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The Barton Hill Hotel & Spa

Certificate of Excellence
100 Center Street, Lewiston, NY 14092 (Formerly Niagara Inn at Barton Hill)
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The Barton Hill Hotel & Spa
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Ranked #2 of 6 Lewiston B&B and Inns
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
GermanKid22 Pittsford, New York
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688 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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  • English first
  • Italian first
  • Any
English first
  • All months
    (688)
  • Mar-May only
    (150)
  • Jun-Aug only
    (215)
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    (188)
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    (135)
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Pittsford, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed the night of 06/24/15, and arrived at the hotel around 5PM. When we got to the hotel, there was nobody to be found anywhere, not a single employee for a good 15 minutes. Once settled, we were ready for a shower, in which we found some dead spiders. Plus the bed was fixed in a rush and looked... More 

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Delaware
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed her for 2 nights for a family event. The hotel is unique in that all of the rooms are a little different, it reminded me of a historic mansion. We had an Executive room on the 4th floor which was very large with a King Bed, couch, 2 chairs, desk, TV, and very large bathroom with a large... More 

Was this review helpful? Yes 1
Elizabeth R, Manager at The Barton Hill Hotel & Spa, responded to this review

Dear Valued Guest, Thank you for visiting us in Lewiston – we are elated to hear you had such a great time at our hotel and that you had a chance to enjoy some of our amenities such as breakfast and room accommodations. We will be sharing your review with our team! Kind regards, Elizabeth Rothwell Regional Director of Marketing,... More 

Lewiston, New York
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 4 weeks ago

Lewiston is my hometown and I dreamed of having my wedding at The Barton Hill Hotel and Spa. The view from the second floor terrace is glorious! After some last minute changes in ownership just weeks before the wedding I was a very nervous bride. Needless to say I shouldn't have been. The new staff was wonderful! They went out... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 27, 2015

We stayed here on a Friday night utilizing the Groupon deal. I selected it because it was near the Falls and we wanted to tour around for the day and stay overnight before heading home. I tried several times to book a reservation with the on-site restaurant since we were promised a $20 dining credit but never was able to... More 

Was this review helpful? Yes 2
Woodstock
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed May 26, 2015

My wife and I visit Lewiston a couple times a year, usually to go to Apple Granny restaurant. On our last few visits we noticed the Barton Hill Hotel and thought it would be a nice place to stay for an adult night form the kids. When a deal came up on Groupon just before our anniversary I snapped it... More 

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Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 12, 2015

New management has a lot to fix at this hotel. My wife and I stayed here on a Friday night along with two other family members. We had three rooms. No one greeted us as we walked in and the three people at the individual desks (there is no front desk) were busy talking to each other. No one asked... More 

Was this review helpful? Yes 5
Elizabeth R, Manager at The Barton Hill Hotel & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to share feedback from your recent stay. As you have mentioned Barton Hill Hotel & Spa is under new management as of three weeks ago. We are very excited to be working with the Barton Hill and in the charming town of Lewiston. We sincerely apologize for the issues you identified... More 

2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 4, 2015

My husband surprised me with an anniversary getaway to Barton Hill Hotel & Spa. He purchased a groupon for our 2 night stay which included spa credit and dinner credit for their own restaurant. The lobby is beautiful and matches the charm of Lewiston. We checked in and asked where to park. I believe we paid a resort fee which... More 

Was this review helpful? Yes 3
Elizabeth R, Manager at The Barton Hill Hotel & Spa, responded to this review

Dear Valued Guest, Happy belated anniversary to you and your husband! Thank you for taking the time to share feedback from your recent stay at The Barton Hill Hotel & Spa. As noted in your review Barton Hill has very recently transitioned to a new management company. We are in the process of working quickly to identify improvements that can... More 

Buffalo, NY
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 1, 2015

Had a great view of the river. Room was huge but lots of wasted space. Building looked very old but the front desk staff said it was built in 2006 and constructed to look old. Even the cracks in the walls and molding? No fridge. TV in an odd location. Continental breakfast so-so. Given the price, I expected much, much... More 

Was this review helpful? Yes 2
Elizabeth R, Manager at The Barton Hill Hotel & Spa, responded to this review

Dear Valued Guest, We thank you for sharing feedback from your recent visit to The Barton Hill Hotel & Spa. The hotel has just undergone a change in management and I apologize that our front desk associate was not able to assist with your transaction in a more timely manner. We began working with this property a couple weeks ago... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 5, 2015

I found this hotel through Groupon and specifically chose it for the spa. My daughter, a college athlete, and I were hoping to get massages. I called for about a week and a half in advance of our stay to inquire about appointments for the spa. It took a long time for a return phone call from the spa, but... More 

Was this review helpful? Yes 2
New Castle, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 3, 2015

We stayed two nights at this hotel, April 1 and 2. The hotel itself is very quaint and charming - almost like a large mansion. There are several fireplaces in the lobby, none of which were functional. We stayed in Room 315, described as a King Portage Room. We were extremely disappointed in the room location, specifically the view from... More 

Was this review helpful? Yes 1
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