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BEST WESTERN PLUS Lockport Hotel

2.5 of 5 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
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Certificate of Excellence 2014
BEST WESTERN PLUS Lockport Hotel
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BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
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83 reviews from our community

Traveler rating
    39
    21
    13
    6
    4
See reviews for
36
19
5
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • Spanish first
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  • All months
    (83)
  • Mar-May only
    (7)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (18)
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Johnstown, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, the staff was very helpful. The breakfast was more then a lot of hotels give you. They had yogurt, cold and hot cereal, pancakes, eggs, sausage, choice of two juices orange and apple. They also had coffee and tea, they had a large room for guest to sit at to eat their breakfast and I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport Hotel & more importantly providing positive feedback. I will be sharing your glowing reviews with my staff today, they will be very appreciative. I am thankful for guests that have a trained/detailed eye, identifying the amenities that make a guest experience truly enjoyable. We look forward to your next visit... More 

GTA
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good Free Breakfast with pre-made omlets and sausage. Hotel is Nothing special but clean and friendly. The hotel looks like it was an old school or something that was renovated into a hotel but still an OK hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank your for providing a review of the Best Western Plus Lockport Hotel during your recent visit into the Niagara Region. I appreciate your keen attention to detail, and thank you for your positive feedback about our cleanliness & breakfast options. The structure was built as a Sheraton Hotel years ago, but has always been a hotel for information purposes.... More 

Rochester NY, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel exterior and lobby were very nice. Walls in the corridors were a little beat up,but expected, I suppose. Room was smaller than a typical Best Western,but ok for our stay.The hotel was very quiet,which was nice. Pillow had either chocolate or blood on it,which was promptly replaced by a very nice housekeeper. Bathroom floor was dirty and the room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for your detailed feedback from your stay at the Best Western Plus Lockport during November. I appreciate your loyalty to the Best Western brand, and have shared your comments with each department head whose area was utilized. I truly hope you choose to stay with my hotel again when traveling back into Lockport in the future! Regards, David... More 

Brantford, Canada
1 review
4 of 5 stars Reviewed November 12, 2014

The room was very clean and well appointed. There was no noise in the hallways and room was great for sleeping. Would suggest brining a couple of pillows because those supplied are very small. The pool was very clean and a good temperature to swim in. Desk staff were very helpful with all of our questions and the complimentary breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate your time in providing your great feedback regarding your stay at the Best Western Plus Lockport. Taking notice of the amenities that make a stay more enjoyable was a pleasure to hear. Thank you for staying with us in Lockport, and we look forward to your return visit. Regards, David Eckhardt - GM More 

Rochester, New York
Top Contributor
1,516 reviews 1,516 reviews
59 hotel reviews
466 helpful votes 466 helpful votes
4 of 5 stars Reviewed October 26, 2014

I had a great stay here, considering that I got the room at a special rate for under $90.00. This hotel has a lot of amenities for the price, and it very comfortable inside the rooms. The breakfast room can get very crowded, but there is a way around that.... TIP - there is another seating room behind the one... More 

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport recently! I appreciate you taking time to provide important feedback regarding your stay also. The staff & management team take great measures to ensure that every guest has a great stay. Your compliments about comfort, cleanliness and location/price are very much appreciated. I apologize that you may have encountered some... More 

Canisteo, N.Y., United States
1 review
5 of 5 stars Reviewed October 21, 2014

Had a wonderful time and it is great to know the motel we reserved was a Best Western...we could sit back and relax. We request a non smoking room each and every time because 2 of us are allergic to smoke. The Dunkirk Best Western had no elevator so carrying luggage to the 2ed floor was difficult. Many stairs! We... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking the time to review our Best Western Plus Lockport Hotel during your October 2014 stay! I appreciate and am grateful that you found your stay comfortable & relaxing, along with knowing we met your needs & expectations. I hope to see you travel back into Lockport sometime during 2015 and stay with us again Regards, David... More 

Ontario, Canada
1 review
4 of 5 stars Reviewed October 14, 2014

Close to shopping, restaurants, pool had been shut down the week before because of a broken window, all water drained and put back in, still murky water, could not see bottom of pool, hazard with children, good depth past the markers, eggs were better the second day around, no meat the second day. Internet ran out Saturday night, only good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate you taking the time to review the Best Western Plus Lockport. Hopeful that I might be able to speak with you soon to clarify some of your feedback, as I am concerned about your pool comments. I am certain that there hasn't been an issue with broken windows or pool being closed during the calendar year of 2014.... More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed October 13, 2014

This hotel brought great value for the price. It was clean and well maintained. The hotel staff was friendly even though the hotel was fully booked for multiple weddings. I would stay at this hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking a couple moments to share your feedback from your recent stay at the Best Western Plus Lockport! I'm so happy to hear that you enjoyed the weekend! Regards, David E - GM More 

Mifflinburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 8, 2014

Terrific place, my luggage was left behind and when I finally realized where it was I called and sure enough it was found in the middle of the parking lot. Thanks to the staff I was able to retrieve my suitcase. Nice rooms and though I didn't use the indoor pool it looked like a great one!

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport! I'm so glad the staff could help locate your luggage and get it returned safely to you. On a future trip into Lockport, I hope you find time to enjoy our Indoor Pool, not to mention the Fitness Center and Complimentary Hot Breakfast Buffet. Looking forward to seeing you in... More 

Laingsburg, Michigan
1 review
5 of 5 stars Reviewed October 1, 2014

This is the most friendly, helpful and cheerful staff I have found anywhere. Highly recommended. You forget your stress and just let the staff know your needs, and they do their best to accommodate. The breakfast has enough choices to get you started for your day, and since you've had a good night's sleep, you are ready for a new... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for choosing to stay at the Best Western Plus Lockport Hotel in September 2014! I am so appreciative of your most kind review. It is great to know that a traveled person such as yourself can identify great customer service and a truly caring staff. I have shared your complimentary feedback with the staff, and they are very... More 

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Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Phone Number:
Location: United States > New York > Lockport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn

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