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Sheraton Gambia Hotel Resort & Spa

AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
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1 room 1 guest
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Sheraton Gambia Hotel Resort & Spa
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747 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chaudfontaine, Belgium
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Ms. Ramatoulie Manneh, Front Desk • very professional, classy, always smiling, diplomatic => in one word : first-rate ! • apparently she has been fired in the meantime… such a shame ! Mrs. Nahla Tambedou, HR Manager • one day she treated me like crap and spoilt my mood with her very arrogant and haughty attitude => who does this... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your unfortunate experience. We regret that this was your experience this time around. We are very much concerned about your review and we will be investigating the details. Please be informed that we have a firm commitment to our guests particularly when it comes to customer service and... More 

Leamington Spa, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I can only review the bar and lunchtime menu both of which i thoroughly enjoyed. I like the atmosphere in this place even though it was quiet due to being out of tourist season and Ramadan at the time of my visit. Shout out to YaYa and the other bar men who were fun and friendly! When at the hotel... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you are travelling to our area again soon, please don't hesitate to contact us. Best regards Sheraton Gambia Team More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I were looking for "sea and sun" holidays to relax and Sheraton Gambia looked as a very suitable option, once we saw wonderful beach from our room and jumped into nice infinity swimming pool we felt that it is right place, all this setting is really impressive. Hotel was nearly empty, only a few guests, so we... More 

Was this review helpful? Yes 2
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your unfortunate experience with food and beverage quality served to you. We regret that this was your experience, as we usually have positive feedback in this regards. We are very much concerned about your review and we will be investigating the details. Please be informed that we have... More 

Port Harcourt, Rivers, Nigeria
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 17, 2015

A beautiful Hotel. the layout is very nice and has a Gambian African Tinge to it. Breath-taking. the rooms are beautifully laid out. all the amenities are Sheraton World-class standard. My family couldn't get enough of the Pool and Beach.the staff are very friendly and helpful. I picked up a little mandinka while staying here. 'Domonding-Domonding' and "abenyadi" Remember to... More 

Was this review helpful? Yes 2
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing our hotel, and taking the time to write a review. We are so glad to learnt that you have enjoyed the hotel. Our aim is to provide truly unique experience for all our guests. With regards to mosquitoes we are working some plans to resolve it. Best regards Sheraton Team More 

London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 5, 2015

Stayed here earlier in the year and it was ok at best. Pool area basic, beach dirty so didn't really go on it, when we wanted beach we went to Coco Ocean hotel where the beach was lovely. Pool bar boring, staff really nice but at night hardly any atmosphere. Room was small and basic, toilet broke and took 3... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Best regards Sheraton Gambia Team More 

Warwick, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 3, 2015

I can only write this now after 7 years. I have never been so ill as with the presumed salmonella food poisoning that I suffered at this hotel. The staff were lovely but the management were indifferent. Apparently the usual head chef from South Africa was on holiday himself and a stand-in manager was in charge of catering. That was... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, We took note of your posting and we wish to inform you that health and safety of our guests is always our top priority. We also wish to announce that our hotel operates and implements food safety guidelines as per international standard. Best regards Sheraton Team More 

Dartford, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 28, 2015

We cant get enough of this lovely place. The people are amazing they all work so hard to make you feel at home. They have very little so appreciate you being there and supporting tourism. We fundraise and support Caledonian Nursery school in Brufut and have great pleasure going back seeing how they have made use of the money we... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much, your comments are highly appreciated. We look forward to accommodate you on your next visit. Regards Sheraton Gambia More 

Darlington, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 22, 2015

Stayed at the Sheraton Gambia Hotel in April 2015 on All Inclusive basis. It was not our hotel of choice so we were a bit apprehensive having read some negative reviews. Particularly regards quality of the food? Thomas Cook transferred us to this hotel 5 weeks before traveling. We up graded to a Sunset Sea View Room. This was well... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your comment, really appreciated. Regards Sheraton Team More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 20, 2015

4/19/2015 - 4/29/2015 The hotel has a nice decor. We were very pleased. However, we had a few issues with this high priced hotel. The first issue was the A/C. The first room the A/C didn't work. After complaining to the management, we were immediately given another room. Guess what. The A/C didn't work in that room either. That is... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for your comments, management has keen interest in your comment and shall do everything posible to resolve them. Best regards Sheraton Team More 

Cannock, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 9, 2015 via mobile

We come back from Gambia with an overwhelming sense that the people could not be any more friendly or welcoming. The staff at the Sheraton gave everything. Never before have we experienced so many smiles and genuine wishes for us to have a good holiday. The hotel is extremely clean and the food, ordered from an all day menu for... More 

Was this review helpful? Yes 2
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your positive comments about the hotel and The Gambia. We look forward to accommodate you soon. Best regards More 

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