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Sheraton Gambia Hotel Resort & Spa

4.5 of 5 AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
#3 of 7 hotels in Serekunda
682 Reviews 3.5 of 5 stars
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Sheraton Gambia Hotel Resort & Spa
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Sheraton Gambia Hotel Resort & Spa
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  • Reviews (682)
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682 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Middle England
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The arrival at the hotel looked good with a covered bus drop off area. That was the last good point. The Sheraton is rated in their brochure as a four grade hotel and support that even though it is stated that the hotel ‘Cannot yet be compared to some Sheraton hotels.’ It is our contention that the Sheraton Gambia cannot... More

Was this review helpful? Yes 3
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for your comments, the concern raised are well noted. It is understood that it took almost a year to put up your concerns. However, all concerns raised were resolved by the management. Thank you and best regards Famara Gassama More

Reading England
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are thinking of going to Gambia just book it. It hooks you in and you find yourself going back again and again. Myself and my 16 year old daughter stayed at the Sheraton in April 2013. It was a mother and daughter relaxing holiday and the Sheraton was just perfect for our needs. We had been to Gambia... More

Was this review helpful? Yes 4
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your possitive comments and remarks about Sheraton Gambia. We look forward welcoming you again to heraton Gambia. Best regards Famara Gassama More

Lagos, Nigeria
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited The Gambia in june 2014, this was my first time. I stayed at the sheraton for 6 days. the views from the rooms are simply breathtaking. Every room had a unique view- mostly overlooking the ocean/beach. The beach is pretty clean, i often saw people jogging/running on the beach. A walk down the beach takes you to a... More

Was this review helpful? Yes 3
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, good to read that you really enjoyed your stay with us and The Gambia in general! Hope to welcome you again soon in our hotel! Best Regards, Tom van Tuijl Sheraton Gambia Hotel Resort and Spa More

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for a week. The pool was nice and just a few steps to the beach. Breakfast is very good!! Dinner options is good. Staff at the hotel are soo friendly and helpful. The bar staff are the best and always making you laugh. Be careful with the taxi drivers!!! I recommend having a recommendation of a... More

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, We appreciate your feedback and thank you for your positive comments with regards to the quality of food in our restaurants and the friendliness of our associates. Best Regards, Tom van Tuijl Sheraton Gambia Hotel Resort & Spa More

Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

Excellent conference hotel. Rooms need to be renovated a bit (Especially doors and windows - not easy to open due probably from humidity). General maintenance is ok! The personal is nice, helpfully and always smiling which is the most positive point of this hotel. Food is standard

Was this review helpful? Yes 3
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive comments and remarks about our hotel, the associates and the atmosphere. Hope to see you again in Sheraton Gambia. Thank You, Tom van Tuijl Sheraton Gambia Hotel Resort and Spa More

Northamptonshire, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 10, 2014

I travelled to the Sheraton Gambia Hotel in January with a friend for 7 days. I'm always looking for new locations to visit and this one didn't disappoint. It was honestly the most relaxing and peaceful holiday I have ever had, we spent most of our days reading or sleeping by the pool/ beach occasionally stopping to eat, swim or... More

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, we are very delighted to read that you enjoyed all aspects of our hotel and The Gambia. This is what we work hard for every day with all our associates and it is nice to see that the hard work is paying off. Thank You and Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Hotel Resort... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 25, 2014

Very clean and well maintained spacious ground and extended beach. Nice food with good variation. Nice and courteous staff and very responsive. I spent Christmas there with my wife and Son. He was never tired of running around the beach and It was tough for me running after him. We had to extend our stay for 3 more days.

Was this review helpful? Yes 3
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, nice to read that you enjoyed our Resort and the beaches. Happy to see your son enjoyed running around too. Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Hotel Resort and Spa More

Lowestoft, United Kingdom
Contributor
19 reviews 19 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 18, 2014

Lovely hotel a bit out of the way so quite which was what we were looking for. Service , rooms and overall impression was better than we have had in Europe so to get it in TG was unexpected. Beach and grounds were well maintained with bar staff very helpful. Food varied and well presented with staff serving professional Overall... More

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, thank you for your positive comments about our hotel, the service and our associates. Good to hear that you enjoyed your time with us. Best regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Hotel Resort and Spa More

Aberdeen, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 14, 2014

This was our first time to The Gambia and we loved it, what made it especially good was the amazingly friendly and helpful people everywhere we went including this hotel. Everyone smiles, says hello, can't do enough for you and treat you like long lost friends. The hotel resort itself is in a great location right on the beach, all... More

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive comments about our friendly and helpful associates. We are happy that you enjoyed the hotel and its surroundings; it is indeed set in one of the most beautiful spots of The Gambia. Our engineering team is working hard to rectify the maintenance issues you mentioned. Best Regards, Tom van Tuijl Executive Assistant Manager... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

My husband and myself visited The Gambia for the first time back in November . I have been meaning to write a review ever since but i guess better late than never is a good a motto as any . When we first arrived at the Sheraton i was actually a bit nervous having never met the people before and... More

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive feedback with regards to your last stay! Much appreciated! Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Resort and Spa More

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Additional Information about Sheraton Gambia Hotel Resort & Spa

Address: AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
Location: Gambia > Banjul Division > Serekunda
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Gambia Hotel Resort & Spa 4.5*
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Also Known As:
Sheraton Gambia Hotel Serekunda
Sheraton Gambia Hotel Resort And Spa
Sheraton Serekunda
Serekunda Sheraton
Sheraton Gambia Hotel Resort & Spa Serekunda

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Amenities

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Official Description (provided by the hotel)
Escape to Sheraton Gambia Hotel Resort & Spa, enjoy the tropical leisure, sand, sea and and the tranquillity of our spa. The unique, spectacular architecture, with its blocks of 186 guest rooms perched on two cliffs overlooking the Atlantic coastline, provides a serene environment. Tropical palm and baobab trees dotted along the immaculate landscape allow gentle Atlantic sea breezes to flow. Cozy guest rooms with private balconies offer unmasked sea views right from the comfort of your bed and the attractive all-inclusive concept surrounds your treat. ... more   less 
Number of rooms
186

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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