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All 12 Liverpool hotels

Fairfield Inn Syracuse Clay

2.5 of 5 Hotel   |   3979 Route 31, Liverpool, NY 13090
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Ranked #6 of 12 Hotels in Liverpool
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
alkonost45 Orlando, Florida
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111 reviews from our community

Traveler rating
    52
    23
    21
    12
    3
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40
19
3
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Top Contributor
136 reviews 136 reviews
71 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Looking at reviews for this hotel, you would think that it was an exceptional establishment. It is not! Type in the hotel address on a GPS and nada; you need to find the place via a POI list. The hotel is tucked in at the right hand side of a shopping mall behind an Applebees at the junction of 31... More

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

We thank you for your comments regarding your recent stay with us. Unfortunately, we have no control over the way the hotel was built and it's location. We also do not have control over GPS directions. My apologies that you felt you did not get the service you expected. We do pride ourselves on providing the best customer service everyday... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is great! The location is excellent with all the restaurants that are close by and the Wegmans grocery store is right next door. My room was very clean, quiet, and comfortable. The front desk attendant Kara provided a welcoming feeling and did everything she could to make me feel at home.I am looking forward to staying at this... More

Was this review helpful? Yes 1
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the wonderful comments & the 5 Star review rating for the Fairfield Inn Syracuse/Liverpool/Clay during your stay with us. We are please to hear that our location was perfect for everything that you needed. Glad to hear that Kara attended to your expectations while you were a guest with us. We look forward to seeing you again... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was extremely clean and the service provided by Kara at the front desk was outstanding, shw really went above and beyond to make my stay better. I would reccomend anyone to stay here at this location it is not far from everything you need. I look forward to my next stay here and will continue to use Marriott... More

Was this review helpful? Yes 1
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

We truly appreciate the wonderful 5 Star review you gave our property regarding your previous stay with us. I am thrilled to hear that Kara exceeded your expectations for customer service. She is a huge asset to our team and tries to make sure that everyone has a positive experience and is always going above & beyond. We to look... More

Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2014

The enthusiastic and welcoming Marriott Team are reason enough to stay at this property! There is competition in the area, however, the staff (Kara Richards!!!), quality of the property, proximity to dining, highways, recreation, etc. must be considered when visiting the region. I frequent the area from April-October every year (10+ nights) and look forward to each and every visit.... More

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear lauerdr, Thank you for your five star review! We appreciate the kind comments and Kara Richards is a great addition to our staff. We hope to see you again soon! Chelsea, Sales Director More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

The entire staff was fantastic. Everyone was very kind and helpful. Judy was very nice, provided toys for the kids, and made sincere conversation. She was very nice, active, and happy. I would definitely stay here again.

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear SuzieCampbell, Thank you for taking the time to write a review on our hotel. We are so glad you enjoyed our kind and engaging staff. Judy is an asset to our team and loves to make our guests smile. She is a true example of our guests being our number one priority. We hope to see you soon! Chelsea More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014 via mobile

We had Great stay! Rooms were nice (beds were clean and comfortable!), and Breakfast was delicious! Judy was very courteous and friendly!!! Definitely would stay again. Thank you for a wonderful stay!!

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Catie1130, Thank you for your kind review. I am glad that you enjoyed your stay. Judy is a great breakfast host and we are lucky to have her. She is always making guests smile. We are glad that you enjoyed our comfortable mattresses as well. We hope to see you again! Chelsea More

Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2014

I checked out the the hotel in Liverpool, NY this morning. Katie was very helpful to provide directions, the woman in breakfast was very friendly! Overall it was a great stay! I would definitely recommend the Syracuse Fairfield Inn!

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear KateOCTravels, Thank you for giving us a great review. I am glad that you found Katie helpful. Our breakfast staff, and all of our staff, is also known for being extremely friendly and caring. We are so glad that you had a great stay and would recommend us to others. We hope to see you back again. Yours in... More

El Paso, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2014

I stayed here while I was visitng family. The hotel had a great feel about it, and was in a great location. The rooms were spacious and clean, and the people at the front desk were very pleasant. Kara really goes an extra mile and takes it upon herself to help find the best solution. Thanks Kara!

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Amanda S, Thank you for your review. Our staff truly cares about our guests and we are glad that you enjoyed your stay. We hope that we will be our number one pick if you are in the area again. Yours in hospitality, Chelsea More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2014 via mobile

We'll me and my family arrived after a long road trip from El Paso, Texas the young lady at the front desk Kara Richards was extremely polite and professional. She had us a room at a great rate very expediently. She was also very helpful with all the questions my wife just had to ask. Overall I loved my experience... More

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Shafer_frank, Thank you for writing the kind review. Our staff goes above and beyond to ensure that our guests feel at home. We hope to see you back if you are in the area again. Yours in hospitality, Chelsea More

Syracuse, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 29, 2014

I stayed at this hotel for 11 days and the room has been clean everyday. Kara at the front desk gives the best service. She's helps out with anything and is always asking what else she can do for me. This hotel is amazing and the staff is wonderful

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Worktravelforlife, Thank you for your kind review. Our housekeeping staff does a great job at ensuring rooms are cleaned to your standards. I will let them know that you noticed their efforts! We also pride ourselves in having engaging and truly caring staff. We hope that we will be your number one option when staying in the area. Yours... More

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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 Route 31, Liverpool, NY 13090
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn

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