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Holiday Inn Express Hotel & Suites Latham

3.0 of 5
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400 Old Loudon Road, Latham, NY 12110
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Latham
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177 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (177)
  • Mar-May only
    (35)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (24)
All months
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight because we were in the area for a wedding. We got a great rate as part of the wedding block of rooms. They accommodated us with our requested early check in. The front desk women were friendly and helpful. Our room was large and comfortable. The complimentary breakfast was excellent. There are both hot and cold items... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Randi M, thank you so much for your response on Trip Advisor!! We appreciate hearing all types of feedback from our guests. Thank you for saying the staff were friendly. I was very pleased to see you very much enjoyed the breakfast!! Thank you again, Bob Greene, GM More 

Fairfax Station, Virginia
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Checked in on Saturday and had a suite. This must be the place to host weddings and parties. So noisy you could not sleep and people were drunk everywhere. Gave our mail to the front desk to mail and has not be seen since. Could not get connected on the internet. Checked back in on Sunday a week later. Saturday... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Stephen H, I just read your review on Trip Advisor and wanted to reach out to you to apologize. If you get a moment, give me a call at 518-783-6161 and I will refund your last stay, Bob Greene, General Manager More 

Travelers are raving about these Latham hotels

Levittown, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Actually made my online reservation at the Albany HIE and showed up at Latham looking for my room. Christopher Porrazzo, Assistant General Manager was courteous and helpful in getting my reservation changed without a cancellation fee. Everything we needed, and even stuff we didn't think of was there for us, all without hesitation. Room was immaculate and quiet and everytime... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Patricia T from Levittown New York- Thank you so much for your review of our hotel on Trip Advisor. Assistant General Manager Chris Porrazzo is truly a hospitality professional and I thank you for mentioning that. Thank you again and please stop in and say hello your next visit!! Bob Greene, General Manager More 

Cohoes, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Amazed !!!!! Would be the Best way to describe our wedding experience , I'm very fussy and like things a certain way so Stephanie and Ricardo had there work cut out for them. They listened to all my wishes an demands and executed them perfectly. I had family in from out of state, and all went well with their visit.... More 

Was this review helpful? Yes 2
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Thank you so much for taking the time to write about your wedding experience here!! I know that our staff, especially Stephanie and Ricardo, take great pride in their work and I was thrilled to read your comments. We know that the wedding day is such an important life event and we want to make sure it is as memorable... More 

Albany, New York
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 29, 2015

Let's say this, I've stayed in much nicer suites within this chain and at other hotel chains. Who expects a full size bed in a suite clearly big enough for more? We were staying there with many of my new wife's family and I expected our room to be part of the group rate, since we were the point of... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Daniel T from Albany, in reviewing your comments I would like to sincerely apologize for your experience here at the hotel this past weekend. I apologize for not getting back to you sooner regarding the pricing of your suite. The Front Office Manager indicated he did finally speak with you last night and he was able to resolve the situation.... More 

ny
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 29, 2015

Arrived at the hotel about 4pm.We were there overnight for my son,s orientation at Suny Albany We were greeted by friendly front desk reps.Waited 10 minutes to be checked in.The reception area needs complete updating.Does not look like the newly upgraded Holiday inns that we know .The hallways looked clean but with dingy old lights,carpets and wallpapers.Needs some tlc ..The... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Kemi O, thank you for taking the time to post your comments regarding our hotel on Trip Advisor. Thank you for indicating the hotel was clean and that breakfast was great. I did mention to the front office manager to make sure all guests are aware of our on-site restaurant. Thank you again!1 Bob Greene, General Manager More 

Poughkeepsie, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2015

We had a block of rooms this past weekend for our daughter's wedding in the area and we were embarrassed. The hotel was overrun with unruly teenagers and their parents. Our guests had banging on their room doors at midnight, teens were racing around the bar area and up and down the halls, throwing each other into the pool etc.... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Carol F from Poughkeepsie, New York- Please accept my sincere apologies for your experiences this past weekend at our hotel. The hotel had many sports teams this past weekend and it caused many problems. We have internally discussed moving forward how to best manage a weekend with so many teams in-house and we have implemented stricter guidelines. I am sorry... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Maeson the woman at the front desk was extremely accommodating . I will go back because of her. She saved my sanity, and helped me have an enjoyable weekend. She was able to switch my room to accommodate my grandchildren. I work with the public, and sad to say it is rare to find such great customer service. Thank you... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Susan E, thank you for your kind words regarding our front desk associate Maeson. She will be thrilled you mentioned her by name. She truly is a hospitality professional. We hope to see you back at our hotel in the future and please stop in any say hello!! Bob Greene, General Manager. More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

I was recently on a bus tour in the USA with a friend where I was the token Scot. on 14/06/2015 we overnighted in the hotel. At breakfast the following morning our breakfast room attendant Tammy Raymond proved herself a credit to the hotel. She was very helpful to a guest unsure of the routine and it was done in... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Pat W from Glasgow United Kingdom- Thank you for taking the time to post your comments regarding your stay on Trip Advisor. We appreciate our guests who blog about their travels. Tammy will be thrilled when I bring your comments to her. Thank you again!! Bob Greene, General Manager More 

New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 3, 2015

There were no reviews for this hotel on the Holiday inn website, however we were pleasantly surprised. The room was huge, comfortable, and clean. It was a very short stay and I wish I had more time to stay in the area.

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

LynneSand1or2or3or4 thank you very much for taking the time to blog about your stay with us this past June. We host many families who travel during the summer and are thrilled you had a pleasant visit with us. If your travels bring you back this way, please stop in and say hello!! Bob Greene, General Manager More 

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