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Holiday Inn Express Hotel & Suites Latham

3.0 of 5
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400 Old Loudon Road, Latham, NY 12110
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Holiday Inn Express Hotel & Suites Latham
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Ranked #8 of 17 Hotels in Latham
A recent review
5 of 5 stars reviewed 2 days ago
Victoria S Toronto, Canada
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163 reviews from our community

Traveler rating
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    26
    17
    23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived late one evening at the Holiday Inn Express without any reservations. The Staff at the Front Desk - especially Amanda - were extremely helpful and friendly. They were very efficient in checking us in and giving us a great room. The bed was very comfortable and the kitchette was a bonus. We got a free breakfast in the... More 

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Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Victoria S from Toronto Canada, thank you so much for your 5 star review on Trip Advisor!! Amanda was thrilled when you mentioned her service at check-in! We appreciate our guests who take the time to blog of their travels on Trip Advisor. Thank you again!! Bob Greene, General Manager More 

Mansfield, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night at this hotel after a long drive. The hotel was clean and comfortable and convenient to the NY Thruway. We did not want to drive anywhere for dinner and went to the hotel restaurant. This was disappointing. The food was acceptable but the place was noisy. There were lots of guests and the noise was added... More 

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Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Thank you for taking the time to write of your travels in Trip Advisor. We love reading that you find us clean and comfortable. I do apologize for the loudness of the bar promotion as I will review the noise levels going forward so it does not disturb our guests. Bob Greene, General Manager More 

Concord, Massachusetts
Top Contributor
52 reviews 52 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's start with the pros. The facility was clean and the staff was friendly and courteous. The pool was nice but totally unsupervised. Now for the cons. Our room had no luggage stands, no fridge, no microwave, thin walls and lots of noise. The wi-fi was slower than dialup. Breakfast was average but the powdered eggs had no taste and... More 

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Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Bruce P from Concord Massachusetts, thank you for taking the time to write of your experiences with us at the Holiday Inn Express Latham. Thank you for stating the hotel was clean and the staff was friendly and courteous. I apologize for the noise outside your room and the slow wi-fi. I would be thrilled to offer you a discount... More 

Travelers are raving about these Latham hotels

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was nice and he staff was nice. Complimentary breakfast was okay. The conference room was not the nest. But their outdoor grill impromptu was good. The court area is very nice. Free parking, Free Wi Fi. Conveniently located, close to the airport.

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Thank you for your blog about our hotel in Trip Advisor Arita 711. We have fun on our courtyard/patio when it comes to having nice picnics and BBQ. Thank you for taking the time to blog as we learn from our guests feedback. Take care!! Bob Greene, General Manager More 

Dallas, Texas
Top Contributor
90 reviews 90 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at IHG properties almost every week near an airport. I will not stay at this location when I return. The shuttle was very delayed to the airport with no explanation or apology. The front desk was ok but nothing like I am used to when visiting other IHG hotels. The breakfast while free was terrible and many items... More 

Was this review helpful? Yes 1
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Bill M, thank you for your posting on Tripadvisor regarding your stay with us this past month. I am sorry that your stay was less then stellar and I will personally review the breakfast schedules to insure your experience won't be repeated. We have much respect for our guests who take the time to write of their travels. Thank you... More 

Boston, Massachusetts
Top Contributor
215 reviews 215 reviews
24 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Got to town early and wanted to unload luggage. It was before lunch and I wasn't sure of the Holiday Inn Express practice about doing this. No problem...the woman at the front desk could not have been more helpful and I was checked into my room in about 3 minutes. The place is situated on a busy intersection but, on... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Trainman334 from Boston MA, thank you so much for your five-star write-up of our hotel. We really appreciate our hotel guests who take the time to blog about their experiences. We understand that everyone lives a hectic life and we sincerely thank you. If you do return, please stop in and say hello!! Bob Greene, General Manager More 

Medford, Massachusetts
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I booked this hotel through Hotels.com for a college visit and paid two nights in advance, non-refundable. Attempted to use the pool and hot tub, but the pool was visibly dirty. It had a top surface that was visibly not clean. The hot tub was ok. Left the hotel early in the morning after the first night and returned shortly... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

I just finished reading your comments regarding the issues that you experienced while staying here on a college visit. I will adjust your credit card first this morning as that error is inexcusable. I will discuss the housekeeping problems and the dirty pool water with the appropriate managers. We respect our guests who take the time to post of their... More 

Montpelier, Vermont
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 5, 2015

I usually find the Express units of the Holiday Inn chain to be better than the average HI. I recently had to stay at the Latham HI Express and I was let down. This building isn't very old, but it shows the type of lack of care that inflicts the chain in general. I know my points are nit-picking, but... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

I just finished reading your review on Trip Advisor and wanted to formally apologize for your the conditions you noted during your recent stay with us. I always appreciate my guests who take the time to blog about their experiences. We are aware you have many choices when it comes to where you could stay. We would love to see... More 

Buffalo, NY
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 29, 2015

Breakfast spread is great. They even had bacon - who doesn't love bacon?! There is also a nice sports bar attached to the hotel. We ate there both nights. Staff was very friendly, even when we brought in a group of 25 people. As for hotel room, it was nice. The sound on our TV only worked sporadically. Reported it... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

WishICouldTravel, thank you so much for saying our staff is friendly as that is the greatest comment our hotel can receive!! Thank you for taking the time to write of your experiences on Trip Advisor. Bob Greene, General Manager More 

Coconut Creek, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed at the Holiday Inn Express in May 2014. The location is great, it's just off the highway. It is close to Albany and a short hop to Saratoga Springs. The property and rooms are clean. Hot breakfast is provided every morning and when travelling with the family this is a plus. The stay for the most part was... More 

Was this review helpful? Yes
Robert G, General Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Edward G, I apologize for our handling of the fire alarm as no one wants to leave their room and go outside in the middle of the night. Thank you for your nice comments and the clean rooms and location. Bob Greene, General Manager More 

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