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Quality Inn Lake Placid

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2125 Saranac Avenue, Lake Placid, NY 12946
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Quality Inn Lake Placid
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Quality Inn Lake Placid
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199 reviews from our community

Traveler rating
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    36
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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hanover, Massachusetts
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 7, 2015

I stayed at this motel for a youth hockey tournament and it is quite a depressing place to stay. My room had stains on all of the walls. A refurbishment is in serious need. I would not recommend a stay here for any amount of money. There are much nicer places to stay in Lake Placid.

Was this review helpful? Yes
lakeplacidci, Manager at Quality Inn Lake Placid, responded to this review

I am extremely sorry you didn't enjoy your stay with us. I have talked with my staff regarding this issue, and we checked our log book on Thursday and Friday, and we didn't have any complaints from you until Saturday evening @ 8pm . We would have gladly moved your room, as I told you at checkout. We only had... More 

1 review
5 of 5 stars Reviewed March 3, 2015

Stayed there February 27th .Eric checked us in .he was very accommodating very helpful.rooms We're clean.the pool and hot tub was god.breakfast was nice.tottaly a pleasing experience.will definitely stay there on next visit.

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lakeplacidci, Manager at Quality Inn Lake Placid, responded to this review

Thank you so much for taking the time to write such nice comments about our property. Have a great day. More 

Ballston Lake, NY
2 reviews
4 of 5 stars Reviewed February 18, 2015

Stopped in middle of holiday weekend seeking a room and were happy to be accomodated with one of last rooms. Housekeeping staff teamed up to prepare our room quickly and we promptly enjoyed the pool (twice that evening and again before check out). Breakfast is enough to get you going and though busy, plenty of food to choose from. Have... More 

Was this review helpful? Yes
lakeplacidci, Manager at Quality Inn Lake Placid, responded to this review

Thank you so much for the great review. We hope to see you again in the future. Have a great day. More 

Buffalo, New York, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 17, 2015

it was -17 outside but room was 75 and no way to cool it down. First floor inside room had the pool at one door of the room and hallway on the other. Very loud pool noise from the pool and all the floors were squeaky and loud. Staff was friendly but couldn't do anything about the heat. Beds were... More 

Was this review helpful? Yes
lakeplacidci, Manager at Quality Inn Lake Placid, responded to this review

Thank you for taking the time to comment on our property. I'm not quite sure why the heat couldn't just be turned down, or shut off, to lower the room temperature. I have spoken to the maintenance department, and they haven't had any calls regarding a heater that couldn't be controlled by the thermostat. I do apologize for the inconvenience... More 

Williamson, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 10, 2015

A sudden northeast snowstorm prevented us from getting there the first day of our two day(Groupon reserved) stay. Travel was impossible. Sadly, the management would not re-schedule our lost day to another date.Most other hotel chains would not treat their customers so shabbily, especially considering the weather. In fact, a similar situation occurred last February when we were in Montana... More 

Was this review helpful? Yes
lakeplacidci, Manager at Quality Inn Lake Placid, responded to this review

I'm glad that you enjoyed your second evening at our property. I know that you spoke with Groupon, my front desk staff, as well as my Director of Sales and Marketing, who called you from his home. As he had said, we would have gladly cancelled, with no charge, the day before your arrival, but that storm had been predicted... More 

Toronto, Ontario, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 15, 2015

We stayed at the comfort Inn on a family ski trip and j was pleasantly surprised. The rooms were very spacious which was nice with all our gear, the staff were so nice and accommodating and I couldn't believe how amazing the house keeping staff was. Everyday that we came back to our room it was immaculate and so nicely... More 

Was this review helpful? Yes 1
lakeplacidci, Manager at Quality Inn Lake Placid, responded to this review

Thank you so much for the great review!!! We can't wait to have you back. More 

Melbourne, Australia
Top Contributor
53 reviews 53 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 4, 2015

Not having a car, trecking up and down the hill that this hotel is on was a bit of a a pain. The room itself was alright, a decent enough size. The included breakfast was surprisingly good, most impressed to find fresh waffles available.

Was this review helpful? Yes
lakeplacidci, General Manager at Quality Inn Lake Placid, responded to this review

Thank you for taking the time to comment on our property. It can be inconvenient when making reservations, and there are no rooms left in our Main Building. Please keep us in mind for the future. Have a great day. More 

Chateauguay, Canada
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 3, 2015

Never again will I stay here. I have never experienced such rude service in my life. How do they expect people to stay if they are going to be treated like garbage? But it was late, I was tired and my son was very sick. The room was freezing cold, we had to keep out coats on, barely ever warmed... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 3, 2015

You get what you pay for. At least that's how it should be, right? I have stayed at a number of hotels, motels, inns, trailer parks, holes-in-the-walls, and outright dumps. Consequently, my expectations of a $600/night room are vastly different than those of a $60/night room. Based on what some other reviewers have written, it seems like this place was... More 

Was this review helpful? Yes 3
Fort Kent, Maine
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 21, 2014

As someone who LOVED this hotel for MANY years, I regrettably must state the obvious: It has gone too far downhill and is not worth staying at. It suffers from years and years of neglect; the physical plant has deteriorated significantly, the general maintenance (beds, carpets, drapes, televisions (circa 1980's tube tv's with poor cable reception), pool area, ventilation systems,... More 

Was this review helpful? Yes 2
lakeplacidci, General Manager at Quality Inn Lake Placid, responded to this review

It's rare that I am at a loss for words, but the time you devoted to writing this review, as well as the wonderful things you said about the staff and the Butler family, have left me near speechless. It has been a little time coming, but we are in the early stages of a property refresh. We are awaiting... More 

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