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The Maplewood Inn

400 Seventh North Street, Liverpool, NY 13088
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1 room 1 guest
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223 Reviews from our TripAdvisor Community

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Traveler rating
    74
    62
    31
    28
    28
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86
39
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
  • All months
    (223)
  • Mar-May only
    (36)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (61)
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Laval, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the second we walked in the receptionist was friendly and absolutely hilarious, she managed to get us Bacon for the morning breakfast. Our rooms were renovated and extremly confortable and their shuttle service was extremly usefull! Very pleased!

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are completely satisfied with the service we were offered for the night we stayed. Staff were very friendly and made us feel right at home. The newly renovated room was really great, nothing bad to say about it. We will definetely come back if we come back to town !

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

New renovated rooms are really nice. Customer service was very kind and helpful. Good free breakfast with a nice variety. I had a great stay. Bacon bacon bacon bacon. I love bacon. Beds are really comfy aswell

Was this review helpful? Yes 1
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our first room was a let down. The room was outdated and one of our beds had a large damp spot on it that smelt like urine. We confronted the front desk and they were very friendly and switched us to a new room. The second room was, to our relief, updated and much cozier. Before remodel I would not... More 

Was this review helpful? Yes 1
Saratoga Springs, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel, although undergoing renovations, is nice. The rooms are large and clean. Unfortunately on the second morning we stayed there was an overwhelming urine smell on the second floor. In addition, on our first night, we witnessed a disturbing scene in which the manager was red faced and violently banging with both fists on the glass wall of the... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Here is my letter to GM. I have never before written to a hotel to complain, but, unfortunately, feel that you should know what kind of atmosphere your staff turns this beautiful hotel into. First off, I want to say that the morning staff have all been wonderful. We are a part of a baseball tournament that was directed to... More 

Was this review helpful? Yes 3
Detroit, Oregon
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Nice and clean hotel. Safe neighborhood close to Amtrak station, airport and the big mall. Free shuttle service to train station and airport was very useful to us. Breakfast was good. I will go back again.

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Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is undergoing a much needed renovation. I always stay here due to the location being right off the highway and it being one exit away from the Destiny Mall. We had breakfast here for the first time. Eggs, bacon, cereals, fresh fruit, gluten free options, yogurt, etc were all the options to choose from. Staff was polite, efficient... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed July 27, 2015

Problem with my car on a weekend. Michelle an Matt went out of their way to help me find a repair shop. Matt even personally looked at the car to see if he could find the problem. Michele searched the internet to try and find a dealership that might be able to help me.

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Rochester, New York
Level Contributor
1,924 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 631 helpful votes
4 of 5 stars Reviewed July 16, 2015

Please don't let me "yes"s and "no"s (below) mislead you; this is a nice hotel and it's undergoing a HUGE renovation that should make it much nicer. They are remodeling the entire hotel, starting with the third floor and the entry area. They are also creating a bunch of new, two-room suites on the first floor that will include kitchenettes... More 

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