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BEST WESTERN PLUS Lockport Hotel

Certificate of Excellence
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515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
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BEST WESTERN PLUS Lockport Hotel
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BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
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95 reviews from our community

Traveler rating
    42
    27
    16
    6
    4
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40
20
6
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Toronto
1 review
4 of 5 stars Reviewed March 16, 2015

The staff at this hotel go the extra mile to make your stay memorable. We expected the standard Breakfast but were pleased to find the hotel takes trouble to prepare omelettes, potato wedges, and other improvements to make it different. At check-out the girl at the counter and GM went the extra mile to help me and that really put... More 

Review collected in partnership with Best Western

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pennsylvania, United States
1 review
3 of 5 stars Reviewed March 10, 2015

only aspect i did not like was the reservation process. Could hear other guests door slamming water running etc. It is an old hotel but the remodel is nice. ice around building was not cleared very well if i was an older guest that would have been a problem. hiding the ice machine in a closet was stupid

Review collected in partnership with Best Western

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for offering valuable feedback of your recent stay at the Best Western Plus Lockport Hotel. I truly wished we could have provided a better aura & experience for your hotel stay, as we strive to make every guest stay excellent. I will keep your areas of concern in mind as review ways to improve our services to our... More 

Freeland, United States
1 review
5 of 5 stars Reviewed March 9, 2015

We had a wonderful overnight stay. The staff was friendly, the room was clean, the bed was comfortable. The hotel was located in a great area, close to restaurants and downtown. While we stayed there for hockey playoffs, Niagara Falls was an easy drive from the hotel. We will most definitely stay there again when we are in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am so pleased that you took time out to review & provide feedback for your recent stay at the Best Western Plus Lockport Hotel. The staff is very appreciative of the positive correspondence and they take great pride in making each stay a memorable experience. I would say they were successful. I can see you enjoyed that we are... More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed March 9, 2015

This was the nicest 3 star hotel I have ever stayed in. The staff was friendly and family like. The décor was impressive and the rooms were super clean. The breakfast was amazing! I could not stop playing with the $3,500 automatic pancake machine. I will stay there every time I visit Lockport.

Review collected in partnership with Best Western

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

The Management & Staff at the Best Western Plus Lockport are very grateful for such a glowing review! I appreciated you pointing out detailed areas that impacted your stay at the hotel (cleanliness & customer service), and am glad our breakfast area & options offered were so well received. I can't wait for you to travel into Lockport/Niagara County again.,... More 

Senior Contributor
24 reviews 24 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 16, 2015

This is Best Western Plus is a solid hotel in Lockport. Bed is very comfortable. Room is good size. Clean hotel and room. Staff is very friendly. Basic breakfast. Free wifi and newspaper. This is a nice place to rest and stay in Buffalo or Lockport. There are a few restaurants and a shopping area nearby. There is nothing negative... More 

Was this review helpful? Yes 1
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for reviewing the Best Western Plus Lockport Hotel from your recent stay! We are so glad we could exceed your expectations, making your stay the most clean, comfortable & friendly. The staff takes great pride in making every stay memorable. Looking forward to having you stop by and stay with us again soon! Regards, David E. - GM More 

Toronto, Canada
1 review
3 of 5 stars Reviewed February 9, 2015

Dangerous weather on I90 forced us to stop, otherwise we would have crossed the border & been home! The thruway is poorly marked as to Queenston bridge exit. So, we stopped in Lockport out of frustration! Then backtracked to Lewiston, Queenston Bridge to Canada! Thankfully we had saved some money for any emergency such as this!

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying with the Best Western Plus Lockport while traveling! Understandably the weather can be most tricky & frustrating this time of year, yet glad to know you were able to safely maneuver your travels to our hotel, ensuring a good night's sleep with comfortable accommodations & friendly faces. Wished you could have experienced better travel patterns &... More 

Rochester, New York
Top Contributor
1,693 reviews 1,693 reviews
63 hotel reviews
552 helpful votes 552 helpful votes
4 of 5 stars Reviewed February 9, 2015

I stayed at this hotel again while performing some military duty in Western NY. I've stayed here before as it is comfortable, clean and inexpensive. The hotel does have a few setbacks, usually in the guest room bathrooms, (slightly leaky toilet), plus the television set's cable had a very "jumpy" picture, with numerous interruptions in most programs. Still, the hotel... More 

Was this review helpful? Yes 1
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate the time you took to provide essential feedback regarding your hotel stay recently, and also to thank you for returning to our property time and again! I am very thankful for your positive comments & review, as the staff & I strive to meet & more importantly exceed travelers expectations. Providing clean, comfortable accommodations with an outstanding breakfast... More 

Tonawanda, New York
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 3, 2015 via mobile

I enjoyed staying here. The room was clean and the staff was nice.The location was conveniently located near a lot of shops and it was a 10 minute drive to the Palace Theatre. The free breakfast was the problem. They made frnch toast sticks and they were burnt and hard

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking the time to review the BW Plus Lockport Hotel during your recent trip into the Niagara Region! I appreciate your attention to detail, and am glad you found your stay comfortable, clean and enjoyable. I look forward to sharing your feedback with my staff. Knowing how critical the Breakfast Area is during a stay, I will... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 24, 2015

This hotel is your typical best western. The staff is friendly, and the breakdast is above average for a best western. The only down side that I noticed was all the scuff and scratch marks lining the hallway. Price in my opinion was a bit high.

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Your feedback is most appreciated from your recent stay at the BW Plus Lockport hotel! I am thankful for your keen eye and am always looking for ways to improve the guest experience during a stay at my hotel. Finding our hotel clean, quiet & comfortable, along with a great breakfast is most important to the staff & management teams.... More 

Biddeford, Maine
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 21, 2015

While traveling to follow my son's hockey team, we recently stayed at the Best Western in Lockport New York. It was pretty "average." Great location to the arena, and restaurants. Not a far drive to Niagra Falls. Parking was easy. Our room was spacious, clean, neat. The front desk personnel was helpful.

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for reviewing the BW Plus Lockport during your recent stay! Your feedback is appreciated and always welcomed, as the staff & I strive to exceed expectations of each guest that stays with our hotel. It appeared we were on task during your visit. Knowing that your stay was comfortable, clean & the staff was friendly & accommodating is... More 

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