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BEST WESTERN PLUS Liverpool Grace Inn & Suites

2.5 of 5 136 Transistor Parkway, Liverpool, NY 13088
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Certificate of Excellence 2014
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
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326 reviews from our community

Traveler rating
    141
    121
    38
    17
    9
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147
81
13
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
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  • All months
    (326)
  • Mar-May only
    (69)
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    (105)
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    (101)
  • Dec-Feb only
    (51)
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Kingston, Canada
1 review
1 of 5 stars Reviewed 4 days ago NEW

We (6 ladies) booked our rooms(adjoining) a year ago., when we had stayed there upon checking out. We had stayed in 2013 because the hotel we usually stayed at was booked up. We liked the nice room so we booked for this year. We didn't get the room we booked and were not told that it couldn't be reserved, until... More 

Was this review helpful? Yes
Almonte, Canada
1 review
1 of 5 stars Reviewed 4 days ago NEW

The fire alarm went off repeatedly throughout the night for no apparent reason and it frightened my 2 year old. She wouldn't sleep in her play pen after the first alarm and then fell off the bed onto her head during one of the subsequent alarms. She had a bruise on her face and a bad rug burn just below... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, Acting General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Hello, Please accept my apologies for the previous managers actions. I can assure I have corrected all the issues with the fire alarm. I have emailed you directly, if you have any other questions please feel free to contact me at 315-701-4400 thank you Kay Patel Acting General Manager More 

kanata, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay. We would highly recommend and would go back again. Rooms were very clean. Beds were comfortable. Staff was nice. Always said good morning and good evening. Breakfast was good. They were always filling any empty dishes. Lobby was clean and a great place for our group to go to sit in and play cards.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

The honest and genuine comments from our guests give us the best perspective as to how well we are doing our jobs here every day. On behalf of the entire team, thank you so very much for your kind comments in your review of your stay! Reviews like yours continue to encourage us to make sure we continue to provide... More 

Belleville, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

This was a very nice place to stay with friendly, helpful staff. The room was clean and spacious. Although we didn't use the pool, we had a look at it and it was quite nice. Clean, roomy area for breakfast which had a nice selection of tasty food. Easy to get to I 8i and I 90. Close to Destiny... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for taking the time to review your stay with us! Please know that I will be sharing your positive and encouraging review with the entire team! We work hard every day in order to make sure our guests enjoy a comfortable, relaxing stay during their time with us. Our convenient location to area shopping and attractions... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was clean, rooms were a nice size, and the free internet is great. Very fast connection. Made work after hours very convenient. The location is great right off the thruway. Close to local business and the staff is very helpful and courteous.

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for taking the time to review your stay with us! Based on your review, it is clear that you are a guest who travels regularly, which makes your review all the more encouraging to us. You pointed out succinctly the details that are important to most business travelers which tells us that we are being consistent... More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second time we have stayed in this hotel and we book the Queen suite for us and our grandson. The room is laid out with a sofa and TV, fridge and microwave as you enter and then there are two Queen beds and another TV beyond. It never feels as crowded as the standard hotel room. There... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you so much for taking the time to review your stay with us! The honest comments and opinions of our guests, whether positive or constructive are the best way for us to see how well we are doing our jobs. We work hard as a team to make sure that we are providing an excellent level of service for... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The entire staff was very rude! My heat was broken around 6pm when I checked in and nothing was done about it when we got back from spending time with our family. The entire staff was so rude and mumbling under their breath, walking away while we were talking to them. I will never stay at this hotel again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

While it is my common practice to never offer an excuse or try to justify to any guest their honest and constructive opinion or comment. In this case, however, I can truthfully say that I don't agree with the statement that any member of my staff was rude, especially since I was the one who checked you out on the... More 

Kingston, Canada
Top Contributor
51 reviews 51 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As this was a recent Trip Advisor Award winner I expected this hotel to be better than others in the Best Western chain. Unfortunately, even though it was a nice hotel, it had too many shortcomings. Our room appeared clean and tidy but suspiciously was 57 degrees upon entry. The reason is that the window was cracked open and I... More 

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

There is nothing more that can be said regarding your stay than I am sincerely sorry for the issues you experienced. I am grateful for you honest and constructive comments in your review and I hope that you can please know this is not how we operate each day, nor is it what our reputation suggests. From receiving a room... More 

Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Best Western Plus in Liverpool for a weekend of shopping. The room was clean and comfortable and a good size (room for a sitting area with a love seat and desk). All the staff were helpful and accommodating. The breakfast was included and it was a hot breakfast with a waffle station, eggs and sausages and... More 

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Receiving the honest, positive, and encouraging reviews from our guests is what really keeps us motivated every day to maintain that reputation. It goes without saying that we work hard to provide excellent service to each guest we meet. We find that paying attention to the details make a huge difference in our guests' enjoying their time with us. Thank... More 

Upstate, NY
Contributor
17 reviews 17 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Group of 8 of us stayed November 22nd, 2014. We loved the Pool and Hot Tub. Our Twp Queen Suite Rooms were perfect for our group and the hotel went above and beyond for us to check in a bit early and for our rooms to be across the hall from each other. Ralph the Manager did a great job... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you so much for taking the time to submit such an encouraging and positive review of you and your group's stay with us. Please know that I will be sure to share this with the entire team! Playing a small part in you and your group being able to relax and enjoy a comfortable is our goal for every... More 

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Additional Information about BEST WESTERN PLUS Liverpool Grace Inn & Suites

Address: 136 Transistor Parkway, Liverpool, NY 13088
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Liverpool Grace Inn & Suites 2.5*
Number of rooms: 61
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Also Known As:
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Liverpool Best Western
Hotel Style:
#1 Green Hotel in Liverpool
#4 Business Hotel in Liverpool
#4 Romantic Hotel in Liverpool
#5 Family Hotel in Liverpool

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