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Fairfield Inn Syracuse Clay

2.5 of 5 3979 Route 31, Liverpool, NY 13090
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Certificate of Excellence 2014
Fairfield Inn Syracuse Clay
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Fairfield Inn Syracuse Clay
Fairfield Inn Syracuse Clay
Fairfield Inn Syracuse Clay
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114 reviews from our community

Traveler rating
    53
    24
    21
    12
    4
See reviews for
42
19
4
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (20)
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Bangkok
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed yesterday NEW

This is my third and final stay. Each stay has been increasingly worse than the previous. Positives: location is convenient off 481, price is competitive @$129/night, Marriott points? Negatives: no auto door in front which kinda is inconvenient if you have your arms full, terrible breakfast, unripe fruit seriously no breakfast is better than this breakfast (the hotel is next... More 

Was this review helpful? Yes
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Brian D, Thank you for taking the time to bring these concerns to the attention of our staff. I am sorry that you had this experience with us. We pride ourselves on our guest service and cleanliness and these issues we take very seriously. We have addressed your concerns with the appropriate staff. Should you decide to return please... More 

Caledon, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was very happy with our stay at Fairfield Inn. The rooms were average size but clean and comfortable. The breakfast area was cozy and accommodated our entire hockey team and their families. The kids really enjoyed the pool and the parents appreciated it's location because it was close (walking distance) to many restaurants, Wegmans and other stores. Tyrell was... More 

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear k K, Thank you for taking the time to write a review on our hotel. I am so glad that you had an enjoyable stay and that Tyrell, our guest service agent, went above and beyond to make you feel at home. We pride ourselves on our outstanding customer service and hope that you return if in the area.... More 

Ottawa
Top Contributor
67 reviews 67 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Fairfield Inn as part of a hockey tournament weekend. Hotel rooms are a little dated but they are clean and reasonably priced for what you get. The hotel is close to restaurants and shopping (Best Buy is right next door as well as Applebees). Applesbees offers discounts to those staying at the hotel which we... More 

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Ballagher, Thank you for taking the time to submit a review of our hotel. We value the business that you and the hockey team brought to our hotel and hope that you think of us should you return to the area in the future. I am also glad that you noticed our Guest Service Agent, Tyrell, as he is... More 

Orlando, Florida
Top Contributor
136 reviews 136 reviews
71 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Looking at reviews for this hotel, you would think that it was an exceptional establishment. It is not! Type in the hotel address on a GPS and nada; you need to find the place via a POI list. The hotel is tucked in at the right hand side of a shopping mall behind an Applebees at the junction of 31... More 

Was this review helpful? Yes
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

We thank you for your comments regarding your recent stay with us. Unfortunately, we have no control over the way the hotel was built and it's location. We also do not have control over GPS directions. My apologies that you felt you did not get the service you expected. We do pride ourselves on providing the best customer service everyday... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is great! The location is excellent with all the restaurants that are close by and the Wegmans grocery store is right next door. My room was very clean, quiet, and comfortable. The front desk attendant Kara provided a welcoming feeling and did everything she could to make me feel at home.I am looking forward to staying at this... More 

Was this review helpful? Yes 2
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

Thank you for the wonderful comments & the 5 Star review rating for the Fairfield Inn Syracuse/Liverpool/Clay during your stay with us. We are please to hear that our location was perfect for everything that you needed. Glad to hear that Kara attended to your expectations while you were a guest with us. We look forward to seeing you again... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014 via mobile

This hotel was extremely clean and the service provided by Kara at the front desk was outstanding, shw really went above and beyond to make my stay better. I would reccomend anyone to stay here at this location it is not far from everything you need. I look forward to my next stay here and will continue to use Marriott... More 

Was this review helpful? Yes 1
Nicole D, General Manager at Fairfield Inn Syracuse Clay, responded to this review

We truly appreciate the wonderful 5 Star review you gave our property regarding your previous stay with us. I am thrilled to hear that Kara exceeded your expectations for customer service. She is a huge asset to our team and tries to make sure that everyone has a positive experience and is always going above & beyond. We to look... More 

Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 26, 2014

The enthusiastic and welcoming Marriott Team are reason enough to stay at this property! There is competition in the area, however, the staff (Kara Richards!!!), quality of the property, proximity to dining, highways, recreation, etc. must be considered when visiting the region. I frequent the area from April-October every year (10+ nights) and look forward to each and every visit.... More 

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear lauerdr, Thank you for your five star review! We appreciate the kind comments and Kara Richards is a great addition to our staff. We hope to see you again soon! Chelsea, Sales Director More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

The entire staff was fantastic. Everyone was very kind and helpful. Judy was very nice, provided toys for the kids, and made sincere conversation. She was very nice, active, and happy. I would definitely stay here again.

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear SuzieCampbell, Thank you for taking the time to write a review on our hotel. We are so glad you enjoyed our kind and engaging staff. Judy is an asset to our team and loves to make our guests smile. She is a true example of our guests being our number one priority. We hope to see you soon! Chelsea More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014 via mobile

We had Great stay! Rooms were nice (beds were clean and comfortable!), and Breakfast was delicious! Judy was very courteous and friendly!!! Definitely would stay again. Thank you for a wonderful stay!!

Was this review helpful? Yes 1
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear Catie1130, Thank you for your kind review. I am glad that you enjoyed your stay. Judy is a great breakfast host and we are lucky to have her. She is always making guests smile. We are glad that you enjoyed our comfortable mattresses as well. We hope to see you again! Chelsea More 

Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2014

I checked out the the hotel in Liverpool, NY this morning. Katie was very helpful to provide directions, the woman in breakfast was very friendly! Overall it was a great stay! I would definitely recommend the Syracuse Fairfield Inn!

Was this review helpful? Yes 2
Chelsea P, Director of Sales at Fairfield Inn Syracuse Clay, responded to this review

Dear KateOCTravels, Thank you for giving us a great review. I am glad that you found Katie helpful. Our breakfast staff, and all of our staff, is also known for being extremely friendly and caring. We are so glad that you had a great stay and would recommend us to others. We hope to see you back again. Yours in... More 

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Additional Information about Fairfield Inn Syracuse Clay

Address: 3979 Route 31, Liverpool, NY 13090
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Syracuse Clay 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn Syracuse Clay Hotel Liverpool
Fairfield Inn Liverpool
Fairfield Liverpool
Liverpool Fairfield Inn
Hotel Style:
#3 Business Hotel in Liverpool

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