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All 12 Liverpool hotels

Fairfield Inn Syracuse Clay

2.5 of 5 Hotel   |   3979 Route 31, Liverpool, NY 13090
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Fairfield Inn Syracuse Clay
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65%
Ranked #7 of 12 hotels in Liverpool
A recent review
5 of 5 stars reviewed yesterday
Max M Orange, California
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84 people have reviewed this hotel

Traveler rating
    32
    20
    18
    12
    2
See reviews for
35
17
2
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Orange, California
1 review
5 of 5 stars Reviewed yesterday NEW

The Fairfield Inn, in Clay, was a great experience. The whole staff was very friendly, helpful, and a pleasure to deal with, from the GM to the housekeepers. They were extremely accommodating and close to so many places. About 10 min from airport, 15 min from the downtown mall as well as so many places to eat within 2 min... More

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stratford
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

A bit pricey for the condition of the place, although clean. Definitely needs updating. No amenities in the room (no fridge or microwave). No gym. Definitely the forgotten step-child of the Marriott chain.

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the comments regarding your past stay. We value all opinions be it positive or negative. We are glad to hear that you felt we were a clean property. We take great pride in making sure that we offer fresh, clean rooms to our guests. Our apologies that we do not have many of the amenties that other... More

Albany, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is NOT intended for the business traveler, and I would STRONGLY recommend that ALL travelers stay elsewhere. The double front doors are both heavy and do not open automatically, making it difficult to enter with a laptop and suitcase. After struggling at the entrance, there was no one at the counter to greet me. It was around 4:15... More

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. Our apologies that you felt your stay was not what you expected. We hope that you will return to allow us the... More

Ottawa
Contributor
18 reviews 18 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2014

We stayed here on our way to Rochester. The hotel was nice, clean and the staff was very friendly. Snacks when we arrived... coffee, tea and hot chocolate available all day and night and a decent breakfast in the morning. We will definitely stay here again.

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for your 5 Star rating for your recent stay with us here at Fairfield Inn Clay/Syracuse. We truly appreciate your wonderful comments that you posted. We are pleased to hear that your time with us was a positive experience. We look forward to seeing you again soon in the future. Have a great day! Nicole Dodge General Manager More

Ottawa, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 4, 2014

This is not the best Fairfield Inn we've stayed at in terms of room renovations but it was clean and comfortable. The best thing about this property is no doubt the staff, they are so friendly and it reminds you of being at a family member's home! Check in was easy and there was free coffee/tea 24 hours. The breakfast... More

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for your comments regarding your past stay here with us. It is wonderful to hear the positive feedback regarding our staff. They take great pride in their jobs and do their very best to make sure all of our guests feel welcome and at home when staying with us. We hope that you will continue to come stay... More

Dundas, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed December 30, 2013

Stayed at the Fairfield on my way home from Ottawa to Hamilton, on... property was easy to find, very clean and check in staff super friendly and helpful... room as spacious, clean and bed very comfortable... breakfast was excellent... and there was ample space to sit and enjoy it... again staff very accommodating and always clearing dishes and cups non-thinking... More

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you so much for the wonderful review you posted for your recent stay with us here at the Fairfield Inn Clay/Syracuse. We take great pride in providing a welcoming & positive stay for our guests. I am pleased to hear that you felt everything was up to your expectations. We enjoy receiving all comments which allow us to utilze... More

Toronto, Canada
Top Contributor
129 reviews 129 reviews
23 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 1, 2013

I usually stay at Hilton Group hotels, but the local Hampton Inn was full, so tried the Fairfield. First Marriott I've stayed in, and likely the last, based on this experience. Staff were friendly, but the hotel seemed dated, cramped, lacking some expected comforts, and dirty. It's not as if the price was low - I paid $118. The previous... More

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. If we can possibly do something better we want to hear about it with the intent to retain your business and recommendations.... More

Syracuse, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 8, 2013

I travel alot for work. This is the all around best Fairfield Inn I have spent time in. Best Deal......The food during sports events, Continental FREE breakfast. Coffee is all day long FREE. Most Mariotts are charging for coffee at starbucks. Some visitors are on short budgets...

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you so much for your 5 Star Rating. Our staff truly appreciates to hear that they have made our guests feel welcome. We are pleased that you feel our offerings are the best deal. I am thrilled to hear that our evening promotions for our guests are being taken advantage of. Our staff also appeciates it when their names... More

1 review
3 of 5 stars Reviewed September 16, 2013

Front desk, especially Sam is excellent, helpful, patient and anticipated my needs. Breakfast bar is OK, but could expand offerings. Housekeeping is friendly and accomodating, non intrusive, but available. Hotel needs on site work out room, and needs updating!

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Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you kindly for your comments regarding your recent stay with us here at the Fairfield Inn Clay. I am grateful that you felt our team member Sam went above & beyond to make sure your stay with us was a positive one. Also, we are glad to hear that our housekeeping staff was friendly and accomodating. We take all... More

Calabasas, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 10, 2013

The staff at this particular hotel treated my family with a level of service commensurate of a Luxury Hotel. Everyone, from the front desk staff and management to the housekeeping staff was pleasant. I'm an elite member with Marriott. I've stayed at several significantly more expensive locations and have rarely received such service. Nicole and Sam never appeared anything but... More

Was this review helpful? Yes
Nicole D, Manager at Fairfield Inn Syracuse Clay, responded to this review

It was our pleasure to have you and your family stay with us here at the Fairfield Inn Clay/Syracuse. We Thank You so much for the 5 Star Excellent Rating. I am pleased to hear that the entire staff was pleasant and made you and your family feel welcome. It makes my staff happy to see when they are acknoweledged... More

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Additional Information about Fairfield Inn Syracuse Clay

Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Syracuse Clay Hotel
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield
Liverpool Fairfield Inn
Address: 3979 Route 31, Liverpool, NY 13090
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Liverpool
#8 Business Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
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