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Hampton Inn Syracuse Clay

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3948 State Route 31, Liverpool, NY 13090
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1 room 1 adult
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Hampton Inn Syracuse Clay
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365 Reviews from our TripAdvisor Community

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Rochester, United States
2 of 5 stars Reviewed 2 days ago NEW

Our room smelled musty, so my wife felt uncomfortable and did not turn down the sheets; instead, bought a blanket across the street and slept on top of the bed. , bath area unclean so she did not bath.

Review collected in partnership with Hampton

Helpful?
Thank Todd S
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Allow me to apologize on behalf of our staff for failing to exceed your expectations during your recent visit. I am sorry that you felt it necessary to go out and make a purchase due to your accommodations. I am sure, had you just made mention to any of our staff members we could have provided a much better solution.... More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

I picked this hotel online. Chose it for the amenities, proximity to Albany Airport, and being so close to a major highway. Let me say, up front, that I am a Hilton Honors member and travel quite a bit. I honestly don't complain about much, unless you mess with my sleep. I stayed here, for business, 1/23/2016 to 1/28/2016 in... More 

Helpful?
Thank Mark C
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Mark, Thank you for taking the time to review your recent visit. Please allow me to apologize on behalf of our staff for not doing everything we could to make your stay more enjoyable. We do normally cater to our business travelers during the week, but during this particular stay we had competing hockey teams staying for a local tournament.... More 

Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a well cared for property and the staff was friendly and and accommodating. My work schedule changed unexpectedly and I returned to the hotel at 11:30 A.M. and informed I had to leave immediately. I was able to change in the room and prepare for a flight and they had my bill ready for exit when I returned... More 

Review collected in partnership with Hampton

Helpful?
Thank charlesd704
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you so much for taking the time to comment on your recent stay. We try very hard to offer any assistance we can to make it count. We take great pride in our hotel and your words convey to us that our efforts are noticed! We hope to see you on your next business trip to Syracuse. Bob T. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My stay at this hotel was very good. The room was clean and the bed was very comfortable. The staff that I encountered was helpful and friendly and answered all my questions. There is plenty of places to eat in the area. If you stay in this area, I totally recommend staying here.

Review collected in partnership with Hampton

Helpful?
Thank A1763UBjohnp
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for taking the time to review your recent stay. We are so glad that you enjoyed your stay! We do our best to make your stay a pleasant one. We hope to see you again soon. Bob T. More 

Poughkeepsie, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

We asked for a room close to the pool so the kids could easily access it and adults were chasing them down the halls. Once we arrived at the pool an employee offered a beach ball for the kids to enjoy . Towels were readily available. The self serv breakfast was fresh and well stocked, you could pour your own... More 

Helpful?
Thank Nancngeorge
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

We love when our guests share these experiences! We try to give all of our guests an exceptional stay and we love having you here! We hope to see you again soon! Bob T. More 

Cedar Grove, New Jersey
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Good hotel and staff. Close to many food places. Shopping center ,mall , banks. You can walk to almost anything. The staff was very helpful with suggestions and information about all the surrounding establishments.

Review collected in partnership with Hampton

Helpful?
Thank David O
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you so much for the wonderful comments regarding your stay! As they say, location, location, location! And we have a great location. We are so happy that you enjoyed your stay and the local attractions nearby. Bob T. More 

Carthage, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was very clean and well appointed. The staff, pool and continental breakfast were all top notch. We were unexpectedly upgraded to a studio which made our stay even better! Would stay here again.

Review collected in partnership with Hampton

Helpful?
Thank Kylie S
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you so much for taking the time to review your recent stay with such positive comments! We do our best to provide each guest a great experience and we are so happy you enjoyed your stay! Bob T. More 

Liverpool, NY, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We are always pleased with this hotel, and have stayed there for the past 3 years when we visit our relatives during the holidays. It's the little things that make such a big difference - the nice bathroom soaps and hair care items, and the adorable water cups. Of course, the friendly staff plays an important part. We look forward... More 

Review collected in partnership with Hampton

Helpful?
Thank Judith W
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Than you for taking the time out of your busy holiday schedule to review your recent stay with us. We are so happy that your stay was so enjoyable and that you continue to choose our hotel while in town visiting family during the holiday season! We love having you and hope to see you again soon! Bob T. More 

Dryden, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2015

This is one of the best hotels we've stayed at recently. The staff is friendly, the accommodations are clean, and an all-around good place to stay. The location near restaurants and shopping make it a great plus for us.

Review collected in partnership with Hampton

Helpful?
Thank Michael H
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you so much for your kind words and wonderful review of our hotel! We do our best to provide an exceptional experience and we are so glad you enjoyed your stay while in town. We hope to see you again soon! Bob T. More 

Hartford, United States
1 review
3 of 5 stars Reviewed December 16, 2015

I like top floor rooms but it seems that this hotel has smoking rooms mixed with non-smoking rooms on the top floor. I didn't notice the odor issue until later at night when my neighbor decided to light up and the smoke odor permeated my room through the ventilation system. If you stay here - select a room on a... More 

Review collected in partnership with Hampton

Helpful?
Thank Michael M
Bob T, Front Office Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for taking the time to review your recent stay. Allow me to apologize for any inconvenience suffered during your stay due to the location of the smoking rooms. We do try to accommodate everyone and a small section of the hotel has rooms reserved for smoking. We are trying to move away from this and provide a 100%... More 

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