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BEST WESTERN PLUS Liverpool Grace Inn & Suites

2.5 of 5 136 Transistor Parkway, Liverpool, NY 13088
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Certificate of Excellence 2014
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
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335 reviews from our community

Traveler rating
    145
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    41
    17
    9
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152
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buffalo, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

The facility is quiet. Everything appears clean, although the bathroom smelled of mildew. Small pillows yet puffy. Everything was fine. The breakfast area was immaculately clean... Cleanest waffle maker I've ever seen!!! Easy check in and out. 2.5 Stars.

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Hanover
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I booked this hotel very last minute after visiting Destiny USA. We booked through trip advisor (which saved a good bit of money!) an actually showed up before our booking came through. Fortunately, the woman at the front desk was very accommodating and wonderful to work with (I think her name was Bevette). Once we got to... More 

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Oswego, New York
1 review
4 of 5 stars Reviewed yesterday NEW

Our stay was very pleasant. Clean, comfortable room, friendly staff, free wifi. The only issue we had is that it was 20 something degrees out and the heat was not on in the room when we arrived. We had a corner room and the curtains were open, so it was probably about 50 degrees in the room when we arrived.... More 

Review collected in partnership with Best Western

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Apalachin, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel room was very big and inviting. It had upgraded items in the room i.e. granite counter in bathroom, crown moulding The room was clean and tidy. The staff were very helpful and in good spirits. This hotel was located just off the Thruway exit and a 5 min. commute to Destiny USA. Next time in the city I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Denver, Colorado, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We had an excellant night at this motel. Clean, new, and excellant service. We also found neaeby an excellant and popular resturant. The breakfast choices were very good. The bed was confortable, and the heating system worked better than most motels on a cold night.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My 2 boys (10 and 9) enjoyed the pool very much (nice and warm) and the hot tub. Loved the location as it was near Destiny USA which was our intended place to visit. The room was clean and the staff were friendly.

Was this review helpful? Yes 1
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

On behalf of our entire team, thank you for taking the time to review our hotel and for your kind comments regarding your recent stay! We want our guests to feel welcome and appreciated for their business when staying with us. Our constant goal is to exceed guest expectations and build lasting relationships with our guests. We hope you will... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Pretty smooth stay. I was in town for a family function and chose this Best Western because of good history with the brand and convenience, and it served its purpose. It's cheaper than a lot of the hotels in the area and it's pretty no frills as a result. All your basic amenities, it was clean and quiet, so not... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for taking the time to review your stay with us. We highly value the honest input and comments from our guests. We look forward to extending our hospitality to you the next time you are in the area. More 

Virginia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfect hotel while visiting family. Easy to find location right off the thruway (90), in a very uncongested area; no problems with local traffic. Breakfast at the hotel made the visit to family easier. Staff unusually nice. Hotel was clean and felt new, although apparently it has been there for a few years. Rooms felt a little larger than comparable... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you kindly for taking the time to submit such an encouraging and positive review of your family's recent stay with us. Please know that I will be sure to share this with the entire team. Thank you very much for your business and we look forward to your next stay! More 

Syracuse, United States
1 review
3 of 5 stars Reviewed 5 weeks ago

I wanted to get away as I do every month with my husband and I ended up being sick because the smell of cigarettes was so strong in the bathroom and cologne in the room. It was over powering. My night was ruined.

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Please allow me to begin with my sincerest apologies for the issues raised in our review. We do appreciate your honest and constructive review. We have taken necessary steps to address the issue in the room you stayed in. Thank you very much for your business and the time taken to review your stay. More 

Kingston, Canada
1 review
1 of 5 stars Reviewed December 15, 2014

We (6 ladies) booked our rooms(adjoining) a year ago., when we had stayed there upon checking out. We had stayed in 2013 because the hotel we usually stayed at was booked up. We liked the nice room so we booked for this year. We didn't get the room we booked and were not told that it couldn't be reserved, until... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Hello Kim C, I sincerely apologize for the unsatisfied stay you had with us at our hotel. I can assure you this is not the norm for this hotel. Unfortunately, you were put in a handicap room because that was all that was left with two queen beds. When booking through a 3rd party agent we try to place each... More 

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Additional Information about BEST WESTERN PLUS Liverpool Grace Inn & Suites

Address: 136 Transistor Parkway, Liverpool, NY 13088
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Liverpool Grace Inn & Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Liverpool Best Western
Hotel Style:
#1 Green Hotel in Liverpool
#4 Business Hotel in Liverpool
#4 Romantic Hotel in Liverpool
#5 Family Hotel in Liverpool

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