedding 3 hours prior to the start, I arrived with my gown, and hair/make up artist and photographers... More

JF1414

Silver Spring, Maryland

12 hotel reviews

Reviews in 10 cities

14 helpful votes

“Barely adequate hotel, thrives due to lack of choice in area”

Reviewed September 5, 2012

I stayed at this Holiday Inn for a wedding in August with my girlfriend. While there was nothing that would make us give the hotel a terrible review, it was extremely uninspiring and “small time” for a major chain like IHG and Holiday Inn. Of course, Lockport is an extremely small town with few choices, so it was acceptable for... More

1-10 of 64 reviews

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Holiday Inn Lockport Hotel

Holiday Inn Lockport

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