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All 12 Liverpool hotels

BEST WESTERN PLUS Liverpool Grace Inn & Suites

2.5 of 5 Hotel   |   136 Transistor Parkway, Liverpool, NY 13088
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82%
Ranked #4 of 12 hotels in Liverpool
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 6 days ago
debodell Downsville, New York
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285 people have reviewed this hotel

Traveler rating
    122
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See reviews for
130
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Downsville, New York
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here during State Fair week with two friends - Easy check-in; helpful staff; clean rooms and bathrooms; spacious rooms with refrigerator - VERY comfortable beds and pillows. Nothing bad to say at all. I thought the breakfast was very good - and the attendant for the continental breakfast was very friendly and helpful. I would definitely stay here again,... More

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

The New York State Fair is always one of our busiest times of the year and we work even harder to stay focused on providing excellent service to each guest we meet. Regardless of how busy we are, it is always our goal for guests to enjoy a comfortable, relaxing stay with us. It is very encouraging to read that... More

Canada
1 review
2 of 5 stars Reviewed 1 week ago

The room was too humid and the pool too hot. The employees was very professional. The carpet in our room was sticky. The breakfast was a continental breakfast that overall was satisfying. The desk clerk was very helpful to direct us.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Please allow me to begin with my sincerest apologies for the issues raised in our review. It is our goal every day to provide our guests with excellent service and a comfortable stay. It is embarrassing to read that we failed to accomplish those goals for you. I do appreciate your honest and constructive review and please know that we... More

Kingston, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Our stay was absolutely great. Hotel staff was very accommodating. The outside appearance was great. The continental breakfast was excellent. I didn't get to use the pool but every time I walk past it there was people using it.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for taking the time to review your stay. We work hard as a team to make sure our guests are able to enjoy a comfortable, relaxing time with us. Providing excellent service to every guest we meet is our daily goal and I am glad to read that we accomplished that goal for you! Please know... More

Massena, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Had dropped our son off at the airport in Buffalo late and wanted to drive part way home. We had driven by this property many times and decided to give it a try. Great stay! Only hiccup was that the night attendant didn't know how to apply an email travel card to my bill. But by the time I checked... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

I am glad to read that even though you experienced a minor issue during check-in, it was resolved and taken care of by the time you came down for breakfast in the morning! I made it a point to review all of the Best Western program processing procedures with both of our night audit staff members making sure they can... More

Port Jervis
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Nice hotel for a backwater town. We attend Scottish Games and stay here each year and are not unhappy. Very pleased with every aspect besides the powered eggs for breakfast, but you get that in every hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for taking the time to review your stay! We value our guests' feedback and we make sure to go over their comments and suggestions as a team. Making sure that we provide you with excellent service while enjoying a relaxing stay is our main goal and I am glad to read that we accomplished that for... More

Schenectady, New York
Top Contributor
76 reviews 76 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here 4 nights while working in the area. I found most everything to be well above average. Three minor "complaints" - the tub (room 229) drained slowly so by the time I was done with my shower, there was an inch or so of water in the tub; the bathroom door does not stay open with out jamming the... More

Was this review helpful? Yes 1
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you for your honest and overall positive, encouraging commentary in your review! We appreciate every time a guest reviews their stay with us as it give us the best viewpoint on how well we are doing along with where we need to focus our efforts. Please know that our bathroom doors are on spring hinges based on our insurance... More

Detroit, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff of this hotel was particularly friendly and accomodating, providing almost immediate responses to our requests for a cot or for more pool towels. The location just off the highway was perfect for our trip as we were passing through the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

On behalf of the entire team here, thank you for taking the time to review your stay with us! We greatly value our guests' honest opinions and comments because they help us maintain our focus in providing excellent service to every guest we meet. Making sure that you feel welcome and appreciated for your business is important to us since... More

Ruskin, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel has been our place to go in Syracuse for 3 years. The staff is always friendly and the rooms are clean and just great. We enjoy the breakfast also. We are always traveling or 2 or 3 weeks when we get to Syracuse so we use the guest laundry also. Very clean and convenient.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you for your encouraging and kind comments! We very much appreciate and value our guests' honest input, both positive and constructive. It is our goal to make sure that every guest we meet receives excellent service while enjoying a relaxing, comfortable stay. Making sure you feel welcome while with us is part of our overall effort making sure we... More

Ontario
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed here as it was close to the airport - less than 10 minutes away. The staff was friendly and very helpful. As we had to catch an early morning flight, they even gave us coffee and a muffin to take with us. This was greatly appreciated as we left at 4 am and breakfast wasn't being served... More

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

Thank you very much for taking the time to review your stay! We take every guest review seriously and we appreciate both the positive and constructive ones received. We use the input from our guests to maintain a consistent level of excellent service and address any issues that arise. Your kind comments help encourage us to stay focused on our... More

Fort Garland, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

My sister and I have stayed at this hotel three times now as I have traveled back to NYS for high school reunions. The rooms are clean, the bathrooms are adequate with a great shower head, and the wifi works well. The hallways are quiet and the breakfast bar is wonderful. The staff is helpful, welcoming and understanding (when we... More

Was this review helpful? Yes
Ralph D, General Manager at BEST WESTERN PLUS Liverpool Grace Inn & Suites, responded to this review

I appreciate it very much when our guests take the time to write a review of their stay with us so thank you! It is our goal to provide excellent service to every guest we meet and we take pride in our efforts every day. Knowing that we were successful in achieving our goal with you during your time with... More

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Additional Information about BEST WESTERN PLUS Liverpool Grace Inn & Suites

Address: 136 Transistor Parkway, Liverpool, NY 13088
Phone Number:
Location: United States > New York > Finger Lakes > Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Liverpool Grace Inn & Suites 2.5*
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Also Known As:
Best Western Liverpool Grace Hotel Liverpool
Best Western Liverpool Grace Inn And Suites
Liverpool Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Liverpool #4 Romantic Hotel in Liverpool #4 Family Hotel in Liverpool #5 Business Hotel in Liverpool
Hotel Class
Number of rooms
61

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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