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Hampton Inn Syracuse Clay

2.5 of 5 3948 State Route 31, Liverpool, NY 13090
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Certificate of Excellence 2014
Hampton Inn Syracuse Clay
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Hampton Inn Syracuse Clay
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292 reviews from our community

Traveler rating
    241
    43
    5
    2
    1
See reviews for
134
59
11
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (55)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (60)
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Corning, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Syracuse gets snow, and this hotel "gets it". When checking out, their staff actually dug out and brushed off cars and scraped windows! I have NEVER had a hotel go to such lengths. The local pizza places wouldn't deliver, but there is an Outback adjacent, and Smokey Bones and Red Lobster within easy walking distance.

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Victor, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Really impressed with the room size, had so much room with 2 queen beds and a pull out sofa we were also able to get a rollaway bed and still have a lot of room. We had 2 adults and 3 children and did not feel cramped at all. Bathroom was spotless. Breakfast was good. Pool good but could use... More 

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Endicott, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We took my two grandchildren to this hotel for a visit and for swimming. The hotel was clean, the people working there were pleasant and always had a smile. The commentary breakfast was excellent. Even under construction, which there was a sign when we registered it was still a neat quiet hotel.

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T.O.
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located amidst shopping, restaurants, major roads...great location. Although it took us about 15 minutes to get to Destiny USA, I preferred staying at this nicer hotel and location. The breakfast was included and had a daily variety that included make your own waffles, eggs, sausages, breads, fruit and more. Leslie was our host during breakfast and she... More 

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Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived late in the evening and front desk staff was very welcoming. We got into our room and noticed a smoke smell. Because some rooms are smoking rooms the smell was coming into our room. Without question they moved us to a new room and gave us a complimentary basket. They were polite and accommodating!

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United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel pool was very warm and kids had a blast. Rooms were very clean and beds were comfortable. Breakfast was great. Would def. recommend this hotel. The staff all were very courteous and friendly. The rooms were sound proof you can not hear anything from the hallway or the other rooms.

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1 review
4 of 5 stars Reviewed 4 weeks ago

Have stayed here before but never a king suite on the 4th floor. Very enjoyable and a good view of Syracuse. Great location with shops and restaurants. Even with a hockey team staying in the same hotel it was still fairly quite.

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Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and not to mention the amazing compliments of our property. We take immense pride in Wowing our guests and appreciate the acknowledgement. If you are traveling to our area again soon, please do not hesitate to contact me directly.... More 

Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 20, 2015

We were driving down to New Jersey and decided to spend the night here. The staff were really sweet. The rooms were really comfortable and nice. The room was very clean and inviting. The breakfast in the morning was great too. A lot of variety and choices. I really liked the fact that one member from their staffing team went... More 

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Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and for the amazing recognition on our efforts. We are truly a big happy family and we realize the importance make our guests feel a part of it. Thank you for recommending our hotel and we hope your... More 

Manahawkin, New Jersey
1 review
4 of 5 stars Reviewed January 6, 2015

Back in late November, we had a death in the family and my family stayed at this hotel to be close to the wake/funeral (in Fulton, NY). Robert Schoenl (the GM) and his staff were amazing! The hotel became the central point for visitors as well. They allowed us to congregate in the dining area, provided coloring books, crayons, cookies... More 

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay. We appreciate you taking the time to review our hotel and for all your heartfelt compliments. It's a joy to know that we were able to make your stay comfortable, despite the unfortunate circumstances. I am sure that the entire staff was more than happy to accommodate your... More 

Syracuse, United States
1 review
5 of 5 stars Reviewed January 4, 2015

This hotel was wonderful. Even though the lobby was being renovated, it was very clean and cozy. The staff was helpful and friendly and provided anything that was needed. The location is great! It is surrounded by grocery stores, restaurants, retail stores and a mall. I would recommend this hotel and would definitely return!

Review collected in partnership with Hampton

Was this review helpful? Yes
Elizabeth C, Guest Relations Manager at Hampton Inn Syracuse Clay, responded to this review

Thank you for choosing to stay with us at the Hampton Inn-Syracuse/Clay and for taking the time to review our hotel. I have to agree with you, our property is WONDERFUL! The secret is our amazing staff!! We make every attempt to ensure that the hotel renovations do not affect our guests. We appreciate you taking notice and offering your... More 

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Additional Information about Hampton Inn Syracuse Clay

Address: 3948 State Route 31, Liverpool, NY 13090
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Syracuse Clay 2.5*
Number of rooms: 77
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Also Known As:
Hampton Inn Syracuse Clay Hotel Liverpool
Hampton Inn Liverpool
Liverpool Hampton Inn
Hotel Style:
#1 Family Hotel in Liverpool
#1 Romantic Hotel in Liverpool
#2 Business Hotel in Liverpool

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