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BEST WESTERN PLUS Lockport Hotel

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515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
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1 room 1 adult
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BEST WESTERN PLUS Lockport Hotel
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153 Reviews from our TripAdvisor Community

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Cicero, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Nice enough in all regards except for lack of soundproofing between rooms. We were in town for a funeral and got little sleep due to...literally...all night partiers in next room. They were still going strong at 8 am!

Review collected in partnership with Best Western

Helpful?
Thank Pamela K
Hamilton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Decor needs a little refreshing but a great/clean hotel. The staff (and there aren't many!) were so pleasant and did everything to make our stay pleasant. The breakfast was good and the woman (Beverly I think her name was) worked her butt off to keep it stocked and clean. We would come back again simply because of the great staff.

Helpful?
Thank Patter02
Stockholm, Sweden
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

We stayed here 6 nights November when visiting family over Thanksgiving. It's a great option for us and the standard of the hotel is good. The staff is so friendly and helpful. I can highly recommend it and we will definitely stay here next time we visit Lockport!

Helpful?
Thank Elin M
Clay, United States
1 review
5 of 5 stars Reviewed December 6, 2015

I stayed at this hotel as the sewing seminar I attended was located here. It was an excellent experience. Hotel staff was friendly and professional, and the hotel was very neat and clean. Breakfast each morning was an added plus. I will consider staying at a Best Western in the future.

Review collected in partnership with Best Western

Helpful?
Thank Roxanne T
TORONTO
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 2, 2015

Breakfast was great prepared by Beverlyjo who was looking after in this area (excellent job). The night FD was good and efficient. On the other hand, I was shocked to get a room with many grab bars plus a shower seat in the bathroom upon checked in. I immediately reported it and explained to the FD that this is very... More 

Helpful?
Thank ALFREDO G
Fort Erie,Ont
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed December 1, 2015

My wife and I stayed here for 2 nights(Nov 27 & 28th) and had a very good experience. The lobby reception area is very spacious and attractively decorated. Our room with 2 double beds was very comfortable. The beds were excellent and the linens and towels were very good. The bathroom is small but adequate. Nice to have a dispenser... More 

Review collected in partnership with Best Western

Helpful?
Thank christopher_edgar
Toronto
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed December 1, 2015

Friendly staff, good beds/pillows/linens (holiday inn branded bedding :) ) and a better breakfast than the Hilton I had stayed at the night before. Rooms had been remodeled in the past (probably when still a HI), but design flaws of no soundproofing between rooms can be an issue for lighter sleepers. Basic noise can be heard from adjoining rooms (regular... More 

Helpful?
Thank gomerpyle
Cambridge, Massachusetts
2 reviews
5 of 5 stars Reviewed November 30, 2015

While passing through New York on my way to Canada, my fiance and I stopped at this particular Best Western to spend the night. We've stayed in other Best Western hotels in and around the area, but this particular location definitely exceeded our expectations. For one thing, the hotel is visibly quite new. The furniture in the lobby and breakfast... More 

Helpful?
Thank Eric N
Batavia, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 8, 2015 via mobile

Got a good deal on a King bed room by calling the hotel directly. Stayed 2 weekend nights. We arrived at 6pm on a Friday...the girl at the desk seemed to think our room was not ready...quite upsetting after an hour drive...and a parking lot with only a handful of cars!! Lobby was beautiful. Our room was very tiny. Bed... More 

Helpful?
Thank Rebecca B
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for your detailed feedback and gracious review of the Best Western Plus Lockport Hotel regarding your recent stay! I am appreciative of your keen eye and glad to know you found the cleanliness of the hotel to be superb. I am glad my staff was able to meet your expectations and hope to have an opportunity to meet... More 

Harrogate, UK
2 reviews
4 of 5 stars Reviewed November 2, 2015

Even with a noise issue, this was the best hotel to stay at in Lockport. The staff was very helpful and friendly. Niagara Falls is about 1/2 hour away, there are wineries close by, the Erie Canal is close and a great ice cream shop, Lake Effect Ice Cream, is to die for.

Review collected in partnership with Best Western

Helpful?
Thank M-USAinUK
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Your time & feedback is very appreciated regarding your recent stay at my Best Western Plus Lockport Hotel. Thank you for the compliments of my staff & their attention to customer service. I am glad they were able to share unique spots and restaurants, along with detailed directions. Hope your travels once again will bring you back into Lockport one... More 

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