We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 Lockport hotels

BEST WESTERN PLUS Lockport Hotel

2.5 of 5 Hotel   |   515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN PLUS Lockport Hotel to your Saves list
BEST WESTERN PLUS Lockport Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
71%
Ranked #2 of 3 hotels in Lockport
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jon B Katy, United States
  • Overview
  • Reviews (63)
  • Similar Hotels
  • Photos (35)
  • Amenities
  • Q&A
  • Room tips (4)
  • Location
  • More
Write a Review

63 people have reviewed this hotel

Traveler rating
    33
    12
    9
    6
    3
See reviews for
29
12
4
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Katy, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great place to stay, we have stayed there the last 3 yrs for a family reunion and it is clean and comfortable. The service is great! I highly recommend this hotel! The beds are so comfortable we asked what kind they were and bought our own when we came home!

Review collected in partnership with Best Western

Was this review helpful? Yes
East Northport, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Although the hotel boasts newly renovated rooms, we apparently didn't get one. The room we had was dated but it was clean and everything worked. The lobby area is spacious and nice, however. Breakfast was typical for BW with perhaps a bit more seating room than usual. The internet worked well. The staff was courteous and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying with us at the Best Western Plus Lockport Hotel. I truly appreciate you taking the time to complete a survey and provide valuable feedback. I apologize that you felt the room was not updated, yet our hotel property underwent a full guest room renovation last June & July 2013. Best Western provided what styles and schemes... More

Willington, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was a bit dingy. Ice machine was broken and the keycards had to be continually replaced. Equipment in the fitness room is out of date. Pool was fine. Room was pretty comfortable and the breakfast was good.

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying with us in Lockport & for your valuable feedback. I am truly sorry that you experienced a couple issues of keycards & a malfunctioning ice machine. Our keycard opportunity has been corrected and the ice machine concerns have been satisfactorily repaired. I appreciate you complimenting our rooms & breakfast. I look forward to seeing you again... More

Maple
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We were at the hotel over the July 4 weekend for a baseball tournament. Some families had bugs in their rooms, so we spoke to Leslie at the front desk whose answer was "Well, what am I supposed to do?" We asked her to have the rooms thoroughly cleaned. I don't think this was an unreasonable request. The rest of... More

Was this review helpful? Yes
lockport, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

the hotel staff and management are the best...very friendly and professional and the hotel is very clean and feels like home away from home...I highly recommend this hotel to everyone and you will be pleased...also they have great breakfast in the morning with a wide variety of items to choose from...they have a pancake machine that works with the push... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Elora, Canada
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 19, 2014

Prior to becoming a BW, this place was in terrible shape. I had booked a room 4 years ago and could not stay due to the smell in the hallways and the utter disarray of the rooms. They did renovate last year and changed to the BW logo. With that in mind I thought I would give them another try.... More

Was this review helpful? Yes
Barnesville, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 17, 2014

This was not what I have come to expect from Best Western Hotels. The room was significantly overpriced for what they offered. The price difference from Saturday night to Sunday night was $50 - far more than it was worth. We had a King size bed in a rather small room. The room needed some maintenance work - the bathroom... More

Was this review helpful? Yes
Fort Wayne, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

Our canal group stayed here on our trip on the Erie Canal. The check-in was handled very well and when we returned for a second night stay, they quickly got us to our rooms. The service desk is very friendly and accomodating. The rooms are very nice & were quiet. Great breakfast bar with egg, sausage, cereal and a pancake... More

Was this review helpful? Yes 1
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking the time to review our Best Western Lockport. The staff & I could not have enjoyed your group more. Your travelers were so pleasant and fun to interact with. Your rave review of the hotel is much appreciated and truly reflects the efforts that the staff prides itself on. I am so grateful again for your... More

Rochester, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 8, 2014

After being up all night due to a family emergency, my wife and I found ourselves in Lockport, NY at 5:00am Saturday morning looking for a hotel. After speaking with representatives from each of the three top hotels in the area we choose to stay at the Best Western Plus and we could not have made a better decision. Dave,... More

Was this review helpful? Yes 1
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Good Morning and thank you for your most gracious reviews from your recent stay! The staff takes great pride in making every guest stay a memorable experience. I realize your difficulty & challenges that brought you to Lockport, and was truly glad to see that we could make your stay brighter and easy. We do look forward to having you... More

Albany, United States
1 review
2 of 5 stars Reviewed June 4, 2014

The place holds the soap in the bathtub is ill designed. I knocked my head when I taking shower, and broke my head. When I mentioned it the front desk, they just said there were no standards for the hight. At least they would have it inside the wall rather than have it stuck out. And the bathtub was narrow.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking your time to provide valuable feedback about your stay. I would like to personally apologize for your unfortunate experience in the bathroom area of your guest room. The tub & soap container areas are standard to accommodate all guests and many hotels still have that similar feature. I did note that your preference is to have... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN PLUS Lockport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Also consider these accommodations in or near Lockport
Free Parking, B...
Show More
0.3 mi away
Lockport Inn and Suites
Lockport Inn and Suites
#1 of 3 in Lockport
4.5 of 5 stars 132 reviews
Free Parking, F...
Show More
0.1 mi away
Comfort Inn
Comfort Inn
#3 of 3 in Lockport
3.0 of 5 stars 45 reviews
Free Breakfast...
Show More
13.6 mi away
BEST WESTERN Summit Inn
BEST WESTERN Summit Inn
#4 of 48 in Niagara Falls
4.0 of 5 stars 473 reviews
Show Prices
Show Prices
Show Prices
Free Breakfast...
Show More
6.9 mi away
Lake Ontario Motel
Lake Ontario Motel
#1 of 1 in Newfane
4.0 of 5 stars 20 reviews
Budget, Pool, F...
Show More
10.8 mi away
Days Inn & Suites - Niagara Falls / Buffalo
Free Parking, B...
Show More
18.8 mi away
Hampton Inn Niagara Falls
Hampton Inn Niagara Falls
#3 of 48 in Niagara Falls
4.0 of 5 stars 535 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS Lockport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Phone Number:
Location: United States > New York > Lockport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Priceline, Travelocity, Tingo and BookingOdigeoWL so you can book your BEST WESTERN PLUS Lockport Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn

35 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (1)
Viewed
Dining (2)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (6)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 
Number of rooms
95

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer