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Hampton Inn Syracuse Clay

2.5 of 5 3948 State Route 31, Liverpool, NY 13090
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Certificate of Excellence 2014
Hampton Inn Syracuse Clay
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Hampton Inn Syracuse Clay
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286 reviews from our community

Traveler rating
    237
    41
    5
    2
    1
See reviews for
129
59
11
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (286)
  • Mar-May only
    (55)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (54)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Have stayed here before but never a king suite on the 4th floor. Very enjoyable and a good view of Syracuse. Great location with shops and restaurants. Even with a hockey team staying in the same hotel it was still fairly quite.

Review collected in partnership with Hampton

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Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and not to mention the amazing compliments of our property. We take immense pride in Wowing our guests and appreciate the acknowledgement. If you are traveling to our area again soon, please do not hesitate to contact me directly.... More 

Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We were driving down to New Jersey and decided to spend the night here. The staff were really sweet. The rooms were really comfortable and nice. The room was very clean and inviting. The breakfast in the morning was great too. A lot of variety and choices. I really liked the fact that one member from their staffing team went... More 

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and for the amazing recognition on our efforts. We are truly a big happy family and we realize the importance make our guests feel a part of it. Thank you for recommending our hotel and we hope your... More 

Manahawkin, New Jersey
1 review
4 of 5 stars Reviewed 3 weeks ago

Back in late November, we had a death in the family and my family stayed at this hotel to be close to the wake/funeral (in Fulton, NY). Robert Schoenl (the GM) and his staff were amazing! The hotel became the central point for visitors as well. They allowed us to congregate in the dining area, provided coloring books, crayons, cookies... More 

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and for all your heartfelt compliments. It's a joy to know that we were able to make your stay comfortable, despite the unfortunate circumstances. I am sure that the entire staff was more than happy to accommodate your... More 

Syracuse, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was wonderful. Even though the lobby was being renovated, it was very clean and cozy. The staff was helpful and friendly and provided anything that was needed. The location is great! It is surrounded by grocery stores, restaurants, retail stores and a mall. I would recommend this hotel and would definitely return!

Review collected in partnership with Hampton

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay and for taking the time to review our hotel. I have to agree with you, our property is WONDERFUL! The secret is our amazing staff!! We make every attempt to ensure that the hotel renovations do not affect our guests. We appreciate you taking notice and offering your... More 

Williamsville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff went out of their way to make sure that we had a nice stay. We were travelling with our 10 month old daughter and although the hotel does not have actual suites (with a separate room within), the staff created a separate space within our room (with sheets hung from ceiling to floor) so that our daughter could... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and for the genuine kind remarks. We understand the difficulties that parents can encounter when traveling with young children and we're more than happy to help ease the trip. We are truly thrilled to know that you enjoyed... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

Best stay I've ever had for work! Staff is all incredibly friendly. Rooms are clean, roomy and comfortable! Even with a lobby remodel during Christmas they were accommodating and never lost an amenity. This will be my only hotel I stay at while working in the area! Tim Minesota

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Arnprior, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2014

I booked a room at this hotel based on reviews from Trip Advisor...and this hotel met and exceeded all of my expectations. The room was very clean and spacious. However, above all else the staff was amazing. Not only polite to clientèle but they were genuinely kind to each other. Being up early, I was able to enjoy a coffee... More 

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and for all your kind remarks!! We are thrilled to have met and exceeded your expectations as we thrive on providing our guests with the best service. We owe our success to all our amazing guest for making... More 

Fulton, New York
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 8, 2014

Weekend getaway with the family, stayed close to home. Very clean hotel close to shopping and lots of restaurants. Even with the remodel of the breakfast area going on, everything was quiet and clean. The beds were very welcoming with clean bedding. The pool area was warm and stocked with plenty of towels. workout center was in excellent shape with... More 

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. Thank you for taking notice in our efforts to maintain a clean and welcoming stay for our guests, despite the renovations taking place. We are very excited to reveal our new lobby and breakfast area in early 2015 and hope that you'll visit us soon after!! Thank you... More 

Grafton
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 8, 2014

We had reservations in Watertown.....but we where so tuckered out from driving and driving that we decided to see if we could stay here! Josh, the night clerk was amazing! he was extremely helpful, pleasant well mannered young man! Room was super clean LARGE, bed was comfy! We where here very late for breakfast so only had toast and yogurt!... More 

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Akron, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

This is a great hotel. I was traveling and stayed here two nights, 12/4,5/2014. The rooms are very clean. The staff was friendly and helpful. The complimentary breakfast had a good variety such as eggs, sausages, fried potatoes, waffles, hot oatmeal, fruit, juice, and cereal. The food was good. Complimentary hot cookies served at 3:00 pm. The guest computers were... More 

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Additional Information about Hampton Inn Syracuse Clay

Address: 3948 State Route 31, Liverpool, NY 13090
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Syracuse Clay 2.5*
Number of rooms: 77
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Also Known As:
Hampton Inn Syracuse Clay Hotel Liverpool
Hampton Inn Liverpool
Liverpool Hampton Inn
Hotel Style:
#1 Family Hotel in Liverpool
#1 Romantic Hotel in Liverpool
#2 Business Hotel in Liverpool

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