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BEST WESTERN PLUS Liverpool Grace Inn & Suites

Certificate of Excellence
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136 Transistor Parkway, Liverpool, NY 13088
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #5 of 12 Hotels in Liverpool
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 6 days ago
Deryck R Peterborough, Canada
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350 reviews from our community

Traveler rating
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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • French first
  • Italian first
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Peterborough, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is the second time using this hotel. Very happy with the stay. Easy check-in/out. Clean rooms. Used the hot tub and pool and enjoyed both. Substantial breakfast. Nice to have coffee, tea, ice water, and cookies in the lobby available at any time.

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Deryck R, Thank you for your kind review of the Best Western Plus Liverpool. I am so happy to read your review and I'm glad you were able to enjoy yourself in our pool and relax in our Jacuzzi! I hope that you find yourself back in Syracuse in the future, and will choose to stay at the with us... More 

Napanee
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Our stay at the Best Western was great, and the free breakfast in the morning was delicious and exceeded our expectations. The beds in the rooms were very comfortable as well. Thankyou for a great stay! Too bad they would not except the $75.00 a night coupon in the travel magazine though.

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Alison G Thank you so much for the wonderful review on Trip Advisor. As the new General Manager here at the Best Western Plus Liverpool, I am enjoying reading the reviews and getting to know my guests. I'm so glad you were able to enjoy our breakfast. It is a great way to start the day and we have so... More 

kingston, Canada
1 review
4 of 5 stars Reviewed 1 week ago

great location for shopping the beds were comfortable and we liked that we had a room with a pullout couch since we were a group of 5 the staff are super friendly and helpful I have stayed here a few times before and will stay here again

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Stephanie M Thank you for taking the time to review your recent visit. It sounds as though you truly had a great weekend away with plenty of shopping! It is always nice when our guests let us know how great their stay was and I'm so happy to hear that you will be back. Please ask for me...I would love... More 

Grimsby
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

in the morning we had no hot water and no power. It was had to leave the hotel as the hallways were so dark for walking and doing the stairs was dangerous…the reserve hallway lights were out also. because there was no power, our morning meal was fruit and water…they could not get juice, milk or we could not heat... More 

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

AmberPretto, I would like to thank you for taking the time to send in a review. My name is Jennifer and I am the new General Manager here at the Best Western Plus Liverpool. I understand there was an area wide power outage on the morning of your departure and I do apologize that the staff did not communicate this... More 

Conklin, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

There was a power outage on the whole street. The hotel staff did the best they could to help all the guests feel comfortable. There was hot water, the pool was working and breakfast was served, cold items. Babs at the front desk at check in was super! She called a cab for us and gave us information on local... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Brandy D Thank you so much for taking the time to let myself and all of our readers know about your experience here at the Best Western Plus Liverpool. I am sorry about the area outage but I am very pleased to hear that the staff did everything they could to make sure you were well taken care of. Please... More 

Orleans, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very Clean. Quiet. Close to all shopping. Have tried others in the area, and this is the go-to place for us. We always stay at this hotel when we visit Syracuse because we like consistency. Just wish that they could offer a "Canadian At Par" deal because our Canuck Buck is so weak right now.

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Gary S, Thank you so much for your review here on Trip Advisor. My name is Jennifer and I am the new General Manager here at the Best Western Plus Liverpool. I see you travel to Syracuse frequently and I am happy to hear we are your go to hotel! I would love to have the opportunity to meet you... More 

Paris, France
Top Contributor
55 reviews 55 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Front desk in disrepair, took forever to check in, room was in need of repairs, fairly clean room. Pool was disgusting, hair and garbage floating on surface, water cloudy, sand on bottom of pool?, hot tub OK. Breakfast was not a surprise, watery eggs, fat congealed on sausage, fruit was rotted. Propery was of low quality overall. Not really good... More 

Was this review helpful? Yes 2
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Nunya, I would like to take the time to introduce myself. My name is Jennifer and I am the new General Manager here at the Best Western Plus Liverpool. While I am very sorry to hear about the issues you experienced while staying here, I am very grateful for your review. These are all things I need to know to... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived late - close to midnight - just a place to lay our heads before hitting the road again in the morning. Pete, the front desk man, was so friendly and helpful. A very, very nice Best Western. On same par as a Hampton, maybe a tad nicer. Great room, comfy bed, breakfast included. We were traveling with a... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Hi Loriannchicago! I just wanted to take the time to thank you for posting such a wonderful review. I'm so glad to hear we were able to impress you on your stay! We look forward to another opportunity. Thank you for staying with us, we hope to see you again! Jennifer Czarniewicz General Manager jennifer@bwliverpool.com (315) 701-4400 More 

LIndsay, Canada
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Not as good as I had hoped for, since it's a Best Western Plus location. The heater fan was so noisy I couldn't sleep! The bed was comfortable but that didn't help because of the fan. We were so tired that I did not complain about it until morning. They said they would have moved us to another room. Breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Lianne B, I want to thank you for your recent review. I do want to personally apologize for not having cookies upon your arrival. Also, I do what to apologize that for the heater fan being loud in your room. Our units are fairly new, however I did have maintenance take a lot at this so other were not disappointed... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

the rooms are very comfortable and clean. The breakfast has good variety. The staff are very polite. The only downside was that the pool was a little cool and there were way too many kids staying there this time so was sometimes noisy.

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Katrina, Thank you for all the GREAT comments you posted. I know the staff will be happy to see them as well. Thank you for staying with us. We hope to see you soon on your next trip ! More 

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