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Fairfield Inn Syracuse Clay

2.5 of 5 3979 Route 31, Liverpool, NY 13090
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Certificate of Excellence 2014
Fairfield Inn Syracuse Clay
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Fairfield Inn Syracuse Clay
Fairfield Inn Syracuse Clay
Fairfield Inn Syracuse Clay
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117 reviews from our community

Traveler rating
    54
    25
    22
    12
    4
See reviews for
42
19
4
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (20)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (21)
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1 review
4 of 5 stars Reviewed 3 weeks ago

We checked in later in rhetoric evening on Saturday January 24th and we were met by I belive his name was Tyrrell at the front desk to check in. He was great off the start pleasant and even made gave us some free appetizer coupons for the applebees across the parking lot. Rooms were clean and beds were comfortable. They... More 

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you so much for the wonderful review and feedback from your recent stay here at the Fairfield Inn Syracuse/Clay. We are thrilled that you had a great time and that our staff exceeded your expectations. We look forward to seeing you again soon. Have a great day! Nicole Dodge General Manager More 

Sparta, Wisconsin
Top Contributor
182 reviews 182 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 23, 2014

Nice hotel with shopping close by, food close by, but staff nice enough but when I entered I could here the staff complaining in a back room, then one of them stated I think someone came in... You must open the front door as it is a pull type (other reviews say the same thing), when you have your hands... More 

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

A note of THANKS for allowing us to serve as your host during your recent visit. Your feedback on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. Your recent Trip Advisor review rates us a 3 out of 5 Stars. I would like to know if there were any issues... More 

Buffalo, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2014

I travel a lot for work and always enjoy my stays at the Clay Fairfield. Probably some of the best customer I ever experience. Starts from the top - GM Nicole is very welcoming upon arrival, Laurie at the front desk always goes above & beyond, starting by remembering me when I call in my reservation. Tami & Rae are... More 

Was this review helpful? Yes 1
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the wonderful 5 star review and your comments from your recent stay. We are pleased to hear that the staff has attended to your needs and that you feel they go above & beyond. It makes them feel good when they receive positive feedback from guests. It is our goal to make sure our guests feel welcomed... More 

Bangkok
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed December 17, 2014

This is my third and final stay. Each stay has been increasingly worse than the previous. Positives: location is convenient off 481, price is competitive @$129/night, Marriott points? Negatives: no auto door in front which kinda is inconvenient if you have your arms full, terrible breakfast, unripe fruit seriously no breakfast is better than this breakfast (the hotel is next... More 

Was this review helpful? Yes
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Brian D, Thank you for taking the time to bring these concerns to the attention of our staff. I am sorry that you had this experience with us. We pride ourselves on our guest service and cleanliness and these issues we take very seriously. We have addressed your concerns with the appropriate staff. Should you decide to return please... More 

Caledon, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I was very happy with our stay at Fairfield Inn. The rooms were average size but clean and comfortable. The breakfast area was cozy and accommodated our entire hockey team and their families. The kids really enjoyed the pool and the parents appreciated it's location because it was close (walking distance) to many restaurants, Wegmans and other stores. Tyrell was... More 

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear k K, Thank you for taking the time to write a review on our hotel. I am so glad that you had an enjoyable stay and that Tyrell, our guest service agent, went above and beyond to make you feel at home. We pride ourselves on our outstanding customer service and hope that you return if in the area.... More 

Ottawa
Top Contributor
67 reviews 67 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 2, 2014

We recently stayed at the Fairfield Inn as part of a hockey tournament weekend. Hotel rooms are a little dated but they are clean and reasonably priced for what you get. The hotel is close to restaurants and shopping (Best Buy is right next door as well as Applebees). Applesbees offers discounts to those staying at the hotel which we... More 

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Ballagher, Thank you for taking the time to submit a review of our hotel. We value the business that you and the hockey team brought to our hotel and hope that you think of us should you return to the area in the future. I am also glad that you noticed our Guest Service Agent, Tyrell, as he is... More 

Orlando, Florida
Top Contributor
146 reviews 146 reviews
78 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed November 22, 2014

Looking at reviews for this hotel, you would think that it was an exceptional establishment. It is not! Type in the hotel address on a GPS and nada; you need to find the place via a POI list. The hotel is tucked in at the right hand side of a shopping mall behind an Applebees at the junction of 31... More 

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

We thank you for your comments regarding your recent stay with us. Unfortunately, we have no control over the way the hotel was built and it's location. We also do not have control over GPS directions. My apologies that you felt you did not get the service you expected. We do pride ourselves on providing the best customer service everyday... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2014

This hotel is great! The location is excellent with all the restaurants that are close by and the Wegmans grocery store is right next door. My room was very clean, quiet, and comfortable. The front desk attendant Kara provided a welcoming feeling and did everything she could to make me feel at home.I am looking forward to staying at this... More 

Was this review helpful? Yes 2
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the wonderful comments & the 5 Star review rating for the Fairfield Inn Syracuse/Liverpool/Clay during your stay with us. We are please to hear that our location was perfect for everything that you needed. Glad to hear that Kara attended to your expectations while you were a guest with us. We look forward to seeing you again... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014 via mobile

This hotel was extremely clean and the service provided by Kara at the front desk was outstanding, shw really went above and beyond to make my stay better. I would reccomend anyone to stay here at this location it is not far from everything you need. I look forward to my next stay here and will continue to use Marriott... More 

Was this review helpful? Yes 1
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

We truly appreciate the wonderful 5 Star review you gave our property regarding your previous stay with us. I am thrilled to hear that Kara exceeded your expectations for customer service. She is a huge asset to our team and tries to make sure that everyone has a positive experience and is always going above & beyond. We to look... More 

Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2014

The enthusiastic and welcoming Marriott Team are reason enough to stay at this property! There is competition in the area, however, the staff (Kara Richards!!!), quality of the property, proximity to dining, highways, recreation, etc. must be considered when visiting the region. I frequent the area from April-October every year (10+ nights) and look forward to each and every visit.... More 

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear lauerdr, Thank you for your five star review! We appreciate the kind comments and Kara Richards is a great addition to our staff. We hope to see you again soon! Chelsea, Sales Director More 

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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 Route 31, Liverpool, NY 13090
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn
Hotel Style:
#4 Business Hotel in Liverpool

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