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Sheraton Gambia Hotel Resort & Spa

4.5 of 5 AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
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Sheraton Gambia Hotel Resort & Spa
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Sheraton Gambia Hotel Resort & Spa
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722 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
4 of 5 stars NEW

We have just returned from a 2 week stay at the Sheraton Gambia Resort. On checking in we found that we had been upgraded to a sunset villa with wine and fruit platter included which was much appreciated . The room was right on the beach large and had a nice seating area. We were on all inclusive and although... More 

Was this review helpful? Yes 1
New York City, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The Sheraton Gambia is a gorgeous property with an amazing beach. I'm very happy that I treated myself to a night at this hotel at the end of my trip to The Gambia. The staff were all very friendly and helpful, and check-in was quick and easy. I opted for a beach-front room, which had a spectacular view of the... More 

Was this review helpful? Yes
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton Gambia, from the 13th of February to the 20th. When we arrived the hotel was empty, which although we had heard tourism had been affected by the Ebola outbreak in the nieghbouring countries, we did not expect it to be this isolated. Check in was relatively straight forward and everyone was very helpful. However when we... More 

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear guests, we appreciate your feedback. Your positive notes have been welcomes and we will take your critical points as a way to improve ourselves in these area's. The responsible department heads will ensure your next visit will be flawless. Best Regards, More 

London, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The location of the hotel is beautiful and the rooms in the newer wing - called bungalows - are really beautiful. they face the ocean and every morning you wake up to the beautiful sound of the waves. It has a spa and I enjoyed the massages I had - hot stone and bamboo. The masseuses - male and female... More 

Was this review helpful? Yes
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Thank YOU! We will keep up the good work and see you again soon. Best Regards, More 

Adderbury United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was in a beautiful location. The atmosphere was very relaxing, the pace of life gentle. The transfer to the hotel was efficient and well organised. The staff at reception were pleasant and welcoming. Throughout our weeks stay all the staff were very attentive and tried to help at all times with smiles on their faces. There seemed to... More 

Was this review helpful? Yes 3
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, we have noted your comments and suggestions; we also prise our staff for the good work they do every day. Thank you and best regards, More 

Etchingham, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

As a seasoned traveller, I have experienced many fine hotels. Sadly, The Sheraton Gambia is not one of them. The problem here is one of a lack of execution. This is not a "mom and pop" operation and as such there is no excuse for the poor logistics employed within this establishment. This is not a critique of the employees... More 

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, we appreciate your feedback. We tried contacting you to discuss the review with us and share our side of the story. Unfortunately, you are not in position to engage in a phone call. Nonetheless, we do hope to see you again in future to show you our outstanding levels of service. Best Regards, More 

St. Albans, United Kingdom
Top Contributor
54 reviews 54 reviews
41 hotel reviews
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a week in sunny Gambia staying at the Sheraton Gambia. We booked through the Gambian Experience and the transfer from the hotel went smoothly with coaches ready and waiting and complimentary bottled water and fans. On arrival at the hotel our check in was quick and smooth and I was delighted to find that we... More 

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your wonderful comments. We will pass on your message to our associates; it does keep them very motivated! Best Regards, More 

Manchester
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Sheraton Banjul Gambia First time at this hotel, sadly for me I don't have a choice of where I stay, if I did it would not be here. All my views are based on staying in room 5215 Hard to know where to start.... Well as Maria von trapped said in the sound of music ..start at the very... More 

Was this review helpful? Yes
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear guest, We thank you for staying with us and appreciate your feedback with regards to your stay. We apologize for not meeting your expectations on this occasion. Your concerns have been noted and will be addressed to the responsible department heads. We hope we may welcome you again soon to show you our true levels of service. Best regards, More 

Gollion
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Further to my original post of a lady's life being saved at The Sheraton during my stay a week ago, I'd like to provide an update. I managed to speak to the Thomas Cook flight crew the following morning. The person whose life was saved was their 51-year-old colleague, Anna Marie. Working for a large company that makes medical devices,... More 

Was this review helpful? Yes 1
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you, your comments are well appreciated. Best regards Sheraton Gambia Team More 

Nottinghamshire
Contributor
13 reviews 13 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 21, 2015

We have just returned from an 11 night stay at the Sheraton we have to travelled to may places in Afrcia and realise that standards are not the same as in Europe however this hotel is in serious need of need of a major overall in lots of areas. Many areas of the hotel were dirty mainly the shop where... More 

Was this review helpful? Yes 4
SheratonGManager, Front Office Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, Thank you, your comments are well noted by Management. More 

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Additional Information about Sheraton Gambia Hotel Resort & Spa

Address: AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
Location: Gambia > Banjul Division > Serekunda
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Gambia Hotel Resort & Spa 4.5*
Number of rooms: 186
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Also Known As:
Sheraton Gambia Hotel Serekunda
Sheraton Gambia Hotel Resort And Spa
Sheraton Serekunda
Serekunda Sheraton
Sheraton Gambia Hotel Resort & Spa Serekunda

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