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Courtyard by Marriott Lake Placid

3.0 of 5 5920 Cascade Road, Lake Placid, NY 12946
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Certificate of Excellence 2014
Courtyard by Marriott Lake Placid
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Courtyard by Marriott Lake Placid
Courtyard by Marriott Lake Placid
Courtyard by Marriott Lake Placid
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364 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wayne, New Jersey
Top Contributor
192 reviews 192 reviews
40 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed Presidents weekend and the hotel was packed. Checked in early and the guy at the desk fixed my bed issue, heating issue fixed in 5, towels in 5, shampoo in 5. Room was spotless everyday. Breakfast options and food quality were excellent. Nice common room with lots of TV's. Kids loved the pool. It was 20 below on our... More 

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Gibbstown
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay. We checked in for three nights, we had two nights in one room, and had to switch due to points being used for the third night. The first room was a standard king room. It served us well. The second room was the upgraded king room, with the garden tub. That was nice. We used... More 

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jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Stephanie, Thank you so much for your kind words and feedback. We were all very happy to hear that your say was enjoyable. And yes, the 10 year olds can get a little excited. I would also recommend the summer time for you to check out some of the great events and activities. Please do not hesitate to contact our... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2015

Front desk staff was rude and very uncooperative. When we checked out we were not offered a bill. Several days after checking out some miscellaneous charges were applied to my credit card. When I contacted the hotel to discuss the manager would not respopnd or answer my call and the front desk ckerk was abusive and hung up on me

Was this review helpful? Yes 1
jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Rob, Let me first apologize. The service you received/described is not indicative of Marriott standards. For that, I am sorry. As the Operations Manager here I would like to follow up with you on more specific descriptions of what happened as this is a very serious issue. I also want to figure out what charges you have questions about... More 

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 10, 2015

I just returned from a 3 night stay at this hotel. Not my first time staying at a Courtyard, and as a former Marriott employee, I'm very familiar with the standards of quality and service that give these hotels their reputation. Unfortunately this property is older and despite some cosmetic updates (tv's and some furniture) its just not up-to-par with... More 

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jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Fernando, Thank you for taking the time to complete a survey and share your experience with the Courtyard Lake Placid. You indicated in your response that the rooms didn't seem updated and you had a couple issues with the AC unit. Let me first apologize. Certainly our standards are set much higher. Our property is only 7 years old... More 

Port Washington, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 8, 2015

This hotel is not directly in town but right on Mirror lake. Perfect for relaxing with a big group. Friendly staff with a great common area for hanging and meeting. Free continental breakfast was all you could ask for. Easy walking to Ice rink and local restaurants. Woul definitely come back!

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Clinton, South Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

The service has been wonderful. The indoor pool and hot tubs work well and are clean. The rooms are really well designed and the location is just far enough away for me. We have really enjoyed our time here.

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Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2014

Hotel & location great for a family get-together. Able to choose from an assortment of room types & suites. Staff very helpful & accommodating. Great area in lobby to congregate eat, play & meet other families. Only room complaint was poor lighting & maybe have a microwave &/or toaster in every room. A house phone in lobby would have been... More 

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Markham, Canada
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 26, 2014

We really enjoy our trip at lake placid. The hotel was really quiet, nothing like boom outside of our room. There's fast speed internet and an very good American style breakfast. There's free parking. The location of the hotel is near the lake but not close to the lake, you need to drive about 10 minutes to get to the... More 

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jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Andy, Thank you for your feedback about our property. While we are a little drive to town, guests have observed that our property is nice a quiet and relaxing. You can have your fun up in town and then come back to a quiet atmosphere. Please let us know when your travels will take you back to lake placid.... More 

Senior Contributor
33 reviews 33 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 24, 2014

We really enjoyed our family trip to Lake Placid and look forward to returning. This hotel was perfect for our needs. Great mountain lodge decor and close enough to town without the hassles of traffic and parking. We enjoyed the pool and made the most of what the area has to offer. Great family getaway.

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Buffalo
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 8, 2014

Myself and two hiking friends stayed here in September. It's just outside the main strip so it's off the beaten path and we really weren't expecting it to be as nice as it was. We got good rates, but expected only clean and probably older. The place was much more than that. It was really quite beautiful, well appointed, very... More 

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Additional Information about Courtyard by Marriott Lake Placid

Address: 5920 Cascade Road, Lake Placid, NY 12946
Location: United States > New York > Lake Placid
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Lake Placid 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Courtyard By Marriott Lake Placid Hotel Lake Placid
Courtyard Lake Placid
Lake Placid Marriott
Lake Placid Courtyard
Hotel Style:
#6 Business Hotel in Lake Placid
#6 Family Hotel in Lake Placid

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