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Courtyard by Marriott Lake Placid

3.0 of 5 5920 Cascade Road, Lake Placid, NY 12946
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Certificate of Excellence 2014
Courtyard by Marriott Lake Placid
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Courtyard by Marriott Lake Placid
Courtyard by Marriott Lake Placid
Courtyard by Marriott Lake Placid
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362 reviews from our community

Traveler rating
    171
    130
    38
    13
    10
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129
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11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

Front desk staff was rude and very uncooperative. When we checked out we were not offered a bill. Several days after checking out some miscellaneous charges were applied to my credit card. When I contacted the hotel to discuss the manager would not respopnd or answer my call and the front desk ckerk was abusive and hung up on me

Was this review helpful? Yes
jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Rob, Let me first apologize. The service you received/described is not indicative of Marriott standards. For that, I am sorry. As the Operations Manager here I would like to follow up with you on more specific descriptions of what happened as this is a very serious issue. I also want to figure out what charges you have questions about... More 

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I just returned from a 3 night stay at this hotel. Not my first time staying at a Courtyard, and as a former Marriott employee, I'm very familiar with the standards of quality and service that give these hotels their reputation. Unfortunately this property is older and despite some cosmetic updates (tv's and some furniture) its just not up-to-par with... More 

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jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Fernando, Thank you for taking the time to complete a survey and share your experience with the Courtyard Lake Placid. You indicated in your response that the rooms didn't seem updated and you had a couple issues with the AC unit. Let me first apologize. Certainly our standards are set much higher. Our property is only 7 years old... More 

Port Washington, New York
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is not directly in town but right on Mirror lake. Perfect for relaxing with a big group. Friendly staff with a great common area for hanging and meeting. Free continental breakfast was all you could ask for. Easy walking to Ice rink and local restaurants. Woul definitely come back!

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Clinton, South Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The service has been wonderful. The indoor pool and hot tubs work well and are clean. The rooms are really well designed and the location is just far enough away for me. We have really enjoyed our time here.

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Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel & location great for a family get-together. Able to choose from an assortment of room types & suites. Staff very helpful & accommodating. Great area in lobby to congregate eat, play & meet other families. Only room complaint was poor lighting & maybe have a microwave &/or toaster in every room. A house phone in lobby would have been... More 

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Markham, Canada
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We really enjoy our trip at lake placid. The hotel was really quiet, nothing like boom outside of our room. There's fast speed internet and an very good American style breakfast. There's free parking. The location of the hotel is near the lake but not close to the lake, you need to drive about 10 minutes to get to the... More 

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jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Andy, Thank you for your feedback about our property. While we are a little drive to town, guests have observed that our property is nice a quiet and relaxing. You can have your fun up in town and then come back to a quiet atmosphere. Please let us know when your travels will take you back to lake placid.... More 

Senior Contributor
32 reviews 32 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our family trip to Lake Placid and look forward to returning. This hotel was perfect for our needs. Great mountain lodge decor and close enough to town without the hassles of traffic and parking. We enjoyed the pool and made the most of what the area has to offer. Great family getaway.

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Buffalo
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 8, 2014

Myself and two hiking friends stayed here in September. It's just outside the main strip so it's off the beaten path and we really weren't expecting it to be as nice as it was. We got good rates, but expected only clean and probably older. The place was much more than that. It was really quite beautiful, well appointed, very... More 

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Albany, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

We just stayed at the Courtyard in Lake Placid this past week. It was a very quiet time for the hotel (2 days before Thanksgiving), but we were so pleasantly surprised by our stay. The hotel's decor is Adirondack chic at its best. Our room was upgraded by the incredibly pleasant and accommodating front desk staff (Thank you, Trace!) to... More 

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Top Contributor
238 reviews 238 reviews
32 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed November 14, 2014

We have stayed at his property many times since 2006 when it opened and it has had ups and downs. Right now it seems to be on the way up again. The staff was better trained than last visit . The lobby has been changed to the Marriott Courtyard "Bistro" concept which means no free coffee but it does have... More 

Was this review helpful? Yes 1
jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear ReddyBro, Thank you so much for taking the time to share your experience with our staff. We have made it a point to continually update our staff on brand standards as well as business practices on the property. We will be starting a room renovation in April, so you can look forward to a fresh new look in our... More 

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Additional Information about Courtyard by Marriott Lake Placid

Address: 5920 Cascade Road, Lake Placid, NY 12946
Location: United States > New York > Lake Placid
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Lake Placid 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Courtyard By Marriott Lake Placid Hotel Lake Placid
Courtyard Lake Placid
Lake Placid Marriott
Lake Placid Courtyard
Hotel Style:
#5 Business Hotel in Lake Placid
#6 Family Hotel in Lake Placid

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