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Fairfield Inn Syracuse Clay

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3979 Route 31, Liverpool, NY 13090
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Fairfield Inn Syracuse Clay
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Fairfield Inn Syracuse Clay
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126 Reviews from our TripAdvisor Community

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Traveler rating
    59
    27
    23
    13
    4
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20
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Middletown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Super friendly staff! GREAT place to stay. Peter greeted us at the front desk and had us into our room in less than 10 minutes. Clean rooms with fridge and microwave. Hot Breakfast every morning was a bonus and the ladies were so friendly. Only 30 minutes from Faire. Lots of shopping and places to eat. We wish every place... More 

Was this review helpful? Yes 1
Cardiff, United Kingdom
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is an older hotel but don't be put off by that. The staff are amazing from front desk, house keeping, the two wonderful ladies at breakfast and the maintenance man Mike. We were there for 7 nights as our son was at a camp. We had a great checking! The staff were so friendly and happy to help!... More 

Was this review helpful? Yes 2
Bethel, Connecticut
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 21, 2015

This is an older Fairfield inn, but the difference here is the staff that is ready to greet you with a smile, and genuine sense of caring about your experience while there. Great location right next to restaurants, and a Wegmans supermarket within walking distance. Breakfast is typical fare, Eggs, ham bacon, or sausage, breads cereal etc. Clean, and staff... More 

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Jack F, Thank you so much for the excellent review of our hotel. We do pride ourselves on our staff who are all great assets to our hotel. We are glad that you noticed their genuine sense of hospitality. Also, you are correct we did just replace all of our mattresses. We hope to see you again soon! Yours... More 

orlando
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 21, 2015

i stayed at this property while my mom was in a hospital, crouse, in syaracuse for cancer surgury. the hotel was convieniently located right off the thruway. I informed the manager why i was there and she was fantastic. every night when i returned i was asked how my mom was doing, they remembered not only my name but hers... More 

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear tinertine, Thank you for taking the time to review our hotel. We are happy that we were able to provide you with an enjoyable stay even though your reason for staying was not an enjoyable reason. We are glad you enjoyed the cleanliness, comfort and our bedding! If you ever are in the area again we hope that you'll... More 

Los Angeles, California
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed June 14, 2015

My mother and I traveled to Syracuse/Clay for a quick weekend visit this summer. The hotel is great in that it's centrally located and if necessary, walking distance to grocery stores and restaurants. My main complaint with the hotel is that it's old. The walls and floors are paper thin. You can hear everything and everyone around you and you... More 

Was this review helpful? Yes
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear angelak, Thank you for reviewing our hotel! I am glad that you found your room clean and that you enjoyed your bed; we just got all new mattresses throughout the hotel and am glad you noticed. If you do ever find yourself in need of a room again we hope that you'll choose us! Yours in hospitality, Chelsea Presby More 

New Berlin, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Nice, clean rooms. Staff was very accommodating. Convenient to freeway, food and shopping. Breakfast, although not that uncommon anymore, was a slight notch above the others. The corporate rate was very reasonable. I would stay here again.

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Bob_Loretta, Thank you for taking the time to review our hotel. We are pleased that you had a great stay with us and enjoyed our clean rooms and accommodating staff. We are also happy that you found our breakfast to be superior to others you have had. We hope that when you are traveling in the area again that... More 

Akron, New York
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 27, 2015

Although our stay was short we enjoyed all of the amenities of the hotel. All the employes were smiling and very helpful. The children definitely enjoyed the pool especially with the water being so exceptionally warm when it was so cool outdoors.

Was this review helpful? Yes 1
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the 5 Star review. It is wonderful to hear that our hotel met your needs for your stay. We hope to see you again in the future. Have a wonderful day! Nicole Dodge General Manager More 

oshawa
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed April 22, 2015

We stayed here for one night in April. It's in a great location for shopping and eating, but the hotel was very outdated and the beds had seen better days. The bathroom was in serious need of deep cleaning and updating, but the shower worked well. Towels and bedding really need to be replaced. Pillows were really nice though. The... More 

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Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear CanadianGirl 046, Thank you for reviewing our hotel. I am glad that you enjoyed the pillows, we jut recently bought new pillows for all of our rooms. We are also in the process of getting all new mattresses and have already gotten all new linen for our rooms. We hope that you will return to notice these new updates... More 

Baiting Hollow,NY
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 15, 2015

Great service and great price. Comfortable and clean rooms. Breakfast area was clean and roomy with excellent choices for breakfast. Staff was friendly and helpful. Any thing that we needed to know about the surrounding area they were able to supply.

Was this review helpful? Yes
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Gary O, Thank you for your great review of our hotel! We appreciate you taking the time to write about your great experience. We are very proud of the service and cleanliness we provide. We hope to see you again next time you are in the area! Yours in hospitality, Chelsea Presby Director of Sales More 

1 review
4 of 5 stars Reviewed February 7, 2015 via mobile

We checked in later in rhetoric evening on Saturday January 24th and we were met by I belive his name was Tyrrell at the front desk to check in. He was great off the start pleasant and even made gave us some free appetizer coupons for the applebees across the parking lot. Rooms were clean and beds were comfortable. They... More 

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you so much for the wonderful review and feedback from your recent stay here at the Fairfield Inn Syracuse/Clay. We are thrilled that you had a great time and that our staff exceeded your expectations. We look forward to seeing you again soon. Have a great day! Nicole Dodge General Manager More 

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