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All 7 Serekunda hotels

Sheraton Gambia Hotel Resort & Spa

4.5 of 5 Hotel   |   AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
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Sheraton Gambia Hotel Resort & Spa
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66%
Ranked #3 of 7 hotels in Serekunda
A recent review
5 of 5 stars reviewed 3 days ago
Michel L Brussels, Belgium
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677 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent conference hotel. Rooms need to be renovated a bit (Especially doors and windows - not easy to open due probably from humidity). General maintenance is ok! The personal is nice, helpfully and always smiling which is the most positive point of this hotel. Food is standard

Was this review helpful? Yes
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive comments and remarks about our hotel, the associates and the atmosphere. Hope to see you again in Sheraton Gambia. Thank You, Tom van Tuijl Sheraton Gambia Hotel Resort and Spa More

Northamptonshire, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I travelled to the Sheraton Gambia Hotel in January with a friend for 7 days. I'm always looking for new locations to visit and this one didn't disappoint. It was honestly the most relaxing and peaceful holiday I have ever had, we spent most of our days reading or sleeping by the pool/ beach occasionally stopping to eat, swim or... More

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, we are very delighted to read that you enjoyed all aspects of our hotel and The Gambia. This is what we work hard for every day with all our associates and it is nice to see that the hard work is paying off. Thank You and Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Hotel Resort... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean and well maintained spacious ground and extended beach. Nice food with good variation. Nice and courteous staff and very responsive. I spent Christmas there with my wife and Son. He was never tired of running around the beach and It was tough for me running after him. We had to extend our stay for 3 more days.

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, nice to read that you enjoyed our Resort and the beaches. Happy to see your son enjoyed running around too. Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Hotel Resort and Spa More

Lowestoft, United Kingdom
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Lovely hotel a bit out of the way so quite which was what we were looking for. Service , rooms and overall impression was better than we have had in Europe so to get it in TG was unexpected. Beach and grounds were well maintained with bar staff very helpful. Food varied and well presented with staff serving professional Overall... More

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, thank you for your positive comments about our hotel, the service and our associates. Good to hear that you enjoyed your time with us. Best regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Hotel Resort and Spa More

Aberdeen, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 14, 2014

This was our first time to The Gambia and we loved it, what made it especially good was the amazingly friendly and helpful people everywhere we went including this hotel. Everyone smiles, says hello, can't do enough for you and treat you like long lost friends. The hotel resort itself is in a great location right on the beach, all... More

Was this review helpful? Yes
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive comments about our friendly and helpful associates. We are happy that you enjoyed the hotel and its surroundings; it is indeed set in one of the most beautiful spots of The Gambia. Our engineering team is working hard to rectify the maintenance issues you mentioned. Best Regards, Tom van Tuijl Executive Assistant Manager... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

My husband and myself visited The Gambia for the first time back in November . I have been meaning to write a review ever since but i guess better late than never is a good a motto as any . When we first arrived at the Sheraton i was actually a bit nervous having never met the people before and... More

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, many thanks for your positive feedback with regards to your last stay! Much appreciated! Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Resort and Spa More

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed May 16, 2014

We visited the Sheraton Gambia hotel in October to celebrate a family birthday. Having been to Gambia many times before, and always visiting the same hotel (Kombo Beach Hotel) we decided to try a different hotel given the special occasion. Thinking the Sheraton name would guarantee us a quality hotel and resort we opted to holiday here despite a far... More

Was this review helpful? Yes 8
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, we appreciate your feedback with regards to your stay in October 2013. Your comment with regards to the presence of insects and the poor response from our teams team have been noted. We are happy to inform you that the changes we made (in November 2013) to the way our our landscaping and housekeeping team works, has massively... More

Chester, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 6, 2014

This hotel has all the facilities expected from a quality resort - spa, pools, gardens etc - but this doesn't tell the whole story. The biggest asset was undoubtedly the local staff, all of whom were cheerful and willing to help whenever asked. The downside was the state of the building and apparent inability of the management to see the... More

Was this review helpful? Yes 3
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, we appreciate your feedback and your positive comments about our associates and the facilities at our resort. Your remarks with regards to the faulty door lock have been noted and rest assured that the door lock has been replaced. Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Resort and Spa More

Cheshire
Contributor
16 reviews 16 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 1, 2014

It does not give me any pleasure to write this as this was our 4th visit to this hotel, but every day this hotel stays open in it's current state it is damaging it's own reputation and that of the Sheraton group. We are aware we visited at the end of the season and the hotel was almost empty, but... More

Was this review helpful? Yes 2
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guests, many thanks for your feedback. Your comments regarding the upkeep of the hotel have been duly noted. By no means are we willing to drop our standards and rest assured that extensive maintenance is being done every done on the property, including painting, carpentry and others. The black-out curtains will soon be replaced by new ones - the... More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 29, 2014

Good clean hotel away from hustle of gambia . Beach lovely and do walk down the beach and visit the beach bars come out the hotel turn right they are realy friendly love the English . A must is the pelican bar a Swedish lady called Sophie lives here good food cheap bear great fun lots of English locals call... More

Was this review helpful? Yes 1
SheratonGManager, Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review

Dear Guest, thank you for your positive comments about us. Nice to read that you have explored the other area's of Gambia as well. We look forward to see you again soon! Best Regards, Tom van Tuijl Executive Assistant Manager Sheraton Gambia Resort and Spa More

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Additional Information about Sheraton Gambia Hotel Resort & Spa

Address: AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
Location: Gambia > Banjul Division > Serekunda
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Gambia Hotel Resort & Spa 4.5*
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Also Known As:
Sheraton Gambia Hotel Resort And Spa
Sheraton Gambia Hotel Serekunda
Sheraton Serekunda
Serekunda Sheraton
Sheraton Gambia Hotel Resort & Spa Serekunda

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Escape to Sheraton Gambia Hotel Resort & Spa, enjoy the tropical leisure, sand, sea and and the tranquillity of our spa. The unique, spectacular architecture, with its blocks of 186 guest rooms perched on two cliffs overlooking the Atlantic coastline, provides a serene environment. Tropical palm and baobab trees dotted along the immaculate landscape allow gentle Atlantic sea breezes to flow. Cozy guest rooms with private balconies offer unmasked sea views right from the comfort of your bed and the attractive all-inclusive concept surrounds your treat. ... more   less 
Number of rooms
186

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