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All 12 Liverpool hotels

Homewood Suites Syracuse/Liverpool

3.0 of 5 Hotel   |   275 Elwood Davis Road, Liverpool, NY 13088
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Ranked #2 of 12 Hotels in Liverpool
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
TravelingDadof4 New York City, New York
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265 reviews from our community

Traveler rating
    185
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    14
    10
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121
47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a family of 6 going on college tours, we stayed at the Homewood Suites as it is near Syracuse University. We can't express only with words how happy we were with this hotel. Kathy at the front desk and Carmen in guest services were both so welcoming and helpful. They are perfect examples of excellent customer service. The restaurant... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Would definitely stay at this hotel again and certainly recommend to others. Customer service was one of the best we have experienced. However this hotel requires renovation soon, very dated lobby and furniture.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for taking the time to share your thoughts about your recent stay with us. I am very happy to hear our customer service was some of the best you have received. The team here works very hard to make sure all our guests feel right at home and I know they will enjoy hearing your compliments of their... More

Collingwood, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our family was headed home to Canada on a vacation when we checked into our stop for the night in Syracuse. I had spent great amounts of time and energy looking at accomodations online in preparation for our trip. This one is a gem!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you very much for taking the time to share your thoughts on Trip Advisor. I am so happy to hear you enjoyed our hotel. We definitely get a kick out of surprising our guests with outstanding service and accommodations so my team will be excited to hear your wonderful comments. Thank you for your business and I hope we... More

Fresno
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great room/suite. Quiet and well stocked with amenities. Clean!!! Comfortable bed and a nice walk in shower. No tub to climb over and into. A really nice find in a hotel. Great amenities. The dryers in the laundry room could use a little help, probably because they are not vented to the outside. It took awhile to dry my meager... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for taking the time to share your review of our hotel on Trip Advisor! I am happy you found us and were able to enjoy the many amenities we offer. I appreciate your honest feedback of our guest laundry area. I will ensure our engineering team follows-up on your concerns to make improvements for all our future guests.... More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel exceeded our expectations. We shared a two bedroom suite with friends and it was the perfect place for what we wanted. We could put the kids to bed and then hang out in the common room. The breakfast was delicious and you could even make your own waffles. The staff is really what made it so great. The... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you so very much for taking the time to post your review on Trip Advisor. I am excited to hear you and your friends enjoyed your stay with us. I will definitely share your comments with my team, I know they will be happy to hear the wonderful compliments. I hope we have the opportunity to accommodate you again... More

Albany
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I had business in the Syracuse NY area. Staying at the Homewood Suites was very good. Everyone on staff was very friendly. Even walking thru the halls - housekeeping and other staff people stopped to say hello. The "suite" was clean and much better than expected. The bed was comfortable. The complimentary breakfast was very good - lots of food... More

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for taking the time to share your review on Trip Advisor! I am happy to hear you enjoyed your stay with us and I look forward to sharing your compliments with my team. They will be excited to know their friendly greetings were noticed and appreciated. I am sorry to hear you experienced a problem with our cable... More

Denville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This location has unusual [to me] physical site - the reception and dining area are separate from the suites, requiring an outside walk through the pool area. This may be an issue for handicapped visitors. We were told this was one of the original Homewood Suites facilities, and it has been changed to what we usually expect for other sites.... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for making the effort to share your thoughts about your recent stay with us! I am very happy to hear you had a wonderful experience at our unique property. We are one of the "original" Homewood Suites, as you stated, and we pride ourselves on still being able to offer superior accommodations to all our guests. I am... More

Ottawa, Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have been to this hotel several times and had great experiences but this time was a miss. The staff is usually one of the reasons we love it so much but this time we were made to feel like we were inconveniences instead of guests. We arrived and dragged out luggage up to our room only to discover that... More

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for taking the time to share your review of our hotel. I really appreciate your honest feedback of your stay with us. We want all of our guests to have the best stay possible where everything exceeds their expectations and I am so sorry that was not your experience. I will follow-up with my team to ensure others... More

Apex, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Best hotel in the area. Lots of comforts and well maintained. It's located just off Routes US I81 and I90. Within 5 minutes you can drive to the Carousel Mall which is one of the largest in the NE. Also close by is Onondaga Lake with its great walking trails.

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for sharing your review of our hotel on Trip Advisor. I am happy to hear you enjoyed your stay with us and I'm excited to share your comments with my team. They will appreciate knowing their efforts to maintain our property well did not go unnoticed. Destiny USA (Carousel Mall) and Onondaga Lake Park are wonderful attractions in... More

Trinity, FL, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights and enjoyed every moment. The staff was so accommodating, they went above and beyond. Laura was amazing. Facility was beautifully maintained I would definitely recommend and plan on staying again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MissyHughes, General Manager at Homewood Suites Syracuse/Liverpool, responded to this review

Thank you for writing an 'excellent' review of our hotel! I am pleased to hear you enjoyed your stay and found our staff went above and beyond. I look forward to sharing your comments with my team. Laura especially will be excited to hear your wonderful compliments. I hope we have the chance to accommodate you again soon! More

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Additional Information about Homewood Suites Syracuse/Liverpool

Address: 275 Elwood Davis Road, Liverpool, NY 13088
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Syracuse/Liverpool 3*
Number of rooms: 102
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Also Known As:
Homewood Suites Syracuse/Liverpool Hotel Liverpool
Homewood Suites Liverpool
Homewood Liverpool
Liverpool Homewood Suites

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