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Kairaba Beach Hotel

Certificate of Excellence
5.0 of 5
PMB 390, Serekunda, Gambia
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Kairaba Beach Hotel
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Ranked #1 of 7 Hotels in Serekunda
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
keithlovegrove Southampton, United Kingdom
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Just returned from 2 weeks at this hotel which has had quite a few negative reviews. Our first visit for evening meal in the Kingfisher restaurant was fine, but it declined in quality and service thereafter.Aware of problems here(there was on use by four peopl in the evening I beleive, management closed the hotel after breakfast each day and upgraded... More 

Was this review helpful? Yes 1
Cheshire, United Kingdom
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel from 11th-18th March and enjoyed a lovely relaxing week.Although I observe trip advisor I very rarely write a review but after reading some of the negative comments on this hotel I felt I had to write a review. If you want some winter sun this is the place to go. The pool area was lovely... More 

Was this review helpful? Yes 2
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, It means a lot to us to learn that a guest has stayed with us and taken back timeless memories of their ''Kairaba Experience'' to share with friends and families alike. It is even more remarkable that you have taken the time to share on TripAdvisor for the whole world to see, lifting us out of the... More 

Southampton, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our first visit to The Gambia so we were pleased to find a medium sized, well reviewed hotel in a great location. Room - We chose a standard room and it was adequate for us. The small, 2 seats and a small table, balcony of the 'standard' block rooms look out onto a small garden between reception and the main... More 

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Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, We are so thrilled to learn from first time visitors that we still have what it takes to leave a good impression of a memorable holiday at Kairaba. Your review offered a guided tour on products, facilities and services. I would recommend that you sample our 5- Star lunch and dinner options from our Kingfisher, Malimbe, Shikra... More 

Manchester, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Beautiful Gardens! Just returned from the Kairaba. l have a mixed review. It is definitely not a 5 star hotel. All the rooms need updating looking very tired and worn.Drink and food expensive far cheaper to go B&B and eat on the "strip". But lots of positives: the grounds are beautiful and the pool gorgeous. But what makes the hotel... More 

Was this review helpful? Yes 1
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, We thank you for taking the time to review our hotel. Your point of view is critical for our growth and development. This year we have replaced most of the old televisions with new flat screen TVs to kick start upgrading of our guestrooms. Free WIFI is now also accessible for the guest rooms and by the... More 

Andover, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned,the ebola has reduced bookings by at least 45%,the hotel has a new manager resulting in silly changes,the drinks and food were expensive resulting in the majority of people eating out,bars were very quiet,we ate out,the whole time atmosphere was so different from other years,return people moaning.Hotel tired,beach eroded gardens wonderful great location.the HOTEL has lost sparkle and is... More 

Was this review helpful? Yes 1
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear valued guest, We value your observations regarding your recent stay at our hotel. I would like to assure you that we are committed to conducting business as usual. Inflation has caused a slight increase in prices. We have however been able to upgrade facilities and services such as WIFI accessibility hotel wide and installation of new flat screen Tvs's... More 

Wakefield, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel in gorgeous grounds with staff that can do enough for you. The food is great and reasonably priced and everything is well tended and spotlessly clean. This hotel is in a great central location for getting around Gambia and entertains the wildlife, with peacocks wandering round the pool and monkeys passing through on a daily basis. A magical... More 

Was this review helpful? Yes
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, We are thankful for your great review and gracious words about your stay here that has lifted the spirits and been a great motivation to our staff with whom we share every review relevant to the hotel. We are absolutely thrilled that you had a great time with us and cannot wait to see you again. Best... More 

Cambs
Contributor
19 reviews 19 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was our third visit and it will be our last. When we arrived we were shown to our room and started to unpack; two members of staff then asked to come in and one hosed down the balcony and the other cleaned the floor in the bedroom area as we stood there with no explanation or apology - really... More 

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Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued, We are sorry to read that you will not be returning to the Kairaba. The Housekeeping Manager has and his staff have been apprised of the tardy room preparation as reported in your review, he will investigate and brief management on the matter. We have started the refurbishment process by replacing guestroom Tvs with the latest flat screen... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Kairaba in December 2014 and was very pleased with the hotel. Staff were all pleasant, the hotel was clean and comfortable. The location is great as there are plenty of restaurants along the strip right outside the hotel. We didn't eat dinner at the hotel as it was more expensive than going out, but breakfast was... More 

Was this review helpful? Yes
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, Thank you for giving our staff a breath of fresh air and a moral boost with your graceful and flattering review. In the service sector it is always encouraging to learn from those that we are here to serve that we are on track. The Kairaba has four restaurants and three bars serving a vast array of... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We have just returned from our ninth wonderful trip to The Gambia, staying at the Kairaba. It is horribly sad to see that the Ebola crisis has more than halved tourism - one of the country's main revenues - despite there not having been a single case. Obviously cut backs have had to be made but we didn't find anything... More 

Was this review helpful? Yes 2
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, Our staff remember you well and are thrilled to read your very positive observations about their conduct and service. Thank you for noticing and mentioning refurbishment works that have already commenced to give Kairaba a facelift. We are grateful for your loyalty and your prayers that will help us overcome the consequences of what we would like... More 

Lightwater, Surrey
Top Contributor
73 reviews 73 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 12, 2015

Just back from 2nd visit here. Sadly because of the threat of Ebola tourism in Gambia is at approx 40%, which is sad for the country & people. There IS NO EBOLA! There are proper procedures in place and we got tested at the airport on arrival. Yes the Hotel is starting to look a little tired and jaded in... More 

Was this review helpful? Yes 1
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, We are grateful to read the review of your recent stay here. Indeed there is no Ebola in The Gambia but we at Kairaba Beach Hotel are committed as always to conduct business as usual, despite constraints refurbishment and renovation works are on course with WIFIaccessibility hotel wide and flat screen TVs available in most guestrooms. New... More 

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