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Holiday Inn Express Hotel & Suites Latham

2.5 of 5
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400 Old Loudon Road, Latham, NY 12110
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Holiday Inn Express Hotel & Suites Latham
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Ranked #8 of 17 Hotels in Latham
A recent review
4 of 5 stars reviewed 4 weeks ago
WishIC0uldTravelM0re Buffalo, NY
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156 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montpelier, Vermont
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I usually find the Express units of the Holiday Inn chain to be better than the average HI. I recently had to stay at the Latham HI Express and I was let down. This building isn't very old, but it shows the type of lack of care that inflicts the chain in general. I know my points are nit-picking, but... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

I just finished reading your review on Trip Advisor and wanted to formally apologize for your the conditions you noted during your recent stay with us. I always appreciate my guests who take the time to blog about their experiences. We are aware you have many choices when it comes to where you could stay. We would love to see... More 

Buffalo, NY
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Breakfast spread is great. They even had bacon - who doesn't love bacon?! There is also a nice sports bar attached to the hotel. We ate there both nights. Staff was very friendly, even when we brought in a group of 25 people. As for hotel room, it was nice. The sound on our TV only worked sporadically. Reported it... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

WishICouldTravel, thank you so much for saying our staff is friendly as that is the greatest comment our hotel can receive!! Thank you for taking the time to write of your experiences on Trip Advisor. Bob Greene, General Manager More 

Coconut Creek, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

We stayed at the Holiday Inn Express in May 2014. The location is great, it's just off the highway. It is close to Albany and a short hop to Saratoga Springs. The property and rooms are clean. Hot breakfast is provided every morning and when travelling with the family this is a plus. The stay for the most part was... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Edward G, I apologize for our handling of the fire alarm as no one wants to leave their room and go outside in the middle of the night. Thank you for your nice comments and the clean rooms and location. Bob Greene, General Manager More 

Carmichaels, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 8, 2015

All in all, an average place. Restaurant/ bar on site with reasonable prices, which is nice. Clean rooms. Like other reviewers, wasn't recognized as a platinum ihg member,and in fact I had to contact the ihg people for my points. The young.tall, dark headed kid behind the desk isasmug little punk, so watch him. Hot water in showers was never... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear etwilli2, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We always strive to provide great service and superior accommodations to all of our guests, and it is nice to read that your dining experience and the rooms are... More 

Buffalo, NY
Contributor
20 reviews 20 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed February 26, 2015

Stayed a couple of nights for a nearby conference. Both mornings there was no hot water. No one made any effort to communicate what the problem was. The layout of the hotel is strange. The restaurant / bar is at the end of a long series of hallways. The fitness area had no cleaning materials and smelled terrible. Overall a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear Robert8181, Thank you for taking the time to express your thoughts and concerns about your stay with us. We truly regret to see that you were disappointed on several aspects particularly with the unavailability of hot water and service received being below par. Kindly be assured that the valuable points you have raised are noted and will be discussed... More 

New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed here for one night on our way upstate. Quick and easy check-in at 11pm. Easy check out early in AM. Right off highway. Stayed on 2nd floor, nice and quiet. We would stay here again. Had free breakfast on the go as we left! Free wifi.

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Thank you for staying with us and your 5-Star rating of our hotel!! I so respect the travelers who blog about their experiences after the return. Thank you again and stop in for a cup of coffee next time you are in the area!! Bob Greene, General Manager More 

Halifax, Massachusetts
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 23, 2015

We had the pleasure of staying here a few weeks ago when we were visiting the in-laws. I used to live in Latham years ago so I was knowledgeable about the area anyway. The long story short, I am a platinum member of IHG and used points for the night my family stayed here. Corporate initially booked us a standard... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Wow, I wish all my guests feel like they were treated as Kings and Queens!! Thank you so much for posting that on Trip Advisor. Bob Greene, General Manager. We thank you so much for being a Platinum Elite member and choosing our hotel. If you decide to return to visit family again, be sure to call!! Bob Greene, General... More 

Hillsdale, New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 17, 2015

This hotel is perfectly located near our son's business. We were a little reluctant to stay here, however, because of a few reviews that we had read regarding the staff. We've stayed here at least four times and our experiences have been very positive. We have found the staff to be highly professional and responsive to our needs. Eileen has... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Doug G from Hillsdale, NY- Thank you for writing of your positive experiences when visiting your son's business. Eileen is our guest service super professional and it is a pleasure to have someone on our staff such as her. Thank you again!! Bob Greene, General Manager More 

Blandford, Massachusetts
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 18, 2014

I stay at this location a lot. It is always clean and the service is usually good. This stay was exceptional. I arrived late. Normally a late arrival does not get an upgrade. I am a platinum member. Anthony put me in a room (241) that was unbelievable. Two bedrooms, one with a Jacuzzi. Living room and kitchen. Anthony did... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Sandsculptureman from Blandford, MA- I was thrilled to read we took such great care of a Platinum Guest as that is exactly what we should be doing!! We so thank you for choosing our hotel as we know you have many options. Thank you again!! Bob Greene, General Manager More 

Sharpsville, Pennsylvania, United States
Top Contributor
100 reviews 100 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 17, 2014

Front desk staff was helpful and very professional. Room was as expected with very comfortable bed and temperature. Bathroom amenities were perfect, great for a business stay with plenty of things (gas, shopping, food) very close.

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Stephan C from Sharpsville. Thank you so much for your Trip Advisor blog about your December visit with us. We know you have many different hotel brands to choose from and thank you for staying with us here in Latham, NY! Thank you again!! Bob Greene, General Manager More 

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