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BEST WESTERN PLUS Liverpool Grace Inn & Suites

Certificate of Excellence
GreenLeadersSilver level
2.5 of 5
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136 Transistor Parkway, Liverpool, NY 13088
BEST WESTERN PLUS Liverpool Grace Inn & Suites
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Ranked #5 of 12 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 6 days ago
Lap Hung W Toronto, Canada
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370 reviews from our community

Traveler rating
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    46
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    9
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173
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (370)
  • Mar-May only
    (98)
  • Jun-Aug only
    (105)
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    (101)
  • Dec-Feb only
    (66)
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Toronto, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

All of staffs are kindness and helpful. I can not forget the staffs' smile.The room is clean. The breakfast is good especially the waffle.The speed of in-room internet very fast. The swimming pool is clean. I really enjoyed my stay in Best Western PLUS Liverpool Grace Inn & Suite.

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

I’m so glad you chose to stay at the Best Western Plus Liverpool and I am so grateful for your kind review! It sounds like you had the opportunity to relax and enjoy your stay with us, and that makes me happy. We can’t wait to welcome you back with friendly smiles during your next visit with us! Jennifer Czarniewicz... More 

Utica, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed at this Best Western recently when my daughter was riding in a horse show at the fairgrounds, mostly for convenience as she had to be there very early in the morning. Really had a great experience. The hotel and our room was clean and the staff was friendly. Breakfast was good, had some hot items on the menu as... More 

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Adriana L First of all, let me start by saying congratulations on both your daughters horse show and your new addition. I have six kids myself and I can remember how uncomfortable it is to sleep, especially the last few months. I am so glad that you were able to get some much needed rest and I hope your daughter... More 

Plainview, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the third time we've spent the night at this hotel property and are just as pleased as the first time. Comfortable, clean room, free hot breakfast and an indoor pool for the kids. Everyone was happy.

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Janene, Thank you for taking the time to write a review about your stay at the Best Western Plus Liverpool. We are so thrilled to hear that this was your third visit with us. Repeat guests are very dear to us and we strive to make sure your stay with us is memorable every time you visit. Thank you again... More 

Washington Township, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was a king suite, perfectly clean with comfortable bed and pillows. 16 y/o son slept on sofa bed with no complaints. Room had fridge, microwave in a modern little kitchen area which was very nice. Breakfast was good. Had bread, english muffins, mini bagels, premade cheese omlete, sausage, cereal, yogurts and make your own mini waffles an pancakes.... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

K M, Thank you so much for your wonderful review on Trip Advisor. I am so delighted to hear how much you enjoyed your stay during SU Graduation. The staff always works hard to make sure we provide all of our guests with the best possible service. Again, thank you for sharing your experience with us. I hope that you... More 

Nj
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Were were here just one night for Syracuse graduation. Hotel was very comfortable and they did to-go boxes for free breakfast if you needed to leave early. Quality of the breakfast was just middling and the showers are really small. Room was very large otherwise and nicely furnished. It was a very hot day and night, but the AC worked... More 

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Dslamguy, Thank you for your review and choosing to stay with us during Syracuse Graduation. I love graduation weekend because every year I get to meet so many different people and I appreciate your choosing to stay with us. I have to agree, it was a very hot weekend in Syracuse. It's been such a long time since I was... More 

auburn, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

great stay, staff was great, room was great, excelent stay... definitely a ++++ enjoyed the jacuzzi, cleanliness , and fridge, great room, compared to what I had a the Turning Stone, can't compare, excellent experience ...

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Bill R, It is wonderful to hear how much you enjoyed your stay with us. We loved having you as our guest and truly appreciate your feedback. We strive not only to meet your expectations, but to exceed them, and your great review lets us know we did just that! We look forward to seeing you on your next visit.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

After a long day of traveling, I arrived at the hotel only to discover I made my reservation for the wrong date. George was so friendly and cheerful and when he discovered my predicament he told me it would be no problem even though the hotel was very busy. He got the manager, Jennifer, to help him. She she was... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Sarahaffer, Thank you so much for your wonderful review on Trip Advisor about your recent stay with us. George and I were both more than happy to help you get your room reservation straightened out and to make sure you had a great stay. It sounds like we did just that! We all look forward to the next time your... More 

Hazleton, Pennsylvania
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This place was pretty scary to me Kids running around . No room to swim in the pool . Left my glasses in the blankets during A blackout . Called five times they finally found them and promised to send them back but I Never got them .

Was this review helpful? Yes 1
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Susansonamission, Thank you very much for your review. I started at the Best Western Plus Liverpool right after the blackout and was unaware of your situation. It disappoints me to hear how this was handled and I would appreciate it if I could speak with you directly so I can get to the bottom of this and make it right.... More 

Orleans
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

My family booked three rooms for two nights while shopping in Syracuse. I thought that Best Western Plus would be a very nice hotel to stay in. I was wrong. The bathroom sink had hair in it and a big glop of toothpaste. I opened the fridge and there was a bottle of water and an orange left there. I... More 

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you for your review on Trip Advisor. Your concerns are very important to me and I want to thank you for bringing them to my attention. Although your comments are unexpected I am already reviewing and addressing the areas mentioned with all of my staff. I appreciate the feedback and I am very sorry you did not have our... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Stayed one night to shop. Got checked into main floor handicap room with gross bathroom that was out of date and needed to cleaned. Torn curtain. Average breakfast. Bed was ok. Breakfast average. Free parking. 15 min drive to destiny USA. Won't stay again.

Was this review helpful? Yes 1
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Dear Lcrai, Thank you so much for your recent stay with us. I am truly disappointed that our accommodations fell short of your expectations and I want to thank you for sharing them with me. I take all of our guests comments very seriously and I use them to continuously improve and exceed our guest experience. I hope you change... More 

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