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Holiday Inn Express Hotel & Suites Latham

3.0 of 5
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400 Old Loudon Road, Latham, NY 12110
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Holiday Inn Express Hotel & Suites Latham
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Ranked #8 of 17 Hotels in Latham
A recent review
5 of 5 stars reviewed 5 days ago
Cassie B Cohoes, New York
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • French first
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  • All months
    (174)
  • Mar-May only
    (35)
  • Jun-Aug only
    (65)
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    (24)
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Cohoes, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Amazed !!!!! Would be the Best way to describe our wedding experience , I'm very fussy and like things a certain way so Stephanie and Ricardo had there work cut out for them. They listened to all my wishes an demands and executed them perfectly. I had family in from out of state, and all went well with their visit.... More 

Was this review helpful? Yes 2
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Thank you so much for taking the time to write about your wedding experience here!! I know that our staff, especially Stephanie and Ricardo, take great pride in their work and I was thrilled to read your comments. We know that the wedding day is such an important life event and we want to make sure it is as memorable... More 

Albany, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Let's say this, I've stayed in much nicer suites within this chain and at other hotel chains. Who expects a full size bed in a suite clearly big enough for more? We were staying there with many of my new wife's family and I expected our room to be part of the group rate, since we were the point of... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Daniel T from Albany, in reviewing your comments I would like to sincerely apologize for your experience here at the hotel this past weekend. I apologize for not getting back to you sooner regarding the pricing of your suite. The Front Office Manager indicated he did finally speak with you last night and he was able to resolve the situation.... More 

Travelers are raving about these Latham hotels

ny
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Arrived at the hotel about 4pm.We were there overnight for my son,s orientation at Suny Albany We were greeted by friendly front desk reps.Waited 10 minutes to be checked in.The reception area needs complete updating.Does not look like the newly upgraded Holiday inns that we know .The hallways looked clean but with dingy old lights,carpets and wallpapers.Needs some tlc ..The... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Kemi O, thank you for taking the time to post your comments regarding our hotel on Trip Advisor. Thank you for indicating the hotel was clean and that breakfast was great. I did mention to the front office manager to make sure all guests are aware of our on-site restaurant. Thank you again!1 Bob Greene, General Manager More 

Poughkeepsie, New York
1 review
2 of 5 stars Reviewed 1 week ago NEW

We had a block of rooms this past weekend for our daughter's wedding in the area and we were embarrassed. The hotel was overrun with unruly teenagers and their parents. Our guests had banging on their room doors at midnight, teens were racing around the bar area and up and down the halls, throwing each other into the pool etc.... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Carol F from Poughkeepsie, New York- Please accept my sincere apologies for your experiences this past weekend at our hotel. The hotel had many sports teams this past weekend and it caused many problems. We have internally discussed moving forward how to best manage a weekend with so many teams in-house and we have implemented stricter guidelines. I am sorry... More 

5 of 5 stars Reviewed 2 weeks ago

Maeson the woman at the front desk was extremely accommodating . I will go back because of her. She saved my sanity, and helped me have an enjoyable weekend. She was able to switch my room to accommodate my grandchildren. I work with the public, and sad to say it is rare to find such great customer service. Thank you... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Susan E, thank you for your kind words regarding our front desk associate Maeson. She will be thrilled you mentioned her by name. She truly is a hospitality professional. We hope to see you back at our hotel in the future and please stop in any say hello!! Bob Greene, General Manager. More 

Glasgow, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I was recently on a bus tour in the USA with a friend where I was the token Scot. on 14/06/2015 we overnighted in the hotel. At breakfast the following morning our breakfast room attendant Tammy Raymond proved herself a credit to the hotel. She was very helpful to a guest unsure of the routine and it was done in... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Pat W from Glasgow United Kingdom- Thank you for taking the time to post your comments regarding your stay on Trip Advisor. We appreciate our guests who blog about their travels. Tammy will be thrilled when I bring your comments to her. Thank you again!! Bob Greene, General Manager More 

New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There were no reviews for this hotel on the Holiday inn website, however we were pleasantly surprised. The room was huge, comfortable, and clean. It was a very short stay and I wish I had more time to stay in the area.

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

LynneSand1or2or3or4 thank you very much for taking the time to blog about your stay with us this past June. We host many families who travel during the summer and are thrilled you had a pleasant visit with us. If your travels bring you back this way, please stop in and say hello!! Bob Greene, General Manager More 

Boardman, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 29, 2015 via mobile

The rooms are all very nice and clean. However the amenities are lacking. Business center printer broken, internet extremely slow, exercise room laughable. The front desk staff saves the day. Maeson and Amanda go above and beyond to make the annoyances bearable. They have accommodated all requests. The staff makes the stay enjoyable.

Was this review helpful? Yes 2
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

John V, from Boardman, Ohio- Thank you for taking the time to blog on Trip Advisor regarding your stay with us. After I read your comments, I visited the business center and tried to print something and discovered there was a paper jam. I removed the jam and wanted to thank you for mentioning that as no other guests will... More 

Manchester, New Hampshire
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 27, 2015

Stayed here one night for business. Room was on the end so very spacious (almost too big!). Staff was courteous and friendly. Breakfast was the usual continental type. I will say that the restaurant at the other end of the hotel was surprisingly good and relatively busy for a Monday night. (I was too tired to venture out). I have... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Jessica C from Manchester New Hampshire. Thank you for taking the time out of your busy day to post a Trip Advisor comment regarding your stay with us this June. We take great pride on reading that are staff was courteous and friendly! We look forward to having you visit us again!! Bob Greene, General Manager More 

Philadelphia, Pennsylvania
Level Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 3, 2015

I am a 30 year IHG platinum member. This is my second time at this hotel. This holiday inn consist of two sections the main section and there is an extension off to the side which has a bar connected. It appears that the addition has larger rooms. If your room is in the addition area be careful, on one... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

We have so much respect for our Platinum members as we understand the commitment you have made to the brand. Thank you for saying your stay with us was fantastic as our staff loves to read those comments. Thank you again!! Bob Greene, General Manager More 

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