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Hotel Indigo Albany-Latham

#4 of 17 Hotels in Latham
Certificate of Excellence
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254 Wolf Road, Latham, NY 12110
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Hotel Indigo Albany-Latham
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Hotel Indigo Albany-Latham
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247 reviews from our community

Traveler rating
    91
    102
    33
    12
    9
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46
61
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92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • French first
  • German first
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English first
  • All months
    (247)
  • Mar-May only
    (51)
  • Jun-Aug only
    (78)
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    (73)
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    (45)
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San Francisco
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I thoroughly enjoyed my night at the Hotel Indigo. The front desk staff was very friendly, helpful and accommodating. They gave me detailed directions for taking the local bus to Whole Foods so I could pick up some items and made sure I had a room away from the elevator and ice machine (I'm a light sleeper). They also accommodated... More 

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Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear reneeskiSF, Thank you so much for kind words and a four-star rating. We are happy to hear that you enjoyed your stay with us. It is our goal and great pleasure to accommodate our guests' needs and assist with any questions. We value your feedback, and your concern has been already addressed with the appropriate department. We hope to... More 

Huntington, New York
Top Contributor
71 reviews 71 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Full disclosure, I did not have a chance to stay here. I had a reservation to stay but due to one of the frequent snow storms we have experienced this year in the northeast, I was forced to cancel my reservation. I contacted the hotel roughly 30 hours prior to my check in time, well beyond their requested notification deadline,... More 

Was this review helpful? Yes
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Thank you for your feedback. We apologize for your less than pleasant experience. We did bring up your concern with our management team and we had no record of a voicemail about advanced booking cancellation. Due to weather conditions at the beginning of February we had granted date transfers or deposit refunds to all guests who contacted us directly with... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Check in was smooth and simple, desk was very helpful, and very welcoming lobby! The rooms are great, and have such a unique and homey feel to them. Great breakfast was included as well. I'm definitely staying here again!

Was this review helpful? Yes
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Christopher G, Thank you for your five-star review. We are very happy to hear that you felt like home while staying with us. It is our pleasure to make our guests feel welcomed and cared for. Our team will be happy to see you again soon. Warm Regards, Volha B. More 

Staten Island, New York
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This staff here never disappoints - warm smiles, toothbrush if you forgot, even a welcome water. On this trip, the weather was frigid but the hotel had it's fireplace roaring at the entry, where you could sit, relax and have a coffee. The halls have a smell of green apples and murals to match throughout the hotel. The room was... More 

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Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Analia G, We would like to thank you for such a great review on your recent stay with us. We appreciate you taking time to reflect in detail on your experience. Our team is glad to hear that everything about your visit was great. We hope to welcome you back in the near future. Kind Regards, Volha B. More 

Albany, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

We have had a business relationship with Hotel Indigo for about two years now, and I have to say that our business travelers are always happy with this property. Larissa at the front desk and Jennifer the manager always go out of their way to accommodate us, even with last minute requests. The restaurant on site is great as well,... More 

Was this review helpful? Yes 1
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Sarah M., We are happy to hear such kind, wonderful words about your experience. Thank you for the five-star rating and your willingness to share your impressions and recommend us to other travelers. We also hope to have a long-lasting business relationship with you. We appreciate your feedback and are looking forward to seeing you again soon. Warm Regards,... More 

Oneonta, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

Our business program has been having our quarterly meetings at the Indigo for years and we continue to stay there because of the following: Wonderful, accommodating, kind, flexible staff who go out of their way to make you feel special and make things perfect for our stay, beautiful, clean rooms, spacious conference rooms with all of the technology we need,... More 

Was this review helpful? Yes 1
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Robin R., We are thrilled to hear that our hotel is your organization's first choice for business meetings in the area. Our team is always happy to have you. It is pleasant to know that our staff and their great attitude is one of the main reasons of your positive experience. It is our team's main goal to make... More 

Melville, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

I travel a lot for business and whenever I travel to the Albany area, Hotel Indigo is the only place I will stay. The service is outstanding, rooms are very, very clean, decor really nice! I find the staff to always be approachable, helping solve the problems of a "road warrior" (car won't start, forgot scotch tape, etc..) ...I use... More 

Was this review helpful? Yes 1
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Charlie C., We would like to thank you for sharing your experience at our hotel with other travelers. We appreciate you taking time to review on your stays with us. Thank you for a five-star rating and such kind words about our staff and property. We value your business. Our entire team is looking forward to your next stay!... More 

Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

We live upstate NY and everytime we have something to do @capitol, we always stay @Indigo. And we love it there. Rooms are clean and cozy and warm. Staff are friendly and helpfull. The hotel smells good. Few mins away from the airport and the mall. And the bed-very comfy. Its like our own room away from home. Highly recommended... More 

Was this review helpful? Yes 1
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear lovely1964, We are thrilled to hear that our hotel is your first choice in the area and you feel like home when you stay with us. Thank you for your kind words and willingness to recommend us to other travelers. We are looking forward to your next visit. Kind Regards, Volha B. More 

Berlin, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2015

My partner and I stopped off to this hotel on our way to NYC. The winter storm kept us from continuing our travel once we landed at the near by airport. upon arrival at the hotel we were pleasantly surprised. There was coffee and snacks, very nice because it was cold out! We were greeted by two very nice young... More 

Was this review helpful? Yes 1
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Herite R., We appreciate you taking time to reflect on your recent visit. We are happy to hear that your stay with us was a pleasant end of what seemed to be not a very cheerful day for you and your partner. Thank you for sharing your experience with other travelers. We hope you had a great time in... More 

Wayne, New Jersey, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2015

Juliette makes the best martinis. I had cosmos and an espresso martini and believe me they were the best I've had. I grade places on their cosmos. the room is lovely, very new vogue, lament floors bold print on a wall, spacious. wish all hotels were designed this lovely .

Was this review helpful? Yes 2
Volha B, Guest Relations Manager at Hotel Indigo Albany-Latham, responded to this review

Dear Nancy A, Thank you so much for reviewing your recent visit and giving our hotel a five-star rating. We passed your wonderful words about bistro along to the restaurant management. Our team is happy to hear that your stay, though it was a short one, was a positive experience. We hope to see you again in the near future.... More 

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