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Kairaba Beach Hotel

Certificate of Excellence
PMB 390, Serekunda, Gambia
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Kairaba Beach Hotel
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Ranked #1 of 7 Hotels in Serekunda
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Martin B Southampton, United Kingdom
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679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our first visit to The Gambia so we were pleased to find a medium sized, well reviewed hotel in a great location. Room - We chose a standard room and it was adequate for us. The small, 2 seats and a small table, balcony of the 'standard' block rooms look out onto a small garden between reception and the main... More 

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Manchester, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Beautiful Gardens! Just returned from the Kairaba. l have a mixed review. It is definitely not a 5 star hotel. All the rooms need updating looking very tired and worn.Drink and food expensive far cheaper to go B&B and eat on the "strip". But lots of positives: the grounds are beautiful and the pool gorgeous. But what makes the hotel... More 

Was this review helpful? Yes 1
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, We thank you for taking the time to review our hotel. Your point of view is critical for our growth and development. This year we have replaced most of the old televisions with new flat screen TVs to kick start upgrading of our guestrooms. Free WIFI is now also accessible for the guest rooms and by the... More 

Andover, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned,the ebola has reduced bookings by at least 45%,the hotel has a new manager resulting in silly changes,the drinks and food were expensive resulting in the majority of people eating out,bars were very quiet,we ate out,the whole time atmosphere was so different from other years,return people moaning.Hotel tired,beach eroded gardens wonderful great location.the HOTEL has lost sparkle and is... More 

Was this review helpful? Yes 1
Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear valued guest, We value your observations regarding your recent stay at our hotel. I would like to assure you that we are committed to conducting business as usual. Inflation has caused a slight increase in prices. We have however been able to upgrade facilities and services such as WIFI accessibility hotel wide and installation of new flat screen Tvs's... More 

Wakefield, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful hotel in gorgeous grounds with staff that can do enough for you. The food is great and reasonably priced and everything is well tended and spotlessly clean. This hotel is in a great central location for getting around Gambia and entertains the wildlife, with peacocks wandering round the pool and monkeys passing through on a daily basis. A magical... More 

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Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, We are thankful for your great review and gracious words about your stay here that has lifted the spirits and been a great motivation to our staff with whom we share every review relevant to the hotel. We are absolutely thrilled that you had a great time with us and cannot wait to see you again. Best... More 

Cambs
Contributor
19 reviews 19 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

This was our third visit and it will be our last. When we arrived we were shown to our room and started to unpack; two members of staff then asked to come in and one hosed down the balcony and the other cleaned the floor in the bedroom area as we stood there with no explanation or apology - really... More 

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Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued, We are sorry to read that you will not be returning to the Kairaba. The Housekeeping Manager has and his staff have been apprised of the tardy room preparation as reported in your review, he will investigate and brief management on the matter. We have started the refurbishment process by replacing guestroom Tvs with the latest flat screen... More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Kairaba in December 2014 and was very pleased with the hotel. Staff were all pleasant, the hotel was clean and comfortable. The location is great as there are plenty of restaurants along the strip right outside the hotel. We didn't eat dinner at the hotel as it was more expensive than going out, but breakfast was... More 

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Kairaba B, Public Relations Manager at Kairaba Beach Hotel, responded to this review

Dear Valued guest, Thank you for giving our staff a breath of fresh air and a moral boost with your graceful and flattering review. In the service sector it is always encouraging to learn from those that we are here to serve that we are on track. The Kairaba has four restaurants and three bars serving a vast array of... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from our ninth wonderful trip to The Gambia, staying at the Kairaba. It is horribly sad to see that the Ebola crisis has more than halved tourism - one of the country's main revenues - despite there not having been a single case. Obviously cut backs have had to be made but we didn't find anything... More 

Was this review helpful? Yes 2
Lightwater, Surrey
Top Contributor
73 reviews 73 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just back from 2nd visit here. Sadly because of the threat of Ebola tourism in Gambia is at approx 40%, which is sad for the country & people. There IS NO EBOLA! There are proper procedures in place and we got tested at the airport on arrival. Yes the Hotel is starting to look a little tired and jaded in... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned from our first time visit to Gambia, staying at The Kairaba. The grounds are something else, and the wild life is brilliant. We paid to have an upgraded room (as in the above photo) it did not look quite the same, no nets and it was definitely in need of a good scrub up! it also... More 

Was this review helpful? Yes 4
Penistone, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are currently sat in the beautiful gardens surrounding the Karaiba Hotel soaking up the sunshine on our last day! Given some of the recent mixed reviews I would like to put our reviews on! In reality yes I would agree with some of the refurbishment comments however given we are visiting a country which has recently suffered a serious... More 

Was this review helpful? Yes 5
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