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Holiday Inn Express Hotel & Suites Latham

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400 Old Loudon Road, Latham, NY 12110
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Holiday Inn Express Hotel & Suites Latham
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Ranked #8 of 17 Hotels in Latham
A recent review
4 of 5 stars reviewed 1 week ago
Edward G Coconut Creek, Florida
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154 reviews from our community

Traveler rating
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    54
    24
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    23
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coconut Creek, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at the Holiday Inn Express in May 2014. The location is great, it's just off the highway. It is close to Albany and a short hop to Saratoga Springs. The property and rooms are clean. Hot breakfast is provided every morning and when travelling with the family this is a plus. The stay for the most part was... More 

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Carmichaels, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

All in all, an average place. Restaurant/ bar on site with reasonable prices, which is nice. Clean rooms. Like other reviewers, wasn't recognized as a platinum ihg member,and in fact I had to contact the ihg people for my points. The young.tall, dark headed kid behind the desk isasmug little punk, so watch him. Hot water in showers was never... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear etwilli2, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We always strive to provide great service and superior accommodations to all of our guests, and it is nice to read that your dining experience and the rooms are... More 

Buffalo, NY
Contributor
20 reviews 20 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed a couple of nights for a nearby conference. Both mornings there was no hot water. No one made any effort to communicate what the problem was. The layout of the hotel is strange. The restaurant / bar is at the end of a long series of hallways. The fitness area had no cleaning materials and smelled terrible. Overall a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear Robert8181, Thank you for taking the time to express your thoughts and concerns about your stay with us. We truly regret to see that you were disappointed on several aspects particularly with the unavailability of hot water and service received being below par. Kindly be assured that the valuable points you have raised are noted and will be discussed... More 

New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed here for one night on our way upstate. Quick and easy check-in at 11pm. Easy check out early in AM. Right off highway. Stayed on 2nd floor, nice and quiet. We would stay here again. Had free breakfast on the go as we left! Free wifi.

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Halifax, Massachusetts
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 23, 2015

We had the pleasure of staying here a few weeks ago when we were visiting the in-laws. I used to live in Latham years ago so I was knowledgeable about the area anyway. The long story short, I am a platinum member of IHG and used points for the night my family stayed here. Corporate initially booked us a standard... More 

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Hillsdale, New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 17, 2015

This hotel is perfectly located near our son's business. We were a little reluctant to stay here, however, because of a few reviews that we had read regarding the staff. We've stayed here at least four times and our experiences have been very positive. We have found the staff to be highly professional and responsive to our needs. Eileen has... More 

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Blandford, Massachusetts
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 18, 2014

I stay at this location a lot. It is always clean and the service is usually good. This stay was exceptional. I arrived late. Normally a late arrival does not get an upgrade. I am a platinum member. Anthony put me in a room (241) that was unbelievable. Two bedrooms, one with a Jacuzzi. Living room and kitchen. Anthony did... More 

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Sharpsville, Pennsylvania, United States
Top Contributor
94 reviews 94 reviews
40 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 17, 2014

Front desk staff was helpful and very professional. Room was as expected with very comfortable bed and temperature. Bathroom amenities were perfect, great for a business stay with plenty of things (gas, shopping, food) very close.

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Buffalo, New York
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 11, 2014

I admit this review is a bit premature but I was a bit nervous when I read all the lukewarm comments when I booked. My daughter attends college at Siena up the road and on previous visits we have stayed at the Holiday Inn on Western Ave. I have always been very happy with that location but wanted to find... More 

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Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2014

Took a group there for a meeting in the area. In making reservations I encountered some odd things, like an email from a personal email account for confirmation and omission from that email that I had reserved multiple rooms. Then, when we arrived, the computer system was down and they had trouble figuring out our reservations. BUT They more than... More 

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