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BEST WESTERN PLUS Lockport Hotel

2.5 of 5 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
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Certificate of Excellence 2014
BEST WESTERN PLUS Lockport Hotel
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BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
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87 reviews from our community

Traveler rating
    40
    23
    14
    6
    4
See reviews for
38
19
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is your typical best western. The staff is friendly, and the breakdast is above average for a best western. The only down side that I noticed was all the scuff and scratch marks lining the hallway. Price in my opinion was a bit high.

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Biddeford, Maine
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

While traveling to follow my son's hockey team, we recently stayed at the Best Western in Lockport New York. It was pretty "average." Great location to the arena, and restaurants. Not a far drive to Niagra Falls. Parking was easy. Our room was spacious, clean, neat. The front desk personnel was helpful.

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1 review
5 of 5 stars Reviewed 1 week ago

This hotel meets expectations for a Best Western. Staff is excellent and friendly. Room is very clean and well kept. Breakfast was a buffet with hot choices, pancakes, eggs, sausage, potatoes. The usual breads, muffins, cereals, yogurt, and fruit are offered.

Review collected in partnership with Best Western

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Canada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We were looking for a comfortable place to stay, a little away from the busy shopping area, but not too far, and we were pleasantly surprised with the Best Western Plus Lockport Hotel. Besides the scenic winter drive to their quiet location, the hotel is close to some really nice places to eat, like the Steak Stone and Sushi Japanese... More 

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Johnstown, United States
1 review
5 of 5 stars Reviewed December 15, 2014

The hotel was very clean, the staff was very helpful. The breakfast was more then a lot of hotels give you. They had yogurt, cold and hot cereal, pancakes, eggs, sausage, choice of two juices orange and apple. They also had coffee and tea, they had a large room for guest to sit at to eat their breakfast and I... More 

Review collected in partnership with Best Western

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport Hotel & more importantly providing positive feedback. I will be sharing your glowing reviews with my staff today, they will be very appreciative. I am thankful for guests that have a trained/detailed eye, identifying the amenities that make a guest experience truly enjoyable. We look forward to your next visit... More 

GTA
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 5, 2014

Good Free Breakfast with pre-made omlets and sausage. Hotel is Nothing special but clean and friendly. The hotel looks like it was an old school or something that was renovated into a hotel but still an OK hotel.

Review collected in partnership with Best Western

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank your for providing a review of the Best Western Plus Lockport Hotel during your recent visit into the Niagara Region. I appreciate your keen attention to detail, and thank you for your positive feedback about our cleanliness & breakfast options. The structure was built as a Sheraton Hotel years ago, but has always been a hotel for information purposes.... More 

Rochester NY, United States
1 review
3 of 5 stars Reviewed November 24, 2014

Hotel exterior and lobby were very nice. Walls in the corridors were a little beat up,but expected, I suppose. Room was smaller than a typical Best Western,but ok for our stay.The hotel was very quiet,which was nice. Pillow had either chocolate or blood on it,which was promptly replaced by a very nice housekeeper. Bathroom floor was dirty and the room... More 

Review collected in partnership with Best Western

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for your detailed feedback from your stay at the Best Western Plus Lockport during November. I appreciate your loyalty to the Best Western brand, and have shared your comments with each department head whose area was utilized. I truly hope you choose to stay with my hotel again when traveling back into Lockport in the future! Regards, David... More 

Brantford, Canada
1 review
4 of 5 stars Reviewed November 12, 2014

The room was very clean and well appointed. There was no noise in the hallways and room was great for sleeping. Would suggest brining a couple of pillows because those supplied are very small. The pool was very clean and a good temperature to swim in. Desk staff were very helpful with all of our questions and the complimentary breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate your time in providing your great feedback regarding your stay at the Best Western Plus Lockport. Taking notice of the amenities that make a stay more enjoyable was a pleasure to hear. Thank you for staying with us in Lockport, and we look forward to your return visit. Regards, David Eckhardt - GM More 

Rochester, New York
Top Contributor
1,592 reviews 1,592 reviews
60 hotel reviews
489 helpful votes 489 helpful votes
4 of 5 stars Reviewed October 26, 2014

I had a great stay here, considering that I got the room at a special rate for under $90.00. This hotel has a lot of amenities for the price, and it very comfortable inside the rooms. The breakfast room can get very crowded, but there is a way around that.... TIP - there is another seating room behind the one... More 

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport recently! I appreciate you taking time to provide important feedback regarding your stay also. The staff & management team take great measures to ensure that every guest has a great stay. Your compliments about comfort, cleanliness and location/price are very much appreciated. I apologize that you may have encountered some... More 

Canisteo, N.Y., United States
1 review
5 of 5 stars Reviewed October 21, 2014

Had a wonderful time and it is great to know the motel we reserved was a Best Western...we could sit back and relax. We request a non smoking room each and every time because 2 of us are allergic to smoke. The Dunkirk Best Western had no elevator so carrying luggage to the 2ed floor was difficult. Many stairs! We... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking the time to review our Best Western Plus Lockport Hotel during your October 2014 stay! I appreciate and am grateful that you found your stay comfortable & relaxing, along with knowing we met your needs & expectations. I hope to see you travel back into Lockport sometime during 2015 and stay with us again Regards, David... More 

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Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Phone Number:
Location: United States > New York > Lockport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn

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