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Courtyard by Marriott Lake Placid

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5920 Cascade Road, Lake Placid, NY 12946
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Courtyard by Marriott Lake Placid
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Courtyard by Marriott Lake Placid
Courtyard by Marriott Lake Placid
Courtyard by Marriott Lake Placid
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368 reviews from our community

Traveler rating
    174
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    38
    13
    10
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131
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Niskayuna, New York
Top Contributor
132 reviews 132 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was a very busy time of the year-Christmas-to stay here but I found the service to be nothing less than impeccable, accommodations very comfortable and the location to be ideal for walking/exploring Lake Placid Village. We had a great time! And, will probably come back again.

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New York City, New York
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Love the staff, hotel and the nearby activities. Nice pool slighty small, location is close to town and easy to find and navigate to. Contemporary, with a breakfast buffet, laundry, and spacious rooms to relax after being out all day.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We were here over Christmas week, the hotel was very busy.Rooms were comfortable, well decorated and clean. I might try something closer to town next time , but enjoyed our stay at the courtyard. A quick tip is therel a small market across the street where you can buy essentials..

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Keswick, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You just can't beat Whiteface if skiing in Eastern North America. The Marriott in Lake Placid is new, clean and the staff is great. The lobby restaurant puts on a good breakfast and makes a fine cup of coffee. And we got a great deal!

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Wayne, New Jersey
Top Contributor
196 reviews 196 reviews
40 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed Presidents weekend and the hotel was packed. Checked in early and the guy at the desk fixed my bed issue, heating issue fixed in 5, towels in 5, shampoo in 5. Room was spotless everyday. Breakfast options and food quality were excellent. Nice common room with lots of TV's. Kids loved the pool. It was 20 below on our... More 

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Gibbstown
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 2, 2015

We had a wonderful stay. We checked in for three nights, we had two nights in one room, and had to switch due to points being used for the third night. The first room was a standard king room. It served us well. The second room was the upgraded king room, with the garden tub. That was nice. We used... More 

Was this review helpful? Yes 1
jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Stephanie, Thank you so much for your kind words and feedback. We were all very happy to hear that your say was enjoyable. And yes, the 10 year olds can get a little excited. I would also recommend the summer time for you to check out some of the great events and activities. Please do not hesitate to contact our... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2015

Front desk staff was rude and very uncooperative. When we checked out we were not offered a bill. Several days after checking out some miscellaneous charges were applied to my credit card. When I contacted the hotel to discuss the manager would not respopnd or answer my call and the front desk ckerk was abusive and hung up on me

Was this review helpful? Yes 1
jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Rob, Let me first apologize. The service you received/described is not indicative of Marriott standards. For that, I am sorry. As the Operations Manager here I would like to follow up with you on more specific descriptions of what happened as this is a very serious issue. I also want to figure out what charges you have questions about... More 

Toronto, Canada
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 10, 2015

I just returned from a 3 night stay at this hotel. Not my first time staying at a Courtyard, and as a former Marriott employee, I'm very familiar with the standards of quality and service that give these hotels their reputation. Unfortunately this property is older and despite some cosmetic updates (tv's and some furniture) its just not up-to-par with... More 

Was this review helpful? Yes 1
jason b, Manager at Courtyard by Marriott Lake Placid, responded to this review

Dear Fernando, Thank you for taking the time to complete a survey and share your experience with the Courtyard Lake Placid. You indicated in your response that the rooms didn't seem updated and you had a couple issues with the AC unit. Let me first apologize. Certainly our standards are set much higher. Our property is only 7 years old... More 

Port Washington, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 8, 2015

This hotel is not directly in town but right on Mirror lake. Perfect for relaxing with a big group. Friendly staff with a great common area for hanging and meeting. Free continental breakfast was all you could ask for. Easy walking to Ice rink and local restaurants. Woul definitely come back!

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Clinton, South Carolina
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

The service has been wonderful. The indoor pool and hot tubs work well and are clean. The rooms are really well designed and the location is just far enough away for me. We have really enjoyed our time here.

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