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BEST WESTERN PLUS Lockport Hotel

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515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
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1 room 1 guest
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BEST WESTERN PLUS Lockport Hotel
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BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
BEST WESTERN PLUS Lockport Hotel
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127 Reviews from our TripAdvisor Community

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Traveler rating
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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (20)
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Rochester, New York, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We've been using this facility for several years for a group event. The staff are very accommodating and the facilities are exceptionally cared for, contemporary and comfortable. After a long day on the trail, there's nothing better!

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Avenel, India
1 review
3 of 5 stars Reviewed 1 week ago

It being a 3 star hotel, the room could have been more spacious and the bathroom too. It was cold when we entered the room as the temperature was set to 68. We switched to heat to just bring up the temperature and it gave foul smell. I would not count is as negative as in summer no one would... More 

Review collected in partnership with Best Western

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USA
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here before and have always been happy with the accomodations. My only disappointment was with the offerings at breakfast and that the items were cold in some cases and not replenished in a timely manner

Review collected in partnership with Best Western

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Marlborough, Massachusetts, United States
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

good place for families. next door to Rite Aid Pharmacy for travel needs. Less than 1 mile to shopping , ice cream, and Tim Horton's. lots of food choices nearby. Included breakfast was standard. Fresh Fruit was whole apples, no pancakes or similar things available. Downtown was about 5 minute drive away.

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1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at this motel on June 9, 2015 on our way to Canada. I didn't realize for a couple of days (because our car was valet parked in Canada) that I left my brand new really nice pillow at the Best Western in Lockport. As soon as I realized it I called, and sure enough house keeping had turned... More 

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David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I appreciate your time in providing wonderful feedback about your recent stay and the attention to detail the staff provided in returning this special item to you in expeditious manner. I look forward to sharing your most thoughtful comments with the staff, as they all take great pride in making every guest stay a memorable experience. Hope you afford us... More 

Stouffville
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean rooms, comfy bed and a free breakfast well above the norm that is out there. However, the A/C unit is noisy when it comes on. There can't be any sound deadening between the walls as I could hear practically the entire conversation from the people staying in the suite next to us . I had to turn on our... More 

Was this review helpful? Yes 2
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Your time and feedback of your recent stay are truly appreciated! I am very thankful to know that your expectations were met with comfort, customer service and a hot breakfast option, yet I'm cognizant of your noise encounter with the HVAC Unit in your room and the guests who made your stay a little less peaceful. I apologize for those... More 

Grass Valley, California
Level Contributor
177 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 4 nights while visiting Niagara Falls and some other local attractions. After being in NY for the week before it was nice to be away from the hustle and bustle. The desk host was very helpful and friendly upon check in (we checked in after hours). I was pleasantly surprised by the cleanliness and condition of... More 

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for taking your valuable time in sharing your great experience of our hotel during your recent stay! The staff & management team are truly grateful for your glowing review and the keen attention to detail you shared. The staff is constantly striving to ensure a great & memorable guest experience for everyone who chooses our hotel. I have... More 

Fairfax
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My family stayed in Lockport for one night. We found the hotel and accommodations to be very comfortable. The kids enjoyed the pool and the staff were friendly. The breakfast bar had a nice assortment of pastries and hot items. We were pleasantly surprised.

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Your time and kind comments & feedback are quite appreciated from your recent stay! I appreciate knowing that your stay was comfortable, relaxing and enjoyable. I'm glad the staff made sure that we exceeded your expectations! Please come & visit the Best Western Plus Lockport when the next travel opportunity presents itself. Regards, David E. - GM More 

oswego, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel is ok. Does need to be up graded. Ok for an over night stay, very few other hotels/motels in area. Nice indoor pool. We were here for tournament the kids seemed to enjoy pool. restaurants and store very close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I truly appreciate you taking the time to review our hotel from your recent stay. It is always great to hear that you enjoyed the amenities that the Best Western Plus Lockport offer, including the pool. Glad to hear you also enjoyed the location to many different attractions in the area. The hotel completed a renovation plan approved by Best... More 

Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 25, 2015

Watch out for Coupon use. My wife called on a Thursday for a reservation on the following Friday night. I overheard the phone conversation, my wife said she had printed off a coupon which stated that the price would be $109. She was told she would be given a rate of $89 for the night. My wife expressed surprise at... More 

Was this review helpful? Yes 3
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying at the Best Western Plus Lockport hotel, and providing valuable feedback regarding your stay experience. I apologize for the confusion with regard to the travel coupon and how the rates are available & dates applicable. The travel coupon is a great option to utilize when staying at hotels, especially during these trying economic times. I will... More 

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