Stayed here after a day of touring and shopping because I was just to lazy to drive all the way back to Canada. Booked via mobile through Expedia who screwed up the reservation and it ended up taking about 20 minutes at the hotel front desk to get them to cancel the "parts of a booking" that they said they...
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Thank you very much for taking time writing a review and all comments we receive gives us a chance to improve our property and our services. Rest assured that will recognize Brian for a job well done helping you with your reservation with Expedia.
We hope to welcome you and your family back soon at the Maplewodd Inn and Suites...
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Where do I begin? As a seasoned traveler I have stayed at many hotels but never had I experienced having my money stolen from my room. 2 housekeepers were charged with felony grand larceny when they entered my room and stole all my money. This hotel does not give background checks to their housekeepers, housekeeping staff can enter your room...
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The Maplewood is of course understanding that you are not happy with your stay based on the comments in your review. However, some of the information that is mentioned is not accurate and I would like to clarify. The hotel is equipped with security cameras, we have a standard practice of hiring that measures our candidates history before becoming employees...
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Close to mall right off highway. have stayed numerous times and will continue to.just make sure you are at opposite end from bar if a live band is playing or expect to be kept up..
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Thank you for taking time writing a review for us. And speaking of the Carousel Mall, very very soon Destiny USA will be openning their doors at the Carousel Mall and we are proud to say that we are the only full service hotel that is the closest to the said establishment and we do offer free shuttlle to and...
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We have stayed at this hotel many times at least 3 that I can think of. We stay here when travellling to the US for shopping and for the price, it can not be beat. Clean, larger rooms, indoor heated pool, small breakfest option, great front desk staff, for canadians the tim hortons is down the road, lol. If you...
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Thank you so much for all the kind words. And as always the Maplewood Inn team always strive to only give the best service to all our guests.
Looking forward of welcoming you back at the Maplewood Inn.
Sincerely,
Geralyn VJ Strail
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The entry way is lovely, but everywhere throughout the hotel is the smell of cherry or vanilla, ..upon asking the desk clerk, she replied it is the deodorizer through out the hotel. ..even the elevators reek of cherry ......upon further investigation it is noted that the place smells musty if not deodorized all day. Room on second floor....rugs need cleaning...
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Thank you for taking time leaving us a review. We take all reviews an opportunity for us to improve our service.
Sincerely,
Geralyn VJ Strail
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Booked this hotel in anticipation of seeing SU basketball and was not disappointed. The location is great and the hotel was absolutely fine. Was greeted by a friendly desk clerk and the room was more than adequate for 4 of us. In fact, I don't think I've ever had such a large room. That is not to say there weren't...
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More than the great review, we are glad that you enjoyed your stay with us! We look forward of welcoming you back soon.
Best regards!
Geralyn VJ Strail
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Nice staff. Convenient to airport and tollway. Ok lobby. Rooms were dated and musty but large. Walls were thin. We had to complain about noise next door. Free Wi-Fi was great and their laundry room was extremely helpful. Would stay again if the price were better.
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Thank you very much for taking time to give us a review. All review we get gives us an opportunity to improve our service.
Again thank you and we hope to see you back soon !
Sincerely,
Geralyn VJ Strail
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Stayed at this hotel for New Years weekend 2011-2012. The indoor pool made this hotel a plus again! Was upgraded to a business room. BONOUS!
This was our 2nd visit to this hotel and it was another great stay! Warm welcome from staff was nice after a long 320 mile drive from Long Island. The rooms were clean and a...
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Thank you very much for taking time to review our property, and we are glad that you enjoyed your stay and noticed the hard work that our staff are putting to assure that we only give the best to all our guests.
We hope you visit us again when you are in Sysracuse area.
Best regards!
Geralyn VJ Strail
Front...
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Check in was simple after a 5hr drive arriving in at 2am. Hotel looked to be updated with nice decor. Rooms were large but did seem to lack updated features(tv,decor and furniture) but much wasn't expected for the affordable price. Great ammentities free shuttle downtown and indoor pool. Overall great place to stay or a a night or two at...
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We appreciate your feedback and gives us an opportunity to improve our property and our service.
We hope to see you and your family back soon!
Best regards!
Geralyn VJ Strail
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As a visitor to Syracuse we have always stayed at Hilton and Marriott properties. Lately prices at those properties have become very expensive and the quality at times does not warrant the price. So we began to take a chance with the help of Hotwire to find quality at a reasonable price. I believe at one time this hotel was...
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Thank you very much for your kind words. And as always our goal is to give satisfactory service to all our guests.
We hope to welcome you back on your next trip to Syracuse area.
Sincerely,
Geralyn VJ Strail
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