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Kairaba Beach Hotel

5.0 of 5 PMB 390, Serekunda, Gambia
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Certificate of Excellence 2014
Kairaba Beach Hotel
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Kairaba Beach Hotel
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651 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weston super Mare, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

Fourth time in Gambia but first stay at this hotel although eaten in the restaurant on other holidays. Have really loved the peace and quiet in the hotel, the wildlife, the monkeys, gardens, breakfast and the staff have been so helpful and courteous throughout our stay.... The downside is that the hotel is like a ghost town on an evening... More 

Was this review helpful? Yes 1
Cirencester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have stayed at the Kairiba Hotel over 10 times over the last 12 years. It was always a wonderful experience. This time I visited a friend there most days. The staff were on their phones most of the time and you could tell that the morale was extremely low . The management have closed several blocks and staff have... More 

Was this review helpful? Yes
Exmouth, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I write this as I lie by the pool. Having stayed here several times over the last 10 years I am reluctant to put in writing the decline in this hotel. The positives Fabulous position Beautiful gardens Great staff Lovely breakfasts The negatives The hotel is on a cost saving exercise and is not looking at the long term. Yes... More 

Was this review helpful? Yes 6
Wetherby, West Yorks
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely setting on the end of the strip with huge selection of good restaurants; staff very attentive. No pool volleyball, piped music, aqua-aerobics or animation team so absolute bliss! Sadly very quiet due to unfounded worries about Ebola (more cases in UK than in Gambia!). Pool rather cold but very pleasant area around pool and sitting on miles of nice... More 

Was this review helpful? Yes 5
wton uk
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

our 2nd visit in 3 yrs and what people have said about the new policies are all true, the Ebola scare has kept a lot of people away three accommodation blocks were closed but to increase prices the way they have has driven guests into town, the xmas eve & New Years eve had lots of empty laid tables, wine... More 

Was this review helpful? Yes 3
Kairaba B, Director of Public Relations and Marketing at Kairaba Beach Hotel, responded to this review

Dear Valued Guest, We are grateful for your constructive review of Kairaba Beach Hotel. We have noted your observations and comments about your recent stay. What we would like to call the Ebola dilemma has adversely affected the whole Continent at a time when the trickle effect of the global economic downturn was still hitting hard on Third World countries.... More 

Cumbria
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The impact of the Ebola scare, sadly has been profound in the Gambia. Scandinavians are not coming at all, and numbers from Britain are well down. This understandably has forced the hotel management to reduce costs, but some of the decisions have been ill-judged in terms of the clients. The previous management has always been in touch with its clientele... More 

Was this review helpful? Yes 8
Kairaba B, Director of Public Relations and Marketing at Kairaba Beach Hotel, responded to this review

Dear valued guest, We value customer loyalty and have great pride in our guests who we consider as part of our warm circle of Kairaba friends and family. As part of this enchanted group, it is our number one priority to appreciate you and strive hard to make you feel special at all times. Changes made to our service and... More 

Huddersfield
2 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Despite encouragement to cancel due to unfounded Ebola fears, we have once again vested our trust in what was once a magnificent 5 star hotel. What a shock and a shame to see that a beautifully cared for and once professionally managed hotel has made so many cost saving exercises and stripped back so many of its services, from the... More 

Was this review helpful? Yes 7
Kairaba B, Director of Public Relations and Marketing at Kairaba Beach Hotel, responded to this review

Dear Valued Guest, We note with pride that you are part of our warm circle of Kairaba friends and family and consider us as your hotel of choice in The Gambia. Our staff remember you well and we all value your loyalty and consider it our number one priority to appreciate you and strive hard to make you feel special... More 

Derbyshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Cannot understand why the new management have changed the times of happy hours.one now 11am the other 11pm. When we last stayed early this year the 5.30pm happy hour round the pool was very very popular with entertainment and guests spending lots of money, cannot understand the managements thinking .The other happy hour in the bar near the entrance used... More 

Was this review helpful? Yes 1
Kairaba B, Director of Public Relations and Marketing at Kairaba Beach Hotel, responded to this review

Dear Valued Guest, We thank you for taking the time to review our hotel, constructive observations are vital to the hospitality industry where sharing of ideas are always necessary. i would however like to reassure you that changes and adjustments made within the last 6 months are purely in order to manage the health crisis that has rocked our Continent... More 

Ilkley Yorkshire
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here as a family of 4 on a Christmas break. We chose to stay B&B rather than half board so that we could eat at the various local restaurants in the evening. As a result of a misunderstanding, we were told that we could eat at a gala Christmas Eve buffet and that it was complimentary. Obviously, we... More 

Was this review helpful? Yes 5
Kairaba B, Director of Public Relations and Marketing at Kairaba Beach Hotel, responded to this review

Dear mini Aud, We thank you for reviewing our hotel. constructive comments and observations are much appreciated as they help us know where we stand regarding service delivery and performance. The Christmas Eve and New year's Eve Gala dinners are included in the price of Tour Operators serving The Gambia. Online booking engines clearly state that payment for these events... More 

Derby, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am currently staying at this hotel paying £235 per night for a suite. They held a dinner and dance last night in front of my room which went on loudly for most of the night. They even cleared the tables and chairs in the middle of the night causing more noise. I chose this suite for the position it... More 

Was this review helpful? Yes 8
Kairaba B, Director of Public Relations and Marketing at Kairaba Beach Hotel, responded to this review

Dear Valued Guest, On the occasion that private events are hosted in the hotel, we always write to notify our guests of its times and date, signaling the possibility of noise pollution from the entertainment during those hours. We apologize profusely for any inconveniences caused during the gala event and ensuing inconvenience while staff were clearing up. Yours sincerely, Director... More 

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Additional Information about Kairaba Beach Hotel

Address: PMB 390, Serekunda, Gambia
Location: Gambia > Banjul Division > Serekunda
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kairaba Beach Hotel 5*
Number of rooms: 160
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Also Known As:
Hotel Kairaba Beach
Kairaba Beach Serekunda
Kairaba Beach Hotel Gambia/Serekunda

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