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BEST WESTERN PLUS Liverpool Grace Inn & Suites

Certificate of Excellence
GreenLeadersSilver level
2.5 of 5
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136 Transistor Parkway, Liverpool, NY 13088
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BEST WESTERN PLUS Liverpool Grace Inn & Suites
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Ranked #5 of 12 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
soozieQzie Ottawa, Canada
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379 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Italian first
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Ottawa, Canada
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here here for two nights with my sons. The room was clean and the beds were very comfortable. My only complaint is that the tub didn't drain during showers, making it pretty nasty to be the 2nd or 3rd person to hit the shower when you're all trying to get out the door in the morning and don't... More 

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New York City, New York
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Best Western of Liverpool was an overall good experience. The customer service was top notch, especially from Barbara, she was nice to speck to. The rooms were very clean, comfortable and the utilities worked flawlessly. The Wi-Fi worked like a charm. The morning breakfast was pretty hearty with diverse options, The hallways were quiet and guest were respectful of... More 

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Cleveland, Ohio
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Located just off the highway, this hotel was perfect for our overnight stay. We were only a few minutes from the lake and very close to a wide variety of restaurants, including many local choices. The room was clean and the beds comfortable. The swimming pool was a little cloudy but we still used it. Breakfast was adequate. Would have... More 

Review collected in partnership with Best Western

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Truro, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed one night, very clean room. Nice walking trail around hotel and complex next door. Comfortable bed, nice sitting area. Friendly staff made check in a breeze. Free breakfast to get your day started.

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Spanish Fork, UT, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We had to travel to upstate NY for my mother's funeral...short notice, but we found this hotel and was pleased that it was so nice. It made a hard situation a bit better to handle. The breakfast was fine and the beds were comfortable.

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Barbara B, First and foremost, please accept my condolences on your mothers passing. I want to thank you for writing and and letting me know about what a nice stay you had during this time. I'm glad we were able to help make the situation a little bit better and I do hope that you are able to visit us... More 

Webster, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very large suites. Staff was very helpful. Breakfast was good. Overall a very nice stay. We had our softball team stay here for a local tournament. Very convenient. rates were very good. I would highly recommend this hotel.

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thomas S, Thank you for your review and recommendation to other viewers! You definitely sound like you had a great stay and experienced wonderful service from our staff. We have a great team and they work hard to ensure our guests have a memorable stay. We look forward to your return visit. Jennifer Czarniewicz General Manager jennifer@bwliverpool.com More 

Elba
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel staff is very friendly and accommodating. The breakfast offers a wide variety of foods-including hot and cold items. The room was clean with a comfortable bed. The fitness room was small but adequate.

Review collected in partnership with Best Western

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Dear Patricia W, Thank you for taking the time to share your recent experience at the Best Western Plus Liverpool. I always love reading guests comments and knowing that we have made an impression on them. We strive every day to make our guests experiences the best that they can be. Thank you again and I look forward to your... More 

Austin, Texas
Level Contributor
181 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We hit heavy rain on our trip and sought shelter in Syracuse. The Best Western Plus was the first place we visited and they did not disappoint. While their standard rooms were all sold out, they gave us a discounted rate on a suite. The entire hotel is very well appointed and has a nice fitness center and pool. Unfortunately... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Dear Moved2Texas, Thank you for coming to stay with us while you sought shelter from the storm! I am so glad you enjoyed your time here with us and were able to enjoy our breakfast buffet in the morning. Along with our make your own mini waffles we've recently added fresh danish, muffins, bagels and breads delivered daily from the... More 

Chagrin Falls, Ohio
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was traveling over Memorial Day weekend for a new work assignment. I must have been more frazzled than I thought because it wasn't until the next day when I was unpacking at my next hotel when I realized my laptop and both my flash drives were missing. In a state of panic I called this hotel and the staff... More 

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General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Amy, Thank you for taking the time to write a review on Trip Advisor. I know with your new job you are very busy and I appreciate you thinking of us. It was my pleasure to help you get your laptop back as quickly as I could. I know how important it was to get it to you. I'd be... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed May 24, 2015

All of staffs are kindness and helpful. I can not forget the staffs' smile.The room is clean. The breakfast is good especially the waffle.The speed of in-room internet very fast. The swimming pool is clean. I really enjoyed my stay in Best Western PLUS Liverpool Grace Inn & Suite.

Review collected in partnership with Best Western

Was this review helpful? Yes
General M, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

I’m so glad you chose to stay at the Best Western Plus Liverpool and I am so grateful for your kind review! It sounds like you had the opportunity to relax and enjoy your stay with us, and that makes me happy. We can’t wait to welcome you back with friendly smiles during your next visit with us! Jennifer Czarniewicz... More 

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