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Fairfield Inn Syracuse Clay

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3979 Route 31, Liverpool, NY 13090
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1 room 1 adult
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Fairfield Inn Syracuse Clay
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138 Reviews from our TripAdvisor Community

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Orlando, Florida
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location for dining and shopping. The hotel is an older hotel with outdated furniture. The bed was not the most comfortable bed in comparison to other Fairfield locations. However the staff were really nice and helped to make the stay as comfortable as possible. I was there for two weeks and could have changed... More 

Helpful?
Thank lovelife40
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for taking the time to share your thoughts and kind words about our staff and the hotel, regarding the issue we appreciate you bringing it to our attention. We will share your message appropriately within the organization. As a Valued Guest , we hope you choose to stay with us whenever your travels bring you back to Liverpool. More 

Saint James, New York
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed December 15, 2015

This hotel is about 15 minutes from Syracuse and about 35 minutes from Oswego. A good stopping point on the way up north for college visits. The best thing is its location - lots of restaurants a short drive away and you can easily walk across the parking lot to Applebee's. Next to the Fairfield is a strip of stores... More 

Helpful?
Thank joe6343
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate your feed back, we will share your message appropriately within the organization. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience More 

London, Canada
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 19, 2015

we booked at this hotel for the first time - as a mid-way stopover on our trip to and from New Hampshire. Staff are very friendly - Peter was covering the front desk when we checked in on the 15th - he combined professionalism and friendliness - with a twist of low-key humour. We booked directly through Marriott - which... More 

Helpful?
Thank Diane L
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this review

Dear Diane L , Thank you for taking the time to review our hotel. We are happy that we were able to provide you with an enjoyable stay even though your reason for staying was not an enjoyable reason. We are glad you enjoyed the cleanliness, comfort and our bedding! If you ever are in the area again we hope... More 

New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 11, 2015

After being on the road much longer than anticipated (nothing like construction season), I arrived at the Fairfield Inn in a bit of a time crunch to get to my job. Turns out, there was a mistake with my reservation, could've been my fault, it didn't matter. Megan, working the desk, couldn't have been any nicer. Without worrying about how... More 

Helpful?
Thank Bill B
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this review

Dear Bill B, Thank you for sharing your experience at the Fairfield Inn Syracuse Liverpool/Clay. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

Ontario, Canada
1 review
3 of 5 stars Reviewed September 24, 2015

This was the second year that our lacrosse team from Ontario, Canada stayed here. It was a strong request to come back. Staff is amazing and very accommodating. Close to shopping and restaurants. Great place for the kids to play outdoors and facilities for our own bbq. The breakfast staff were great. Everyone was happy for the service we received... More 

Helpful?
Thank AnxiousToCall
Megan B, Front Office Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for sharing your experience at the Fairfield Inn Syracuse Clay. As a valued guest , we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Glenmont, New York
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 10, 2015

We stayed here on Marriott points on Labor Day weekend. Front desk staff are very friendly, rooms were clean and quiet. Breakfast had good variety. The location is excellent. Easy access off major highways....right next to Applebee's and shopping malls. This represents exactly what a Fairfield should be...a mid range but quality place to sleep.

Helpful?
Thank Glenkare
Ottawa
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed September 10, 2015

The staff were very friendly, the room was just average, clean but nothing fancy. Bed was quite comfortable with nice sheets. Breakfast was sausage, eggs and a variety of fresh fruit, yogurt and pastries. No complaints. There are a number of stores and restaurants close by. I used Marriotts mobile app to pre-check inn and the process went very fast,... More 

Helpful?
Thank travlbug39
Kuala Lumpur
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 31, 2015

Stayed here on a business trip as other company preferred hotel is fully booked. Very conveniently located with many restaurants and mall just around the corner. Hotel is clean and neat but could use some updates. Requested a room away from elevator on second floor but despite long tiring workday, the noise from air conditioning unit and freeway didn't help... More 

Helpful?
Thank myhotelfan
Hartford
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 28, 2015 via mobile

We stayed at this location on a Saturday in August.not up to Marriott standards. Worn carpets,dated rooms, ineffective a/c. People at front desk were ver nice, but the property gets a "c" at best. Not recommended.

Helpful?
1 Thank redrunner
Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 24, 2015

Stayed on points recently while passing through the area. The hotel is nice and clean and the rooms were clean as well. Like another reviewer we had problems keeping the sheets on the bed. I think that the sheets were made for thicker mattresses and so they tend to slide off. The linens were very nice, other than that. Breakfast... More 

Helpful?
1 Thank jhjdh
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