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All 12 Liverpool hotels

BEST WESTERN PLUS Liverpool Grace Inn & Suites

2.5 of 5 Hotel   |   136 Transistor Parkway, Liverpool, NY 13088
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Ranked #5 of 12 hotels in Liverpool
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Mamamills Waverly, New York
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223 people have reviewed this hotel

Traveler rating
    83
    85
    36
    13
    6
See reviews for
98
57
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Waverly, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here recently with my 3 girls as a little getaway from home and to spend some time shopping at the destiny mall. It was very close to the mall easy to get to and from, Close to alot of places to eat as well. I was VERY satisfied with the hotel and staff. We all enjoyed the fitness... More

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Syracuse, New York
Contributor
16 reviews 16 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We (twins age 9, DH & myself) stayed at Best Western Liverpool, NY for 2 nights in April 2014. Although this is not a five star resort the service far exceeded our expectations. We booked the room though hotwire so we did not know where we were staying until we paid. We would stay here again. When we checked in... More

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Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

On behalf of the entire team here, we cannot thank you enough for such an honest, warm, and encouraging review of your stay! Taking the time to send us such detail is appreciated more than you can know and it so great to see that we simply accomplished our goal for you during your stay! We want every guest to... More

Cumberland, Rhode Island
Contributor
20 reviews 20 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed one night in March while he was traveling on business. The rooms was standard and clean with all of the usual amenities. As this was a business trip we really didn't do anything but sleep! The pool area is large and attractive and clean but we did not use it. The breakfast was very good... More

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you so very much for your taking the time to review your stay with us! Your encouraging and positive comments let us know that we have accomplished our goal of providing you with excellent service! We want our guests to feel welcome and comfortable during their stay and we use reviews such as yours to help us stay focused... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Good location for travelling. Just right off the highway I90. Lots of restaurant nearby and close to scenic area. The enviroment of this hotel is beautiful. Parking is convenience. This is my favorite place while travelling from Boston to Canada. Highly recommendable if your are travelling with family or for business trip.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for such an encouraging and positive review of your stay with us! We work hard every day as a team in order to provide excellent service to our guests and I am glad to know that we succeeded in that endeavor for you! Whether it is a favorable or constructive review, we take the time together... More

Brunswick, Maine
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean and the breakfast and gym what you would expect. What made this stay above and beyond was Barb, the lady who worked in the breakfast. room. The only complaint I have is that it allows dogs, and one lady let hers out several feet on a leash toward me.

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us recently. It is our goal to make sure every guest receives excellent service during their time with us. We strive to make our guests feel welcome and appreciated for their business. Please allow me to apologize for the issue with the guest and their dog. We are proud... More

East Brunswick
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel and lived up to the excellent ratings I saw posted. It is 10 years old, but looks like new. John at the desk went out of his way to "make sure I come back again." All the staff was very friendly and helpful. The hotel was top-notch and extremely reasonable for the price, and much better than hotels... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Taking time out from your busy schedule to review your stay with us is greatly appreciated by myself and the entire team here! It goes without saying that we want to provide excellent service to every guest we meet as during their stay with us. Our goal is to make sure you feel appreciated for your business and enjoy a... More

North Adams, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I have stayed here before and this time they did NOT meet my expectations as a Best Western Plus. I would not recommend this hotel unless they decide to clean it and hire staff that is more attentive.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Once again, please allow me to apologize for your not having enjoyed your stay with us. Please know that I have reviewed your stay with our entire staff and I sincerely regret your receiving anything less than our best effort. We take pride in having built a solid reputation for providing excellent service to each guest we meet and clearly... More

Utica, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I would definatley reccomend staying at this hotel. The staff was friendly and helpful,especially John who checked us in! The hotel was very clean as was our room. Comfortable beds. The heater was slightly loud and made the room very hot but once the room was warm (it was cold when we first walked in) we turned it down and... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

We appreciate it very much when a guest takes time out from their schedule to review their stay with us. On behalf of my entire staff, I would like to thank you for such kind comments in your review! We strive to provide excellent service to each and every guest we meet and we are encouraged to continue those efforts... More

Kingston, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

great Value and heated pool which was very nice! The staff were outstanding and the breakfast was super! We used to stay at a different hotel in Syracuse but have changed to this hotel. Our room key wouldn't work as the battery died in our door lock. It was dealt with right away and the Manager came to our room... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you so very much for such kind comments and positive review of your stay! Exactly how you described your experience with us is our goal for each and every guest we meet. My team takes great pride in their efforts and we take the time to go over all reviews and surveys together so your comments will certainly be... More

Oakville, ON, Canada
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed March 13, 2014

Just checked in after a long drive and especially appreciated the assistance and info from Daniella; I can already tell that it will be a good stay. Our room on the first floor is clean, spacious and equipped with a fridge and generous sitting area. Easy drive to downtown Syracuse & area attractions

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Every member of the team here works very hard in making sure all of our guests are able to enjoy a comfortable and relaxing stay at our hotel. We appreciate your taking the time to not only review your stay but also in your kind comments about a member of our team! Daniela is a valuable part of my front... More

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Additional Information about BEST WESTERN PLUS Liverpool Grace Inn & Suites

Also Known As:
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Liverpool Grace Hotel
Best Western Liverpool
Liverpool Best Western
Address: 136 Transistor Parkway, Liverpool, NY 13088
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Liverpool
#3 Family Hotel in Liverpool
#6 Business Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Liverpool Grace Inn & Suites 2.5*
Reservation Options:
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