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All 17 Latham hotels

Holiday Inn Express Hotel & Suites Latham

2.5 of 5 Hotel   |   400 Old Loudon Road, Latham, NY 12110
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Ranked #8 of 17 Hotels in Latham
A recent review
5 of 5 stars reviewed 1 week ago
Sandsculptureman Blandford, Massachusetts
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148 reviews from our community

Traveler rating
    38
    51
    23
    13
    23
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51
25
11
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Blandford, Massachusetts
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stay at this location a lot. It is always clean and the service is usually good. This stay was exceptional. I arrived late. Normally a late arrival does not get an upgrade. I am a platinum member. Anthony put me in a room (241) that was unbelievable. Two bedrooms, one with a Jacuzzi. Living room and kitchen. Anthony did... More 

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Sharpsville, Pennsylvania, United States
Top Contributor
92 reviews 92 reviews
38 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk staff was helpful and very professional. Room was as expected with very comfortable bed and temperature. Bathroom amenities were perfect, great for a business stay with plenty of things (gas, shopping, food) very close.

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Buffalo, New York
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I admit this review is a bit premature but I was a bit nervous when I read all the lukewarm comments when I booked. My daughter attends college at Siena up the road and on previous visits we have stayed at the Holiday Inn on Western Ave. I have always been very happy with that location but wanted to find... More 

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Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2014

Took a group there for a meeting in the area. In making reservations I encountered some odd things, like an email from a personal email account for confirmation and omission from that email that I had reserved multiple rooms. Then, when we arrived, the computer system was down and they had trouble figuring out our reservations. BUT They more than... More 

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Towson, Maryland
Top Contributor
64 reviews 64 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 30, 2014

We were visiting my nephew at RPI and were here for several days. My sister requested adjoining rooms as we checked in - and they were able to accommodate the request! The hotel itself has an odd layout - we had to go down lots and lots of hallways to finally find the room. There is a rear entrance that... More 

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Torreon, Mexico
Top Contributor
138 reviews 138 reviews
35 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed October 13, 2014

when i checked in was not recognized as ihg platinum guest and the gal was distracted 3 times doing other things while i checked in.......didnt offer me a welcome gift or points like they should have......the room was good, but the linens came off the bed every night and the towels were frayed and need to be replaced........the shower curtain... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear 77mockmotorspitcher, Thank you for your feedback. As an IHG Rewards Club Platinum Member we greatly appreciate your loyalty to our brand and hotel. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly... More 

Lancaster, Pennsylvania
Top Contributor
77 reviews 77 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 7, 2014

The reviews for this hotel are less than stellar and I don't really understand why. I was there over the weekend for a wedding. I think this hotel was built on already existing property as the party room seemed to be the old factory outlet store. There was ample room for the guests, dance floor and dj. Our room was... More 

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Charlotte, United States
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 20, 2014

Got to the hotel, after waiting 35 minutes to get a shuttle, and there were 10 people in line to check in. Only one clerk working (Anthony) and he was slow and extremely unfriendly. Got to the room, the shower would not allow to control the water temperature (either burning hot or cold). Spent 10 minutes trying to make the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear Constantino L, Thank you for taking the time to share your comments with us. It is regretful that this stay did not suit your standards. I have sent you a private message to address your concerns further. Sincerely, Pam G Case Manager IHGCare More 

Glastonbury, Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 16, 2014

One couple booked 3 king rooms together, same floor, well in advance under 1 credit card. When we arrived, we gave them our credit card. We then learned that all 3 couple had been updgraded to double queen rooms on differnet floors??? I travel extensively and have never been UPgraded to a queen. We then went ot shower off before... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear PhilKay77, Thank you for sharing your experience online. We regret that you were not able to experience an exemplary hotel stay. We would love the opportunity to regain your faith in our hotel, and discuss your experience in further details. I have sent you a private message in an effort to obtain additional information. We look forward to your... More 

Saratoga Springs, New York
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 7, 2014

Recently attended a wedding here. It was as if the staff forgot we were there. Salads were already on the table when we were finally allowed into the banquet room. Who knows how long they sat there for. Then we were served cold, dry pasta. Then the waitress came around to see what we all ordered from codes on our... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Latham, responded to this review

Dear tls15, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More 

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Additional Information about Holiday Inn Express Hotel & Suites Latham

Address: 400 Old Loudon Road, Latham, NY 12110
Phone Number:
Location: United States > New York > Latham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Latham 2.5*
Number of rooms: 161
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Also Known As:
Holiday Inn Express Hotel And Suites Latham
Latham Holiday Inn

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