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All 12 Liverpool hotels

Fairfield Inn Syracuse Clay

2.5 of 5 Hotel   |   3979 Route 31, Liverpool, NY 13090
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Fairfield Inn Syracuse Clay
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64%
Ranked #10 of 12 hotels in Liverpool
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
bill b Hamburg, Germany
  • Overview
  • Reviews (87)
  • Photos (26)
  • Amenities
  • Room tips (20)
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87 people have reviewed this hotel

Traveler rating
    33
    20
    19
    12
    3
See reviews for
36
17
2
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Hamburg, Germany
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a super hotel- the staff makes it the best in NY state!!! Kara is a super kind smart professional- They are always willing to help in any way possible. They even choose people as visitor of the day and give nice gifts!! Thanks . we will be back soon !!!! Bill

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you so much for the wonderful 5 Star Review. It is great to hear that your stay was everything that you expected. We are thrilled that our staff took such great care of you and thank you for the acknowledgement of Kara's efforts for you during your stay. We look forward to seeing you again soon! Have a great... More

Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 2, 2014

Worst..ok, next-to-worse, "Marriott" ever stayed in! Firstly, a positive comment: the people who work at this Hotel are the nicest, friendliest, most welcoming and accommodating! They get five stars in my book! Unfortunately, I cannot say the same for this "Marriott" because it is so far below Marriott standards that I can't believe Marriott would put their name to it!!... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for taking the time to post your comments and sharing your experience regarding your stay with us at the Fairfield Inn Syracuse Clay. I truly appreciate your positive words regarding our staff. I apologize that your recent stay was not satisfactory. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.... More

North Kingstown, Rhode Island
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 15, 2014

We've stayed here twice for Syracuse University weekends - events like Family Weekend and Graduation weekend when the entire city is booked and you have to pay in full far in advance for any accommodations at all. This Fairfield Inn is NOT close to campus - about a 20-25 minute drive - but had reasonable prices for those weekends, and... More

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. We are pleased to hear that you felt we were a clean & friendly property. If we can possibly do something better... More

Orange, California
1 review
5 of 5 stars Reviewed April 19, 2014

The Fairfield Inn, in Clay, was a great experience. The whole staff was very friendly, helpful, and a pleasure to deal with, from the GM to the housekeepers. They were extremely accommodating and close to so many places. About 10 min from airport, 15 min from the downtown mall as well as so many places to eat within 2 min... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the 5 Star review. It is wonderful to receive such positive and encouraging comments from our guests. We strive to give our very best customer service and make sure that all our guests are happy during their time with us and that their expectations are met. We look forward to seeing you again soon when you come... More

stratford
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 16, 2014

A bit pricey for the condition of the place, although clean. Definitely needs updating. No amenities in the room (no fridge or microwave). No gym. Definitely the forgotten step-child of the Marriott chain.

Was this review helpful? Yes 1
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the comments regarding your past stay. We value all opinions be it positive or negative. We are glad to hear that you felt we were a clean property. We take great pride in making sure that we offer fresh, clean rooms to our guests. Our apologies that we do not have many of the amenties that other... More

Albany, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 19, 2014

This hotel is NOT intended for the business traveler, and I would STRONGLY recommend that ALL travelers stay elsewhere. The double front doors are both heavy and do not open automatically, making it difficult to enter with a laptop and suitcase. After struggling at the entrance, there was no one at the counter to greet me. It was around 4:15... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. Our apologies that you felt your stay was not what you expected. We hope that you will return to allow us the... More

Ottawa
Contributor
18 reviews 18 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2014

We stayed here on our way to Rochester. The hotel was nice, clean and the staff was very friendly. Snacks when we arrived... coffee, tea and hot chocolate available all day and night and a decent breakfast in the morning. We will definitely stay here again.

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for your 5 Star rating for your recent stay with us here at Fairfield Inn Clay/Syracuse. We truly appreciate your wonderful comments that you posted. We are pleased to hear that your time with us was a positive experience. We look forward to seeing you again soon in the future. Have a great day! Nicole Dodge General Manager More

Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 4, 2014

This is not the best Fairfield Inn we've stayed at in terms of room renovations but it was clean and comfortable. The best thing about this property is no doubt the staff, they are so friendly and it reminds you of being at a family member's home! Check in was easy and there was free coffee/tea 24 hours. The breakfast... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for your comments regarding your past stay here with us. It is wonderful to hear the positive feedback regarding our staff. They take great pride in their jobs and do their very best to make sure all of our guests feel welcome and at home when staying with us. We hope that you will continue to come stay... More

Dundas, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2013

Stayed at the Fairfield on my way home from Ottawa to Hamilton, on... property was easy to find, very clean and check in staff super friendly and helpful... room as spacious, clean and bed very comfortable... breakfast was excellent... and there was ample space to sit and enjoy it... again staff very accommodating and always clearing dishes and cups non-thinking... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you so much for the wonderful review you posted for your recent stay with us here at the Fairfield Inn Clay/Syracuse. We take great pride in providing a welcoming & positive stay for our guests. I am pleased to hear that you felt everything was up to your expectations. We enjoy receiving all comments which allow us to utilze... More

Toronto, Canada
Top Contributor
137 reviews 137 reviews
26 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed November 1, 2013

I usually stay at Hilton Group hotels, but the local Hampton Inn was full, so tried the Fairfield. First Marriott I've stayed in, and likely the last, based on this experience. Staff were friendly, but the hotel seemed dated, cramped, lacking some expected comforts, and dirty. It's not as if the price was low - I paid $118. The previous... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. If we can possibly do something better we want to hear about it with the intent to retain your business and recommendations.... More

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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 Route 31, Liverpool, NY 13090
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
63

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