If this is 5 stars then I am a monkey’s uncle. First we were put in a dirty room, it had not been cleaned we were moved to another room, we were happy with that after the first night I noticed a bad smell from the bedding it was male hormones some sweaty guy must have had a good night....
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Within what is normal in this type of Countries was good. Obviously does not compare to the 5 star hotels in Portugal, but it served perfectly. They were kind to us on arrival - did an upgrade to the room. Employees were 5 stars. The food is not varied much ... but it OKl. Few people in the pool. A...
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The wife and I booked this hotel a year in advance, and getting closer to the time of departure in Feb 2012, were getting more than a bit concerned about some of the reports being placed on this site.
Having arrived, (delayed) by a few hours, we were pleasantly surprised to have been given an upgrade. Things started to look...
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we have just spent our 2nd week this year at the sheraton and it gets better everytime we visit. we had a fab holiday and would recommend it to anyone wanting to visit the gambia.
Our greeting at check in was first class, our room was not ready as we needed 3 single beds, so we went to the bar...
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Reviewed February 4, 2011
Dear Lofty York,
I would like to thank you very much for your recent review of the Sheraton Gambia Hotel Resort & Spa.
Your congratulations were well received and motivated even further to do better.
Great to see so many names remembered and it makes me proud that Yaya, Mustapha, Baboucarr, Youseffa and Yankuba delivered the expected hospitality and made...
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This was a return visit to Sheraton Gambia-having last visited Easter 2011, and written a glowing review!!
We returned as we had experienced such a relaxing, and friendly hotel and we were not dissapointed.
The staff, definately make the hotel- from Bailo in the TreeTops bar, to Amadou and Yankuba, the friendly and efficient pool boys-yankuba even recognised us from...
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Reviewed August 11, 2011
Dear JillandSteveW,
Pleasant to read your very informative review on the Sheraton Gambia Hotel Resort & Spa, your experiences with us, as well as to see so many staff names, which certainly did went the extra step to be memorized for. Such a positive feedback is just great and I am sure will be extremely well welcomed during our next...
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We returned for a second visit just perfect fab room our favorite staff still there weather wonderful if you want peace sun and friendly staff where nothing is too much trouble this is the place for you
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Reviewed March 20, 2011
Dear Astridges,
Thank you very much for your recent review on Sheraton Gambia Hotel Resort & Spa.
Your words say it all! Thanks for that.
Have a great day.
Kind regards,
Marc Wozniak / GM
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Hotel location spread out on beach front.Rooms well equiped with all modern aminities.Had problem with hot water from day one and was not sorted for few days although the reception staff said it will be sorted till we talked to duty manager Leena !! she did listen and was concerned about our problems and managed to sort it out.Couple of...
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Dear RameshchandraM,
Thank you very much for your last review on Sheraton Gambia Hotel Resort & Spa and please accept my apologizes for the challenges you did face during your stay with us.
It makes me truly happy that Line and Christopher were very attentive and in the end the necessary results and comfort was met.
I will forward your...
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I have recently returned from this hotel after what can only be described as the worst holiday experience of my life. The descriptions and photographs of this hotel are misleading and if like me you read Trip Advisor before you book your holiday you would not be alerted to the very poor standard of service you will receive if you...
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Dear LeanneL,
I do acknowledge and also appreciate your posting, reflecting your experience during your stay with us.
Please accept my sincere apologize for the behaviour forwarded towards you by the Security Guards attached to us, and please be assured that this will be handled with urgency.
I am also truly sorry to read that you had such disappointing impression...
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The place grows on you. Staff are friendly. A bit irritating if you are single woman traveling who is not interested in all the locals who "want to make you happy".
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Dear Mitzico,
Thank you very much for your recent review of the Sheraton Gambia Hotel Resort & Spa and as you mentioned the place grows on you.
I can confirm that, being here since few month :) !
Thank you and a good day,
Marc Wozniak / GM
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We arrived at the Sheraton in Gambia and were very happy with the location. The all-inclusive package takes the strain off of carrying cash around and checking menu prices! Drinks are served quickly and the beach bar is in a perfect location for grabbing a beer on the beach.
The spa is excellent and very reasonably priced (although in light...
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Dear Mugearsuk,
Thank you very much for your swift review of the Sheraton Gambia Hotel Resort & Spa, the services, food and beverage, as well as the Spa which you did enjoyed during your stay.
Your suggestion to go off-road is a good one and I can only agree on that.
Once again, thank you very much for sharing your...
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