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Sheraton Gambia Hotel Resort & Spa

AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
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Sheraton Gambia Hotel Resort & Spa
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Sheraton Gambia Hotel Resort & Spa
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743 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port Harcourt, Rivers, Nigeria
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 17, 2015

A beautiful Hotel. the layout is very nice and has a Gambian African Tinge to it. Breath-taking. the rooms are beautifully laid out. all the amenities are Sheraton World-class standard. My family couldn't get enough of the Pool and Beach.the staff are very friendly and helpful. I picked up a little mandinka while staying here. 'Domonding-Domonding' and "abenyadi" Remember to... More 

Was this review helpful? Yes 2
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing our hotel, and taking the time to write a review. We are so glad to learnt that you have enjoyed the hotel. Our aim is to provide truly unique experience for all our guests. With regards to mosquitoes we are working some plans to resolve it. Best regards Sheraton Team More 

London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 5, 2015

Stayed here earlier in the year and it was ok at best. Pool area basic, beach dirty so didn't really go on it, when we wanted beach we went to Coco Ocean hotel where the beach was lovely. Pool bar boring, staff really nice but at night hardly any atmosphere. Room was small and basic, toilet broke and took 3... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Best regards Sheraton Gambia Team More 

Warwick, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 3, 2015

I can only write this now after 7 years. I have never been so ill as with the presumed salmonella food poisoning that I suffered at this hotel. The staff were lovely but the management were indifferent. Apparently the usual head chef from South Africa was on holiday himself and a stand-in manager was in charge of catering. That was... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, We took note of your posting and we wish to inform you that health and safety of our guests is always our top priority. We also wish to announce that our hotel operates and implements food safety guidelines as per international standard. Best regards Sheraton Team More 

Dartford, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 28, 2015

We cant get enough of this lovely place. The people are amazing they all work so hard to make you feel at home. They have very little so appreciate you being there and supporting tourism. We fundraise and support Caledonian Nursery school in Brufut and have great pleasure going back seeing how they have made use of the money we... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much, your comments are highly appreciated. We look forward to accommodate you on your next visit. Regards Sheraton Gambia More 

Darlington, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 22, 2015

Stayed at the Sheraton Gambia Hotel in April 2015 on All Inclusive basis. It was not our hotel of choice so we were a bit apprehensive having read some negative reviews. Particularly regards quality of the food? Thomas Cook transferred us to this hotel 5 weeks before traveling. We up graded to a Sunset Sea View Room. This was well... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your comment, really appreciated. Regards Sheraton Team More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 20, 2015

4/19/2015 - 4/29/2015 The hotel has a nice decor. We were very pleased. However, we had a few issues with this high priced hotel. The first issue was the A/C. The first room the A/C didn't work. After complaining to the management, we were immediately given another room. Guess what. The A/C didn't work in that room either. That is... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for your comments, management has keen interest in your comment and shall do everything posible to resolve them. Best regards Sheraton Team More 

Cannock, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 9, 2015 via mobile

We come back from Gambia with an overwhelming sense that the people could not be any more friendly or welcoming. The staff at the Sheraton gave everything. Never before have we experienced so many smiles and genuine wishes for us to have a good holiday. The hotel is extremely clean and the food, ordered from an all day menu for... More 

Was this review helpful? Yes 2
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your positive comments about the hotel and The Gambia. We look forward to accommodate you soon. Best regards More 

Cambridge, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 30, 2015

We arrived at the Sheraton having totally forgotten about Ebola. There is no Ebola in Gambia & it is perfectly safe. However, the tourist industry has been devastated & the hotel was about a third full. The positives: the staff are outstanding and bend over backward to help. The manager could not have been more helpful in relocating us to... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for all your comments about the hotel and The Gambia. Management will take positive steps to improve on required areas. Best regards More 

Chorley, United Kingdom
2 reviews
5 of 5 stars Reviewed April 29, 2015

I stayed around the hotel and pool daily, but my husband, a birdwatcher was out daily with a guide (Musa) and driver Omar every day. He saw about 100 new birds thanks to the expertise of Musa. We had room 6001 which was perfect, a stones throw from the beach and close to the pool and reception. Sadly for the... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so mcu for your positive comments about the hotel and The Gambia. We are glad that you had enjoyed your stay with us. We look forward to see you back soon. Best regards Sheraton team More 

Huddersfield, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed April 21, 2015

I stayed 7 nights at Sheraton Gambia over Easter all inclusive, flying with TC but booking the hotel independently. The hotel itself is set out in beautiful grounds which were really well kept. My room was in the 6000 block quite a walk from reception and on the ground floor so I had a lovely terrace to sit outside a... More 

Was this review helpful? Yes 4
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for your comments about the hotel and The Gambia as a destination. We are truely happy that you have enjoyed your stay with us. The mangement will do everything possible to improve on facilities and services so as to meet guest/s expectations. Once again thank you so much and we look forward to accommodate you soon.... More 

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