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Sheraton Gambia Hotel Resort & Spa

AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
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Sheraton Gambia Hotel Resort & Spa
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Sheraton Gambia Hotel Resort & Spa
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738 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Darlington, United Kingdom
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Sheraton Gambia Hotel in April 2015 on All Inclusive basis. It was not our hotel of choice so we were a bit apprehensive having read some negative reviews. Particularly regards quality of the food? Thomas Cook transferred us to this hotel 5 weeks before traveling. We up graded to a Sunset Sea View Room. This was well... More 

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Denver, Colorado
1 review
3 of 5 stars Reviewed 3 days ago NEW

4/19/2015 - 4/29/2015 The hotel has a nice decor. We were very pleased. However, we had a few issues with this high priced hotel. The first issue was the A/C. The first room the A/C didn't work. After complaining to the management, we were immediately given another room. Guess what. The A/C didn't work in that room either. That is... More 

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SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for your comments, management has keen interest in your comment and shall do everything posible to resolve them. Best regards Sheraton Team More 

Cannock, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We come back from Gambia with an overwhelming sense that the people could not be any more friendly or welcoming. The staff at the Sheraton gave everything. Never before have we experienced so many smiles and genuine wishes for us to have a good holiday. The hotel is extremely clean and the food, ordered from an all day menu for... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your positive comments about the hotel and The Gambia. We look forward to accommodate you soon. Best regards More 

Cambridge, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived at the Sheraton having totally forgotten about Ebola. There is no Ebola in Gambia & it is perfectly safe. However, the tourist industry has been devastated & the hotel was about a third full. The positives: the staff are outstanding and bend over backward to help. The manager could not have been more helpful in relocating us to... More 

Was this review helpful? Yes
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for all your comments about the hotel and The Gambia. Management will take positive steps to improve on required areas. Best regards More 

Chorley, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed around the hotel and pool daily, but my husband, a birdwatcher was out daily with a guide (Musa) and driver Omar every day. He saw about 100 new birds thanks to the expertise of Musa. We had room 6001 which was perfect, a stones throw from the beach and close to the pool and reception. Sadly for the... More 

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SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so mcu for your positive comments about the hotel and The Gambia. We are glad that you had enjoyed your stay with us. We look forward to see you back soon. Best regards Sheraton team More 

Huddersfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed 7 nights at Sheraton Gambia over Easter all inclusive, flying with TC but booking the hotel independently. The hotel itself is set out in beautiful grounds which were really well kept. My room was in the 6000 block quite a walk from reception and on the ground floor so I had a lovely terrace to sit outside a... More 

Was this review helpful? Yes 3
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you for your comments about the hotel and The Gambia as a destination. We are truely happy that you have enjoyed your stay with us. The mangement will do everything possible to improve on facilities and services so as to meet guest/s expectations. Once again thank you so much and we look forward to accommodate you soon.... More 

Newark-on-Trent, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 13, 2015

Stayed here between Christmas and new year, had a great time, good selection of food and drink, staff always friendly, remember this is west Africa so Internet may be a bit slow and some foods not always available but so what ? Your on holiday, lay back,relax and enjoy it

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your comments. We lok forward to welcome again in Sheraton Gambia Hotel. Regards Sheraton Gambia Team More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2015

Traveled to The Gambia for the half term break in Feb and what an experience it was! We met so many great people, both Gambians and fellow tourists. Thanks to all the staff who were all outstanding, from the pool cleaners to the bar staff. It is you who made our holiday. Thanks to yaya (Just like that), Bas, James... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your comments about The Gambia and the hotel. More 

Cambridge
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 18, 2015

The hotel is nice enough but it isn't really 5* compared to western standards so the price difference is getting a bit much now. In Africa you really want to make sure the doors lock, water works and when the electric is used it works and stays on. I'd say they do sort of. When I was there there were... More 

Was this review helpful? Yes
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive comments as well as your feedback with regards to the things where we did not live up to your expectations. The responsible department heads will ensure this will not happen in the future. Hope to welcome you back very soon. regards, More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 18, 2015

I had a wonderful holiday here with my family over new year. Service is brilliant, spent my days lounging by the beach (beautiful, also private and guarded to avoid junk sellers) sipping cocktails. The hotel also arranges good excursions out to see local villages which are eye opening and heartbreaking. If you go, try to give the people something and... More 

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, thanks so much for your nice words! Regards, More 

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